onlinecouplescounselling.com Reviews 105

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We chose Claire after reading the wonderful reviews from other couples. Claire was the right fit for us, warm and caring and so easy to open up to. She guided us through the sessions, ensuring we felt... See more

Company replied

Rated 5 out of 5 stars

I went to Claire for help with the anxiety I’ve struggled with my whole life. She made me feel at ease and created a space where I felt comfortable talking openly without feeling judged. She helpe... See more

Company replied

Rated 5 out of 5 stars

I wouldn’t go as far as using the cliché “Janine saved our marriage,” as that feels a little over the top. What she did provide, however, was a calm and supportive space where we could talk op... See more

Company replied

Rated 4 out of 5 stars

Our counsellor was Elaine. She gave us some really useful tools that enabled us to communicate in a better way. Her counselling sessions were very relaxed and encouraged both of us to open up and be h... See more

Company replied

Company details

  1. Marriage Counselor

Written by the company

We are one of the UK’s largest and most trusted providers of online relationship counselling. Whether you're feeling disconnected, arguing more than usual, or simply struggling to communicate. We offer professional support for every kind of relationship — for couples and individuals. Whatever your situation, you are not alone. All of our couple therapists are fully qualified, highly experienced, and hand-picked for their warmth and down-to-earth approach. With guaranteed appointments, instant online booking, and sessions available seven days a week (8.00am–9.00pm), we’ve made it easy to get the help you need, when you need it. You can choose to speak to someone as a couple or on your own — all from the comfort and privacy of your own home. We’ve helped thousands of people feel heard, supported, and more connected. If you're wondering whether couples counselling could help, we are here to make the first step feel simple.


Contact info

4.8

Excellent

TrustScore 5 out of 5

105 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Support That Helped Us Understand Each Other

I wouldn’t go as far as using the cliché “Janine saved our marriage,” as that feels a little over the top. What she did provide, however, was a calm and supportive space where we could talk openly and honestly, with guidance that helped us both feel heard, understood, and validated.

We chose Janine because, unlike many other counsellors, she specialises specifically in couples counselling. Her experience and training were evident from the start through the insight, knowledge, and techniques she brought to each session.

In total, we had eight sessions over the course of less than six months, and that has given us the tools we needed to communicate more effectively and truly understand one another. Before counselling, we were both so caught up in our own frustrations that we struggled to really listen. Now, we are able to hear each other and communicate in a much more meaningful way.

The sessions are not inexpensive, but they are absolutely worth the investment. Another thing we really appreciated was that there was never any pressure to book more sessions. Janine never chased us or pushed us into continuing. It was entirely our choice when, or if, we wanted to book again.

We would highly recommend Janine to any couple who is experiencing communication difficulties and wants support in working through them.

9 April 2026
Unprompted review
onlinecouplescounselling.com logo

Reply from onlinecouplescounselling.com

Hi Maja,

Thank you so much for taking the time to share such a thoughtful review about Janine. I'm sure she will be over the moon to read it : )

It is lovely to hear that Janine was able to provide a calm and supportive space for you both to talk openly and feel truly heard. That sense of understanding and validation is such an important part of the process, and it is great to know this came through in your sessions.

It is especially encouraging to hear that you felt no pressure around booking sessions. We believe therapy should always be led by the couple, with the flexibility to book at your own pace, so it is reassuring to know this felt right for you.

Thank you again for your recommendation, it genuinely means a lot. We wish you both all the very best moving forward.

Kind regards
Sian Jones

Rated 5 out of 5 stars

Claire Draper is wonderful

We chose Claire after reading the wonderful reviews from other couples. Claire was the right fit for us, warm and caring and so easy to open up to. She guided us through the sessions, ensuring we felt safe and relaxed throughout. I had been nervous that my husband would find it difficult, but because of Claire’s lovely manner, it was a positive experience. She has helped us enormously and we are now communicating much better as a couple. I highly recommend her to anyone struggling. Thank you Claire!

29 March 2026
Unprompted review
onlinecouplescounselling.com logo

Reply from onlinecouplescounselling.com

Dear Christine

Thank you so much for your kind words and for taking the time to share your experience with Claire.

We are so pleased to hear that Claire was the right fit for you both. Creating a warm, safe, and relaxed space is at the heart of what we aim to offer, so it is lovely to know that this helped you and your husband feel comfortable opening up.

