None of my dogs tolerated this device. Return policy - a BIG JOKE. This sleazy company does NOT offer returns. Don't buy the 3 in 1 Pet Cleaning Kit unless you have money to burn or flush down the toi... See more
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I ordered from rare pet back in early May. Their shipping said 48 hours but I did not expect that to be accurate so I waited 2 weeks until I emailed them admin about my order. They told me that a deli... See more
I tried this dog dental cleaner with my pup, and even with limited use it managed to remove tartar from her teeth. From what I’ve seen, it has great potential and I can imagine it working really well... See more
Most useful thing I've bought in a long time. It extremely quiet and helped my Chihuahua eho had extremely bad build up and couldnt get anesthetized due to a bad heart murmer. I highly recommend for a... See more
Company details
Written by the company
Rarepet.Co – Your Trusted Partner in Pet Wellness. Rarepet.Co is dedicated to providing natural, vet-approved products designed to keep dogs healthy and happy. Our mission is simple: help pet owners prevent common health issues before they arise, avoiding costly vet visits. Specializing in dental care, our products are formulated with human-grade ingredients, free from fillers, preservatives, and additives. Quality & Care You Can Trust Every Rarepet.Co product is rigorously tested and backed by veterinary professionals to ensure safety, effectiveness, and uncompromising quality. We’re proud to offer exceptional customer service, including a satisfaction guarantee and expert guidance whenever you need it. Discover the Rarepet.Co difference at rarepet.co and join our community of happy pet parents committed to optimal pet wellness.
Contact info
United States
- Help@rarepet.co
- rarepet.co
Breach of guidelines
MY PIT ACTUALLY FELL ASLEEP DURING THIS!
I honestly thought my Pit wouldn’t like it, but he actually fell asleep while I was using it on him! It’s so gentle, no crazy sounds, and super effective. After just a few sessions, it removed the buildup on his teeth—and I’m so happy I don’t have to take him to the vet for a cleaning!
9 September 2025
Reply from RarePet.Co
Hello Daniela,
This absolutely made us smile—your Pit actually falling asleep during a session says it all! We’re so happy to hear the tool felt gentle, effective, and stress-free, and that you no longer need to worry about vet cleanings. Thank you for trusting us with his dental care!
Best regards,
RarePet Customer Care Team 💙
Too good to be true…. Yupp.
Not sure why I didn’t do more research prior to my purchase but here we are. Stay far far away from this company and do not purchase this product. It does not work, is louder and bulkier than advertised and their “risk-free” guarantee is complete garbage. They will demand and ask for videos, proof of use and then say it’s a dental product so they can’t return it. They do not care about your satisfaction. Don’t fall for it. Shoutout to the AI customer service rep “Chelsea” that seems to be answering everyone’s emails.
15 September 2025
Unprompted review
Reply from RarePet.Co
Hi Jakob,
We’re truly sorry to read about your experience and that our product didn’t meet your expectations. After reviewing our previous conversation, we went ahead and processed a full refund for your order.
We sincerely apologize for any inconvenience this may have caused and appreciate you taking the time to share your feedback — it helps us improve.
Best regards,
RarePet Customer Care Team 💙
Chiseled off fossilized tartar. Truly works.
I have a very old very sweet mutt (lab, collie, hound mix) with very rotten teeth.
The vet says she needs a cleaning but bc she’s 14.5 yrs old they can’t recommend it due to risk with anesthesia.
I bought your tooth cleaner as a last ditch effort—- it was worth a shot.
Tonight, I broke off FOSSILIZED tartar on her back molars in minutes. No pain, no squirming. Nada.
It is the most gratifying and joyful purchase I’ve ever made on instagram (and I’ve fallen for a LOT of pet health products).
Thank you for extending my sweet angel’s life through better dental hygiene. I’m truly aghast at how well it worked!! Thank you thank you thank you!!!
17 September 2025
Reply from RarePet.Co
Hi Jill,
We can’t thank you enough for sharing this incredible story. Hearing how our kit helped your sweet senior pup without stress or discomfort truly means the world to us. At 14.5 years old, giving her relief and better dental hygiene in such a safe way is exactly why we do what we do.
