RAW2KReviews 

1,718
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 272 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being very helpful, friendly, and professional, making the collection process smooth and pleasant. Many people appreciate the honesty in describing vehicle issues, with descriptions often being reliable and accurate. The service is often described as amazing, with some finding the overall process easy and efficient. However, some customers also noted issues with vehicle descriptions, citing instances where damage was not fully disclosed or photos lacked detail. A few other people also felt that the quality of some vehicles was compromised by forklift damage or incorrect mileage readings. Additionally, some reviewers were not happy with unexpected charges for collection or membership fees, and a few reported issues with missing items or incorrect vehicle information.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product descriptions, with many customers reporting that vehicles... See more

Staff

People report positive experiences with staff, frequently highlighting their helpfulness, politeness, and... See more

Service

Customers had ambiguous experiences with service, with some reviewers praising the staff as friendly,... See more

Price

Reviewers mention ambiguous feedback about price, with some finding prices affordable and fees reasonable,... See more

Quality

Users describe negative interactions with quality, with many reviewers reporting that vehicles often arrive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had a vehicle collection at Northampton site and recieved outstanding customer service from site manager (Andy). Please accept my apologies if I got the name wrong. The point is, the site manager made... See more

Company replied

Rated 4 out of 5 stars

I’ve bought a good few vehicles and bikes from Shildon branch and to be honest I’ve made more money flipping cars bought there rather than at BCA . My only few gripes is the use of the forklift and a... See more

Company replied

Rated 4 out of 5 stars

RAW2K is exactly what you should expect from an honest auction. No tricks by the experienced traders to force you to buy a hidden disaster. You should only pay attention to the information and avoid o... See more

Company replied

Rated 4 out of 5 stars

Car not bad for the money, but photos on raw2k lack definition, so it's hard to tell really what condition the car is actually in.

Company replied


Company details

  1. Auto Auction
  2. Online Auction Service
  3. Salvage Dealer

Written by the company

RAW2K is the UK's premier online car auction website for the trade and public. We have 1000's of used, salvage and seized vehicles for sale in our daily and weekly online auctions. Browse through our online stock of vehicles including cars, vans, motorcycles and scooters for sale. All you need to do is register or login to start bidding on one of our vehicle auctions today!


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(1,718)

261 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I used a number of sites for bike…

I used a number of sites for bike collections but I used Preston on regular basis. Ritchie has always been more than helpful and willing to go above and beyond to help myself as a customer. From one of the OGs - J

7 November 2024
Unprompted review
Rated 5 out of 5 stars

Richie and his hard work

Back to the Preston site recently simply cannot fault Richie and his hard work highly recommend always goes above and beyond

28 August 2025
Unprompted review
RAW2K logo

Reply from RAW2K

Thank you for your review, we look forward to seeing you again soon!

Rated 5 out of 5 stars

Great auction place to buy decent used…

Great auction place to buy decent used cars. Their communication is excellent emails to admin are answered promptly and efficiently and are always happy to assist if any issue regarding payment, collection and account. Will definitely recommend this site and definitely better than other auction places I’ve used in past.

1 August 2025
RAW2K logo

Reply from RAW2K

Thank you for your review, we look forward to seeing you again soon!

Rated 4 out of 5 stars

Review

It’s great it just seems like the employees are bidding people up so that you pay more and it wasn’t like that in the beginning also the website glitches and you are winning a item when the time finishes and then you’ve lost the item

31 July 2025
RAW2K logo

Reply from RAW2K

Thank you for your review, we take our feedback seriously to continually improve our service!

Rated 5 out of 5 stars

Yes all good

Yes all good, helpful very smoth

4 August 2025
RAW2K logo

Reply from RAW2K

Thank you for your review, we look forward to seeing you again soon!

Rated 1 out of 5 stars

BEWARE

BEWARE , sold me a car as runs and drives , they loaded onto my truck without offering me test , got home no clutch , car shows same mileage as in the photo no way it ever drove , as usual no phone number just email takes days to reply ,told me nothing they can do as its my responsibility to check before leaving the site , SO in effect they miss describe stuff and make it your reasonability to check they are not lying , PLEASE if you deal with this company check what you are buying before leaving the site

30 July 2025
RAW2K logo

Reply from RAW2K

Thank you for your review, we take our feedback seriously to continually improve our service!

Rated 1 out of 5 stars

Closed my account for negative review

Proceeded to email me that they’re closing my account as I put a negative review for them, the car they sold me was scrap had a cracked sump blown engine no keys which is ok as unseen but they didn’t tell me that it was leaking oil everywhere if that was mentioned no one would bid on it and it wouldn’t go for such a high price now I’m having to scrap the vehicle as it’s leaking oil everywhere and I made a key £350

13 August 2025
Unprompted review
RAW2K logo

Reply from RAW2K

Thank you for your review, we take our feedback seriously to continually improve our service!

Rated 1 out of 5 stars

No contact phone number

No contact phone number. Cant tow away yourself. Man very rude and unhelpful

29 July 2025
RAW2K logo

Reply from RAW2K

Thank you for your review, we take our feedback seriously to continually improve our service!

Rated 2 out of 5 stars

Everything is brilliant but to make…

Everything is brilliant but to make payment you should give more time nor suspend the account

29 July 2025
RAW2K logo

Reply from RAW2K

Thank you for your review, we take our feedback seriously to continually improve our service!

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