RAW2KReviews 

1,718
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 272 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being very helpful, friendly, and professional, making the collection process smooth and pleasant. Many people appreciate the honesty in describing vehicle issues, with descriptions often being reliable and accurate. The service is often described as amazing, with some finding the overall process easy and efficient. However, some customers also noted issues with vehicle descriptions, citing instances where damage was not fully disclosed or photos lacked detail. A few other people also felt that the quality of some vehicles was compromised by forklift damage or incorrect mileage readings. Additionally, some reviewers were not happy with unexpected charges for collection or membership fees, and a few reported issues with missing items or incorrect vehicle information.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product descriptions, with many customers reporting that vehicles... See more

Staff

People report positive experiences with staff, frequently highlighting their helpfulness, politeness, and... See more

Service

Customers had ambiguous experiences with service, with some reviewers praising the staff as friendly,... See more

Price

Reviewers mention ambiguous feedback about price, with some finding prices affordable and fees reasonable,... See more

Quality

Users describe negative interactions with quality, with many reviewers reporting that vehicles often arrive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had a vehicle collection at Northampton site and recieved outstanding customer service from site manager (Andy). Please accept my apologies if I got the name wrong. The point is, the site manager made... See more

Company replied

Rated 4 out of 5 stars

I’ve bought a good few vehicles and bikes from Shildon branch and to be honest I’ve made more money flipping cars bought there rather than at BCA . My only few gripes is the use of the forklift and a... See more

Company replied

Rated 4 out of 5 stars

RAW2K is exactly what you should expect from an honest auction. No tricks by the experienced traders to force you to buy a hidden disaster. You should only pay attention to the information and avoid o... See more

Company replied

Rated 4 out of 5 stars

Car not bad for the money, but photos on raw2k lack definition, so it's hard to tell really what condition the car is actually in.

Company replied


Company details

  1. Auto Auction
  2. Online Auction Service
  3. Salvage Dealer

Written by the company

RAW2K is the UK's premier online car auction website for the trade and public. We have 1000's of used, salvage and seized vehicles for sale in our daily and weekly online auctions. Browse through our online stock of vehicles including cars, vans, motorcycles and scooters for sale. All you need to do is register or login to start bidding on one of our vehicle auctions today!


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.8

All reviews

(1,718)

261 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

inpurchase the car and you state is…

inpurchase the car and you state is the key on the car and is not key is not good

12 June 2026
RAW2K logo

Reply from RAW2K

We are sorry that you have experienced this. We would always advise that if there's any issues you can communicate via email at Admin@Raw2k.com where we would advise or be able to assist

Rated 5 out of 5 stars

Advised correctly as other car auctions…

Advised correctly as other car auctions wrongly advertise vehicles are check and if any issues are mentioned only thing that has upset me I run a car garage due to that I cant personally go and collect vehicle i was given a warning because the transport company drove the vehicle out and loaded it out the yard only because it was very busy inside

12 June 2026
RAW2K logo

Reply from RAW2K

Thank you for your review! We understand that third parties do collect on other persons behalf's, we would advise that you inform the collection driver to not drive off site as this can impact as you are now aware. Other than that we are always here to assist you.

Rated 1 out of 5 stars

The worst UK auction company I have…

The worst UK auction company I have dealt with. Many vehicles are only suitable for scrap, and descriptions are often misleading or inaccurate compared to the actual condition of the cars.

The collection process is also frustrating, with poor communication and difficult appointment scheduling. Overall, a very unfriendly experience compared to other UK salvage auctions.

11 June 2026
RAW2K logo

Reply from RAW2K

We are sorry that you feel this way. As always we at RAW2K will always do what we can to assist in your query. If there's ever any issue we would always advise emailing us at Admin@RAW2K.Com

Rated 5 out of 5 stars

Bought a transit custom was a good buy…

Bought a transit custom was a good buy but if your a first time buyer like I was I thought it would be better to pick up next day an got a £60 charge for early collection that I wasn’t expecting

3 June 2026
RAW2K logo

Reply from RAW2K

Thank you for your review! There's a fee within the same 24 hrs as payment as explained within the T&Cs as it classed as the same day. If you do ever have any questions at all please do not hesitate to contact our team at RAW2K via email.

Rated 5 out of 5 stars

Overall good positive experience

They check Vehicles well and near accurate description of the state of the vehicles given.
Have been quite happy with purchases in recent times
Could do with bit of leniency in collection times and charges, reintroduce phone lines
Overall good positive experience

10 June 2026
RAW2K logo

Reply from RAW2K

Thank you for review! Regarding collection times and charges our team are always able to advise via email to assist where possible. But RAW2K is an Online Platform only now. We always consider the feedback provided so thank you.

