Ordered a crc faring piece at the start of the year. Was told there would be production delays. The company did send me mail routinly updating me on further delays. After some months i canceled the... See more
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Took a little longer than expected but I was informed at each stage and then arrived much earlier than estimated midway through. Always had good service from RP, long may it continue.
Parts have always been correct and most are in stock (states on the website when not) - delivery can take a long time for none stock items which is happening with a lot of parts for bikes and cars fro... See more
After ordering brembo caliper, I thought I'd have a look at reviews of Reactive parts, and for the most part, good reviews, however there were some bad ones for various reasons which had me slightly w... See more
Company details
About Reactive Parts
Written by the company
As the UK's leading online retailer in the motorsport industry, Reactive Parts offer more than 60,000 products online to bring you the best in motorcycle performance parts. From rearsets to chain adjusters, tyre warmers to paddock stands - we have it all.
With top brands like Brembo, LighTech, CRC Fairings, K-Tech, Arrow Exhausts and Bonamici, you can be sure to get the best quality parts for your bike.
You can call or email us about our product ranges, including fitment and set-up advise, warranty support and returns. We race bikes here, so we have a wealth of technical know how to pass on!
We offer a fast Global delivery service meaning wherever you are in the World, we will take care of your needs.
Contact info
Unit 13 Anglo Business Park Asheridge Road Chesham Buckinghamshire HP5 2QA UK, HP3 9HD, Buckinghamshire, United Kingdom
- 0203 603 0125
- info@reactiveparts.com
- reactiveparts.com
2.9
Average
970 reviews
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Don't believe their 14 day delivery timeframe.
Ordered some CNC Racing bits, original email stated shipping within 2 days, then received an update and said shipping with 14 days. Emailed them on the 11th day for a quick update and received a facetious email stating its not 14 days yet, we still have 3 more days. On the 15th day rang them and spoke to the same gentleman from the email and he said to be honest you're looking at new year to get these parts. What a joke, why dangle a carrot of 14 days when you know its going to be weeks. Just asked for a refund. Will not be using them again.
27 November 2023
Unprompted review
Reply from Reactive Parts
Good Morning
Thank you for your feedback.
We do understand and share your frustration and can only apologise for any disappointment caused.
Unfortunately unexpected delays can occur, of which we have no control. We advise 2 days for items in stock at the point of order, unfortunately you order was not in stock at the time of order.
The initial lead time advised is the typical lead time for items on order with CNC. As you know, unexpected delays occurred and we did all we could you to keep you in formed.
Ongoing conflicts in Europe are continuing to impact the sourcing of raw materials and supply chains, which have slowed manufacturing for many of our brands in Europe, not only CNC.
Supply simply cannot keep up with demand at the moment, however we will continue to support our European brands and manufacturers as they offer products of immeasurable quality.
I can see that your order has been cancelled and refunded earlier this month.
All we can do is keep our customers informed of the latest information as we receive it. Again we are very sorry that we were unable to meet your expectations on this occasion.
Many Thanks
Jack from RP saved the day
I got the wrong part from Reactive Parts for my ZX10R I thought that it’s going to be an awful bother to send it back and get the right one. Luckily for me, guy on the other end of the line helped me a lot. Jack from RP was a great help and really efficient. Highly recommend!
14 December 2023
Unprompted review
Reply from Reactive Parts
Hi Neven
Thank you for leaving us your positive feedback. We are really pleased that you're happy with the service you received from us when you needed to return something to us. We strive to assist in every way we can when help is needed and we're really pleased the returns process was smooth for you. We hope to have you back again soon
From Jack and the Team at Reactive Parts
Great customer service from Leon,kept…
Great customer service from Leon,kept me up to date with my order from start to finish,would recommend Reactive to anyone looking for parts for their bike👍👍👍👍
13 December 2023
Unprompted review
Reply from Reactive Parts
Hi John
Thank you for leaving us your positive feedback. If the part is not available for immediate dispatch when you place your order (as indicated by our website) we will email you to let you know an expected lead time. We are really happy that you found our communication helpful and we're pleased that you would recommend us. Hope to have you back again when you need more parts!
From Leon and the Team at Reactive Parts
Great experience with them
Great experience with them, Leon always kept me updated and answered all my questions.
