Kilkenny Silver Reviews 

185
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing them as beautiful and stunning, and appreciating the attention to detail in the items themselves. Many people highlight the fast and prompt delivery service, with items arriving quickly and often unexpectedly early. Reviewers are also very impressed with the beautiful and secure packaging, noting the lovely gift boxes and bags that make the products ideal for presents. However, some customers also noted issues with their orders, including receiving the wrong item or a product that was smaller than advertised. A few other people also felt that tracking information was sometimes unavailable or incorrect, and in some cases, items were never received.

What people talk about most

Product

Reviewers express delight with the product, frequently praising the beautiful jewelry, its quality, and the... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast and speedy delivery... See more

Quality

Consumers find quality to be positive, with many reviewers describing items like bracelets, bangles, and... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers found the online ordering... See more

Service

Users describe positive interactions with service, consistently highlighting its great quality and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A present for someone of Irish heritage in the uk, had it sent directly to her but I asked for a gift note saying who it was from but it didn’t so she ended up messaging people to find out who sent it... See more

Company replied

Rated 5 out of 5 stars

I thought initially that the postage was a little high. But it was so worth it! The express delivery meant that I received the gift I had ordered 2 days later & unexpectedly, on a Saturday! It was als... See more

Company replied

Rated 5 out of 5 stars

Great product, great price. Will definitely buy again and i would fully recommend. Arrived on time, beautifully package, great attention to detail. Thank you.

Company replied


Company details

  1. Jewellery Manufacturer

Written by the company

We are a family owned jewellery company based in the south east of Ireland in Co. Kilkenny. We stock traditional Irish Celtic sterling silver jewellery and also specialise in contemporary classic sterling silver jewellery. We have sell wholesale and retail and stock outlets in every county in Ireland. Check out our website for more information.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

185 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 23% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(185)

92 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love the earings

I love the earings. It was a gift to myself but the packaging was perfect for a gift, so pretty & professional.
Thank you. I will definitely be shopping again 👍

12 June 2026
Rated 5 out of 5 stars

Excellent customer service and beautiful jewelry!

I ordered the Intricate Celtic Trinity Pendant with Large Emerald Cubic Zirconia in Yellow Gold (€54 plus €12 shipping, Order #14694) back on April 1st. While the necklace took a bit of time to arrive and wasn't quite the right fit for my girlfriend, the customer service that followed was absolutely exceptional.

Clare stepped in and handled the exchange process quickly and flawlessly. Thanks to her outstanding professionalism, the exchange was completely hassle-free, and we are both incredibly happy with the final piece. I highly recommend Kilkenny Silver, especially for their brilliant customer care. Thank you, Clare!

24 April 2026
Unprompted review
Rated 1 out of 5 stars

Never received my order and no contact from Kilkenny Silver

I ordered a bracelet from Kilkenny Silver on the 23rd February 2026 and still haven't received it almost 4 weeks later. I have emailed and messaged them a number of times to find out if they can investigate what has happened and have never had a reply. I won't be using them again.

16 March 2026
Unprompted review
Rated 1 out of 5 stars

Order has not arrived

Ordered a pair of earrings for Christmas it is now the 5th of January and still no earrings and no response from the company to enquiry and no refund be careful ordering from this company

11 December 2025
Kilkenny Silver logo

Reply from Kilkenny Silver

Hi Margaret,
I hope you are well. We have not received any correspondence from you redarding this issue. We sent your order on the 11th December but the tracking only updates until it left Ireland. I have sent you the tracking history via email.

Rated 5 out of 5 stars

Celtic Brooch

Quick and easy from ordering to delivery and it was beautifully packaged and presented and I absolutely love it !! And I will be buying the Connemara Marble one next !

22 December 2025
Rated 5 out of 5 stars

Fabulous jewellery

Ordered 3 bracelets and they arrived 3 days later and very well packaged
Great service
I will definitely purchase from this company again

20 December 2025

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