ReAssure Reviews 

I received a note from ReAssure on 6th July to say that my last comment was acknowledged and that they would be in touch shortly. Needless to say, but I have heard nothing since. I registered a formal complaint to ReAssure on 2nd July and chased this up on 17th July, but I have still not heard from them.
I suspect that the complaints department have all been made redundant or gone on holiday, because they never do anything.
I now have another problem, because my regular monthly payment, due today, has not been paid. I am awaiting a resolution for this, as well.

OMG finally found the right person - Emily Dawson is the best - it has taken months to sort this out and she nailed it!

Nearly 4 minutes of recorded message until you can select your option, person |I spoke with gave me wrong information and I had to ring back. It is really waste of time for their customers.

Quick answer over the phone and weary helpful operator

What a lovely personable young man. So kind and thoughtful, he explained everything really well and gave me time to talk and understand the information I had requested. he was super speedy in finding my policy and just truly helpful. Promote him !

Charlotte was extremely helpful and very pleasant to speak with. I would also like to recognise Rollo Sheridan, who assisted me on a previous call. He was equally helpful and genuinely keen to help resolve my query. Both were a credit to your team.

Very helpful and resolved my query quickly and efficiently.

Follow ups on overdue surrender claims for our three (3) clients.

The consultant was able to give an up to date and resolve/confirmation that the claims should have been paid according to several calls/claim documents submission and did not see the reason why the payment team have not been able to pay out! However, with his confidence and reassurance & reference to your systems' records, he advised that he would escalate and reaffirmed that our mutual clients will receive their pay outs by end of next week (end of July).

Rollo Sheridan was so so helpful. He gets 5 stars. It's the company he works for that gets the 1 star. Shocking customer service. It takes them 10 working days to respond to each query. You can't ever speak to anyone who can actually help you, you can only speak to call handlers who make notes and then send them into the abyss. The call handlers themselves are unable to speak to the billing team directly (despite being in the same building). They can only send them a message, which then largely gets ignored. Even when things are escalated it still takes them 2/3 working days to answer, and when they do it's not with the information that I want, so the process starts again. It's just so frustrating, stressful and time consuming. Every year it takes me more than 3 months to get my policy increase sorted. If you're unlucky enough to have a legacy policy which is administered by ReAssure then you have my sympathy.

AVOID AVOID AVOID

TWO YEARS AND WE’RE NO FURTHER FORWARD IN GETTING TWO TRUST FUNDS RELEASED. SHAMBOLIC SERVICE. SCAMMERS

The assistant was very polite and helpful.
Unfortunately however, I cannot open the relevant data that I requested.
Can it please be sent in the post.
Kindest regards

I found Mr Sheridan very helpful and received communcation I had requested very quickly after our call.

Jaques was able to confirm the full nature of my policy. Very helpful! Thank you!

Very efficient and polite. told me everything I need to know she was very reassuring

Monica was very helpful. I’d completed an online application to withdraw funds yesterday but hadn’t received an automated confirmation of receipt. Monica was able to confirm I’d completed the correct form and it was being processed.

Vin was very helpful. He explained what I would expect as my policy came to an end and the options I had to choose from going forward.

The lady I spoke to (Georgia) was very friendly and explained everything to me that I needed to know.

Fast, efficient and provided all the information that I required. Great member of staff, good customer service 👍🏻

I was calling internationally from Australia to the UK and each time the call dropped out. I requested multiple times for someone to call me back, but they never did. When i finally got through i was put on hold for 30 minutes and then the call dropped again. No one has called me back and the frustration of trying to get funds from my pension has been excruciating. There is not enough detailed information given and it has taken me 6 months to get any funds. Everything takes weeks and weeks to get any response.