We’re so grateful you trusted us as a “last shot” — and even happier that it worked so well for her. Sending lots of love and gentle pats to your angel! 🐾
Best regards,
RarePet Customer Care Team💙
I bought this
I bought this, I’m a real person with a real dog. Not a bot, no@one that has been paid to use or say anything about this, THIS WORKS! My 14 yr old chihuahua had the worse tartar and breath to kill match. He let me do this to his teeth, the secret is short treatment. By the 3-4 time he laid patiently and allowed me to remove YEARS of tartar. The vet was going to charge me $100’s dollar to do his teeth, which I would have gladly paid but being put under was an issue at his age.
Best money I’ve ever spent, he’s happy, I’m happy and it’s my life goal to tell all my dog parents friends to BUY this! So simple and easy to use. Well worth every penny
12 August 2025
Reply from RarePet.Co
Hi Brittney,
Thank you so much for sharing your detailed experience 💙 We’re thrilled to hear that your chihuahua is feeling better and that the kit made such a difference for both of you. Removing years of tartar safely at home — especially for a senior dog — is exactly why we created this product.
Your kind words and recommendation truly mean the world to us. We’re so happy you and your pup can now enjoy fresh breath and better oral health without the stress of anesthesia.
Wishing you many more happy smiles together 🐶✨
Best regards,
RarePet Customer Care Team 💙
Fraudulent business
Scam. Dog tooth brushing product not received. Requested a refund. Never received. Followed up with Chelsea from the customer care team. Was assured repeatedly that she would send another reminder to the refunds department and I should keep checking my card for the refund. But no.
10 September 2025
Unprompted review
Reply from RarePet.Co
Hi Wendy,
We’re truly sorry for the frustration this has caused — we completely understand how upsetting it is to expect a refund and not see it appear.
To clarify, your refund was processed through PayPal, since that’s the payment method used for your order. We’ve already shared the full confirmation and proof with you by email. Could you please check your PayPal account and the original transaction details? Sometimes refunds appear under the initial payment rather than as a new line.
If you still don’t see it, please reply directly to our email so we can investigate further right away and ensure everything is fully resolved for you.
Thank you for your patience and understanding. We’re here to help and make this right.
Best regards,
RarePet Customer Care Team 💙
Unit malfunctioned quickly, no replacement
Purchased the unit in May which did meet my expectations in the beginning. The unit malfunctioned after 2 months making a loud banging noise each time I would turn it on and my two very small 6lb dogs could not tolerate the noise. Emailed Rare Pet in early August about needed a replacement unit and received a delayed response equivalent to about 2-3 weeks following the initial email. They requested a video showing how the unit was functioning and sent the video. Just received an email stating the unit is now outside the return window for replacement. This company feels like a scam. Buy their $100 unit with extra parts and it lasts a few weeks and they do not stand behind the product.
3 September 2025
Unprompted review
Reply from RarePet.Co
Hi Amanda,
We’re truly sorry to hear about your experience and the issues you’ve had with your unit. This is certainly not the experience we want for our customers.
Our team has already reached out to you by email to work on resolving this situation, as it seems you may have received a defective product. Please check your inbox so we can assist you directly and find the best solution for you.
We sincerely appreciate your patience and the opportunity to make this right.
Best regards,
RarePet Customer Care Team💙
Misleading 60-Day Guarantee & Poor Customer Experience
I purchased the Canivet 3-in-1 Sonic Tooth Cleaner from RarePet because it was advertised with a “60-Day Satisfaction Guarantee.” Unfortunately, the product did not work for my dog — he would not tolerate it at all. When I asked for a refund, I was shocked to learn that the guarantee required before-and-after photos, multiple videos of my dog using the product, and proof of use 3x per week for 60 days. These requirements were never disclosed at the time of purchase and are completely unrealistic, especially if your pet refuses to use the product.
What went wrong:
Guarantee terms not clearly disclosed before purchase
Customer service provided no reasonable option for a refund
The process felt designed to make refunds nearly impossible
How RarePet could improve:
Be transparent upfront about all guarantee conditions
Honor the spirit of a satisfaction guarantee without demanding staged videos and photos
Offer a fair return/refund option for customers whose pets simply don’t accept the product
Until RarePet improves its policies, I would caution other pet owners to be very careful before purchasing.
