Had a co worker desk and upgraded to a dedicated office October 2025. What a shambles, setup a new account number, old charges continued, new invoices never been correct! Original deposits haven't bee... See more
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Location
Switch locationCross Keys House, 3rd Floor, 22 Queen Street, SP1 1EY Salisbury, Wiltshire, GB
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My experience is short of harassment. Contacted from all over Britain on a daily basis for absolutely no reason. My enquiry was simple and straight forward as outlined in the contact form. Hard line s... See more
Company replied
Great receptionists Comfortable well equipped rooms Great location - Guildhall Sq Salibury
Company replied
The site general manager has been helpful, but Regus' corporate system, sales team, and facility staff have caused numerous issues. We do not recommend this location for companies needing ISO 27001,... See more
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Company details
Written by the company
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Contact info
Cross Keys House, 3rd Floor, 22 Queen Street, SP1 1EY, Salisbury, Wiltshire, United Kingdom
- 8000608702
3.3
Average
4 reviews
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Great receptionists and Facilities
Great receptionists
Comfortable well equipped rooms
Great location - Guildhall Sq Salibury
16 July 2026
Reply from Regus - Salisbury, Guildhall Square
Hi Sandy, thank you so much for your wonderful review! We're delighted to hear you enjoyed our friendly reception team, comfortable and well-equipped rooms, and our great location. We truly appreciate your feedback and hope to welcome you again soon!
Billing and account management shambles!
Had a co worker desk and upgraded to a dedicated office October 2025. What a shambles, setup a new account number, old charges continued, new invoices never been correct! Original deposits haven't been accounted for, late charges applied! Avoid
17 June 2026
Unprompted review
Reply from Regus - Salisbury, Guildhall Square
Hi Mark,
I sincerely apologise for your disappointing experience.
Because of a misunderstanding, our sales team believed your original agreement had ended routinely. This resulted in a second agreement, duplicate invoicing and late payment fees applied because of missing payments.
I truly appreciate how frustrating this situation can be, and I’m sorry if we’ve fallen short of delivering the level of service you rightly expect from us.
One of my team members is working closely with you to deliver a thorough and satisfactory resolution.
Best,
Lorraine Brule
Global Customer Service at Regus
Insecure offices and poor IT support
The site general manager has been helpful, but Regus' corporate system, sales team, and facility staff have caused numerous issues. We do not recommend this location for companies needing ISO 27001, Cyber Essentials, or security. Tech companies should avoid it due to slow networking, expensive server racks, and poor temperature control.
As a tech company running our own servers, we needed fast internet, a secure room, and air conditioning. Regus failed on all fronts: slow internet speeds, poor networking setup, and a leaking window that caused mold. This led to constant disruptions, equipment issues, and security risks, including easy access to our office. This location is unsuitable for companies with IT requirements.
10 March 2025
Unprompted review
Reply from Regus - Salisbury, Guildhall Square
Hi, I appreciate that you’re disappointed and would like to help.
We know that your IT setup is key to your business, and we’ll always ensure any technical issue is fixed as a matter of urgency. On this occasion, we were unaware of the specific requirements needed for your business operations. Once we were notified, we identified that this centre cannot yet accommodate the set up that you require. We have offered to relocate you to another centre that would be better suited to your needs, but you’ve so far declined.
We recognise your concerns regarding the leaking window of your third floor office and apologise for this. The landlord of the building is in the process of identifying the root cause so that the necessary repairs can be carried out.
Your centre team have already discussed this with you a great length and remain your key contacts here; and they will be happy to discuss this further you. Thank you for your understanding.
Best regards,
Lorraine Brule
Global Customer Service at Regus
My experience is short of harassment
My experience is short of harassment. Contacted from all over Britain on a daily basis for absolutely no reason. My enquiry was simple and straight forward as outlined in the contact form. Hard line sales tactics that are entirely without any emotional intellect or common sense. The absurd irony is when I did make an appointment no one turned up! Seriously!? No apology and no follow up. Couldn’t be less satisfied. And please, leave me alone!
10 September 2024
Unprompted review
Reply from Regus - Salisbury, Guildhall Square
Hi Emma, I understand that you’re disappointed and I would like to help.
We have received great feedback about our services, and I apologise if you feel otherwise.
Upon receiving your comment, we reviewed them with your centre team, and they confirmed that you’ve made an appointment with the sales representative but did not show up. They had tried to contact you multiple times to assist you, but the calls were not answered.
This could be due to some misunderstanding that can be discussed, and if you require further assistance, please feel free to contact the centre team directly.
Thank you for your feedback. We wish you all the best moving forward.
Regards,
Lorraine Brule
Global Customer Service at Regus
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