I had to cancel a condo I had bought insurance on. I filed a claim explaining the reason why along with a doctor’s statement confirming what I said. My first claim was denied but I was afforded an o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had an unexpected event that took place which caused us to cancel our plans. The Travel Insurance through Red Sky was an expense we were glad we purchased. They were efficient in reviewing our... See more
Company replied
For our trip to Charleston, SC we had a medical emergency with our service dog that would have made travel during our vacation unadvisable. We consulted our travel destination provider and they encou... See more
Company replied
I submitted our claim in March of 2026. Received check for missed days of vacation the middle of June. Not sure when I would have received it if I hadn’t called. Still waiting on reimbursement of m... See more
Company replied
Company details
Written by the company
Arch Red Sky Insurance offers travel insurance for the vacation rental industry, providing coverage for coastal, lake, ski and mountain destinations.
Red Sky Travel Insurance
Written by the company
- Trusted and Tested
- Red Sky has the reputation and history of catering solely to professionally managed vacation rental management companies.
Money-Back Guarantee
At Red Sky, customer service and satisfaction are of utmost importance to us. After all, our goal is to provide you with protection during your travels.
Your satisfaction is important. That’s why we offer a money-back guarantee*, which allows you to cancel your travel insurance plan within 14 days from your effective date of coverage** or before your scheduled departure date, whichever comes sooner. Red Sky will refund all of your premiums paid if you cancel coverage within the time specified, provided you have not already filed a claim under the travel insurance plan. All cancellation requests must be submitted in writing. You can email your request to redsky@archinsurance.com. *Not available to residents of New York and Washington. **Residents of Indiana have up to 30 days from the effective date of coverage.
Contact info
11350 McCormick Rd, Ste 102, Executive Plaza IV, 21085, Hunt Valley, MD, United States
- 866-549-5283
- info@redskyinsurance.com
- redskyinsurance.com
4.1
Great
382 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Arch Red Sky Insurance
Kay,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
We generally purchase this travel…
We generally purchase this travel insurance. This is the first time I filed a claim. Customer service was very responsive. The claim process was clear and straightforward. My claim was approved and I’ve received a check. Couldn’t be better.
26 November 2024
Reply from Arch Red Sky Insurance
Diane,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Dissatified customer
They continually asked for more documentation. Left me hanging for over 6 weeks. Wonder how much interest they made on my money. It should not take this long to get my money especially after a major hurricane caused our trip cancellation!
15 November 2024
Reply from Arch Red Sky Insurance
Dorothy,
Thank you for reaching out to us.
While on average it takes 30 days or more to adjudicate a claim upon receipt of all required documentation, due to increased number of claims received during hurricanes, our processing times may take longer.
We appreciated your patience as we evaluated your claim. At the time of posting, we understand that your issue has been resolved.
Regards,
The Arch Red Sky Team
refund from canceled trip
our trip was canceled to Florida due to the hurricane Milton I requested a refund by check. the claim was processed very quickly and approved with the check being sent out quickly. I highly value their professional service and would use them in the future.
14 November 2024
Reply from Arch Red Sky Insurance
Charles,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
They only paid two days of a four day…
They only paid two days of a four day booking when a mandatory evacuation for hurricane Helene was ordered on the day we were scheduled to check in. My reservation was canceled by VRBO. Called them at least a dozen times but no answer!😡
24 September 2024
Reply from Arch Red Sky Insurance
Patricia,
Thank you for reaching out to us.
At the time of posting, we understand that your issue is being, or has been resolved. Please look out for a communication from our team and if you have any further questions, please contact us.
Regards,
The Arch Red Sky Team
They were most helpful even when they…
They were most helpful even when they were dealing with difficult personal situations. Thank you very much.
23 October 2024
Reply from Arch Red Sky Insurance
Kathleen,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Satisfied Customer
I had never used Arch Red Sky Insurance and was impressed with the service I received. Shortly after filing my claim, I received an E-mail telling me the claim had been received and throughout the process I was informed through E-mail about the status of the claim. I never worried about the claim being processed because I was kept up to date. I will definitely use your company again in the future and will be a good ambassador for others who may be wondering about choosing your company.
22 October 2024
Reply from Arch Red Sky Insurance
Joe,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
The Arch Red Sky experience was…painless
The Arch Red Sky experience was painless.