2 August 2025
Unprompted review
Reply from RarePet.Co
Hello,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration. Our 60-Day Guarantee is designed to ensure the product is given a fair trial, and we’ll continue improving how we communicate the details of this policy.
We’d be happy to discuss this further — please feel free to reach out to us directly by email, as we’d like to make sure things are handled properly.
Best regards,
RarePet Customer Care Team 💙
Simple design and easy to use
Great communication from the company. The scaler is super quiet and well tolerated. It shifted my dog's tartar easily.
For more nervous dogs it may take some time to get used to it, but go slow and it's worth it!
21 July 2025
Unprompted review
Reply from RarePet.Co
Hi Karyn,
Thank you for taking the time to leave such detailed feedback. We’re glad the quiet design made the scaler comfortable for your dog, and it’s encouraging to hear how effective it was on tartar.
Your note about introducing it slowly with more nervous dogs is excellent advice — we really appreciate you sharing that tip with the community.
Best regards,
RarePet Customer Care Team 💙
Absolutely horrible company and totally…
Absolutely horrible company and totally fraudulent. They promise 60 day returns and this is not the case. They didn’t get back to me for weeks and finally told me my package was delivered when it was nowhere to be found.
24 August 2025
Unprompted review
Reply from RarePet.Co
Hi Zoe,
Thank you for your feedback. After carefully checking with USPS, we can confirm that your package was successfully delivered to the address provided at checkout. We have already shared your tracking number, and we kindly recommend reaching out to USPS directly to file a claim so they can investigate further.
Once USPS provides an update, please let us know and we’ll be happy to assist you with the next steps.
Best regards,
RarePet Customer Care Team 💙
Impossible to contact customer support - seems to be a scam
Never received item despite it being marked as delivered. Company does not respond to emails, and the delivery service they use does not respond to emails or texts, making it impossible to file a claim. I've had to file a dispute with my credit card company since RarePet.Co refuses to respond.
If this is something you are interested in, I would suggest finding another company that makes a similar product. The company has no information about where they are located on their site, and based on tracking information, the business seems to be located out of a warehouse in China.
15 August 2025
Unprompted review
Reply from RarePet.Co
Hi Carlie,
We’re truly sorry to hear about your experience and the frustration this has caused. We always aim to provide quick and transparent communication, and it’s clear we fell short in your case. Please accept our sincere apologies.
We’ve checked thoroughly but unfortunately have not been able to locate your order in our system. Could you please reach out again at help@rarepet.co with your order number so we can personally assist you and resolve this quickly?
Rest assured, our company is U.S.-based, and all orders are shipped directly from within the United States.
Best regards,
RarePet Customer Care Team 💙
Excited for the product but very disappointed
I was very excited to try their teeth cleaning product for my dog. However my product was delivered by a third party GOFO and it was stolen from my front door. I have asked this company countless times if they could offer me a discount on another one, not even asking for it for free since technically it was delivered. I got a response from them that I would have to work it out with the delivery company. What a cop out and a sad excuse for a company if this stature. I have also sent several emails recently asking if they would help make this right since I paid over $100 for the product and all of those emails have gone UNANSWERED!!! Unacceptable DO BIT BUY ANYTHING FROM THIS COMPANY.
11 August 2025
Unprompted review
Reply from RarePet.Co
Hello,
We are truly sorry to hear about your experience and the frustration this has caused you. While our records show the package was marked as delivered by the carrier, we fully understand how disappointing it is not to receive something you were excited to try for your dog.
We also sincerely apologize for the delay in responding to your emails — our team strives to reply as quickly as possible. We work with external delivery partners, and in cases of stolen packages, we typically guide customers to file a claim so we can use that proof to take immediate action with our supplier. It seems we didn’t make this process clear enough to you, and for that, we apologize.
Could you please contact us again with your order number, full name, and any related details so we can resolve this matter together as quickly as possible?
