Redbox has made mental healthcare accessible and affordable. Without it, I truly don’t know where I’d be. I have severe anxiety, but with three kids and a full time job seeking out care is very diffic... See more
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Review summary
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I tried two other online birth control pill providers who caused nothing but chaos, before coming to Redbox Rx. I am so glad and relieved, that they could perscribe the proper and requested pill that... See more
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After a visit to my dermatologist where my concerns were dismissed, my best friend told me about this site where she gets her treatments. Super easy and convenient! Provider reviewed and approved my... See more
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After my physician retired, I needed to have a prescription renewed and couldn't find anyone locally who could see me as a new patient in a timely fashion. RedBox RX came to the rescue. I was able to... See more
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Company details
Written by the company
Over 1 million consultations have been completed by RedBox Rx provider network. Take back control of your healthcare with RedBox Rx. We are a telehealth provider and online pharmacy that offers transparent, affordable pricing on prescriptions and convenient online doctor consultations on your schedule. Our experienced, licensed providers are passionate about serving patients through telemedicine and provide access to care across more than 30 conditions. Providers specialize in mental health, women's health, men's health, dermatology and primary care. Take control of your health and wellness today with RedBox Rx.
Contact info
United States
- 844-733-2697
- info@redoxrx.com
- redboxrx.com
3.9
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Refused to prescribe, did not provide reason
Ordered a prescription for adalapene to help with my rosacea as the weaker otc version helps.
Redbox refused to prescribe, took $25, and did not provide a reason for refusal. I called and got a refund. They were nice about it and said that doctors are required to provide a reason.
My reply to redbox's reply:
I received a message stating it was denied. The doctor should've provided the reason then, not having me navigate your website looking for clues. I went to your competition and was prescribed without a hassle. Have a nice day.
10 December 2025
Unprompted review
Reply from RedBox Rx
We’re sorry to hear about your frustration and appreciate you bringing this to our attention Chester. Our providers are required to give a reason as to why a treatment may be denied, and the reason is found in the visit section of your account. I'm sorry you were not given a clearer explanation for the denial, but I am glad you had a good experience with our Patient Care Advocate who issued you the refund as per our policy. If you have further questions or if you would like us to reach out on your behalf to see why the provider denied treatment, please feel free to reach out to our Patient Care Advocates again at either 844-733-2697 or info@redboxrx.com.
Simple to schedule
Simple to schedule
Medical provider was professional and efficient
15 December 2025
Unprompted review
Reply from RedBox Rx
Thank you for your kind review KJ!
NO HELP. Then take money.
Filled out symptom questionnaire with obvious signs of sinus infections. I am a nurse. Maxillary pressure. Post nasal drip etc. Dr did not prescribe antibiotic and said to see a doctor in several days. The whole reason of this platform is to not have to go see a doctor in person. Pay money for what???? No help.
8 December 2025
Unprompted review
Reply from RedBox Rx
We're sorry to hear that your experience with RedBox Rx did not meet your expectations Audrey. Our goal is to provide accessible and convenient care, and we understand how frustrating it can be when the outcome isn't what you had hoped for. While our providers strive to offer the best possible care based on the information provided, there are times when an in-person evaluation may be the most appropriate course of action for patient safety and effective treatment. That said, if you were not prescribed a treatment during your visit, please feel free to reach out to one of our Patient Care Advocates at either 844-733-2697 or info@redboxrx.com for a refund on the visit fee. Thank you for taking the time to share your experience.
It is a very good service—fast
It is a very good service—fast, straightforward, and completely hassle-free. Excellent for those moments when you truly need an important medication urgently. The specialists are extremely punctual during the consultation. I highly recommend this service and hope it continues to grow so that those of us who rely on it can keep benefiting from it.
7 December 2025
Unprompted review
Reply from RedBox Rx
Thank you for your very kind review Maria! We truly love helping our patients get the care and service they deserve through RedBox Rx. Thank you so much for trusting us with your care and for your very kind recommendation of our services. We certainly hope to be around to help our patients for a long time to come!
I had a virtual doctors appointment on…
I had a virtual doctors appointment on Wednesday, the doctor confirmed that I would receive my prescription within three days. It has been three days and my prescription hasn’t even shipped out. I would not recommend this place if you need a script immediately. There is no sense of urgency and customer service takes over two days to respond to emails.
3 December 2025
Unprompted review
Reply from RedBox Rx
We’re sorry to hear that this experience did not meet your expectations Tara. Exceptional services means getting your prescription processed quickly; our team will process your order and ship the same day it is prescribed (within 24 hours). There have been some shipping delays due to catching up from the holiday the previous week, and for that we do apologize. We are doing our best to catch up and get everyone's orders shipped as quickly as possible. I also apologize if the provider gave you some incorrect information. Unfortunately, they do not have any control over the processing and shipping of prescriptions at the pharmacy. Should you ever have any questions or concerns on the status of your order, please give one of our Patient Care Advocates a call at 844-733-2697 or email them at info@redboxrx.com. We are happy to help!
I use Redbox to get my tretinoin cream…
I use Redbox to get my tretinoin cream and it’s so easy to order and increase my dosage with the providers. Comes within a week and I’m satisfied every time.
5 December 2025
Unprompted review
Reply from RedBox Rx
Thank you for your kind review Noelle and for your continued trust in our services at RedBox Rx!
I got to do a live video call with my…
I got to do a live video call with my doctor and she prescribed me my medicine no problem and sent it to my pharmacy quickly. Thank you so much, Redbox.!
4 December 2025
Unprompted review
Reply from RedBox Rx
Thank you so much for your kind review! We are so happy to hear everything went smoothly with your visit and getting your prescription.
Pretty straight forwars process.
Pretty straight forwars process.
