Reboot That Ltd Reviews 

32
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

ReBootThat.com gave timely, user-friendly, expert and effective service on an urgent laptop-repair job. I shall certainly use them again for any such work, and I recommend them highly. Thomas Lynn,... See more

Rated 5 out of 5 stars

The hard-drive of my laptop died following a bungled repair by another company and I did not have a recent back-up. Reboot that, picked up the laptop, managed to retrieve and save all the files, repla... See more

Rated 5 out of 5 stars

This is a great company. They believe in good service and great communication. They collect the same day (in central London anyway) and return the same day repairs are completed by courier, ensuri... See more

Rated 4 out of 5 stars

After running OK for several weeks, Windows 10 failed, & I could simply not get into my desktop computer at all, leaving me digitally helpless!. I got in touch with "Reboot That" via Google, & they co... See more

Company details

  1. Computer Repair Service
  2. Data Recovery Service

Information provided by various external sources

We are a company with 20 years experience providing technical requirements to businesses and consumers in London. Our engineers are technology enthusiasts, fully trained and qualified, who have a passion for new and old technologies. We specialise in planning strategies to implement suitable IT solutions for your business using industry standards and procedures. Furthermore, we use the latest and greatest help desk software to monitor each ticket and ensure quality of service.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

32 reviews

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4.5

All reviews

(32)

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Rated 5 out of 5 stars

Very efficient service

Very efficient service. Dropped off laptop at central London office for a new screen to be fitted. Was kept informed at every stage, from first contact to completion. Would use them again if the need arises.

19 July 2018
Unprompted review
Rated 1 out of 5 stars

I had a liquid spill and some laptop …

I had a liquid spill and some laptop slowness.
Their Service pick and completion was super quick and price was decent.
Laptop was sent back right before Christmas and seemed to working fine when received.
Although, when back from holidays (laptop was not used much till then), spacebar and front keys seems a bit sticky still. So I contacted RebootThat.com to ask what was actually fixed on the machine, since I had given clear instruction. Their reply was short and to the point
"30 days warranty expired" and listed the price list again. I have replied asking for them to resolve the problem as it was pretty clear that the liquid spill was not dealt with. hence they just run some quick disk cleanup and charged me the full price of the fix. (I used to work in PcWorld, is a 5min job with usb device to cleanup the machine and make it run smooth).

The laptop keyboard is now half not functioning and I have sent it back to repair to a local engineer.
As the issue was not resolved as soon as it happened, most likely the laptop (£700 worth) is not very likely to get back to any working state.

Thank you RebootThat!

14 February 2018
Unprompted review
Reboot That Ltd logo

Reply from Reboot That Ltd

Hi,

You original came to us with the repair on 31st of October 2017.
We repaired and returned the laptop on the 6th of November 2017.

The next message we received from you was on the 3rd of January 2018.
To say that the keys were sticking.

Unfortunately, we only offer a 30-day warranty on our repairs (which is written in our terms and conditions which customers accept on contacting us).
Also, the warranty is not covered for accidental damage or spillage.

We offered to repair the laptop (at cost) and it was declined.

Kind regards,

The Reboot That Team

Rated 5 out of 5 stars

Excellent service

Excellent service, spilt water on my keyboard and they replaced and fixed, as well as cleaning and optimising the laptop. Would definitely recommend this service!!

11 August 2017
Unprompted review
Rated 5 out of 5 stars

Great Service!

I am a returning customer, and have found Kevin and his team to be outstanding.

-Super efficient
-Super fast
-Remarkably well priced

I will only use them

26 September 2016
Unprompted review
Rated 5 out of 5 stars

ReBoot That Ltd; excellent!

ReBootThat.com gave timely, user-friendly, expert and effective service on an urgent laptop-repair job. I shall certainly use them again for any such work, and I recommend them highly. Thomas Lynn, reinsurance industry, City of London area

13 September 2016
Unprompted review
Rated 5 out of 5 stars

Hassle free

Really great service, especially for people at work who don't have the time to go into a shop, because of the efficient carrier service. They picked up and dropped off my laptop at my work really easily.

They sorted out my laptop which I thought was completely dead without any trouble, and they fixed it quickly. They even cleaned it up for me as well so it doesn't heat up all the time. Would recommend to anyone!

26 July 2016
Unprompted review
Rated 5 out of 5 stars

Great experience! Traveler from the USA in London

Kevin and Reboot that were very responsive and stayed true to their word. The picked up, repaired (physically broke my hard drive), and returned my laptop within one day. Very easy process, computer works great. I highly recommend Kevin and his company!

10 July 2016
Unprompted review
Rated 5 out of 5 stars

Very impressive service

Was a little dubious about trying a come and collect internet service but rebootthat were responsive, professional and honest. Laptop was collected the same day and was back with me, mended within 24 hours. I cannot fault them, very very good service. Thank you.

9 July 2016
Unprompted review
Rated 5 out of 5 stars

Great Service, Great Price

This is a great company. They believe in good service and great communication. They collect the same day (in central London anyway) and return the same day repairs are completed by courier, ensuring the minimum possible down time.

Charges are fair and you are kept informed of costs, so no nasty surprises

Martin.

17 June 2016
Unprompted review
Rated 5 out of 5 stars

Very Happy!

Great service. Fixed computer after months of issues. Very reasonably priced including the pick up/drop off.

12 June 2016
Unprompted review
Rated 4 out of 5 stars

Great service and happy

The laptop was fixed and I was confident with the work done. Kevin even delivered it back to me personally. My only reservation would be the lack of phone contact which worried me a little at first but as it turns out, the service was great and they did a great job so happy all round. I would recommend them for ease of use and also follow up as Kevin logged onto my computer remotely to check something once it had been returned. Thanks a lot!

20 May 2016
Unprompted review
Rated 5 out of 5 stars

Excellent quality, service and communications

This was an altogether positive experience, from before pick-up to drop-off. After discussing options I sent off a non functioning PC that I thought I was going to have to replace and got it back in fully working order and faster than ever it was previously. I will use then again for another job shortly and highly recommend them.

1 March 2016
Unprompted review
Rated 5 out of 5 stars

Definitely use again

Needed a new graphics card connecting to a Dell power supply. I gave up myself and asked these guys to do it. Computer was picked up from my house at 7.30am prompt. After advising me they would need to order a part and may take 4-5 days it was actually ready in 2 days. Very happy.

29 February 2016
Unprompted review
Rated 5 out of 5 stars

Quality and Service

The hard-drive of my laptop died following a bungled repair by another company and I did not have a recent back-up. Reboot that, picked up the laptop, managed to retrieve and save all the files, replaced the hard drive, reinstalled the files and delivered back to my work place. There have been no problems since. I am a really happy customer and have no hesitation in recommending them. Thanks.

26 February 2016
Unprompted review

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