Kind regards,
RarePet Customer Care Team 💙
3 in 1 Pet Teeth Cleaning Kit
I wish NO STARS was an option!
We ordered the 3 in 1 Pet Teeth cleaning Kit, but our dogs would not even let us near them to use it, and my dog is elderly so I did not want to cause her any stress. I have been trying for weeks now to return the product, I have emailed them multiple times and I have had NO response!!!! Product is not used and I have no idea how to return it, if they wont answer me?????
And as of now, 08/14/2025, I STILL HAVE NOT HEARD FROM RAREPETS, PERSONALLY!!!! They have the time to reply to my review, but no time to help me make a return!!! SHOCKING!!!!
7 August 2025
Unprompted review
Reply from RarePet.Co
Hi Monique,
We’re sorry for the delay in response and completely understand your concern. Due to a recent high volume of inquiries, replies have taken a little longer than usual, but please rest assured our team will be getting back to you shortly to assist with your return.
All our products are covered by our 60-day satisfaction guarantee, so there’s no need to worry — we’ll make sure this is resolved for you. You can also contact us directly by email so we can help you right away.
Best regards,
RarePet Customer Care Team 💙
Do not purchase anything from this…
Do not purchase anything from this company. I bought the toothbrush and toothpaste from them. I received the toothpaste quickly but when I contacted them about the missing toothbrush, they referred me to the tracking number for the toothpaste and said that the item has been delivered. 118 dollars for toothpaste!!! What a con!!! I have emailed them back but so far no response. I am trying to work this out with my payment service now.
They did fully refund my money for which I am very grateful. I still don't understand what happened, so I can't say I would try purchasing from them again.
26 July 2025
Unprompted review
Reply from RarePet.Co
Hello Barbara,
We’re truly sorry about your experience. According to the carrier, your full order was marked as delivered, but it seems the main item was lost or stolen in transit.
A full refund has already been issued, you should receive it shortly. We sincerely apologize for the inconvenience and appreciate your patience.
Warm regards,
RarePet Customer Care Team 💙
Con merchants
Con merchants. Refuse to honour the guarantee, refuse to give an address. Only one employee. Not even a British company. An unscrupulous con merchant. Clearly others have had the same issue.
21 July 2025
Unprompted review
Reply from RarePet.Co
Hello,
We’re truly sorry to hear about your experience and appreciate you sharing your concerns.
Regarding our guarantee, we offer a 60-day satisfaction policy which allows customers to try the product risk-free. If no results are seen, we simply ask for a before/after photo to process the refund — this helps us continuously improve our product and service.
If you’ve already sent these photos and haven’t received your refund, please follow up with us at help@rarepet.co so we can resolve this for you as soon as possible.
If there was any confusion or miscommunication, we’d love the opportunity to make it right. Please don’t hesitate to reach out.
Best regards,
RarePet Customer Care Team 💙
This company is a scam for returns
This company is a scam. While they indicate they have a return policy, it's complete baloney and the steps you have to go through for 60 days are ridiculous. They wanted me to subject my elderly dogs to 60 days of before and after pictures and videos and then pay for return shipping in order for a review to occur on whether I get a refund. This is not right. My dogs could not tolerate the vibration from the start. It's much louder than you expect it to be. Don't waste your time with this conpany.
17 July 2025
Unprompted review
Reply from RarePet.Co
Hi Tanya,
We're really sorry to hear about your experience. Our 60-day guarantee is meant to give every customer the chance to truly try the product at home, risk-free—and if no results are seen, we offer a full refund. That's why we kindly ask for before/after photos, simply to understand how it performed. Our device is designed to be ultra-quiet and gentle, even for the most sensitive dogs, and we're truly sorry it didn’t meet your expectations. Please don’t hesitate to reach out again—we’d love to assist you further.
Warm regards,
RarePet Customer Care Team 💙
Garbage product
This is such a garbage product! Won’t remove anything. SAVE YOUR MONEY AND DO NOT BUY!!
Edit: I did write into CS and they stated I needed to use the product for 60 days, show before and after pictures and have me send a video in showing them how I’m using it. I am a dental hygienist and this does nothing. Save your money bc you’ll get the run around even trying to get a refund or replacement.
