Redonate Reviews 2,958

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its ease of use, reliability, and professionalism, highlighting the straightforward booking process and efficient collection. Many appreciate the timely updates and clear communication regarding collection times, making the overall experience smooth and stress-free. The staff, particularly the drivers, are frequently described as friendly, polite, and helpful, contributing to a positive user experience. However, some customers experienced issues with collection, either due to drivers being unable to locate their address or, in one instance, a driver exhibiting a moody demeanor. There were also isolated reports of issues with driver behavior.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the ease of booking, efficient... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the drivers for being... See more

Delivery service

Consumers find the delivery service to be positive. Reviewers consistently praise the punctuality of drivers,... See more

User experience

Users describe positive interactions with the user experience. Customers consistently highlight the ease of... See more

Booking process

Reviewers consistently express satisfaction with the booking process, describing it as easy, simple, and... See more

Based on these reviews

Rated 5 out of 5 stars

I recently used ReDonate to collect four bulky bags of clothes for donation—something I’d been putting off as I don’t own a car. The process was straightforward and stress-free. Booking the col... See more

Company replied

Rated 5 out of 5 stars

I’ve donated twice with Redonate UK and I’m really impressed with their service. They’re reliable and very professional — you can easily book a collection, they come exactly when scheduled, and they e... See more

Company replied

Rated 5 out of 5 stars

The whole process is extremely simple, it's free and you help out not just other people in need but the charaties and the business. Kept me up to date on collection since booking all the way thro... See more

Company replied

Rated 5 out of 5 stars

Fantastic again. Have used before and they were fantastic then are were fantastic today. These shops and services taking our money could learn a thing or two from them. Great cause AND a great servi... See more

Company replied

Rated 5 out of 5 stars

The booking process with reDONATE.uk was quick and simple, and I got a clear time slot the evening before. The driver arrived right on time, was so friendly and polite, and handled everything with car... See more

Company replied

Rated 5 out of 5 stars

This is the 2nd time I've used this company and each time the service has been nothing short of excellent. Timely updates, live collection update from the driver, ease of booking and collection, cl... See more

Company replied

Rated 5 out of 5 stars

Great experience! I recently moved to a new flat, and the last tenant of the place left a lot of cookwares, electronics and clothes. They are in very good conditions, but there were simply too many th... See more

Company replied

Rated 5 out of 5 stars

Brilliant as always... collection is always on time. I had forgot to put my bags outside this morning as my little 1 didn't go nursery but redonate gently knocked on the door and asked if still wanted... See more

Company replied

Rated 5 out of 5 stars

Absolutely first class, from booking a collection to pick up. A query was answered immediately, booking was so simple and allowed me to pick a date. The time was given the day before pickup, with u... See more

Company replied

Rated 5 out of 5 stars

It was so easy to use Redonate - this is such an excellent service. I booked a slot online, they turned up during the timeslot provided (in advance) and took my bag of clothes that I'd been meaning to... See more

Company replied

Rated 5 out of 5 stars

Redonate was brilliant easy to organise very straight forward they came back to me to confirm. Let me know the day before a two hour slot then on the day you can see when your driver will arrive v... See more

Company replied

Rated 5 out of 5 stars

Very easy service, they email the day before to confirm time of pick up, you get tracking options and notified updates frequently. Very happy with service

Rated 5 out of 5 stars

Great experience. We just leave the bags by the front door. Convenient as we don't have to be home. Works well for us as we're currently decluttering ready for a big move.

Rated 5 out of 5 stars

REDONATE's professionalism really stood out. They said they would collect within a specific window and they did. I was informed before they arrived and was also notified after the collection. I would... See more

Company replied

Rated 5 out of 5 stars

A joy to donate using this company . I have used them twice now and recommend them highly , just bag the food up and the bag is collected in the designated day . Kept up to speed on progress all th... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience using Redonate. I booked a collection for four bags of clothes and the whole process was incredibly easy from start to finish. The online booking was simple, the inst... See more

Rated 5 out of 5 stars

So easy to book a day and they come and collect, and you know your clothes aren’t just going in the bin and they are going to a good cause 10/10 would recommend! The driver that come to pick up the cl... See more

Company replied

Rated 5 out of 5 stars

I could just leave my bags in our entrance hall knowing that they will be collected with confidence. Thank you brilliant service and I am glad that my donations will help charities.

