Orla Kiely Clogs size 8 ordered, quick delivery within a couple of days. Unfortunately they were way too big by at least 2 sizes!! As Regatta have a £2.95 return fee unless faulty or damaged. I r... See more
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Review summary
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Reviews shaping this summary
Yay last order was great , Thank you very much, it’s the previous order the problem is with, re jacket never received yet parcel hadn’t been tampered with Val Hesketh
Delivered very quickly but when it arrived I discovered i had ordered the wrong size so I re-orded and sent the other back only to recieve a refund the following day to my bank account. Excellent serv... See more
Very satisfied with the online ordering service, order was processed efficiently. Happy with quslity of items that fit. Easy return service through An Post for item that did not fit/suit. Very Prompt... See more
Company details
About Regatta
Written by the company
About Regatta
Embrace adventure and the unreliable British weather with Regatta Great Outdoors' high-quality range of waterproof jackets, fleeces, walking boots and camping equipment. A family-owned outdoor and leisure clothing company with one simple mission, to produce affordable clothing not only for adventurers but for those who want to open their front door and just have fun. Regatta’s philosophy of producing affordable clothes for everyone has made the brand one of the most loved in Britain.
Contact info
Basecamp, Mercury Way, M41 7RR, Manchester, United Kingdom
- regatta.com
4.4
Excellent
36K reviews
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I absolutely love the coat
I absolutely love the coat. Id originally got a bigger size and sending it back was simple, I swapped for a smaller size it was delivered quickly.
11 March 2026
Very good company to deal with
Very good prices and delivery was very quick. Easy website to use. The jacket was very good quality, well finished off.
28 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Got there eventually!
Loved the coat that I ordered, but although it was the size I normally order and the right size on the size guide it was HUGE on me … so had to pay for return delivery and pay more to order a smaller size, not happy about that … however love the smaller version of the coat that I now have!
27 May 2026
Reply from Regatta
Thank you for your feedback. I am sorry to hear that the sizing of the Orla Kiely Longer Length Waterproof Jacket was not as expected. This style is designed to have an oversized, boxy fit, which can feel larger than our standard sizing.
We also apologise for the inconvenience caused during the exchange process. Please note that we honour the original purchase price of an item on exchange orders, and a refund for the price difference has now been issued.
I'm glad to hear that you love the smaller size of the coat and hope you continue to enjoy wearing it.
Kind Regards
Helen
Regatta Customer Services
Always quality items at great prices…
Always quality items at great prices with speedy delivery 👍😊
24 May 2026
5 year old granddaughter loves this coat
27 May 2026
Good experience
I always get good service from Regatta.
Have never returned anything, always good quality.
24 May 2026
Easy website to navigate…item as…
Easy website to navigate…item as described..very pleased, delivery a little slow.
28 May 2026
Lovely jacket and good service
28 May 2026
Prompt delievery
24 May 2026
They use everi to ship
They use everi to ship, what do you think happened will not use again
29 May 2026
Unprompted review
Reply from Regatta
We’re very sorry to hear that you did not receive your order. We understand how disappointing this experience must have been.
We would like to advise that we also offer delivery services with DPD for eligible orders. Please do contact us directly so we can assist you further and discuss the options available:
https://www.regatta.com/customer-service-hub/contact-us/
Thank you again for your review, and we look forward to speaking with you soon.
Kind Regards
Helen
Regatta Customer Services
Reply from Regatta
We’re very sorry to hear that your order was lost in transit and that you never received it. I can see that you’ve already been in touch with our Customer Services team, who have arranged a full refund for you.
We sincerely apologise for the inconvenience caused. If we can be of any further assistance, please feel free to contact us again.
Thank you for taking the time to leave your review.
Kind Regards
Helen
Regatta Customer Services
Not fit for purpose
Item arrived late
Item not fit for use doesn't keep drinks warm leaks when you drink out of it
24 May 2026
Reply from Regatta
Thank you for taking the time to share your review.
We are sorry to hear of your experience. Please do contact us directly for assistance.
https://www.regatta.com/customer-service-hub/contact-us/
Thank you again for your review and we look forward to speaking to you soon.
Kind Regards,
Helen
Regatta Customer Services Team
Regatta shirts
Love a bargain when they have items on sale. Great quality at reduced price. Happy days 😊
28 May 2026
Quick delivery
Quick delivery. Jacket fits true to size and is a good length, particularly for a petite person.
24 May 2026
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