Redspot Car RentalsReviews 

21,520
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, reviewers had a great experience with this company. Customers frequently highlight the staff for being wonderful, clear, concise, efficient, and very friendly, often going above and beyond to meet needs. Many people appreciate the outstanding customer service, describing it as amazing and helpful from pick-up to drop-off. Reviewers also found the car rental process to be effortless, comfortable, and stress-free, with easy processing and quick pick-up. However, some customers experienced very poor service, particularly when dealing with head office, describing it as terrible and unhelpful. There were instances where booked vehicles were unavailable, leading to significant inconvenience and frustration, including issues with truck rentals and one-way fees. Additionally, some people reported being charged unexpected fees, such as for flat tires or returning a car with a near-empty tank, and issues with bond returns.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing them as friendly, efficient, and helpful,... See more

Service

Consumers find service to be ambiguous, with many reviewers praising the excellent, friendly, and efficient... See more

Price

Users describe ambiguous interactions with price, with many customers praising the outstanding, reasonable,... See more

Location

People report ambiguous experiences with location, with some customers having positive interactions at places... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the exceptional and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The gentlemen who we dealt with at the desk, was wonderful. He was clear, concise and efficient, but also very friendly, with a lovely smile. The process was great too. But, the car we were upgrade... See more

Rated 5 out of 5 stars

Redspot truly hit my red spot! ❤️ Thank you so much for making our road trip so effortless, comfortable and truly unforgettable! Highly recommend Redspot for their outstanding customer service,... See more

Rated 5 out of 5 stars

We enjoyed the vehicle very much, the process and costs were acceptable. However we were not impressed with being charged both an admin fee plus a toll road/ tunnel charge for each of the mentioned it... See more

Rated 5 out of 5 stars

All the team members which I dealt with were friendly and efficient. When I explained what kind of car I needed, my requirements were met quickly and the contract explained clearly. Due to a need... See more


Company details

  1. #4 of 8 best companies in Car Rental Agency
  2. #11 of 13 best companies in Car Accessories Store

Written by the company

Redspot Car Rentals is Australia's fastest growing car rental company. They offer a variety of young rental vehicles to hire at airport and downtown locations across the country at fantastic prices and exceptional service.


Contact info

3.9

Great

TrustScore 4 out of 5

22K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.9

All reviews

(21,520)

97 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent once again

Lisa and the team are outstanding
Definitely our rental company of choice
Great service and great vehicles every single time
We feel well looked after
Thank you

28 October 2024
Rated 1 out of 5 stars

1 star is really a bit generous!

1 star is really a bit generous!

I telephoned to make a reservation for a car which I needed urgently to replace a car which had broken down.

When I arrived at the depot, car was still being prepared -a minor inconvenience but still frustrating

However, worse was to come! I then went to the office and completed all the paperwork, and the end of the process I was asked to provide a second form of identification showing my home address.

At no time until that point was I told that such information would be necessary. It would have been easy for me to bring the required information from home had I been told.

I offered to provide alternative means of identification, or to look up my professional registration on the Internet, which included my work address but no that was deemed to be sufficient.The staff were unable or inflexible to be able to find a solution which provided you with reassurance required, whilst allowing me to hire a car.

I was told by the manager the woman who had taken my phone call had informed me, but I can assure you that she had not.

I therefore wasted about an hour unsuccessfully trying to hire a car before walking out with nothing but frustration.

27 October 2024
Rated 5 out of 5 stars

Easy of booking

Easy to book. Vehicle presented in a spotless condition. Flexible with time of return. We were able to return the vehicle after work hours and finalize the return formalities the next morning.

25 October 2024
Rated 5 out of 5 stars

Outstanding Customer Service “Enterprise Townsville/Airport”

The friendly customer service Steve the manager in Townsville Airport rentals leads the way with his staff felicity and korbin with high regards of customer service I appreciate the effort's to make me comfortable every time I hire a Car. Thanks Enterprise Car Rentals Townsville Airport.

Kind Regards Morris

25 October 2024
Rated 5 out of 5 stars

I am a very happy customer

We rented a car for 5 days from Redspot (Enterprise) Car Rentals in Hobart. Ebony, the front of house Representative was super efficient, super pleasant, super courteous, and made the entire process of renting the car super easy. The car was clean and suited our needs superbly. Ebony, thank you for your help.

28 October 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, helpful staff, had a great experience overall Would highly recommend this company

Regards Janine

25 October 2024
Unprompted review
Rated 1 out of 5 stars

Bunch of crooks, go elsewhere

I booked a car in Perth with Enterprise, they were lovely when I picked it up, fine when I dropped it off with no damage and then with no details or communication they charge me over 4000 AUD for damage via Redspot Car Hire Perth. Just stole the money. No details, nothing,so nothing I can dispute, no information on the damage, not money owed from enterprise, just their partners smacking me up the maximum allowed dollar for the excess. I thought by going with a big brand I would avoid this kind of corruption. Avoid at all costs is my advice, they are crooks.

12 October 2024
Unprompted review
Rated 5 out of 5 stars

Quick and easy

Iy was very easy to book and the chap instore was quick and efficient. Thank you. The car was neat but the suspension of the car made it a bumpy trip.

12 October 2024
Unprompted review

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