The gentlemen who we dealt with at the desk, was wonderful. He was clear, concise and efficient, but also very friendly, with a lovely smile. The process was great too. But, the car we were upgrade... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Redspot truly hit my red spot! ❤️ Thank you so much for making our road trip so effortless, comfortable and truly unforgettable! Highly recommend Redspot for their outstanding customer service,... See more
We enjoyed the vehicle very much, the process and costs were acceptable. However we were not impressed with being charged both an admin fee plus a toll road/ tunnel charge for each of the mentioned it... See more
All the team members which I dealt with were friendly and efficient. When I explained what kind of car I needed, my requirements were met quickly and the contract explained clearly. Due to a need... See more
Company details
- #4 of 8 best companies in Car Rental Agency
- #11 of 13 best companies in Car Accessories Store
Written by the company
Redspot Car Rentals is Australia's fastest growing car rental company. They offer a variety of young rental vehicles to hire at airport and downtown locations across the country at fantastic prices and exceptional service.
Contact info
7 Coleman Street, NSW, Mascot, Australia
- 1300668810
- feedback@redspot.com.au
- redspot.com.au
3.9
Great
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service from Bridget
The booking was the easiest ever by Bridget.
She comprehensively explained everything and was a pleasure to deal with. Thank you so much Bridget.
Will book here next time.
Only issue when we arrived asked for an upgrade and told we had one but it was still a small vehicle.
Other than that all good.
27 January 2025
Your team was extremely cooperative…
Your team was extremely cooperative with my family when we got in a very serious medical situation. Sophie led the charge, she was great
26 January 2025
Everything went smoothly
Everything went smoothly - timing, reception, car, and returning of the car early in the morning. Thank you Redspot.
25 January 2025
The cheapest car hire place in Airlie
The cheapest car hire place in Airlie! So convenient picking & dropping off at airport!
20 January 2025
Unprompted review
Great customer service
The lady (Lena) that served us was delightful and managed to get us out of a bind as our booking with another agency had just simply not happened (they closed their office and didn't tell us) and we were stranded. It looked like there were no cars available and we left, but she chased us down the path to tell us one had just come back. She gave us a reasonably competitive price (hire cars are expensive around Christmas) and had us on our way in no time. Loved her customer service!
21 December 2024
Very efficient service helpful and…
Very efficient service helpful and pleasant staff easy process and return
26 December 2024
The friendly
The friendly, courteous staff and the speed in which the transaction took from start to finish.
25 December 2024
Customer Support to the Max
We use a particular car rental place fortnightly. This last ti,e we booked the car a day after our arrival at the airport and we were told we could not be helped, even when one staff memebr felt we could get the car back in time for a booking the following day. We walked over to Red Spot and explained the circumstances to Rita & Adele and they went above and beyond to get us into a car, even though they had back to back bookings. Amazing support and service.
25 December 2024
Will come back
Fast pick up drop off experience as the agent was very helpful.As this was my first visit to a Red spot
Rental it's not my last the pricing was very reasonable for a walk in price ,and no bond was a +.
25 November 2024
All services
24 November 2024
Solved my transport problem
24 November 2024
My short holiday
The process from start to finish was easy. The website showed me the cost to hire the car. When I got to the airport, the team member was friendly and helped me to get my car. The car was clean and not damaged. When I returned the car, the team member greeted me and took the car keys from me.
25 November 2024
Cleanest car
Price was a bit high. But the car was nice and it was the cleanest car Ive ever rented in Australia.
24 November 2024
Thank you Belinda at Melbourne airport…
Thank you Belinda at Melbourne airport 2 weeks ago. You were amazing. You waiting for us after we missed our first flight and arrived late. Forever grateful!!
15 November 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.