Rated 1 out of 5 stars

Absolute joke of an auction

Absolute joke of an auction, they keep the auction running after the time to bump the price. I complained and they said that wasn't correct. I have just took a video of it... auction ran on by a further 2min to get the price up.

17 June 2026
Unprompted review
RAW2K logo

Reply from RAW2K

Please note that our auction system includes an automatic extension feature, similar to eBay. If high proxy bidders continue to outbid each other in the closing moments of an auction, the auction can be extended in increments between 10-15 seconds for up to a maximum of 2 minutes.

As you mentioned, the auction continued for approximately 2 minutes, which is the maximum extension period and would not have been extended any further.

For this reason, we always recommend refreshing the page or app during the final seconds of an auction to ensure you are viewing the most up-to-date bidding activity and auction status.

Rated 5 out of 5 stars

As usual

As usual,
They always work ever with the intention to satisfy their customers.

Well done

9 June 2026
RAW2K logo

Reply from RAW2K

Thank you for your review! We will always do what we can to assist where possible.

Rated 2 out of 5 stars

surrons

not enough time to pay

4 June 2026
RAW2K logo

Reply from RAW2K

We are sorry that you feel like that. It is explained within the T&C's on how long individuals have to pay, if you have issues with payment then we would always advise to contact our office at Admin@Raw2k.com so we could assist further. That way our team can assist.

Rated 1 out of 5 stars

I don’t get it why l’m being charged…

I don’t get it why l’m being charged £60 to collect my vehicle honestly can someone explain WHY?

27 May 2026
RAW2K logo

Reply from RAW2K

As per the new Terms and Conditions which you have acknowledged it would explain the procedures of the auction. Having reviewed this you are aware of the fees having bought a few vehicles already from auction. If you wish to discuss the matter then you are always welcome to email admin@:raw2k.com where our team will always try and assist where possible.

Rated 3 out of 5 stars

Under the previous arrangement, buyers had four days to collect a vehicle without incurring storage charges.

am disappointed that the previous four free collection days after a successful purchase have been removed. Under the previous arrangement, buyers had four days to collect a vehicle without incurring storage charges. Now, charges are being applied from the day the vehicle is won, which is a significant change and places an unfair additional cost on buyers.

I would appreciate an explanation for this change and ask that this policy be reconsidered.
Only found out when I went to collect my car.

4 June 2026
RAW2K logo

Reply from RAW2K

Having reviewed this; It would seem that you had booked the same day collection which incurs a fee of £50+VAT within the same 24 hrs period from payment. If you would like to email admin@raw2k.com then we can explain this further but this is listed within the Terms and Conditions.

Rated 4 out of 5 stars

RAW2K is exactly what you should expect…

RAW2K is exactly what you should expect from an honest auction. No tricks by the experienced traders to force you to buy a hidden disaster. You should only pay attention to the information and avoid obvious crap. Staff is friendly, service reliable. However customer communication lack direct numbers to interact with in case your plans have changed and I would not punish customers who came earlier to collect the car, they clear your space for other income stock, why punishing them applying the same penalty as for the laisy guys who delay the collection?

26 May 2026
RAW2K logo

Reply from RAW2K

Thank you for your review! RAW2K is an online platform, which our emails are monitored throughout the working day from Monday to Friday. If anything needs to be amended for a collection then we would advise to email at the soonest. We do not see it as a penalty to collect early but as per the T&C's if booked within the same 24 hrs from payment then a fee would be incurred. If not collected within a period of time then late fees would be applied but do communicate via email with our staff as we will always try and be reasonable.

Rated 1 out of 5 stars

Staff not helpful and the car was far…

Staff not helpful and the car was far from the pictures shown online

1 June 2026
RAW2K logo

Reply from RAW2K

We are sorry that you have experienced this from one of our agents. Can you please email us at Admin@Raw2k.com and provide us further information.

Rated 5 out of 5 stars

Best auction site in the UK in my opinion.

This auction site describes cars as is. Their descriptions are always clear. I have been buying cars from them and never been disappointed.
Their collection procedure is always very smooth. The guys at Falkirk are my favourite. Top guys. Great auction site with reasonable site fees.

28 May 2026
RAW2K logo

Reply from RAW2K

Thank you for your review!!! As always at RAW2K we do our upmost to ensure accuracy with descriptions and ensure a smooth process throughout.

Rated 1 out of 5 stars

Not good at all drive from Luton to…

Not good at all drive from Luton to Preston to collect my Surron purchasing for my son ,on the yard manager told me is no available is lost . Contact head office to discuss sending 5 emails no one responded to give me any information I don’t recommend

27 May 2026
RAW2K logo

Reply from RAW2K

We are trying to review this but unable to identify any emails in relation to this. Our yard staff are unaware of this situation as well, could you email Admin@Raw2k.com so we can look into this for you.

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