A present for someone of Irish heritage in the uk, had it sent directly to her but I asked for a gift note saying who it was from but it didn’t so she ended up messaging people to find out who sent it... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
We are a family owned jewellery company based in the south east of Ireland in Co. Kilkenny. We stock traditional Irish Celtic sterling silver jewellery and also specialise in contemporary classic sterling silver jewellery. We have sell wholesale and retail and stock outlets in every county in Ireland. Check out our website for more information.
Astra Trading Jewellery Ltd, Cappagh, R95PP80, Inistioge, Ireland
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 23% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful necklace and good customner service. Very pleased
I love the earings. It was a gift to myself but the packaging was perfect for a gift, so pretty & professional.
Thank you. I will definitely be shopping again 👍
Beautiful Jewelry, easy online ordering and fast delivery to the UK, plus a very welcome surprise gift!
Thankyou
Ordered silver harp stud earrings on March 1st 2026. As of today still haven’t received. Sent multiple emails, no response. Buyer beware, DO NOT order online from here, scam.
I ordered the Intricate Celtic Trinity Pendant with Large Emerald Cubic Zirconia in Yellow Gold (€54 plus €12 shipping, Order #14694) back on April 1st. While the necklace took a bit of time to arrive and wasn't quite the right fit for my girlfriend, the customer service that followed was absolutely exceptional.
Clare stepped in and handled the exchange process quickly and flawlessly. Thanks to her outstanding professionalism, the exchange was completely hassle-free, and we are both incredibly happy with the final piece. I highly recommend Kilkenny Silver, especially for their brilliant customer care. Thank you, Clare!
I ordered a bracelet from Kilkenny Silver on the 23rd February 2026 and still haven't received it almost 4 weeks later. I have emailed and messaged them a number of times to find out if they can investigate what has happened and have never had a reply. I won't be using them again.
Absoutely delighted with product packaging and prompt delivery
My daughter has recently got her ears pierced, and was delighted to pick and receive her new earrings. Great choice and speedy delivery.
My chain broke and I emailed to report it and I haven't heard a word back.very poor customer service and I.m not a bit happy 😢
Nice product and well packaged and reasonably priced
Hi I received an order before Christmas and when I opened it for Christmas presents there was an pair of earrings missing. I sent an email that day no response and have sent 2 follow up emails and still no response. Very disappointed ☹️
Treated myself in the sales and the 2 bracelets are absolutely gorgeous and had really fast delivery
Ordered a pair of earrings for Christmas it is now the 5th of January and still no earrings and no response from the company to enquiry and no refund be careful ordering from this company

Reply from Kilkenny Silver
I received the wrong bracelet. It was for a Christmas present so I am very disappointed
Quick and easy from ordering to delivery and it was beautifully packaged and presented and I absolutely love it !! And I will be buying the Connemara Marble one next !
The earrings are beautiful and were great Christmas presents. Thank you for the cute bonus travel umbrella. Very unexpected nice surprise !
I haven’t received the product yet do I can’t review it!
Received the gift within days of order which was brilliant. The quality of the bangle is fabulous
Ordered 3 bracelets and they arrived 3 days later and very well packaged
Great service
I will definitely purchase from this company again
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.