One thing they can improve on is the explanation of the live video assessment. I got the link but they didn’t indicate how the physician would contact me. I pressed the link and it went to a video conferencing website but no indication about how to get in touch. The physician was 4 minutes late to the conference and I was bit worried.
I made 3 calls to ask for directions.
4 December 2025
Unprompted review
Reply from RedBox Rx
Thank you for your kind review and for the helpful feedback Keita! I will be sure to pass that information along to our team.
The process was super easy
The process was super easy. The medication was prescribed literally 10 minutes after I filled out the request. Also, the price for the medication was the best ( I did some research prior)
I received the email that the medicine was shipped to my house
3 December 2025
Unprompted review
Reply from RedBox Rx
Thank you so much for your kind review Inna! We do our best at RedBox Rx to provide a service that is easy to use with the quality care you deserve! Thank you for trusting us with your care, and we hope to continue to be a help to you in the future!
First time customer - mixed feelings
It took a bit. The site is confusing and difficult to use. It took several attempts to get the order placed and even then I had to contact customer service to see if the order was in the system. There shipping does accept po boxes for delivery. my apt has no mail box, i supplied a ship to address. It says its on its way, I hope they got it right. 🤔
20 November 2025
Unprompted review
Reply from RedBox Rx
Thank you for your honest feedback. Should you ever need assistance before your visit or with any aspect of our services, our team of Patient Care Advocates are happy to help you through the process or answer any questions or concerns you may have. If you would like to discuss your experience in further detail, please feel free to email us at info@redboxrx.com or give our team a call at 844-733-2697. We look forward to hearing from you!
Easy for refilling existing…
Easy for refilling existing prescriptions without having to have an in person visit. Due to its limitations, be sure to be well educated about prescriptions.
29 November 2025
Unprompted review
Reply from RedBox Rx
Thank you for your kind review Amanda!
Very pleased
Fast, great prices and quick delivery. Much more convenient than seeing a doctor.
26 November 2025
Unprompted review
Reply from RedBox Rx
Thank you for your kind review Denise! We appreciate that you gave our services at RedBox Rx a try!
Reply from RedBox Rx
Thank you for your kind review Kelly. We love being able to take care of our patients, and we thank you for letting us provide you with the quality care and service you deserve!
Reply from RedBox Rx
Thank you for your kind review Karen!
Reply from RedBox Rx
Thank you for your kind review Megan!
Slow shipping
Slow shipping. Missed my "opportunity" because of their lack of care. All about money.
11 November 2025
Unprompted review
Reply from RedBox Rx
We’re sorry to hear about your frustration and appreciate you bringing this to our attention Nick.
The majority of our orders are processed and shipped within 24 hours of payments made Monday through Friday. Per our website "USPS estimates but does not guarantee delivery at 2-5 business days. Delivery times may be increased during holidays or periods of high package volume".
We do offer expedited shipping through the UPS as well for an additional cost. Please note, payment for expedited shipping must be charged by 8am CST Monday through Friday to be eligible to be shipped the same day. Payments charged after 8am CST may not be picked up from the pharmacy until the following day. It is important to know that UPS considers the first business day the day after the package is picked up from our pharmacy and only includes Monday through Friday.
Should you need to start your treatment right away, you always have the choice to pick your medication up at a local pharmacy. You would not be eligible for the discounted provider visit price when you choose to use our pharmacy, but this would ensure you receive your prescription much more quickly.
If you ever have any questions on how our services work at RedBox Rx or what your shipping options are before you go through a visit, please do not hesitate to reach out to our Patient Care Advocates at either info@redboxrx.com or by calling at 844-733-2697. Thank you for your feedback—we appreciate the opportunity to clarify and improve our service.
Taking your money.
If you need help with a sinus infection please go elsewhere! I've used RedBox rx for medications, and recently tried twice using them for sinus infection. Both times was told they wouldn't help before you had the symptoms over 7 days. Yesterday was very sick, and told this again. However went to urgent care who told me had I waited another day it would have gone to my chest and had bronchitis as well. They just take your money and don't help. No other doctor would tell you such a thing.
12 November 2025
Unprompted review
Reply from RedBox Rx
We’re sorry to hear that this experience did not meet your expectations Dana. Each consultation is assessed individually by our licensed medical providers based on current symptoms and medical guidelines. When you request an evaluation for a condition we treat, our licensed prescribers will review the information you provide and either prescribe treatment for the condition you wish to treat or give their reasoning as to why a treatment is not recommended at the time of your visit.
Regarding your concern about your visit fee, our refund policy states that if a provider does not prescribe treatment during a visit, we will refund the cost of the visit. Our Patient Care Advocates are happy to help you when you either give our team a call at 844-733-2697 or email us at info@redboxrx.com. Thank you for your feedback—we truly value the opportunity to improve our service.
It's very fast and simple the doctors…
It's very fast and simple the doctors evaluations are very helpful and it's very convenient. I am so pleased with my results after using the 4% hydroquinone creamThanks again Redbox
13 November 2025
Unprompted review
Reply from RedBox Rx
Thank you for your kind review of our services at RedBox Rx Lexcy! We hope to be able to serve you again!
Process of ordering was easy
Process of ordering was easy. Haven't received the product t yet but will post again.
10 November 2025
Unprompted review
Reply from RedBox Rx
Thank you for your kind review Grey! Please let us know if you have any additional questions or concerns for our team at RedBox Rx. We are here and happy to help!
NOW FEAR WITH RED BOX RX
AAA great prices was referred by Ai this will be my company for a long time
5 November 2025
Unprompted review
Reply from RedBox Rx
Thank you for your kind review James! We look forward to being able to help you with your healthcare needs for a long time to come at RedBox Rx!
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