Amazing plant supplier. Recently ordered 3 unique orchid plants and all came in great healthy condition🙏🥰will definitely continue to order from Rebel and 100% recommend for all plants and environmen... See more
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Rebel Plants offers a unique selection of houseplants and a curated range of beautiful plant pots, vases, and terrariums to complement your green collection. Our selection includes rare orchids and other exotic varieties alongside stylish pots and containers that add a touch of elegance to any space. Whether you want to create a lush indoor garden or simply add a splash of greenery, we provide everything you need to grow and display your plants with style and care.
Wimbledon, SW19 3TL, London, United Kingdom
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Hi! This is going to be long.
I have ordered from Rebel Plants multiple times now. First when I was looking to get Alocasia Black Velvet and was stunned to find out how close is a pick up spot to me (in London OMG), second for my Hoya Flamingo Dream (she has been a dream indeed, grows well pretty much like she would have rent to pay up). I also got a rescue box a month ago (all plants sans one still alive and thriving!!!!!).
And now I got my order today. I basically ordered another rescue box for pick up. Then I remembered I wanted to order Birkin Pink ordered it and accidentally pressed shipping to my home. I was too embarrassed to go back and chase company to correct my boo boo. But hey! This has a brilliant turn out. Izzy reached out to me on Sunday (yesterday) mentioning that she noticed the discrepancy and giving me an option to get it all delivered or for a pick up. I know companies (I am accident prone I admit) which really wouldn’t bother. She really went above and beyond for me - and I really didn’t expect it at all. (Whoever is in charge of that company please give her a bonus) Box itself besides Philonendron Birkin Pink (which had the hugest leaves I have seen on this plant) contained 4 other plants. El Choco, Hoya Compacta, Maranta and another Black Velvet. Two look like they had past with pests. One minuscule damage if you stare at it and squint. And Black Velvet clearly didn’t grow as quickly as to company standards (I know because I got my OG one). Super excited about my rescues. And very happy return guest here :) Also they do learn on feedback (I mentioned in my OG review that it would be lovely to know what plants I got and on this occasion Izzy emailed me with that information when she was doing a follow up. Brilliant)

Reply from Rebel Plants
I bought a cactus from Rebel Plants that arrived in a pot far too small for a plant of that size. The cactus hasn't been cared for properly as the tips of the stems are darker and shriveled looking compared to the rest of it and are also translucent. A part of the stem has also broke off and the soil was bone dry and powdery.
They refused to accept there was any issue with the plant and said "we belive the plant to be healthy when it was sent" despite the many pictures I sent them.
I requested a refund and was told there is nothing wrong with the plant but they would give me a 10% refund which isn't suitable as if I'm to try and save the plant I will need to buy a bigger pot and cactus soil which leaves me out of pocket. Not to mention the cactus is scarred in several places. A little scarring I could accept but not as much as there is on this plant.
They've said I can return the plant for a full refund but I'm responsible for the postage costs which I disagree with because why should I have to pay to return something sub par?
I'll be glad to have returned the cactus and get my money back so I can forget Rebel Plants exist.
It will be my first and last experience with Rebel Plants.
I've been reading the negative reviews for Rebel Plants and their responses to the negative reviews which sound very childish and petulant and almost "it's your fault, not mine" that alone means I'd never want to buy from them again. No doubt they'll reply to this review with some sort of defensive, stubborn response. Not a way to provide customer service at all.

Reply from Rebel Plants
I ordered a plant pot from Rebel Plants via etsy. I'd been looking for a plant pot with a saucer for ages. Tried loads of garden centres and couldn't find what I wanted. Should have gone to the internet sooner! My basil plant is thriving. Fast delivery and good communications from them too.

Reply from Rebel Plants
Thank you Rebel Plants for my beautiful houseplants. All arrived safely and securely packaged and in super condition. Good communication throughout and a very user friendly website. Many thanks.

Reply from Rebel Plants
I bought a Sansevieria Metallica and it is a beautiful, healthy plant. This is the first time I have used Rebel Plants and I will certainly be buying from them again.

Reply from Rebel Plants
Really fast reliable delivery and the bamboo were absolutely fantastic

Reply from Rebel Plants
Gorgeous pot, arrived as expected, would not hesitate to recommend.

Reply from Rebel Plants
Absolutely beautiful, quick delivery and well packaged.
Very happy with my purchase and cannot wait for the flowers.

Reply from Rebel Plants
Just received my order of Opuntia Rubescens Consolea, Road Kill Cactus, Plant was really well wrapped for delivery. Plant is excellent quality and fan value for money. Highly recommend this company. Will buy from them again.

Reply from Rebel Plants
The plant arrived quickly and in perfect condition, would use this company again

Reply from Rebel Plants
Really lovely plant pot and great customer service.

Reply from Rebel Plants
Lovely pot, the orange glaze is amazing, and solid packaging.
I had an issue with Royal Mail and after explaining, the seller was on the case and fixed the problem straight away, ie good customer service!

Reply from Rebel Plants
Present for my son in law, he was delighted with the quality and size of the plant. Delivered very quickly with regular updates on the delivery.
Highly recommend.

Reply from Rebel Plants
Philodendron gloriousum 12cm pot arrived on time, very good packaging, kept the plant safe & secure. Very happy with this plant. Would recommend & buy from Rebel plants again ☆☆☆☆☆

Reply from Rebel Plants
I brought 2 syngonium cuttings, they arrived healthy, pest free and in tact. Packing was excellent and delivery was fast. Brilliant seller!

Reply from Rebel Plants
Ordered a plant for delivery to a family member. Inserted the address and item was delivered to me instead. Charging me £12 for the experience and refusing to issue a full refund. The worst customer service ever. Never using again and unwilling to accept that the error was their website. Leaving me out of pocket for accepting an order that could never been delivered. Now I have no plant and I’m £12 lighter.
If they want to make it right they have my details for the refund.

Reply from Rebel Plants
I'm overall happy with the planter I got and with the delivery, the only issue is that the colours are a bit of, the plater pictured was green with orange border and the one I got has a very small amount of orange (not really visible across the room) and much more brown. Is still a very nice planter but I'm a bit disappointed.

Reply from Rebel Plants
Bought Monstera from Rebel with a good price, all happy with the purchase and delivery, thank you!

Reply from Rebel Plants
I had plants from them; they are always fresh and the delivery is quick. Recommend them to everyone.

Reply from Rebel Plants
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