Used Reckon Accounts Personal for years to manage my finances, only to find that the moment my subscription expired, I was completely locked out of my own data. You don’t just lose access to th... See more
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See what reviewers are saying
I had issues that I could not correct myself. The amazing, Shabnam, went through my problems and helped me more to understand my "Hosted" Account. I now am confident to work this Program properly, as... See more
I love Reckon software have been using it for 20 years plus and I believe it is one of the best tools in the accounting software market. Jason in customer support was absolutely brilliant to deal wit... See more
Company replied
Extremely patient and helpful chap who assisted me today. Love not having to explain everything to a 'virtual assistant' first. Stayed with me online the whole way through and never showed that he los... See more
Company details
- #8 of 16 best companies in Software Company
- #8 of 11 best companies in Computer Accessories Store
About Reckon
Written by the company
Online & desktop accounting software for businesses of all sizes, accountants, and bookkeepers.
Reckon is an ASX listed and Australian-owned company with over 30 years’ experience delivering market-leading solutions to small to medium-sized businesses and accountants & bookkeepers.
Contact info
Level 2, 100 Pacific Highway NSW, 2060, North Sydney, Australia
- 1800 732 566
- customerservice@reckon.com.au
- reckon.com
4.4
Excellent
2K reviews
Replied to 72% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful staff
6 August 2024
Excellent service
4 August 2024
He was so helpful and relived all of my…
He was so helpful and relived all of my stress
I put off doing this for 2 days because I did not know what to do, and he just fixed it all for me - so so grateful
1 August 2024
Jason from Sydney very helpful and…
Jason from Sydney very helpful and quickly responded all of our issues.
1 August 2024
Unprompted review
Great follow up!
My problem was unable to be resolved during the phone call, however, your representative promised to ring me back and he did, and then helped me to navigate my way back into the program. It is good to know that when a problem arises, someone will help to fix it in a timely manner. Thank you!
31 July 2024
The Tech was knowelable
31 July 2024
Patiently helped the tech challenged me…
Patiently helped the tech challenged me to download a new version of reckon.
31 July 2024
Service Thank You
30 July 2024
I needed help with amendment to STP EOY…
I needed help with amendment to STP EOY Finalisation, the help I got with Reeta was fantastic she was patient and stepped me through each area and her knowledge and professionalism was very much appreciated as it was an area above my level...with knowledge to the back end of getting my problem fixed. Thank you
29 July 2024
My SMSF auditor is happy with my reports
I use Reckon One for the accounts of my SMSF and find it meets my needs at a very competitive price. My auditor is happy with the reports.
28 July 2024
Support person excellent service and…
Support person excellent service and knowledge of your product very helpfull
26 July 2024
EMPATHETIC STAFF
I HAVE ALWAYS FOUND RECKON STAFF HELPFUL IN ANY ENQUIRIES. AS I DONT WORK IN AN OFFICE AND AM NOT EXPERIENCED IN USING COMPUTOR PROGRAMMES, THE STAFF HAVE ALWAYS BEEN VERY PATIENT WITH ME AND GUIDED ME THRU THE STEPS NEEDED TO COMPLETE MY INQUIRY.
22 July 2024
thankfull reckon user
having reckon for approx 15. years ,then wanting to update to present time contacted company for information the service and help was excellent.i am 86 years old their patience with me i thank the staff very much john cross
17 July 2024
The person was good listened to what l…
The person was good listened to what l was saying
14 July 2024
Reckon One is easy to contact if you…
Reckon One is easy to contact if you are a bit technologically challenged like me and need further help with the software. Rohit was very clear and helpful and was able to sort out my difficulty in a short time.
15 July 2024
Service!...ability to ph up get help..
Service!...ability to ph up get help... very patient with our bad reception issues and extremely helpful considering our url connection
15 July 2024
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