Redbox has made mental healthcare accessible and affordable. Without it, I truly don’t know where I’d be. I have severe anxiety, but with three kids and a full time job seeking out care is very diffic... See more
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Review summary
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I tried two other online birth control pill providers who caused nothing but chaos, before coming to Redbox Rx. I am so glad and relieved, that they could perscribe the proper and requested pill that... See more
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After a visit to my dermatologist where my concerns were dismissed, my best friend told me about this site where she gets her treatments. Super easy and convenient! Provider reviewed and approved my... See more
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After my physician retired, I needed to have a prescription renewed and couldn't find anyone locally who could see me as a new patient in a timely fashion. RedBox RX came to the rescue. I was able to... See more
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Company details
Written by the company
Over 1 million consultations have been completed by RedBox Rx provider network. Take back control of your healthcare with RedBox Rx. We are a telehealth provider and online pharmacy that offers transparent, affordable pricing on prescriptions and convenient online doctor consultations on your schedule. Our experienced, licensed providers are passionate about serving patients through telemedicine and provide access to care across more than 30 conditions. Providers specialize in mental health, women's health, men's health, dermatology and primary care. Take control of your health and wellness today with RedBox Rx.
Contact info
United States
- 844-733-2697
- info@redoxrx.com
- redboxrx.com
3.9
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great experience
Easy process and quick to get am appointment. They were very nice and seemed genuinely interested in the questions they were asking. Great process overall 10/10 recommend. After a horrible experience with another company... this was a greatly welcomed experience.
8 January 2026
Unprompted review
Reply from RedBox Rx
Thank you for your kind review and for your kind recommendation Brenda! We greatly appreciate the chance to provide you with the quality care and service you deserve through RedBox Rx!
Redbox has made mental healthcare…
Redbox has made mental healthcare accessible and affordable. Without it, I truly don’t know where I’d be. I have severe anxiety, but with three kids and a full time job seeking out care is very difficult. I have tried other sites who are either ridiculously expensive or simply won’t service me. With redbox I can explain my problems, meet with a provider, and have medication on the way in under an hour for under $70. Phenomenal service.
8 January 2026
Unprompted review
Reply from RedBox Rx
Thank you for your very kind review Madyson. We love being able to provide quality and accessible care for patients such as yourself. Patient care and service are our top priorities at RedBox Rx, and we are truly grateful and honored you came to us. If there are ever any questions or concerns you have, please feel free to reach out to our Patient Care Advocates at 844-733-2697 or info@redboxrx.com. We are truly happy to help you!
I felt heard and understood by the…
I felt heard and understood by the provider. Couldn't ask for more!
7 January 2026
Unprompted review
Reply from RedBox Rx
Thank you for your kind review Erin! It is so good to know that you have been well taken care of by our providers at RedBox Rx!
Always great service
Always great service, very fast and always polite. A joy to deal with.Thank you
7 January 2026
Unprompted review
Reply from RedBox Rx
Thank you for your kind review Brant! Everyone at RedBox Rx truly cares about helping our patients receive the best care possible. We certainly hope to continue to provide quality care and service to you for a long time to come!
Reply from RedBox Rx
Thank you for your kind review Joanna! Hopefully as we continue to grow, our company can expand and grow our services. We appreciate you trusting your care to RedBox Rx and hope we can continue to be of help to you in the future!
I find company to be very good
I've used redbox rx for 2 different prescription they arrive on time every month and the price is much cheaper then going through my Dr.
1 May 2025
Unprompted review
Reply from RedBox Rx
Thank you for your kind review Debi! We do our best to provide a reliable and easy to use service for all of our patients. Thank you for trusting RedBox Rx with your care, and we hope to continue to serve you in the future!
Reply from RedBox Rx
Thank you very much for your kind review!
I am very disappointed with the…
I am very disappointed with the customer service I received from a supervisor named Rachel. After an initial agent spoke to me in a dismissive and unprofessional manner regarding my address, I was transferred to her for assistance.
Rachel acted as though handling my call was an inconvenience and provided no clear explanation of the process for adding my unit number to my address—a simple request that ultimately took over 30 minutes and required me to contact the carrier directly. She repeatedly stated that the only option was for the order to be returned to sender, despite the fact that the shipping label had not yet been created. She did not suggest contacting the carrier or offer any alternative solutions.
Most concerning, I later learned from the carrier that my address had in fact been updated. Rachel simply did not inform me of this and instead continued to insist that the order was “processing” and could not be accessed, which caused unnecessary stress and confusion.
This interaction lacked transparency, empathy, and professionalism. I have recordings of the calls for my records (1/6/2026 at approximately 12:03 PM and 12:38 PM), which I encourage RedBox Rx to review.