We are really glad the sessions have helped you communicate more effectively as a couple. Thank you again for your recommendation, it truly means a lot.

Wishing you both all the very best moving forward.

Kind regards
Sian Jones

Rated 5 out of 5 stars

I went to Claire for help with my anxiety

I went to Claire for help with the anxiety I’ve struggled with my whole life. She made me feel at ease and created a space where I felt comfortable talking openly without feeling judged. She helped me understand the root of my anxiety and gave me practical tools and techniques that I can use in everyday life and in the future.

I’ve noticed a real improvement in how I manage situations that would have previously overwhelmed me. Claire is patient, understanding and very easy to talk to, and I always felt listened to and supported.

I would highly recommend her x

14 November 2025
Unprompted review
onlinecouplescounselling.com logo

Reply from onlinecouplescounselling.com

Dear Claire

Thank you so much for taking the time to share your experience.

We are really pleased to hear how comfortable Claire made you feel, especially when opening up about something as personal as long-standing anxiety. Creating a safe, non-judgemental space is so important, so it is lovely to know this came through in your sessions.

It is also great to hear that you have gained a better understanding of your anxiety, along with practical tools you can continue to use day to day.

Thank you again for your recommendation, it really does mean a lot.

Wishing you all the very best moving forward.

Kind regards
Sian Jones

Rated 5 out of 5 stars

Couples therapy gave us a caring space…

Couples therapy gave us a caring space to slow down, listen, and reconnect. With support from Elaine, our conversations softened, and we started finding our way back to each other with more patience and kindness. The changes were small but meaningful, and they’ve brought us closer than we’ve felt in a long time. It’s a step I’m truly grateful we took together. The process is reliable and seamless I would not hesitate to recommend this platform and especially Elaine to others. Its been so beneficial

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Claire has done wonders for not only…

Claire has done wonders for not only our relationship but our own personal mindsets and day to day living. I cannot recommend her enough.

1 December 2025
Unprompted review
onlinecouplescounselling.com logo

Reply from onlinecouplescounselling.com

Dear Nick,

Thank you so much for taking the time to write such a lovely review about Claire, I'm sure she will be so happy to read it.

It's great to hear that you feel the therapy did wonders for your relationship and for you both individually : )

Best wishes
Sian Jones

Rated 5 out of 5 stars

Working with Denese MacDonald over the…

Working with Denese MacDonald over the past year has been deeply impactful. Her ability to listen carefully and reflect back complex emotions with clarity made me feel genuinely understood from the start. She brings real compassion, warmth, and trust into every session, alongside a wealth of knowledge and experience that consistently shaped the work in meaningful ways.

I began therapy with Denese as part of a couple, and when it became clear that the healthiest decision was to separate, she guided me through that transition with care and steadiness. She offered practical tools, visualisations, and thoughtful advice that helped me navigate a difficult period with clarity and self-compassion.

While the healing and progress are ultimately my own, I know that without Denese’s guidance, experience, and support, this process would have taken years rather than months. I highly recommend Denese MacDonald to anyone considering therapy, whether as a couple or individually. She is an exceptional therapist and a steady, compassionate presence.

8 January 2026
Unprompted review
onlinecouplescounselling.com logo

Reply from onlinecouplescounselling.com

Dear Maria,

Thank you so much for taking the time to leave such a thoughtful and generous review.

We are really pleased to hear how supported and understood you felt working with Denese. She brings a great deal of care, experience, and compassion into her work, and it means a lot to hear how helpful this was for you.

Thank you again for your recommendation and for sharing your experience so openly. We wish you all the very best moving forward.

Best wishes
Sian Jones

Rated 5 out of 5 stars

Sessions to find myself…

I had one to one sessions with Claire and they have helped me a lot to get back on tracks and find myself again. She taught me a lot and gave me strategies not just for now but for the future as well. Each session I had was useful. I would recommend this to everyone who struggles or unable to find the right help.

20 January 2026
Unprompted review
onlinecouplescounselling.com logo

Reply from onlinecouplescounselling.com

Dear Lukas,

Thank you very much for taking the time to write such a kind review about Claire

We are really pleased to hear how helpful your one-to-one sessions were, and that the work supported you in finding your way forward again.

Thanks again for taking the time to recommend the service and we wish you all the very best moving forward.

