Real Foods Reviews 

4,830
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight the impressive variety of items, noting that many organic foods and specialty goods are completely difficult to find anywhere else. People also genuinely appreciate the consistently prompt delivery times, reliable couriers, and the careful way orders are packed to ensure excellent quality. However, some customers also noted that packaging was occasionally weak, which could lead to split bags or boxes falling apart during transit. A few other people also felt that receiving incorrect items or substituted products without any prior warning was particularly disappointing.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the great selection of items that... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting prompt shipping times... See more

Order

Clients share positive opinions on order, noting that the website is easy to use and finding items is... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with the fresh, excellent food and... See more

Service

Customers consistently note positive experiences with service, highlighting competitive prices and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first order went very smoothly, not the fastest but it was delivered from Scotland to South East England! Very well packaged, care was clearly taken. I also love that Real Foods is a long-running i... See more

Rated 5 out of 5 stars

I wanted a product I can no longer buy locally, but because I am on an "offshore island" (only 3 miles from the mainland and normal charges apply with Royal Mail and many couriers!) the delivery charg... See more

Company replied

Rated 5 out of 5 stars

My husband was given some pumpkin flatbreads at a pub lunch when we were on holiday in Devon. It took me a while to identify them (Olina’s) and I was delighted to find them stocked by Real Foods. They... See more

Company replied

Rated 5 out of 5 stars

ReaFoods has gradually shifted towards selling brands, away from "ingredients". But the ingredients are still there, in droves, and very high quality they are too. Deliveries work well with good comms... See more


Company details

  1. Fitness and Nutrition Service
  2. Online Food Ordering Service
  3. Pharmacy
  4. Supermarket

Information provided by various external sources

For 50 years Real Foods has been at the forefront of natural food retailing and is the largest Scottish retailer of vegetarian, Fairtrade, organic, gluten-free, vegan, wheat-free and special diet food.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(4,830)

83 reviews in the last 12 months

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Rated 5 out of 5 stars

Best service, best organic food, fast

Really happy with the excellent service from Real Foods. Fantastic quality of veg, fruit and all other produce received and the quick, hassle free delivery service.
The free delivery over £50 and the speed of delivery means I can use Real Foods for most of my weekly shop and am so grateful that it's possible to get such lovely fresh veg and fruit from Real Foods when I live so far away.
The flavour, freshness and quality of the veg and fruit is so much better than that which I bought elsewhere until now. So much so that it's added greatly to my pleasure in cooking and eating.

8 April 2025
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you very much for taking the time to leave such wonderful feedback, we are very pleased you are happy with our service.

Rated 1 out of 5 stars

Order taken but told items are out of stock.

I placed an order on the 3rd of April and received an email the next day to say your order has been processed, but we are awaiting the items. How can the order be processed when the items are out of stock?

Firstly, you shouldn't have let the order be placed if the item was out of stock; secondly, you should not be taking money for items that are out of stock; this is bang out of order. The email said they hold orders for seven days to await stock – you expect me to wait seven days? I don't think so!

I replied back immediately after receiving their email asking for the order to be cancelled and my card refunded. I have since ordered the organic cashew nuts elsewhere.

Two emails have been sent, and I am still awaiting a reply.

Having previously shopped with Real Foods, after this I most certainly will not shop with them again. It is off-putting placing an order for items that could possibly be out of stock. Buyer beware!

3 April 2025
Unprompted review
Real Foods logo

Reply from Real Foods

We are sorry we were unable to supply the goods you ordered. Generally we pack or own brand goods to order but unfortunately we have been hit with staff absences which has resulted in some delays in getting goods packed. Our customer service team does not work at the weekend and responded to your emails on Monday morning when they returned to work. Your order was then cancelled. No refund was necessary as no payments are taken until an order is ready to dispatch.

Rated 5 out of 5 stars

Given notifications about delivery

Given notifications about delivery. Replaced damaged item fairly quickly. Reasonable prices for items purchased.

24 March 2025
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for taking the time to leave this review, we really do appreciate this.

Rated 5 out of 5 stars

Will continue to order

We've made several orders for home and work and haven't had an issue. Everything as described and the order is packaged very well, which is refreshing to see these days. I see lots of people complaining about prices, and I have seen some prices go up considerably however when I've checked elsewhere they have done the same. For speciality items this is just the way it is. The candied almonds are spot on btw :) and around 50% cheaper than M&S.