6 January 2026
Unprompted review
Reply from RedBox Rx
We’re sorry to hear that your experience did not meet your expectations Seren. Your feedback is valuable, and we appreciate the opportunity to address your concerns.
When we receive a prescription from the provider after a visit has been completed, our goal is to process that order and get it shipped out to you in 24 hours or less. We set this goal in order prevent any delays in your treatment. Due to the speed of this turnaround, it is very important to ensure that all the information submitted in the questionnaire is accurate and complete, especially the shipping address if you choose to use our pharmacy. Once a prescription has been processed, and is being prepped for shipment, it is not always possible to stop the process to update or correct an address. If we receive notice soon enough, we can sometimes get the address updated, but we cannot guarantee that. Generally we ask for a profile update request to use for an address update, but in the case of urgent requests, we can provide assistance over the phone, though we need to verify the address through the USPS to make sure no information is missing and that the address is valid. In the cases, where we are not able to pause the shipping process, we recommend you reach out to the USPS to set up a mail forward with them if that is not already in place.
After reviewing your case, I see that both the Patient Care Advocates you spoke with attempted to assist you and direct you on the quickest course to get your prescription(s) in a timely manner. We apologize for any confusion or if we misspoke at any point in the call, but our Patient Care Advocates did their best to assist you and take the proper steps to make sure you received your order in the timeliest manner per our protocol. If you have any other questions or concerns you wish to discuss, please feel free to reach out again to our team at either 844-733-2697 or at info@redboxrx.com. We thank you again for your feedback and for the opportunity to assist you.
Excellent experience all around
Easy to order, quick delivery, quality product
4 January 2026
Unprompted review
Reply from RedBox Rx
Thank you for your kind review Andrea!
Excellent service
Excellent service. I like how easy it is to use and get prescription without having to lollygag around going to a doctors office. I absolutely love this service you provide! Highly, highly recommend!
2 January 2026
Unprompted review
Reply from RedBox Rx
Thank you for your kind review and your kind recommendation of our services at RedBox Rx Lindsay! We certainly hope to be able to serve you for a long time to come!
The process was not very difficult
The process was not very difficult. I got on line to order cream for exema I was approved without having to talk to anyone. Apparently the information I filled out was enough. My problem is it will be over a week for it to arrive. The on line “visit” cost a few bucks more than my copay to my dermatologist. I thought this would be quicker than getting an appointment with my dermatologist. I thought it would be shipped at least 2nd day. I could have gotten an appointment by the time I will receive this medication from Redbox. So I’m not so happy with the whole process
27 December 2025
Unprompted review
Reply from RedBox Rx
Thank you for taking the time to share your feedback Dianne. We are glad to hear the process was simple and went smoothly for you.
We certainly understand how important timely service is to all of our patients, and unfortunately a very busy shipping holiday season was upon us at the time of your order, so some delays, while regrettable, can occur during that time.
Shipping by USPS Ground Advantage is always included at no additional charge and is our default shipping method. We do offer several expedited shipping options through UPS in order to get your prescription to you much more quickly. Please see our Shipping Section on our website redboxrx.com for all of our shipping options.
The fastest option to get your prescription is to have it sent to a local pharmacy of your choice. You can choose this option at the very beginning of the questionnaire you fill out at the start of a visit. Though we do charge the full visit fee when you choose not to use our pharmacy, this method should get you your prescription in the timeliest manner possible.
If you ever have any questions or concerns regarding the shipping process, please do not ever hesitate to reach out to our Patient Care Advocates by phone at 844-733-2697 or by email at info@redboxrx.com. We are always happy to help!
Great Bimatoprost Prescription Option
I have used RedBox Rx twice for bimatoprost. I opted for a single prescription the first time to see how it would work and did a 4 refill prescription the second time. I have been happy with the process; have found it straightforward and easy to work with and I got the product in a very reasonable amount of time at a good price.
26 December 2025
Unprompted review
Reply from RedBox Rx
Thank you for your kind review Abbye! We are so glad to hear your experiences with our service went well! Thank you for trusting RedBox Rx with your care, and we hope to continue to help you for a long time to come!
great no problems
23 December 2025
Unprompted review
Reply from RedBox Rx
Thank you for your kind review Patrick!
Do not use site if your sick...10 days…
Do not use site if your sick...10 days to get antibiotics for infection....BIG MISTAKE...paid a fortune to ship some pills
19 December 2025
Unprompted review
Reply from RedBox Rx
We understand your frustration and appreciate you reaching out James.
While we understand how important timely service is to all of our patients, a very busy shipping holiday season is upon us so some delays, while regrettable, can occur during this time.
