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Rarewaves Reviews 14,076

•
TrustScore 4.5 out of 5

4.3

DVD Store
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Review summary

Created with AI, based on recent reviews

Looking at 3,821 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the impressive selection of products and the competitive pricing, often finding items that are rare or more affordable than elsewhere. The ordering process is generally described as easy, and many appreciate the excellent customer service, highlighting quick responses and effective problem resolution. Products typically arrive well-packaged and in good condition, with many consumers expressing satisfaction and a desire to continue shopping with the company. However, some people were dissatisfied with the delivery service, citing slow shipping times, a lack of tracking information, and orders arriving in multiple, unannounced shipments. There were also instances where orders were lost in transit, leading to frustration, and some customers experienced issues with customs fees due to separate international shipments.

What people talk about most

Product

Clients share positive opinions on product, often highlighting the great selection and competitive prices,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast delivery,... See more

Price

Customers had positive experiences with price, consistently finding items at affordable, fair, and... See more

Order

People report ambiguous experiences with order, with many customers praising the easy ordering process, fair... See more

Customer service

Reviewers mention positive feedback about customer service, often highlighting its efficiency and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Rarewaves selection of movies is top shelf at competitive rates. The only minor downside was not being able to track parcels. A whole world away in New Zealand, where supply chains come to die, we get... See more

Company replied

Rated 4 out of 5 stars

Great selection of products, website is easy to use and I've never had exprienced any lag or drop out. Comms are good as well. Prices are on the whole reasonable and include postage so no surprises at... See more

Company replied

Rated 5 out of 5 stars

This item arrived early on 08/06/2026. The item came sealed and well packaged, the cd case, information booklet, back insert and cd, all came in pristine condition!!!. The cd plays perfectly and sound... See more

Company replied

Rated 5 out of 5 stars

The items were shipped separately so they did not come at the same time but everything came and was undamaged upon arrival. I am really glad to be able to shop at Rarewaves and find rare DVDs/Blu-rays... See more

Company replied

Company details

  1. DVD Store
  2. Book Store
  3. CD Store
  4. Discount Store
  5. Music Store
  6. Record Store

About Rarewaves

Written by the company

Rarewaves.com are one of the largest online retailers of entertainment and consumer products in the world with offices in the UK and USA. As well as through our website Rarewaves.com, we also sell through Amazon, Ebay, Onbuy, Rakuten and Fnac.

Our offer spans 2 million products across Music CDs and Vinyl; Film and TV DVDs, Blu-rays and 4k Ultra HD; Console and PC Games, Books, Toys and Board Games, Collectibles, Clothing and Fancy Dress, Office Products and Stationary, Headphones, Speaker Docks, and wide array of Consumer Electronics and Gifts.

We're proud recipients of the King’s Award for Enterprise: International Trade 2023. In 2021 we were included in The Sunday Times International Track 200, and named in Buzzacott’s Organic Growth 25 report as one of the UK’s fastest organically growing businesses.

Founded in 2005, we have now sold millions of products to millions of happy customers around the world. In 2023 we shipped orders to customers across 203 different countries and independent territories!

Visit Our Website View Our OffersView Pre-Orders

Rarewaves.com

Written by the company

Delivery
The best deal for home entertainment on the web. We ship worldwide, with free delivery in the UK on orders over £10.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

I have not got my order it has been…

I have not got my order it has been over 30 days , I would like to cancel my order all the reviews are bad about your scam company.so you need to put my money back in my account I am going to file a complaint on your company with the regulatory board

22 May 2026
Rarewaves logo

Reply from Rarewaves

Hi Dennis

Thank you for your review and we are sorry your order hasnt arrived yet.

We've checked your order and can confirm that it is still within the estimated delivery timeframe provided for shipments from the UK to the Philippines. Based on the latest information, it should arrive shortly.

We understand your frustration and have already been in contact regarding your order. We will reach out to you again directly with a further update and are happy to assist with any questions in the meantime.

