RegioJet Reviews 

BUYER BE AWARE!
Train from Budapest to Vienna never arrived. we were a group of around 15 people left at night, without any information, finally we had to buy another ticket with MAVSTART because REGIOJET train never arrived.

Very rude and used discriminatory language

Don't use Regiojet for route Vienna airport to Brno. Book directly with Gepard!!!
Awful behaviour, they left me in the middle of the night in Vienna for 7 hours waiting, they kept lying and they didn't refund (not even fare), they didn't took any responsibility because it was code sharing with Gepard.

Ceap, but board service is so unfriendly. They talke so rude and unfriendly to passangers. Delay of 50 Minutes and we had to deal with an annoyed and a
stressed board service.

The worst train company I have ever travelled. They cancel the trip 3 hours before by SMS. 🤦‍♀️ They do nothing to help you- no other ticket, no other means of transport, nothing... They leave you in foreign country with no help.

The Behaviour of drivers is absolutely unacceptable they’re very unprofessional always rude and also shouting from first point they see you no help with luggage and driver said to me I need to lift the luggage and put it inside the bus as it is heavy for him when I told him that they’re paid for this service he told me you don’t have to travel if you don’t like it and shouted at me No breaks always rude if you ask them anything they will shout aggressively

We had tickets on the coach number 1. But it didn’t arrive!
Staff offered us 2 variants:
1) stay for entire trip and ask for 50% compensation later
2) cancel our booking and go on another train. No compensation in price difference will be provided in this case.

Staff said that coach is full and didn’t help us to find probably available places. We were searching for them in the whole train by ourselves.

Details: train from Vienna to Budapest, 29.12.2023, 10:27

I o urchased two tickets of a higher category ("Relax") for a train journey from Prague to Bratislava. Due to technical reasons, the company eliminated the carriage where our seats were located.

Upon boarding, we found ourselves without assigned seats and were instructed by the staff to sit in any available seats, with the assurance that someone would assist us later. Throughout the journey, we constantly had to change seats, carrying heavy luggage through cramped aisles.

Close to the last hour of the trip, exhausted, we requested to speak with someone in charge to resolve the issue. One passenger, recovering from recent surgery, couldn't exert much effort, which prompted me to purchase higher-category "Relax" seats for added comfort.

The responsible staff eventually provided us with available seats of a lower category for the remainder of the journey and assured us of a full refund for the initially purchased tickets.

To my surprise, the company's response to my refund request, after a lengthy delay and persistence, was to offer only 50%, claiming we were given "standard" seats—a version that does not align with the actual events.

Despite multiple attempts to clarify and provide a detailed account, the company did not make an effort to verify the facts with the staff, relying instead on potentially inaccurate or incomplete information in their systems.

This is not about the monetary value but rather the disrespectful treatment of the customer. The handling of this issue, both during and after the journey, was regrettable.

In summary, the trip was dreadful, and while we initially tried to understand the situation due to technical and management issues, the subsequent customer support proved to be even more disappointing.

Thieves!!! I was threatened by the driver who tried to close the trunk on my head. She forced me to pay €10 in cash or she wouldn't let me leave. I was forced to pay for the hand luggage that was included in the ticket, in cash, without any receipt.

The first experience went good. I order two seats but then someone sit in the one of the seat. I told the driver there is someone in the other seat,but he did nothing. Fine

Detail: from karlovy vary to praha at 16:00, 22 Dec 2023

Scammers! They charge for services which they don’t provide in business class

The passenger acknowledges that any provision of advertised above-standard services, especially hot and cold drinks, snacks, steward assistance, Wi-fi internet connection, screen, newsletters, magazines etc. are above-standard services.

If these services are not provided during the journey, passengers are not entitled to compensation. Notice of the provision of the advertised services is given in the Contractual Conditions of Carriage, to which the client agrees when purchasing the ticket.

Train arrival time kept getting delayed and switched around. The platform it was set to arrive on kept changing as well, so I was running all around the train station. Customer service representative was rude and useless. The departure board that was specific to regiojet did not update on time and I ended up missing my train when the arrival time was bumped up 10 minutes after hours of delays. Waste of time and money and more. No one should ever use this company.

Worst train experience ever!!!
We traveled from Prague to Krakow (at least we were supposed to). No one asked us for tickets until we asked ourselves!!!
The heating in the compartment didn't work. We asked the conductor if it would work. She said that no!!! There was -2 outside, and it felt -2 inside too. We slept in our clothes and wrapped in everything we had. It was very cold!!!
Finally, we woke up in Rzeszów (2 hours out of Krakow). No one woke us up in Krakow! We asked the conductor how it could happen, and she just giggled.

Just avoid this company as a plague!

They are a joke of a company. We booked one month in advance for our trip from Prague to Vienna. They emailed us the same morning of the trip saying the following:

Hello, For operational reasons, the car number 3 where you have booked your seat will not be used on your train 12/10/23 RJ 1037. You can cancel your ticket free of charge and purchase a new ticket for different time. We sincerely apologise for any inconveniences. RegioJet

Obviosly, on a Sunday all the other trains were already fully booked. They can go to hell.

Worst train service in the world
This company is a joke. I used them a lot and I grown to hate them with passion.
I hope this company goes bankrupt soon. Trains are always late, sometimes by 2-3 hours, in the summer there is no A/C, and now they started emailing a couple of hours before my journey that my wagon is not gonna be running, so I should cancel my ticket.

I was noticed that heating system is broken in the train less then 24h before departure. Couldn’t even check their service. Hope they at least will return money, I don’t have any answer yet.

Its a international train and I couldn’t order any food or drink from the train because my ticket from Krakow and as per the train staff, it didn’t allows me to buy anything. I tried to speak with the staff, but the staff didn’t speak English. The rest of the staff didn’t want to help too, so I have traveled 4 hours and I couldn’t have any drink of food. My seat was close to the window door, it was shaking all way. Really really disappointed with the service from RegioJet. Didn’t recommend at all.

RegioJet representatives!
Trip November 13, 2023, Prague - Przemysl (RJ 1023).
There is no heating in car 9, it’s as cold as outside ((
Seats do not match purchased tickets
We have never seen such bad conditions and anti-service anywhere!
Unfortunately, you don't respect your customers!

Had a tickets from Budapest to Bratislava. We were waiting with other people going with the same bus near regiojet sign and we just saw that bus passed away us. Money and time was lost.

We took a train from Vienna to Budapest.
Train was clean, with AC. But we had a over one hour delay. As mentioned on their website, "on time arrival guarantee" message is very untrue. We applied for a refund and got only excuses and lies. First they told us the train delied only 51 minutes, which was untrue because we were in the train and we did reach after one hour, not 51 min. Lie. After mailing them again they sayed "not only was not delayed enough but also was a delaied by a person on the tracks, that does not count" .... another excuse, our train was driving slower than normal in many parts of the ride, but was not stopped for one hour for such a reason. So bad service, no refund and unpolite.