Company replied

Rated 5 out of 5 stars

First time using your service and I must say I'm very impressed with how easy, reliable and communicative you've been throughout. Now I know what to pack and what not to pack for next time. Millions o... See more

Company replied

Rated 5 out of 5 stars

How easy does it get? Super easy wit Redonate! No fuss, items collected with minimum disturbance. Really good communication and driver was exactly on time. Perfect!

Company replied

Rated 5 out of 5 stars

I had a large amount of clothes to donate and couldn’t find the time to take them to a local charity. Re-donate made booking a collection so easy. Communication was great and very accurate. Collectio... See more

Company replied

Rated 5 out of 5 stars

A great service, all updates were accurate. All I had to do was leave my donation in bags in my porch, it was collected in time given. Saved me a trip to a charity shop as there are not any that are c... See more

Company replied

Rated 1 out of 5 stars

When trying to book a collection my address did not come up when searching with my postcode; I emailed to query this and was informed to put it in the notes which I duly did. Collection not picked u... See more

Company replied

Rated 5 out of 5 stars

Very easy to organise pick up arrived when they said they would. Saved a lot of hassle taking donations into town. Will definitely use again and recommend to others

Company replied

Rated 5 out of 5 stars

reDONATE are a great way to donate your unwanted clothes. I like the way it's collected and you are given a time slot, which is better than leaving it out all night. I have donated 2 times now and wou... See more

Company replied

Rated 5 out of 5 stars

I absolutely love the Redonate company. Its easy to book a collection, information is clear as to what they accept as donations and their drivers are always punctual. Thank you Redonate for your eff... See more

Company replied

Rated 5 out of 5 stars

Such an easy experience from booking a slot to collection and the fact that they donate 80% of the proceeds to charity is great. I've already recommended them to a few other people.

Company replied

Rated 5 out of 5 stars

The Company is very good. They let you know what time they will be arriving and are always prompt. There is no mishaps, everything is picked up quietly and in an orderly fashion. I have no complaints... See more

Rated 5 out of 5 stars

Excellent service provided by the company, collection within the time frame, Hope my donated items will help someone needy . Thank you.

Company replied

Rated 5 out of 5 stars

Redonate is reliable professional and always on time when picking up my donate clothing..driver Andre was friendly & kind.I always use redonate and always will.

Company replied

Rated 5 out of 5 stars

So easy to book on line, bagged everything up, labelled the bags with my confirmation code and they collected at the agreed time. Will definitely donate again.

Company replied

Rated 5 out of 5 stars

This is an efficient online service. You give any instructions needed for pickup. I left out my old clothes for collection and they picked them up on the day requested. Very helpful.

Company replied

Rated 5 out of 5 stars

Andre was really friendly and very helpful with my donation. He was bang on time, and collected my donations without any problem. Thanks Andre :)

Company replied

Rated 5 out of 5 stars

So easy that they pick up no hassle lovely people great diver very helpful and happy I would use tge company again and tell people about it great work

Company replied

Rated 5 out of 5 stars

One of the best charity Service I have come across. I forgot to put the bags out and the driver called me an was so polite an said his waiting outside for the bags ... HATS OFF TO REDONATE TEAM... See more

Rated 5 out of 5 stars

Pleasant experience using this service. Very smooth and organised process. Collection driver was polite and kind. Will recommend to anyone looking to donate and will use again.

Company replied

Rated 5 out of 5 stars

Kept me informed of drivers time to arrive for pick-up. Driver polite. This is the 2nd time using 'redonate'. Would recommended to others.

