RARE-ROMANCE™ Reviews 

283
TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 4 out of 5 stars

Brand is on point with it's identity and expression, nothing feels out of place or a misstep from the atmosphere it cultivates. Quality is great, no worries in my skin turning green, however the ring... See more

Rated 5 out of 5 stars

I've made several purchases and have been pleased with the quality of the items. I love the edgy punk rock style! The purchase process is easy, shipping updates were accurate and my items arrived q... See more

Rated 4 out of 5 stars

I love the pieces I have received from rare romance, they're awesome quality and unique designs are outstanding. I do feel that the price is a bit we questionable, considering everything is stainless... See more

Company replied

Rated 5 out of 5 stars

I bought a heavy angel chain as a first time customer and then hours later they did a sale, I asked for a price match (adjustment) for the difference in cost and they honored that request. I am happy... See more

Company details

  1. Jewelry Designer
  2. Jewelry Store

Written by the company

RARE-ROMANCE™ is a luxury fashion jewelry & accessory brand designed and engineered in New York, NY. Redefining modern, timeless statement jewelry featuring a mix of gothique and industrial details.


Contact info

4.1

Great

TrustScore 4 out of 5

283 reviews

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This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(283)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

I bought a heavy angel chain as a first time customer and then hours later they did a sale, I asked for a price match (adjustment) for the difference in cost and they honored that request. I am happy to see that RR cares about their customer base and I will be buying more items in the future and also recommending them to friends and family. Thanks again Grace, and also Emily.

24 March 2022
Unprompted review
Rated 1 out of 5 stars

Super expensive but my earrings dented…

Super expensive but my earrings dented so easily

24 March 2022
RARE-ROMANCE™ logo

Reply from RARE-ROMANCE™

Hi Devin,

I'm so sorry to hear that! That is definitely not normal. Please send us an email at support@rare-romance.com and we will take care of that for you!
Thank you in advance for understanding <3

Rated 5 out of 5 stars

very cool

quick delivery, great earrings. they look sick. i do wish these had screw backs instead of push backs, but they haven’t really caused any issue at all

24 March 2022
Rated 1 out of 5 stars

I never received my ITEMS

I never received my ITEMS. Don’t buy from this company.

24 March 2022
RARE-ROMANCE™ logo

Reply from RARE-ROMANCE™

Hi Andrew,

I'm so sorry to hear this! Your package probably got lost in transit. Please contact support@rare-romance and our customer support team will take care of this for you right away!

Rated 1 out of 5 stars

Not happy at all

You sent my package somewhere else yet when I send a message on pay pal you tell me you're fixing the problem then no reply to my email and still ask me how do I like the product I want my money back

24 March 2022
RARE-ROMANCE™ logo

Reply from RARE-ROMANCE™

Hi Sterling,

As I told you on Paypal, usps made a mistake where they accidentally released tracking numbers that were still in use. That is why it looks like your package is going somewhere else. Please contact us at support@rare-romance.com and we will help you track your package. You can definitely start a return process as well if you would like to get a refund.

Rated 1 out of 5 stars

WORST TIME EVER

WORST TIME EVER
.went back and fourth wut them for five weeks about them lying through email and the finnally just giving a return to my credit card after they only said they would do credit DO NOT BUY FROM THEM!

24 March 2022
RARE-ROMANCE™ logo

Reply from RARE-ROMANCE™

Hi Jeffrey,

I'm very sorry to hear you feel this way about our company. We try our best to do the right thing for our customers.

Rated 3 out of 5 stars

Love it but it might scratch

I got the black ones and they are beautiful! Slightly heavier than what I like but is manageable for 8 hours. I did notice that the black color did scratch off which I was a bit torn since I was pretty careful with storing them away

24 March 2022
RARE-ROMANCE™ logo

Reply from RARE-ROMANCE™

Hi there,

Thank you very much for letting us know. Please contact support@rare-romance.com, because this might be a production error. Thank you!

Rated 5 out of 5 stars

best. jewelry. on. the. market.

The only company I’d ever trust with my jewelry. And the only company I know that genuinely cares about the quality of their products. I will continue to purchase from them for as long as they stay in business.

23 March 2022

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