Kind regards
Sophie
Customer Care Team
Rarewaves

Rated 4 out of 5 stars

Thought there was a very good sale..

Thought there was a very good sale on, but it was a system glitch. However they stood by the deal in CAD funds and shipped out.

18 May 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thanks so much for the feedback!
We hope you enjoy your new product.
Best wishes,
Sophie
Rarewaves

Rated 5 out of 5 stars

Excellent online shop

Excellent online shop , great range of books at good prices, recommended.

22 May 2026
Rarewaves logo

Reply from Rarewaves

We really appreciate your review, thank you.
Have a great day!
Kind regards
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Awesome people

Rare stuff!

19 May 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thanks so much for the great feedback!
Enjoy.
Best wishes,
Sophie
Rarewaves

Rated 5 out of 5 stars

Great prices and selection

Great prices and selection!
Undoubtably the best source for UK imports to North America; affordable shipping and no steep markups on the movies themselves

Highly recommend

20 May 2026
Rarewaves logo

Reply from Rarewaves

Thanks so much for your 5 star review!
We really appreciate it.
All the best,
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

SUPERB

Great website fantastic products at competitive prices.customer service second to none & extremely helpful.delivery takes a tad longer but have never had a problem with that
CHEERS

19 June 2026
Unprompted review
Rarewaves logo

Reply from Rarewaves

Thanks so much for your 5 star review!
We really appreciate it.
All the best,
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Reliable, great company

I've used Rarewaves numerous times for cds and they are more reasonably priced than other sellers for sure. They always arrive well packaged and I've never had a problem with an order. I certainly can recommend this company.

21 May 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thanks so much for sharing your experience!
We hope you enjoy your new product.
Best wishes,
Sophie
Customer Care Team
Rarewaves

Rated 4 out of 5 stars

My Experience shopping in Rarewaves

Good prices and sales. The delivery is sometimes fast but other times is too long. Perhaps blame it on the postal service.

5 May 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thanks so much for the feedback!
We hope you enjoy your new product.
Best wishes,
Sophie
Rarewaves

Rated 5 out of 5 stars

Prices are fair, and the ordering process was simple and hassle free

They had exactly what I needed, when I couldn't find it anywhere else.
Prices are fair, and the ordering process was simple and hassle free.
It was packed with great care, and arrived incredibly quickly given the distance it had to travel.
Plus they used a reliable carrier so it was delivered without issue.

19 May 2026
Rarewaves logo

Reply from Rarewaves

Hi there
We’re really glad you had a great experience with Rarewaves and appreciate you taking the time to share it.
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Good site and excellent communications

Good site and excellent communications. My first time to use and will do so again.

19 June 2026
Unprompted review
Rarewaves logo

Reply from Rarewaves

We really appreciate your review, thank you.
Have a great day!
Kind regards
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Rarewaves is awesome!!

Was very happy to get an out of print item for a decent price, was shipped fast and arrived in great shape!!

22 May 2026
Rarewaves logo

Reply from Rarewaves

Thanks for your great review, we appreciate it!
Enjoy!
All the best,
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Forget The Rest!

My go to online music store for over 5 years. Great price, variety, delivery and service!

21 May 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thank you for choosing Rarewaves!
We really appreciate your review, thank you.
Kind regards
Sophie
Customer Care Team
Rarewaves

Rated 1 out of 5 stars

Ordered a book😡

Ordered a book. After 2 weeks it still hasn’t arrived. A couple of apologies given after me asking the question but still no book. A book. A simple item to dispatch. Terrible service.

19 June 2026
Unprompted review
Rarewaves logo

Reply from Rarewaves

Hello there

Thank you for your review.

We are ever so sorry to hear you've been left disappointed with your order from us, this is really not the way we want our customers to be left feeling.

We would like to discuss this further but unfortunately we are unable to locate your order details & have not heard back from you.

If you still need assistance, please send us an email to shop@rarewaves.com. We will get back to you as soon as we can.

Kind regards
Sophie
Customer Care Team
Rarewaves

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