Best wishes
Sian Jones

Rated 5 out of 5 stars

Janine has been absolutely wonderful

Janine has been absolutely wonderful, supporting us with couples therapy over the last 6 months. We are growing stronger together as a couple and couldn't have done it without her.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

We rate Janine very highly

Janine is very very lovely and approachable. She is our couples therapist and we recommend her and rate her very highly indeed.

1 December 2025
Unprompted review
onlinecouplescounselling.com logo

Reply from onlinecouplescounselling.com

Dear Kriss

Thank you so much for your kind words.

We are really pleased to hear that you have found Janine so approachable and supportive in your couples work together. It means a great deal to know she has made such a positive difference to you both.

Thank you for taking the time to recommend her so highly, and we wish you all the very best going forward.

Best wishes
Sian Jones

Rated 5 out of 5 stars

Kay Doherty

We found Kay from a Google search for online counselling and having read the reviews booked a session. Our marriage had suffered a major trauma, and we needed urgent help.

Kay was non-judgmental and listened to both of our stories and viewpoints. This enabled us to both be honest and vulnerable in her presence, despite never having had counselling before. She taught us better communication skills (listening, not interrupting!) and also the tools to express our needs better and turn towards each other.

Through Kay’s guidance over a period of 6 months, our marriage of 25 years feels like a fresh relationship, like the early days. We still have work to do but we feel we have the skills now to work through any issues as they arise, and we know that if we need help again that Kay will be there for us.

If your marriage is in crisis and you are willing to do the work, then do not hesitate to book in with Kay. You will not regret it.

30 November 2025
Unprompted review
onlinecouplescounselling.com logo

Reply from onlinecouplescounselling.com

Dear Dan and Sofia,

Thank you so much for taking the time to share your experience

We are really pleased to hear how helpful your sessions with Kay were and that you both feel more connected after such a difficult period. Your kind words will mean a great deal to her.

The recommendation is greatly appreciated because it helps other couples : - )

Kind regards
Sian Jones

Rated 5 out of 5 stars

You’re simply the best, better than all the rest…..

Claire has made a difficult journey something to be appreciated, full of hope, even happiness, alongside empowerment and a renewed spirit

21 November 2025
Unprompted review
onlinecouplescounselling.com logo

Reply from onlinecouplescounselling.com

Dear Eug,

Thanks so much for this lovely review about Claire. She will be over the moon with it

It's great to hear that she helped you : )

Kind regards
Sian Jones

Rated 5 out of 5 stars

Clair is so very helpful

Clair is so very helpful. She really gives us useful tools. She is empathetic but not afraid to call out bad behavior. I always feel grateful after our sessions for the guidance we received.

21 November 2025
Unprompted review
onlinecouplescounselling.com logo

Reply from onlinecouplescounselling.com

Dear Christel

Thank you very much for taking the time to write such a nice review about Claire, it will mean a great deal to her and is much appreciated.

Kind regards
Sian Jones

Rated 5 out of 5 stars

Positive and professional

We worked with Claire for couples counselling, and the experience was extremely helpful. She provided practical communication tools and strategies that helped us reduce conflict and understand each other better. She also worked with us individually to address past trauma, which made a big difference in how we connected as a couple and stopped us having big fights. I genuinely thought the marriage was doomed but it has been given a new lease of life and I will be forever grateful. We’ve grown stronger, communicate more effectively, and are able to move forward together. We now enjoy spending time together, where as before we were like strangers living under the same roof. Highly recommend her services.

27 September 2025
Unprompted review
onlinecouplescounselling.com logo

Reply from onlinecouplescounselling.com

Dear Mrs Hope,

Thank you so much for sharing your experience.

We are really pleased to hear how helpful your sessions with Claire were and how much things have changed for you both. Your feedback about the shift in communication and connection is incredibly meaningful, and Claire will be touched by your kind words.

If you ever feel you need support again in the future, we are always here.

Kind regards
Sian Jones

Rated 5 out of 5 stars

Long-Standing Marital Problems

I contacted Trish for counselling with my husband as, after many years of marriage, we found there were several problems we were not able to resolve ourselves without speaking to an independent/non-family person. Trish was non-judgemental and able to guide us over the seven sessions we had with explanations, suggestions, thoughts to take away and literature etc. The problems we had have now been ironed out successfully due to Trish's counselling.