Shipping by USPS Ground Advantage is always included at no additional charge and is our default shipping method. We do offer several expedited shipping options through UPS in order to get your prescription to you much more quickly. Please see our Shipping Section on our website redboxrx.com for all of our shipping options.
The fastest option to get your prescription is to have it sent to a local pharmacy of your choice. You can choose this option at the very beginning of the questionnaire you fill out at the start of a visit. Though we do charge the full visit fee when you choose not to use our pharmacy, this method should get you your prescription in the timeliest manner possible.
If you need further assistance or have any additional questions we can answer, please reach out to our Patient Care Advocates at 844-733-2697. We appreciate your feedback and the opportunity to assist you.
Easy
Easy, and intuitive to navigate. Excellent prices, and quite a painless process, including the doctor interview. She was very professional, and answered all my questions to my complete satisfaction.
22 December 2025
Unprompted review
Reply from RedBox Rx
Thank you for your kind and thoughtful review Ric! If you ever have any questions or concerns at any point in the process, please reach out to our Patient Care Advocates. We are always happy to help!
Easy online screening
Easy online screening. Quick and easy Dr zoom interview. Verbally told prescription will ship 3-5 days - that’s 4-6 days from signing up with RedBox :). Great service thus far!
20 December 2025
Unprompted review
Reply from RedBox Rx
Thank you for your very kind review PB! Please let us know if you have any questions or concerns along the way. We are here for you and happy to help!
Shipping time is insane but the price…
Shipping time is insane but the price is reasonable. I needed meds for an infection and it will not be here for 7 days. I had no idea how long the shipping took until I paid and it was ordered
If you need something now don't risk it
19 December 2025
Unprompted review
Reply from RedBox Rx
We understand your frustration and appreciate you reaching out Michelle.
While we understand how important timely service is to all of our patients, a very busy shipping holiday season is upon us so some delays, while regrettable, can occur during this time.
Shipping by USPS Ground Advantage is always included at no additional charge and is our default shipping method. We do offer several expedited shipping options through UPS in order to get your prescription to you much more quickly. Please see our Shipping Section on our website redboxrx.com for all of our shipping options.
The fastest option to get your prescription is to have it sent to a local pharmacy of your choice. You can choose this option at the very beginning of the questionnaire you fill out at the start of a visit. Though we do charge the full visit fee when you choose not to use our pharmacy, this method should get you your prescription in the timeliest manner possible.
If you need further assistance or have any additional questions we can answer, please reach out to our Patient Care Advocates at 844-733-2697. We appreciate your feedback and the opportunity to assist you.
They prescribed hydrocortisone cream…
They prescribed hydrocortisone cream for scabies. Seriously? Obviously AI generated and should be shut down.
8 December 2025
Unprompted review
Reply from RedBox Rx
We’re sorry to hear that this experience did not meet your expectations. Our providers carefully evaluate each case to ensure safe and appropriate treatment, but we understand how frustrating it can be when the prescribed medication differs from what you were hoping for. While previous treatment history and other information provided by the patient can be helpful, each consultation is assessed individually based on current symptoms and medical guidelines. We regret any misunderstanding regarding your prescribed treatment and encourage you to reach out to our Patient Care Advocates at 844-733-2697 if you’d like to discuss your concerns further. Your feedback is important to us, and we appreciate the opportunity to improve your experience.
Fair and valuable
I was surprised at how fast they reviewed my digital consultation. The turn around was only a couple hours. I feel this is a valuable and fairly priced service.
19 December 2025
Unprompted review
Reply from RedBox Rx
Thank you for your kind review of our services!
Placed order, paid, no shipment ever sent
Placed order, satisfactorily answered questionnaire and received notice as such, and that shipment being processed, was charged $10 questionnaire fee, plus $125 for prescription. Never received tracking number after 10 days, tried contacting through Help line phone and never connected to any service personnel, only on hold. No answer to email nor reason for non-shipment. Wasted two weeks waiting with no help from Redbox, terrible experience, and do not recommend.
16 December 2025
Unprompted review
Reply from RedBox Rx
We sincerely apologize for the delay and any frustration this has caused you, Kirk. We understand how important timely service is, and we regret that your experience has not met expectations.
After reviewing your case, I do see that you paid for the provider visit fee and for your prescription. It looks like we attempted to contact you regarding a backorder with your medication. If you did not receive that email, I do apologize for that. We did send the email a few days after we received your prescription and had attempted to order in the medication. I'm sorry that we did not contact you right away, but we were hoping to get the medication back in stock sooner.
It does appear that we were able to get your prescription canceled per your request as well as refund you the cost of the medication. We sincerely apologize for the delay and for not being as communicative as you needed. If you wish to discuss any lingering concerns with our team, please feel free to reach out to our Patient Care Advocates at 844-733-2697.
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