RCI website is easy to navigate. Text message always sent when a deposit is made, confirming receipt. You allow emails to be sent, which no other banks I know of, allow. So communiction is easy. Servi... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Open a 1 yr Bank Bond which was simple enough. Postal authenticated receipt received and updated, no issues there. Email and texts received when deposits, via bank transfer, have been placed. Competit... See more
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Never had any issues with them. Their security checks are good and the website is easy to navigate. When my Bonds have nearly reached maturity they've offered very good rates to stick with them, unlik... See more
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They actually have human beings who answer their phones and help out customers like me who hate the digital world and its complications. I needed help in renewing an investment with RCI and I phone... See more
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Company details
Written by the company
RCI Bank is a digital bank that offers simple and straightforward savings accounts, providing our customers with an award-winning service online and via our app. Save in seconds with the RCI Bank app. Download it on the App store or Google Play store or visit our website by clicking the link above.
Contact info
Watford, United Kingdom
- 0345 6056 050
- hello@rcibank.co.uk
- rcibank.co.uk
4.5
Excellent
887 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 48 hours
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I opened a 2 year fixed term Cash ISA…
I opened a 2 year fixed term Cash ISA on the strength of my wife's positive opinion of her experience with RCI. Everything was straightforward and explained really well. Texts and emails were timely reporting the application progress. I have to agree it has been an excellent move. NSI could learn a thing or two about customer service.
13 April 2026
Unprompted review
Reply from RCI Bank
Hi, thank you for taking the time to share your experience. We’re pleased to hear that opening your 2 Year Fixed Term Cash ISA was straightforward and well explained, and that our updates kept you informed throughout the application process. It’s great to know our communication and service met your expectations, and we really appreciate you choosing to save with RCI Bank.
Offers good competitive rates of…
Offers good competitive rates of interest and good range of accounts
One complaint was I was not offered an ISA account when reinvesting on maturity of an account. This created a slight problem in that I had to open an easy assess account for the maturity investment cash and then remember to transfer cash into an ISA
20 April 2026
Unprompted review
Reply from RCI Bank
Hi Joan, thank you for sharing your feedback. We’re pleased to hear you’ve found our interest rates competitive and our range of accounts suitable. Cash ISAs aren’t currently available as a maturity option, as this helps ensure ISA subscriptions are processed correctly.
Great Bank
Attractive website visually and easy to navigate from a customer perspective.
Good product selection available.
24 April 2026
Unprompted review
Reply from RCI Bank
Hi, thank you for your feedback. We’re pleased to hear you found our website visually appealing and easy to navigate, and that our product range met your needs. We really appreciate you choosing to save with RCI Bank.
RCI Bank has savings and investments to…
RCI Bank has savings and investments to suit most savers. User friendly website so easy to monitor performance and re-investment options. RCI send prompt when accounts due to mature.
24 April 2026
Unprompted review
Reply from RCI Bank
Hi Mrs Hurst, thank you for your feedback. We’re pleased to hear you find our range of savings options suitable and our website easy to use for monitoring and reinvesting. It’s also great to know you find our maturity reminders helpful. We really appreciate you choosing to save with RCI Bank.
A nightmare customer
I have banked with RCI for around 12 years now. I decided to open another account with them. Not being the best super brain on the planet I phoned them and they were happy to help me open this new account. The people I had to help me were exceptional. Both being helpful, patient and easy to understand. I am not saying that it took 2 minutes because it didn't. Not the fault of the bank but mine. It takes me a long time to get to grips with things. They were marvelous. Finally it took around 20 minutes to complete all due to me. I am now the owner of a new bank account which is working perfectly. My money is safe and secure in an account I easily understand and can use.Great helpful staff. What more could I ask for.
24 April 2026
Unprompted review
Reply from RCI Bank
Hi Margaret, thank you for your wonderful feedback and for banking with us for so many years. We’re delighted to hear our team was patient, helpful and able to support you through opening your new account. It’s great to know everything is now up and running smoothly. We really appreciate your kind words and continued trust in RCI Bank.
Good rates easy to apply and transfer…
Good rates easy to apply and transfer money good app
30 April 2026
Unprompted review
Reply from RCI Bank
Hi Lee, thank you for your feedback. We’re pleased to hear you found our rates competitive, the application and transfers easy, and our app simple to use. We really appreciate you choosing to save with us
Use the app to check my savings and set…
Use the app to check my savings and set up new ones. The app is straightforward- easily add or withdraw funds, set up new account and check income growth.
1 May 2026
Unprompted review
Reply from RCI Bank
Hi Barry, thank you for your feedback. We’re pleased to hear you find our app straightforward to use, from checking your savings to setting up new accounts and managing deposits or withdrawals. It’s great to know the app is helping you keep track of your savings growth.