15 October 2025
Unprompted review
onlinecouplescounselling.com logo

Reply from onlinecouplescounselling.com

Dear BJC,

Thank you so much for your lovely review about Trish.

We are really pleased to hear that your sessions with her helped you and your husband were able to work through your long-stranding challenges together. Trish will be delighted to know her support, reflections, and guidance made such a difference.

We wish you both all the very best for the future and truly appreciate you taking the time to share your experience with others : -)

Best wishes
Sian Jones

Rated 5 out of 5 stars

Easy to navigate the website to find a…

Easy to navigate the website to find a very qualified list of therapists to match myself with. Trish was great and really helped my husband and I immensely. Would highly recommend this platform and the therapists on it.

17 September 2025
Unprompted review
onlinecouplescounselling.com logo

Reply from onlinecouplescounselling.com

Dear Paris,

Thank you so much for taking the time to share your experience. We are delighted you found the website easy to use, that is really encouraging feedback.

It is wonderful to hear that Trish was able to help you both so much. I will be sure to pass your kind words on to her.

Thanks again for your recommendation, and I wish you both every happiness going forward.

Best wishes,
Sian Jones

Rated 5 out of 5 stars

Claire Draper couples therapy

Claire provides excellent down to earth counselling and helped us discover the root of what causing problems in our relationship. i feel confident and positive at the end of every conversation. i would highly recommend her.

10 September 2025
Unprompted review
onlinecouplescounselling.com logo

Reply from onlinecouplescounselling.com

Dear Mon,

Thank you so much for sharing your experience.

We are really pleased to hear that you found your sessions with Claire so supportive and helpful. It is wonderful to know that you are feeling more confident and positive after your conversations.

We truly appreciate your recommendation and wish you both the very best moving forward.

Kind regards
Sian Jones

Rated 4 out of 5 stars

Felt heard and listened to

Felt heard and listened to. Really good practical advice

9 May 2025
Unprompted review
onlinecouplescounselling.com logo

Reply from onlinecouplescounselling.com

Thank you for your lovely feedback. We are so pleased to hear you felt truly heard and listened to, and that the advice you received was helpful in a practical way.

Wishing you all the very best going forward,

Best wishes
Sian Jones

Rated 5 out of 5 stars

Oh wow what can I say about lighter…

Oh wow what can I say about lighter days counselling. It saved us and myself! I learnt so much from each session and went home worked hard to get to where we both are! Each session made us feel at ease in end and made us see things in different light! I thank you so much you saved our relationship, and would tell anyone who is in a moment in their lives to go get support!! You have to invest to make it work started at 2-3 a month then 1-2 a month sometimes we added even extra one.

27 August 2025
Unprompted review
onlinecouplescounselling.com logo

Reply from onlinecouplescounselling.com

Dear Hannah,

Thank you so much for your wonderful review. We are truly delighted to hear how much the sessions supported both you and your relationship.

It is inspiring to know that the hard work you put in between sessions has made such a difference. Your words will be encouraging for others who may be thinking about starting counselling.

We wish you both continued happiness and are so pleased we could be part of your journey.

Best wishes
Sian Jones

Rated 5 out of 5 stars

Excellent experience

Trish is professional, insightful, effective and kind. She helped us greatly over a period of nearly a year.

25 August 2025
Unprompted review
onlinecouplescounselling.com logo

Reply from onlinecouplescounselling.com

Dear Lindsay,

Thank you so much for taking the time to write such a thoughtful review about Trish, she will appreciate it very much.

I'm so pleased she was able to help you both.

Kind regards
Sian Jones

Rated 5 out of 5 stars

Thank you Michael

We worked with Michael Sewell as our relationship was going through a bad time, due to jealousy and overall alignment issues. Michael has done a great job allowing us to express to each other our concerns, putting together a plan to overcome them, and generally he has been an excellent counsellor and a great person.

14 July 2025
Unprompted review
onlinecouplescounselling.com logo

Reply from onlinecouplescounselling.com

Dear Francesco

Thank you so much for your thoughtful review.

Michael will be really pleased to read your kind words. It means a lot to hear that his support helped you both feel understood and able to move forward together.

We really appreciate you taking the time to share your experience and wish you all the very best for the future.

Sian Jones

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look