RAW2KReviews 

1,718
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 272 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being very helpful, friendly, and professional, making the collection process smooth and pleasant. Many people appreciate the honesty in describing vehicle issues, with descriptions often being reliable and accurate. The service is often described as amazing, with some finding the overall process easy and efficient. However, some customers also noted issues with vehicle descriptions, citing instances where damage was not fully disclosed or photos lacked detail. A few other people also felt that the quality of some vehicles was compromised by forklift damage or incorrect mileage readings. Additionally, some reviewers were not happy with unexpected charges for collection or membership fees, and a few reported issues with missing items or incorrect vehicle information.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product descriptions, with many customers reporting that vehicles... See more

Staff

People report positive experiences with staff, frequently highlighting their helpfulness, politeness, and... See more

Service

Customers had ambiguous experiences with service, with some reviewers praising the staff as friendly,... See more

Price

Reviewers mention ambiguous feedback about price, with some finding prices affordable and fees reasonable,... See more

Quality

Users describe negative interactions with quality, with many reviewers reporting that vehicles often arrive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had a vehicle collection at Northampton site and recieved outstanding customer service from site manager (Andy). Please accept my apologies if I got the name wrong. The point is, the site manager made... See more

Company replied

Rated 4 out of 5 stars

I’ve bought a good few vehicles and bikes from Shildon branch and to be honest I’ve made more money flipping cars bought there rather than at BCA . My only few gripes is the use of the forklift and a... See more

Company replied

Rated 4 out of 5 stars

RAW2K is exactly what you should expect from an honest auction. No tricks by the experienced traders to force you to buy a hidden disaster. You should only pay attention to the information and avoid o... See more

Company replied

Rated 4 out of 5 stars

Car not bad for the money, but photos on raw2k lack definition, so it's hard to tell really what condition the car is actually in.

Company replied


Company details

  1. Auto Auction
  2. Online Auction Service
  3. Salvage Dealer

Written by the company

RAW2K is the UK's premier online car auction website for the trade and public. We have 1000's of used, salvage and seized vehicles for sale in our daily and weekly online auctions. Browse through our online stock of vehicles including cars, vans, motorcycles and scooters for sale. All you need to do is register or login to start bidding on one of our vehicle auctions today!


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(1,718)

261 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Rawk2 left a air tag on the keys which…

Rawk2 left a air tag on the keys which considering the vehicle had been seized by the police 👮‍♀️ could have led to a confrontation with the previous owner, messaged Raw2k and didn’t get a response I can’t say I was surprised

27 November 2025
RAW2K logo

Reply from RAW2K

Thank you for your review. We have looked through our emails and cannot see anything relating to the reference number. Of course we aim to ensure things like this do not happen. Thank you for bringing it to our attention. We always aim to improve as we grow, so feedback is important.

Rated 5 out of 5 stars

Good experience

Well organised website. Good response to customer questions when asked.
Simple bidding process.
Helpful team when loading vehicle

25 November 2025
RAW2K logo

Reply from RAW2K

Thank you for your review and feedback! We always want that for our customers and always aim to improve no matter. Thank you again.

Rated 5 out of 5 stars

Very easy to navigate the site

Very easy to navigate the site. Once I won an auction it was a very straightforward process to pay and arrange collection. I will definitely use again.

24 November 2025
RAW2K logo

Reply from RAW2K

Thank you for your feedback! We always aim to improve our services so your feedback is welcome. You know where we are if you need us.

Rated 1 out of 5 stars

Took far too long to register

Took far too long to register - missed out on the vehicle I wanted. Useless.

18 November 2025
Unprompted review
RAW2K logo

Reply from RAW2K

Thank you for your review and feedback! We at Raw2k take this feedback seriously and always try our best to develop processes to ensure issues as explained do not happen again. If you would like to discuss anything further please email Admin@Raw2k.com

Rated 1 out of 5 stars

Bought motorcycle of it

Bought motorcycle of it, apply for v5 and got the letter saying its marked as stolen , email Raw2k got an answer saying its not stolen , try to advertise in auto trader got answer its stolen and i am not allowed to advertise it , done hpi check on it it come back stolen to , email Raw2k couple of times and have no response to it , so stuck with stolen bike and can’t do nothing with it .

3 November 2025
RAW2K logo

Reply from RAW2K

Thank you for your review and feedback! We use this to improve our services. We have are looking into this matter and have seen that emails have been exchanged. Raw2K will contact you shortly to provide an update.

Rated 5 out of 5 stars

Bid buy collect with ease

So easy to bid and collect
Excellent set up

30 October 2025
RAW2K logo

Reply from RAW2K

Thank you very much for your feedback. We are glad you had a great experience with RAW2K and you know where we are if you need us!

Rated 5 out of 5 stars

Smooth and quick

Smooth and quick, good can

2 October 2025
RAW2K logo

Reply from RAW2K

Thank you for your review! We are happy that you had a good service. We continuously take our Feedback and use it to improve. Thank you again!

Rated 2 out of 5 stars

I am not happy about my account being…

I am not happy about my account being suspended that's happened because of website was down when you bid it took long time that's how bidded on the rong car i didn't want to bid okay my mistake i think should check your website thanks

2 October 2025
RAW2K logo

Reply from RAW2K

We are sorry that you have not had a good experience, if you would like to contact us on Grievance@raw2k.com and we can investigate this matter. We take our feedback seriously and look forward to hearing from you.

Rated 1 out of 5 stars

Selling damaged cars and not declaring…

Selling damaged cars and not declaring the true damage… multiple occasions

24 September 2025
RAW2K logo

Reply from RAW2K

We are sorry that you have not had a good experience, if you would like to contact us on our Grievance@raw2k.com email and we can investigate this matter. We take our feedback seriously and look forward to hearing from you.

Rated 5 out of 5 stars

Good Experience.

29 September 2025
RAW2K logo

Reply from RAW2K

Thank you for your review! We are happy that you had a good service. We continuously take our Feedback and use it to improve. Thank you again!

Rated 1 out of 5 stars

I just bid wrong location by mistake I…

I just bid wrong location by mistake I already emailed but they asking me to pay fees £150

30 September 2025
Unprompted review
RAW2K logo

Reply from RAW2K

We are sorry that you have not had a good experience, if you would like to contact us on our Grievance@raw2k.com email and we can investigate this matter. We take our feedback seriously and look forward to hearing from you.

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