Very to set up account
Very to set up account, and responsible with asking for evidence of where the funds came from. Helpful on the phone and easy to set up an account.
16 April 2026
Unprompted review
Reply from RCI Bank
Hi Stephen, thank you for your feedback. We’re pleased to hear you found the account setup easy and that our team was helpful on the phone. We also appreciate your understanding around our checks, which are there to help keep your account safe. Thank you for choosing to save with us.
Excellant rapid service/responses and…
Excellant rapid service/responses and great interest rates.
1 May 2026
Unprompted review
Reply from RCI Bank
Hi, thank you for your feedback. We’re pleased to hear you found our service quick and responsive, and that our interest rates met your expectations.
Customer service is brilliant as my…
Customer service is brilliant as my inquiry was resolved on the spot.
1 May 2026
Unprompted review
Reply from RCI Bank
Hi Antonio, thank you for your kind feedback. We’re delighted to hear our customer service team was able to resolve your enquiry straight away. We really appreciate you taking the time to share your experience.
Simple process
Easy to open and understand everything about my new account.
23 April 2026
Unprompted review
Reply from RCI Bank
Hi Linda, thank you for your feedback. We’re pleased to hear you found your new account easy to open and everything clear and easy to understand. We really appreciate you choosing to save with us.
Easy to set up a Savings Account with RCI Bank.
I am very happy with my new savings with RCI Bank. I had no trouble registering with them and look forward with dealing with them for the next 2 years.
21 April 2026
Unprompted review
Reply from RCI Bank
Hi Jeannine, Thank you for your kind feedback. We’re pleased to hear opening your account was straightforward and that you’re happy with your new savings account. We really appreciate you choosing RCI Bank and look forward to supporting you over the years ahead.
Easy to understand and well laid out…
Easy to understand and well laid out website. Smooth and quick account opening process with fast email communications.
Very competitive account rates across multiple product. Telephone customer services rep was quick, helpful and knowledgeable.
Overall a great experience. Thanks
1 May 2026
Unprompted review
Reply from RCI Bank
Hi, thank you for taking the time to share your experience. We’re pleased to hear you found our website clear and easy to use, your account opening smooth, and our communications prompt. It’s great to know our rates, products and customer service met your expectations. We really appreciate your feedback and thank you for saving with us.
Communication great
Communication great, good support and options. Rates and interest paid on time. Cannot fault the bank at this time.
24 April 2026
Unprompted review
Reply from RCI Bank
Hi Steven, thank you for your feedback. We’re pleased to hear you’ve found our communication and support helpful, and that your interest has been paid on time. Thank you for saving with us.
I have been with RCI Bank for many…
I have been with RCI Bank for many years and have had no problems whatsoever. If I have had a query it has been dealt with quickly and efficiently.
2 April 2026
Unprompted review
Reply from RCI Bank
Hi Julie, thank you for your continued loyalty and positive feedback. We’re delighted to hear you’ve had such a consistently smooth experience and that any queries have been resolved quickly and efficiently.
My second year now with RCI
My second year now with RCI. Very good communication, professional and informative. Confirmation immediately received on credits and drawdown. Nothing but praise really.
2 April 2026
Unprompted review
Reply from RCI Bank
Hi Beverley, thank you for your continued support and kind feedback. We’re delighted to hear you’ve had such a positive experience with our communication and prompt confirmations.
So refreshing to be able to speak to a…
So refreshing to be able to speak to a human being and having your call answered so quickly.
1 May 2026
Unprompted review
Reply from RCI Bank
Hi Peter, thank you so much for your kind feedback. We’re really pleased to hear that you found it refreshing to speak directly to one of our team and that your call was answered so quickly.
Just opened a cash ISA by transferring…
Just opened a cash ISA by transferring cash from one of my RCI Bank accounts. Could not have been a sinpler process!
2 April 2026
Unprompted review
Reply from RCI Bank
Hi Robert, thank you for taking the time to share your experience. We’re really pleased to hear that transferring cash from your RCI Bank account to your Cash ISA was so straightforward. We appreciate you choosing to save with us.
Excellent Savings Company
28 April 2026
Unprompted review
Reply from RCI Bank
Hi Baz, thank you for taking the time to share your feedback. We’re really glad to hear you’ve had a positive experience with us.
Helpful Staff
After having difficulty giving you my maturity options for a fixed rate bond and my account being locked l phoned RCI bank and was connected to Sara at Customer Services who helped to let me log back in again
23 April 2026
Unprompted review
Reply from RCI Bank
Hi Mr Bowie, Thank you for taking the time to share your experience. We’re pleased that Sara from our Customer Services team was able to help you regain access to your account. We’ll be sure to pass on your thanks to her. If you need any further support, our team is always happy to help
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