Company replied

Rated 5 out of 5 stars

Quick and well organised van driver!! Made donating easy and the tracking system showed me an exact time of pick up!!!! Now getting my next donation ready! Thank you

Company replied

Rated 5 out of 5 stars

Like the idea they give you tracking and slot time for collection. Came and collected no problem. Very pleased with Redonate.

Rated 1 out of 5 stars

The man collecting was very moody, did not say hello or talk only to tell me he wouldn’t take a cushion. You wouldn’t have thought i had donated 8 sacks of items to charity. Wouldn’t use again

Company replied

Rated 5 out of 5 stars

really simple process to book a collection and far easier then dropping it all off at a charity shop

Rated 5 out of 5 stars

They are so helpful with the people who don't know where and how to donate clothes. This first time experience was really great for me as a working woman. Easy, on time, taken from the door thank you... See more

Company replied

Rated 5 out of 5 stars

Resonate collection was easy and straightforward. they came when they said they would and made donations easy. Many thanks

Rated 5 out of 5 stars

Came on the day specified, was able to track the driver to get an estimated time, will definitely use again. Quick convenient service. Thank you

Company replied

Rated 5 out of 5 stars

Brilliant find Brilliant service Brilliant communication So glad I found this company to collect my clothes for my chosen charity. Thank you

Company replied

Rated 5 out of 5 stars

2nd time using. Excellent service. reliable, easy to use website, extremely efficient communication and company. Have passed on info to family and friends. Thank you 😊

Company replied

Rated 5 out of 5 stars

Excellent service, booked a collection online, had loads of communication keeping me updated with the scheduled collection, it arrived right on time. Such a simple process and good to know the clothes... See more

Rated 5 out of 5 stars

Good communication and arrived at the time to collect my unwanted clothes from the doorstep. It means that I don't have to take the clothes myself

Company replied

Rated 1 out of 5 stars

The charity’s mission is admirable, but one of its drivers behaved dangerously. Despite my 30 years of driving experience, the 'L' plate on my car likely made the driver assume they were behind an ine... See more

Company replied

Rated 5 out of 5 stars

Redonate were efficient, kept me updated on the time of arrival, when he got here he helped me to carry an item out of my house as it was quite heavy. I will use them again if needed.

Rated 5 out of 5 stars

Used this service 4-5 times before. Always excellent and updates on driver arrival are great. Will definitely keep using ReDONATE

Company replied

Rated 5 out of 5 stars

Redonate driver was on time and very polite and courteous. I’m so glad I donated all my unwanted items to this charity and I will donate some more. Fantastic service

Company replied


Company details

  1. Donations Center
  2. Professional Organizer

About Redonate

Written by the company

Redonate makes charity clothes collection easy. Book a free collection online 24/7 at redonate.uk, pick a date that suits you, and leave your bags ready by the door. We collect from home or work and focus on reuse so good clothing goes back into circulation.

The booking flow is quick. You get instant confirmation and a reminder before pickup. If plans change, you can manage your booking online. Packing clean, presentable items helps us place donations faster. Pair shoes, fold clothes, and keep clothing separate from books or small bric-a-brac.

How it works

  1. Book online 24/7 at redonate.uk
  2. Pack your items in bags or boxes and leave them ready
  3. We collect and sort with reuse as the priority

Why choose Redonate

  • Free, door-to-door clothes collection with instant confirmation
  • Reuse-first model that keeps quality items in use longer
  • Reliable clothes donation pickup from home or work
  • A simple way to donate clothes and do good

Searching for charity clothes collection near me? Use the postcode checker during booking to see dates in your area. Ready to donate? Book your charity clothing donation today at redonate.uk.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I absolutely love the Redonate company

I absolutely love the Redonate company. Its easy to book a collection, information is clear as to what they accept as donations and their drivers are always punctual.
Thank you Redonate for your efficiency.

2 March 2026
Redonate logo

Reply from Redonate

Dear Hyacinth,

Thank you very much!