7 July 2025
Unprompted review
Reply from RarePet.Co
Hi there,
We’re sorry our dental kit didn’t meet your expectations. Most pups show a visible improvement within just a few gentle passes, so we’d love to learn more about your experience and help you get the results you’re looking for. Please email us at help@rarepet.co with your order number. We’ll walk you through a few quick troubleshooting tips and, if the tool turns out to be defective, we’ll gladly send a free replacement right away. Your dog’s comfort and your satisfaction are our top priorities.
Best regards,
RarePet Customer Care Team 💙
Didn't work
Didn't work. Waste of money.
Update 3/7/25:
I only ever intended to use the descaler.
Please provide an email address so i can send you a video of how i use the descaler. Thanks.
1 July 2025
Unprompted review
Reply from RarePet.Co
Hello there,
We are really sorry to hear our dental kit didn’t work out for you. Could you let us know which part didn’t work—the scaler, the brush, or the enzymatic toothpaste—and a bit about how you used it? We’d love to troubleshoot with you, send replacement parts, or arrange a full refund if the product was defective.
Best regards,
RarePet Customer Care Team 💙
Really disappointed! Will take this further
Really disappointed!! I think most of these reviews on here are made up cos my dogs let me near them no problem with all sorts of sounds. There must be something different with the frequency cos one of them flipped and was so frightened it freaked me out. I done what it said and turned it on gradually. I have only used one descaler head but haven’t opened anything else. I spent £97 and bought two sets and two lots of extra heads as bought for my elderly mums dog who is super scared anyway. If mine are scared then hers most certainly will. I know they will say they’ve been opened because of hygiene but they’ve put them all together literally so that’s not my fault.
Emailed but now reply and take days to get one back so not happy. Will take this further.
16 June 2025
Unprompted review
Reply from RarePet.Co
Hello Tracy,
Thank you for sharing your concerns, and we are truly sorry for the frustrating experience you’ve had. We’ve reviewed all correspondence and responded promptly to each email. When we offered a refund under our 60-day guarantee, we didn’t receive any response from you to complete the process. We remain available by email if you wish to proceed.
Best regards,
RarePet Customer Care Team 💙
Scam false advertising
Couldn't get anywhere near my dog with this descaler. The excessive noise terrified him, now he won't let me open his mouth. Asked for a refund and was told its open so can't get a full refund due to hygiene reasons so the 60 money back guarantee is false. I wondered if the excessive vibration was due to it needing to be charged so went to charge it and the charger is broken. Took me a month and a report to my bank for a credit card charge back for them to eventually say they'll refund it. Appaling service no address so can't report them to trading standards. Absolute disgrace and a scam!
17 May 2025
Unprompted review
Reply from RarePet.Co
Hi,
Thank you for sharing your feedback, and we're truly sorry for the experience you had.
After reviewing your case, we can confirm that a full refund was already issued, as your product was indeed found to be defective. You should have received an email confirming this—please feel free to check your inbox (and spam folder just in case).
We’re sorry again for the delay and any frustration caused along the way. Your satisfaction matters to us, and we’ll continue working to improve our processes and communication.
Kind regards,
RarePet Customer Care Team 💙
Scammers
Scammers! Extremely disappointing experience. The product is advertised as being quiet, but the noise it makes actually terrified my dog — he wouldn’t come anywhere near it. You can't test the product without opening it, yet when I raised this and asked for a return, they refused, claiming it had been "used" — which it absolutely wasn’t, for the exact reason mentioned.
This feels misleading and unfair. I wouldn't recommend this company or product, especially for pet owners. Be cautious before buying — you may end up stuck with something you can’t use and can’t return
7 June 2025
Unprompted review
Reply from RarePet.Co
Hi Anna,
We’re really sorry your experience didn’t go as expected. Our products are ultra-quiet and have been tested on thousands of dogs without issue.
Also, just a reminder—we offer a 60-day results-based guarantee: if there’s no visible improvement in your dog’s teeth, we’ll refund you. Feel free to reach out to our support team so we can assist you further.
Warm regards,
RarePet Customer Care Team 💙
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