12 December 2023
Unprompted review
Reply from Reactive Parts
Hi Elvinas
Thank you for leaving us this positive feedback. We are really pleased to hear that you are impressed with the service we provided. It was a pleasure to assist you with your order and glad we could help with your questions. We hope you enjoy your new parts and it would be our pleasure to have you back again
From Leon and the Team at Reactive Parts
Good company to deal with
Had a few issues brought one by me during ordering. Leon worked with me to get me all sorted out. Great product (Bodywork for an R3 in my case) and great customer service!
5 December 2023
Unprompted review
Reply from Reactive Parts
Hi Pat
Thank you for leaving us this positive feedback. We are really pleased that we impressed you with our customer service and that we were able to get you all sorted with what you need :) it was a pleasure doing business with you and we hope you will consider us next time you need to place an order. We would love to have you back
From Leon and the Team at Reactive Parts
Great company to deal with .Found this company on the Internet…
Found this company on the Internet looking for a exhaust for my bmw s1000r dealt with one of there sales team called Leon his advice on what would be the best model to suit my needs was very helpful indeed the whole sales transaction was faultless from start to finish in fact makes me want to deal Leon in the near future for more kit would recommend dealing with reactive parts team .
12 December 2023
Unprompted review
Reply from Reactive Parts
Hi Malc
Thank you for leaving us your positive feedback. We are thrilled you are impressed with the service we provided when you were after some advice on a new exhaust. We are really pleased that you will be back for more and we look forward to having you back again soon :D it would be our pleasure to assist you again!
Thank you again
From Leon and the Team at Reactive Parts
After purchasing some track fairings…
After purchasing some track fairings for my cbr1000rr i had few fitting questions. I have emailed reactive parts and within a few hours i had a response. Excellent service from Leon for helping me out. I highly recommend reactive parts.
7 December 2023
Unprompted review
Reply from Reactive Parts
Hi Savvas
Thank you for leaving us your positive feedback. We are really pleased to have been able to help you with your fitment questions and you're happy with the advice we provided when you enquired with us. Thank you for your kind words and recommendation, it was a pleasure to help and we hope to have you back :)
From Leon and the Team at Reactive Parts
a very kind and quick response
The product I ordered was out of stock, but I helped you to purchase it as soon as possible and thank you so much for letting me know the progress by e-mail while waiting
11 December 2023
Unprompted review
Reply from Reactive Parts
Hi there
Thank you for leaving us your positive feedback. We are really pleased you are happy with the service you received and the assistance we provided when you placed your order. We hope you will consider us again when you need more parts. It would be a pleasure to have your custom again :)
Thank you again!
From the Team at Reactive Parts
Great service and parts
Great service and parts. Extremely quick response to my questions.
7 December 2023
Unprompted review
Reply from Reactive Parts
Hi Craig
Thank you for leaving us your positive feedback. We are really pleased that you're happy with the speed of service we provided and hope you will consider using us again when you need more parts
From the Team at Reactive Parts
Excellent customer service
Excellent customer service, especially from Leon , very helpful 👍
6 December 2023
Unprompted review
Reply from Reactive Parts
Hi Claire
Thank you for leaving us your positive feedback. We are really pleased that you're happy with the service you received when you enquired with us. It was a pleasure assisting you and hope you are back again when you need more parts
From Leon and the Team at Reactive Parts
Buying from REACTIVE PARTS
With an extensively wide range of aftermarket goodies available at Reactive Parts it's inevitable that you'll be buying from them. Reactive Parts is my first choice now for all kinds of motorsport stuff as their support staff is second to none. Leon and his team definitely score 10/10 for service. We [@tiny_racing] are 100% Team RP all the way. Thanks Leon.
6 December 2023
Unprompted review
Reply from Reactive Parts
Hi Dean
Thank you for leaving us this positive review. We are really happy to hear you're impressed with the range of parts we have available. We pride ourselves on offering only the very best parts on the market and we're pleased to hear we are your first choice for your upgrades. Thanks again for your kind words and we look forward to having you back :D
From Leon and the Team at Reactive Parts
Reply from Reactive Parts
Hi Liam
Thank you for leaving us your positive feedback. We are really pleased that you're happy with the service we provided and that we were able to get you sorted. It was a pleasure doing business with you and we hope to have you back again soon :)
From Leon and the Team at Reactive Parts
Fantastic Customer Service from Jack and the Team.
Fantastic Customer Service from Jack.
We had a chat over the phone in order to establish my needs and his recommendations etc.
I will promote Reactive Parts business whenever and wherever I can.
I will certainly be using them again.
