Regus closed my location won't cancel my contract
Regus closed my location. They refuse to cancel my contract, even though there is not another location withing an hour of my past location. Their helpdesk was non-responsive. Horrible experience. You are better off using a nicer and maybe more local company for flexible workspace. Stay away from regus
Response to their reply:
1. I've tried to communicate multiple times to their customer support. They have stonewalled or stopped answering.
2. I informed them there was no reasonable office within any measurable distance and they respond as they did before.
3. I sent them a notice that they materially changed the grounds of our agreement so It should be released and they did not reply multiple times.
4. Their customer support has no phone number, so the only person you can talk to is their collections department who says they can't help you and there is no number to call.
So in short - if you work with Regus, you get a corporate WALL and the type of support you see in this response. If you have an issue they hide. If you respond with a reasonable request, they don't respond.
Based on this response, I'll again ask them to be reasonable.
They closed the only office I can use. They changed the terms of the agreement. They won't respond to my emails.
Reply from Regus - New Mexico, Santa Fe - Washington Avenue
Hi Nathanael,
I'm sorry to hear your disappointment.
Upon reviewing your account, our team has assisted and provided clarification on your lounge membership agreement.
Lounge membership is not tied to a specific centre, hence you have the flexibility of visiting any Regus centres within your membership. Hence, the centre's closure does not cancel your membership.
Our records show that you have requested online to end your agreement which is by 31 August 2026.
Our team is always available to support our customers with payment, billing and account-related questions.
This allows Centre Teams to focus on your well-being and ensuring you get the most of your workspace as well as your community.
We have received great feedback about the quality of our service, and I apologise if you’ve experienced any delay in hearing back from the team.
Please remember that you can check your agreement, amend services, make meeting room bookings, review and pay all your invoices at any time through your online account, available at myregus.com. You may also query our AI chatbot ‘Aurora’, through your online account.
One of my team member has emailed you to further assist.
Best,
Lorraine Brule
Global Customer Service at Regus