RCI BankReviews 

Had a query regarding reinvesting a maturing account. Telephoned and the agent (Ian) anticipated my query and resolved it instantaneously. Had a nice chat with him, easy to talk to , and it made a very pleasant change from some of the helplines I have encountered

I've been with RCI for years & they are very consistent in their presentation of information, admin systems, helpfulness of staff. Excellent levels of efficiency too.

Had some questions on a new account with RCI
The phone was answered quickly and spoke to David who explained what I needed to do in easy terms for me, and now feel confident to carry out the process to complete the tasks I wish

Able to open a fixed 2year account very easily with very competitive rates. I have used RCI now for few years and never had any issues. I would recommend anyone who wants to save at better rates than most uk Banks.

Great customer service..rates...and easy/quick process

We’ve had an account with RCI for a number of years, always found them very helpful with any queries and competitive savings rates.

Easy to manage accounts online....have several accounts as there is normally a good choice offering range of options with very competitive interest rates

No gimmicks. Just a very helpful bank. No long waits to speak to anyone and a very easy to follow App and Website Great saving rates. Highly Recommended

The website is easy to use and rci always cobfirm when a paynent has been made into an account. I have always recieved withdrawals promptly to my nominated account

However I have found it frustating that I cannot move money from an easy access account to a fixed rate account, during the funding period, online without having to withdraw the funds, wait for clearance and then retransfer the funds.

Opening 2x Cash Bonds, December '25; very easy, straight forward software, and a good fixed rate. Worked on-line : very quick response with e-mails and between RCi and my Bank.

I needed to open a new account and transfer money into it from the one which was due to expire. This was done without any hassle. No problem at all.

I have had substantial deposits with them in the past One time, I needed to take some funds from my account (high five or low six figures, I don’t remember) but I put it back within days. This triggered one of their intrusive source of funds questionnaires which I had filled out numerous times this year already with the same evidence. They locked my out of my account and eventually closed my account although I had been a customer for over eight years.

If you have over a few hundred or thousand pounds, they consider you to be a high risk customer and they will send you the same questions over an over and eventually closed your account.

Good rates and all but as a bank they would be better off eliminating risk by ceasing to exist.

We have had accounts at RCI for many years now.
The App is so easy to use and we have four different accounts . Easy to transfer between accounts. I have spoken to David today asI could not remember how to stop a recurring payment. I think it is only the second time I have rang. The first time was to set the recurring payment up four years ago.Excellent service

I didn't believe that it was going to be that easy to move my money to a new bond, thank you.

I called RCI Bank customer service and spoke to a very polite gentleman called David. He answered my questions clearly and to the point, and made everything easy to understand.

I’m very pleased with the service and will definitely continue using RCI.
100% recommended – thank you, David!

Prompt phone response. Queries answered clearly and patiently with care and knowledge

I particularly liked the acknowledement by text of receipt of funds each time I made a transfer.

so far it has been so easy to invest, all transactions have gone smoothly

Wonderful company. Have excellent accounts and it is so easy to set them up.

I have several fixed rate bonds with RCI and have found them competitive and efficient. They keep you informed of progress and acknowledge receipt of funds promptly. The increase in protection from £85000 to £120000 has encouraged me to add to my holdings with them.i like being able to receive interest into my current account monthly.