6 November 2023
Unprompted review
Reply from Reactive Parts
Hi Alan
Thank you for leaving us your positive feedback. We are really pleased that you are happy with the service you received when you enquired with us. We are really happy to have been able to get you sorted and it is a pleasure to know you will be back again. We hope you enjoy your new parts and we look forward to doing business with you again :D
From Jack and the Team at Reactive Parts
Brilliant customer service from Leon
Brilliant customer service from Leon. I was concerned about receiving an item in time for a Christmas and Leon was great in responding quickly and looking for a suitable alternative that would arrive in time for Christmas. Thank you very much and I am sure a very happy husband when he opens his Christmas present!
5 December 2023
Unprompted review
Reply from Reactive Parts
Hi Madeline
Thank you for leaving us your positive review. We are really pleased that we were able to get you sorted with your parts before Christmas. We do everything we can to make sure that our customers are satisfied with their experience with us, so if there's anything we can do to speed up the delivery of your parts we will be in touch and we are really pleased you found this helpful
From Leon and the Team at Reactive Parts
Excellent customer service
Excellent customer service, would definitely order from here again.
I ordered a replacement clamp for my Ohlins steering damper, received a phone call from Jack 20 minutes later telling me that they are unable to order it in as it is now discontinued by CNC Racing.
I was offered alternative colours or an alternative but similar part (which I decide to take) and my order was updated within the hour
3 November 2023
Unprompted review
Reply from Reactive Parts
Hi Adam
Thank you for leaving us your positive feedback. We are really pleased that we were able to get you sorted quickly when you placed your order with us. We are sorry that your part was discontinued but glad that you're happy with the speed at which we responded to this issue. We are glad that the alternative we offered you was suitable and that you're satisfied with the selection. It was a pleasure assisting you and we look forward to having you back again
From Jack and the Team at Reactive Parts
Many thanks to Leon for his quick and…
Many thanks to Leon for his quick and precise response as well as his kindness.
Rémi.
4 December 2023
Unprompted review
Reply from Reactive Parts
Hi there
Thank you for leaving us your positive feedback. We are really glad to hear that you are happy with the service we provided when you enquired with us. It was a pleasure to assist you in getting your query sorted and we hope you will consider us again in the future when you need more parts
Thank you again :D
From Leon and the Team at Reactive Parts
Great customer service , Quality & Price
Thank you for great customer service , quality parts and fast shipping at a fair price.
5 December 2023
Unprompted review
Reply from Reactive Parts
Hi Andrew
Thank you for leaving us your positive feedback. We are really pleased that we've impressed you with our service and the quality of parts we offer. We pride ourselves on supplying only the best parts on the market and we are glad you are happy with the quality and price of our parts. It was a pleasure doing business with you and we hope to have you back again
From the Team at Reactive Parts
Leon at Reactive Parts killed it as always!
Great service and good communication!
Super quick order updates and just overall 10/10.
Thanks to Leon and Reactive Parts!
1 December 2023
Unprompted review
Reply from Reactive Parts
Hi Cato
Thank you for leaving us your positive feedback. We are really pleased that you're happy with the service and comms our team had with you when you purchased from us. When products ordered are not available on the shelf for immediate dispatch we make it our priority to ensure you are kept up to date as your order progresses. It's great to know that you're happy with the level of service we provided and hope you'll be back again :)
From Leon and the Team at Reactive Parts
Great customer service
I have used these guys a number of times and have always had top notch service. Leon has been dealing with supplier delay issues for me and has always kept me fully informed and up to date with the current situation. Him and the rest of the team are great and I’d highly recommend these guys.
1 December 2023
Unprompted review
Reply from Reactive Parts
Hi Rick
Thank you for leaving us this positive review. It is always a pleasure to assist you and we're glad that you found the communication we had with you useful when updating you on the whereabouts of your order. We are thrilled to have your recommendation and we appreciate your kind words about our service
Thank you again and we look forward to having you back again soon
From Leon and the Team at Reactive Parts
Was dealing with Leon my rear sets…
Was dealing with Leon my rear sets where coming straight from the manufacture and was kept updated really good service will be using again.
1 December 2023
Unprompted review
Reply from Reactive Parts
Hi Tyson
Thank you for leaving us your positive feedback. We are really pleased to hear that you're happy with the service we provided. As our customer you are our number one priority and it's really good to hear you're satisfied with the experience you had when you purchased from us. It was a pleasure to assist you and we hope to have you back again soon
From Leon and the Team at Reactive Parts
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