Best wishes,
Redonate team 💚

Rated 5 out of 5 stars

On time

On time. Excellent service! Thank you :)

2 March 2026
Redonate logo

Reply from Redonate

Dear Andrea,

Thank you very much!

Best wishes,
Redonate team 💚

Rated 5 out of 5 stars

AMAZING EFFICIENT COMPANY

At last I have found a great reliable company that collects my preloved clothes. They are efficient and amazing I booked the appt yesterday they acknowledge your email and reply back and give a time slot which was 630am till 730am today. The driver this morning sent an email with a link informing where he is and the time he will arrive to collect. I cannot believe the efficiency of this company. Absolutely highly recommend.

24 February 2026
Unprompted review
Redonate logo

Reply from Redonate

Dear Cat Li,

Thank you very much!

Best wishes,
Redonate team 💚

Rated 5 out of 5 stars

I have used this company so many times…

I have used this company so many times they are just excellent from start to finish from booking to collection
I have recommended them to family and friends keep it up great job

12 February 2026
Unprompted review
Redonate logo

Reply from Redonate

Dear Judds,

Thank you very much!

Best wishes,
Redonate team 💚

Rated 5 out of 5 stars

They are always reliable

They are always reliable. Third time I use them and always a punctual and great service.

2 February 2026
Redonate logo

Reply from Redonate

Dear Fabio,

Thank you very much!

Best wishes,
Redonate team 💚

Rated 5 out of 5 stars

Efficient service

Efficient service. Information sent about time of pick up.

2 February 2026
Redonate logo

Reply from Redonate

Dear Ravinder,

Thank you very much!

Best wishes,
Redonate team 💚

Rated 5 out of 5 stars

Great service kept informed of…

Great service kept informed of collection time and collected promptly would use again

2 February 2026
Redonate logo

Reply from Redonate

Dear Sofi,

Thank you very much!

Best wishes,
Redonate team 💚

Rated 5 out of 5 stars

Brilliant

Brilliant! They make donating good quality, pre loved items so easy! You book a time for pick up and they turn up when they say they will. I will definitely use again. Thank you.

3 February 2026
Unprompted review
Redonate logo

Reply from Redonate

Dear Justine,

Thank you very much!

Best wishes,
Redonate team 💚

Rated 5 out of 5 stars

Quick and easy

Quick and easy . Best thing you can see exactly when driver coming to collect.

2 February 2026
Redonate logo

Reply from Redonate

Dear Hassan,

Thank you very much!

Best wishes,
Redonate team 💚

Rated 5 out of 5 stars

Perfect service

Perfect service. Very friendly and helpful.

2 February 2026
Redonate logo

Reply from Redonate

Dear Chao,

Thank you very much!

Best wishes,
Redonate team 💚

Rated 5 out of 5 stars

Great

Great service

2 February 2026
Redonate logo

Reply from Redonate

Dear Sarah,

Thank you very much!

Best wishes,
Redonate team 💚

Rated 5 out of 5 stars

2nd time using

2nd time using. Excellent service. reliable, easy to use website, extremely efficient communication and company.
Have passed on info to family and friends.
Thank you 😊

2 February 2026
Redonate logo

Reply from Redonate

Dear Demetriou,

Thank you very much!

Best wishes,
Redonate team 💚

Rated 5 out of 5 stars

On time

On time . No hassle

2 February 2026
Redonate logo

Reply from Redonate

Dear Yagna,

Thank you very much!

Best wishes,
Redonate team 💚

Rated 5 out of 5 stars

Great service

Great service. Easily sorted on line. Communications are excellent. Reliable.

2 February 2026
Redonate logo

Reply from Redonate

Dear Carol,

Thank you very much!

Best wishes,
Redonate team 💚

Rated 5 out of 5 stars

Super easy way to donate unwanted…

Super easy way to donate unwanted clothes and shoes to charity, whole experience was well communicated, simple and executed as expected. Highly recommend!

2 February 2026
Redonate logo

Reply from Redonate

Dear Harriet,

Thank you very much!

Best wishes,
Redonate team 💚

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look