27 March 2025
Unprompted review
Real Foods logo

Reply from Real Foods

We do appreciate you taking the time to leave this feedback for us. We are always happy to hearing from our long standing customers, thank you!

Rated 1 out of 5 stars

First time using this company

First time using this company. I made an order 6th march via website showing items in stock. On 13th March I was emailed and refunded saying item was not in stock. I would have expected to have been told a lot sooner if the season was over and stock not available so I could have gone somewhere else and not waiting for it.

13 March 2025
Unprompted review
Real Foods logo

Reply from Real Foods

We are sorry it took us so long to let you know that the items were not available – we waited until we had received a new fresh food delivery, but do see that this was inconvenient for you. Please accept our apologies.

Rated 5 out of 5 stars

I was able to buy what I wanted from…

I was able to buy what I wanted from Real Foods that hadn't been available elsewhere. Good service and will buy from them again.

11 March 2025
Unprompted review
Real Foods logo

Reply from Real Foods

We really appreciate you taking the time to leave this review for us, thank you.

Rated 5 out of 5 stars

Excellent All Round

Excellent products, excellent service as always. Been a customer for a number of years. Highly recommended

27 February 2025
Unprompted review
Rated 5 out of 5 stars

Real Service at RealFoods

Good range of quality produce at very competitive prices. Website orders are processed fast with updates provided. Well packaged and quick delivery. All in all an outstanding shop and service, would highly recommend

15 February 2025
Unprompted review
Rated 5 out of 5 stars

It is always a please to shop at…

It is always a please to shop at Realfoods online; it is fast and professional. Thanks

18 February 2025
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for the amazing feedback, it is greatly appreciated and we cant wait to have yourself back.

Rated 3 out of 5 stars

Disappointed with use by date

Disappointed with use by date, ordered a case of alpro growing up milk for my granddaughter during her visits here and all 8 cartons had a 3 week date which we will never use. The ones I bought in supermarkets have a use by date of Sept to Oct 2025 (around 6mths)

5 February 2025
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for taking the time to leave a review with us. If you contact us via our email, we will happily arrange a refund for any unused cartons that are out of date for yourself. We do ensure that we do our best to make sure all items are within the Best Before Date window as stated in our policy, however these have managed to slip through and for that we do apologise.

Rated 1 out of 5 stars

They don't have stock and no reply to…

They don't have stock and no reply to mail

26 January 2025
Unprompted review
Real Foods logo

Reply from Real Foods

We do apologise for the item not being in stock at the time of order. We did send update regarding this order on the 27th January, 29th January and the 3rd February, we do have occasions where our email go into customers spam folders, this may be the case here.

Rated 5 out of 5 stars

Great ethical minded business

Great ethical minded selection, quick delivery, so reliable. Please don't be tempted to start selling more products grown in China. It is becoming more and more difficult to find reliably ethically produced health food. You are currently the only store able to deliver nationwide bulk order French grown soya milk, so thank you so much for staying the line in this challenging trade climate.

24 January 2025
Unprompted review
Rated 5 out of 5 stars

The product arrived soon than expected

The product arrived soon than expected. The use-by date was next year. I wish there were some cooking instructions with my beans.

21 January 2025
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for taking the time to leave this review, we really appreciate it. Please see the link this has advice on how to cook these, https://www.realfoods.co.uk/article/the-real-foods-guide-to-pulses.

Rated 5 out of 5 stars

Excellent!

Easy to order. Good price. Prompt delivery, excellent packaging. Excellent product!

19 January 2025
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for taking the time to leave this review for us, we really appreciate this.

Rated 1 out of 5 stars

Mouldy oranges, delayed delivery

I ordered oranges on the 26th December, which the website said were in stock, with a 3-6 working day delivery. I finally received them on the 10th January. I called twice only to be waiting for over 45 minutes with no one responding. I sent an email and was told the delay was due to Christmas holidays. 4 of the oranges are mouldy and cannot be used. Very very frustrating not being able to contact anyone, when you have a problem.

10 January 2025
Unprompted review
Real Foods logo

Reply from Real Foods

We do apologise for this experience with us, this is not the standard of service we strive to provide. In regards to the oranges being mouldy, please email us the details and we will be happy to issue a refund on these for you. Unfortunately the ones showing in stock were sold through our physical shop before we could allocate these to your order and due to how the Scottish public holidays fell, we did not receive a new delivery of Seville oranges until our next delivery containing fresh fruit and vegetables on the 8th January.

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