Regain Reviews 

This is such a great service. Its akin to what a hairbrush is to hair.

This is the most disorganized and poorly run business and extremely frustrating with trying to make an appt for literally weeks because I need a family member who is only available on Friday. There is no human on the phone to schedule It's all AI generated emails with no answers to the same repeated questions. When you do get a therapist sent to you you cannot respond without a pay wall. The next therapist sent to me after repeatedly stating I need a Friday slot was not available every Friday because you are forced to pay weekly!When you want to change a therapist "need specific time slot" is not an option.It's been 5 weeks of a run around. So sad that I have to start all over again with another company and may just give up!! I would never do this except I need virtual w a family member out of my state to join in.

Do not use. If your therapist needs to cancel it's up to you to deal with an Ai Bot to make sure you aren't charged.
Please can a member of management contact me as I am having a NIGHTMARE trying to communicate with your Bot.

EDIT to reply to response- Why have you all been trained to avoid just simply saying 'you wont be charged for the missed session'? Why make this so complicated? My therapist is allowed to cancel a session, he's human. Your 'agents' are not.

The platform is trustworthy, reliable and really seems to care about the service they are providing. We found a brilliant therapist who has helped our relationship greatly.

I asked a simple question which was can I not do a weekly subscription as I wanted to submit this to insurance. The response I got back was an AI bot answer (admitted it was AI) and it pretty much said no . Don't waste your time with this company

Horrendous experience: Matched with a therapist and availability was very limited and took 3 weeks to organise an appropriate appointment. In this time I was charged £60 per week despite no services rendered. Then the session online did not work and we could not get through to the therapist at. I messaged her to say we wouldnt be continuing and were seeking in person therapy and i thought this would have stopped everything. Instead I find i have been charged for 10 weeks!!! I am not in financial trouble as I am £600 down and am hoping they refund buy other reviews make me worry it is all lost. Taking advantage of people already on a vulnerable situation, it’s disgusting.

Regain is great therapy help. I'm 50 and I've never done therapy before, but recent events have me struggling. Regain is helping me through it and I never would be doing as well as I am if it weren't for the people at Regain like Danny and Richard. They have been absolute angels

My partner and I scheduled a couples therapy session on the regain platform. However, the therapist was a no show at the time of the appointment. Despite several attempts made to reach this therapist via messaging there was no response and the video session did not happen. Needless to say this was extremely disappointing and unprofessional. And this scam of company charged my card before services were rendered. So now I am having a difficult time getting a response from their customer service after contacting them and asking for a refund.
It was absolutely highly unprofessional.

I enjoy the fact that we can do it from home. Our couple's therapist Willie Johnson we consider family. A great man of God and true help to our marriage.

I have been left in financial hardship, on there site the Q&A states that the prices range from 45-75 billed per month, they have been taking 45 per week from my account for the last 7 weeks, a total of 315. And we only had one session and did not book again. I am honestly left feeling stressed and anxious. UPDATE: They have refused to refund, in fact they make no mention on this and instead offered me and extra 28 day free. I have responded and refused this as I already didn't need them for 6 weeks that they took payment for, and now they have not replied to me for two days. Absolutely awful company.

We found an awesome therapist through regain highly recommend!!!

There are so many therapists to choose from and they encourage you to switch if you find your therapist isn't a "good fit." The site is very user friendly for setting appointments and we love our therapist!

We signed up due looking for counselling and it seemed like a great option. We work a lot and connecting together can be quite difficult.

Upon starting a profile we was shocked to see they take payment up front for the first week and it takes a few days for a therapist to be allocated to you - although this will depend on who best matches you. Once you have connected you, ONLY then do you start to book in a session - which were all suspiciously the next week (payment farming?).

We arranged childcare, arranged our work hours, planned some time after for me and my wife to take things in - only to find our Therapist cancels an hour before the meeting. You can guess we was quite frustrated.

Upon re-arranging the next available meetings were all on days we had originally said we cannot do and given the option to find another therapist we was trust into the "waiting" game to match with another Therapist and the next available meetings/sessions were almost a month out.

All this time we are paying £60 a week.. you get whats happening here - we are basically being taken advantage of with poor management in this platform and its just about collecting as much money as possible.

We actually had the choice to go through government options but we chose to do it via Regain as we felt going private might be a better option and didnt mind paying for a quality lead service. We have since decided we will be approaching the other options and going down that route instead or paying for a local private therapist. We will not be sucked into the online subscription based farming strategies again.

Note : Regain did offer us 2 weeks credit to the account in the end - only to find out the next time we can meet with a therapist is a month out. It really defeats the offer.

It feels comforting to talk and be heard and guided along this path dealing with trauma.

The platform design is really not good in several ways.
The communication from customer support staff is horrendous.
The therapist was amazing, though.
The platform needs to do much better if people want to go back to use it.

Terrible company, charged me for 2 sessions despite offering me having no sessions. I have continually asked for a refund and all my emails have been ignored. I would avoid at all costs

We been with our therapist Ivana for couple of months now and seen huge positive outcome for out relations and personal growth. Regain platform is easy and convenient to use, I recommended it to my clients who need help and support .

Terrible response and customer service. Strongly recommend against the use of this company for therapy.

Regain is great at responding to their clients needs. Offering any options to make things more affordable or right. Every person I’ve had to deal with has been so kind.

My therapist has been great but just want her to push me and my partner a little more.

Since working with my therapist I have been able to learn about myself and my partner in a different/productive way. He is experienced, intuitive, and empathetic which has been so helpful in moving forward through challenging life transitions. Thank you for this service.