The paper work was easy. The people, via email, keeped me informed during the whole process. When I needed a fax number to send information to them, no problem, the representative was friendly and professional.
I was pleased with the service and the results. I certainly will use them again.
22 October 2024
Reply from Arch Red Sky Insurance
Levinson,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Fast and easy claim process
Fast and easy claim process. Quick response and received check in a matter of days.
18 October 2024
Reply from Arch Red Sky Insurance
James,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Honored what they said they would do.
People(me) tend to have a preconceived idea that insurance companies try not to pay claims. Fortunately, Red Sky asked for a few documents and then the decision to honor my claim was approved. They did it the right way.
7 October 2024
Reply from Arch Red Sky Insurance
John,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Vacation Protection Pros
We had an exceptional experience from start to finish. The professional team excels at customer service. We will definitely use them again!
8 October 2024
Unprompted review
Reply from Arch Red Sky Insurance
Mel,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Reply from Arch Red Sky Insurance
Hello,
Thank you for reaching out to us.
We'd like to understand more about your experience and obtain more information about your 2-star review. When you have a moment, please send an email to redsky@archinsurance.com with your reservation number and vacation rental management company so we can review your case in more detail.
Regards,
The Arch Red Sky Team
Two follow up phone calls to status…
Two follow up phone calls to status claim payment. Got two different answers. Placed on hold after starting 2nd call for 18 minutes. Rep said I should get Chase instructions “today”. Did not. It would have been faster to have check mailed. Still nothing from Chase.
Bill Carroll
17 October 2024
Reply from Arch Red Sky Insurance
Bill,
Thank you for reaching out to us.
At the time of posting, we understand that your issue is being or has been resolved.
Please look out for a communication from our team and if you have any further questions, please contact us.
Regards,
The Arch Red Sky Team
Reply from Arch Red Sky Insurance
Gary,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Red Sky Travel Insurance is predatory…
Red Sky Travel Insurance is predatory and has no intention of paying any claims on policies purchased through them. In reviewing of not only my own experience, but reading additional reviews, this company is unethical. We had to cancel our trip due to Hurricane Helene and having no confirmation of whether or not our rental house had any power. So we cancelled. Turns out that’s not covered. We were expected to fly to GA with no knowledge of whether or not the house had power. Since the house did eventually get power back they denied it.
30 September 2024
Unprompted review
Reply from Arch Red Sky Insurance
Sandra,
Thank you for reaching out to us.
We are unable to locate a policy in our system associated with the name posted with this review.
When you have a moment, please send an email to redsky@archinsurance.com with your reservation number and vacation rental management company so we can review your case in more detail.
Regards,
The Arch Red Sky Team
Everything went very smoothly
Everything went very smoothly! Submitted
the appropriate information and in just a few days a decision was made and refund was approved!
11 October 2024
Reply from Arch Red Sky Insurance
Doris,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Easy claim procedure.
Easy claim procedure. Customer service was great! Refund came quickly.
25 September 2024
Reply from Arch Red Sky Insurance
Sandra,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
What a joke
What a joke! I purchased travel insurance for a trip that I booked to Blowing Rock NC Nov 7-10th. The area has been wiped out by Hurricane Helene. I filed with insurance and it was denied completely. They stated that they don't cover if the event is more than 30 days prior to the stay. What??Why even buy insurance if that is the case. Save your money! This company is a scam.
9 October 2024
Unprompted review
Reply from Arch Red Sky Insurance
Michelle,
Thank you for reaching out to us.
Travel insurance is a named peril insurance, meaning only covered events outlined in your policy are insured. Unfortunately, your circumstance did not meet a covered reason under your policy. As stated in the Description of Coverage that you received when you purchased the policy, similar to other travel insurance offerings, your policy pays benefits for Trip Cancellation occurring within 30 days after the named hurricane makes Your destination accommodations Uninhabitable.
We understand you are disappointed with the outcome, however, we are required to adjudicate claims according to the terms of your policy. If you have any further questions you can contact us at 866-889-7409.
Regards,
The Arch Red Sky Team
They were really good about getting…
They were really good about getting back to you in a timely manner
8 October 2024
Reply from Arch Red Sky Insurance
Amy,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Everyone was great!
25 September 2024
Reply from Arch Red Sky Insurance
George,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.