Had a vehicle collection at Northampton site and recieved outstanding customer service from site manager (Andy). Please accept my apologies if I got the name wrong. The point is, the site manager made... See more
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RAW2K is the UK's premier online car auction website for the trade and public. We have 1000's of used, salvage and seized vehicles for sale in our daily and weekly online auctions. Browse through our online stock of vehicles including cars, vans, motorcycles and scooters for sale. All you need to do is register or login to start bidding on one of our vehicle auctions today!
United Kingdom
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MB (Director) and his back door staff (no pun intended) do not take responsibility for anything. I hired a driver to collect two bikes, one from Walsall the other from Preston on the same day. Driver arrived at Walsall to collect and was told to pay storage and same day collection Totalling £250. He relayed the message. I got in touch with their online staff who at first appeared helpful, however, after explaining my late collection was due to ill health, I was expecting them to understand. Afterall, my driver was there to collect to make additional room for them.
At first, I told them I could not afford the storage charges on the day and would have to reject the lots. However, my driver was wiling to pay on my behalf. all payment attempts failed as their internal server was experiencing issues according to staff on site. At this point, my driver had been there three hours and was expecting a full days pay.
I mailed through to explain the situation. To my surprise, I got a rude reply telling me I was to expect a refund, lots removed from account and account suspended indefinitely.
After several email exchanges with MB and SW (account manager), retained their decision to permanently suspend my account. I have now commenced legal proceedings to claim expenses incurred paying out my driver.

Reply from RAW2K
Very happy very helpful team quick response on emails a*

Reply from RAW2K
I have used this site quite a few times now , great prices and good stock . Smooth payment and pick up links . Great experience
Thank you

Reply from RAW2K
The guys at the pick up point were really helpful. Straight in and out. Talked with respect. Carnt fault them at all.

Reply from RAW2K
I purchased a vehicle the mileage showing 93,000 when I bought the car home got a new Key made and the dashboard said 200,000 miles I emailed them back they said we can only give you £100 towards your next car absolutely been robbed Miss advertising

Reply from RAW2K
Used to be a decent place years ago, but now it’s gone downhill badly. Items arrive far more damaged than described, and broken parts are conveniently missing from the photos. Worst experience was buying a motorcycle HPI clear that turned out to be stolen now insurance wants it back and the seller has been zero help dealing with the situation. Customer service avoids responsibility and communication is terrible. Would not trust them again.
I contacted the insurance company, they do hold interest and now wants the motorcycle back and keeps harassing me they won’t change the stolen mark and Raw2k still saying for me to contact them what a joke. I’ll contact solicitors
You guys not assisting me at all, you should take the bike back and deal with them yourself that’s the minimum you could support me with that.
** Same day they blocked my account for no reason and no refund for my membership that I’ve already paid? **

Reply from RAW2K
went in loaded back out within 15 mins staff member was very polite and helpfull

Reply from RAW2K
I was sold stolen bike from RAw2K and still I didn’t got my Half refund . It’s still more then a year .and it’s still not solved

Reply from RAW2K
we are very satisfied. the staff is very helpful and friendly. only the best reviews

Reply from RAW2K
Shouldn’t have to pay for a collection slot even same day collection should be free… after all we are emptying the yard quickly for you to reorganise.
Not being able to view the vehicle before bidding is very high risk however I appreciate it’s difficult to accommodate the public on such sites as can be dangerous.
I have been charged £50 collection fee on each of my last 2 collections which were collected on the following day. Both more than 24 hours past the auction time.
Walsall site West Midlands ??

Reply from RAW2K
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