Rankins Jewellers Reviews 

242
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 95 reviews, reviewers overwhelmingly had a great experience with this company, frequently sharing wonderful stories about their custom purchases and special moments. Customers consistently praise the stunning jewellery, emphasizing the beautiful designs, exceptional craftsmanship, and consistently high overall product quality. Consumers note that the staff members are exceptionally friendly, patient, helpful, and truly accommodating throughout the entire design and ordering process. However, some people mentioned experiencing noticeable difficulties with communication, noting that messages, emails, and phone calls went unacknowledged for extended periods. A small group of reviewers also expressed deep frustration regarding unhelpful customer service interactions and unresolved product issues shortly after buying.

What people talk about most

Service

People report positive experiences with service, frequently highlighting friendly, professional staff who go... See more

Customer service

Consumers find customer service to be positive, highlighting an amazing and helpful team that offers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a beautiful white gold diamond “A” initial pendant (always wanted one) and lucky for me at the time it was on sale. When it arrived it exceeded my expectations, it was absolutely stunning, b... See more

Rated 5 out of 5 stars

Incredible experience shopping with Rankins Jewellers. My Dad remembered the store from many years ago and suggested getting my 40th birthday gift from them. We booked an appointment which was su... See more

Rated 5 out of 5 stars

I recently had a custom ring made here, and I couldn’t be happier with the experience from start to finish. The team was incredibly friendly, patient, and genuinely helpful throughout the entire pro... See more

Rated 5 out of 5 stars

Couldn’t recommend Rankins jewellers enough i had the most perfect bangle made for my baby girl, the staff was super amazing and friendly I’m very happy with my purchase and will definitely come back... See more


Company details

  1. Jewelry Store
  2. also in
  3. Jeweler
  4. Jewellery Manufacturer
  5. Jewelry Designer

Written by the company

Rankins Jewellers is a London-based, family-run jewellers with over 60 years of expertise. We pride ourselves on offering personal service, carefully sourced diamonds and beautifully made fine jewellery for engagements, gifting and everyday wear.


Contact info

4.8

Excellent

TrustScore 5 out of 5

242 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(242)

89 reviews in the last 12 months

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Rated 5 out of 5 stars

Custom cross

I had a cross custom made in rose gold and the process was very easy start to finish only took 3 weeks to be made and the cross I have received is outstanding. Delivery was also very quick once they received the cross as I am not local to collect

24 September 2026
Unprompted review
Rated 5 out of 5 stars

Had a lovely experience at rankings…

Had a lovely experience at rankings jewellers. Was helped by a lovely lady called Emma there. Was quite late for my appointment as I had trouble finding it but it was no problem and purchased a beautiful initial necklace for my daughter’s birthday. Highly recommend!

15 September 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a beautiful white gold…

I ordered a beautiful white gold diamond “A” initial pendant (always wanted one) and lucky for me at the time it was on sale. When it arrived it exceeded my expectations, it was absolutely stunning, beautiful size and sparkled like you wouldn’t believe. Massive thank you to Rankings, Jodie (& Emma) for making the experience just brilliant ! 10/10 🌟

5 September 2026
Unprompted review
Rated 2 out of 5 stars

Bad customer service

Order number: 8024
I don’t really like to leave a bad review but I have no other options I’ve called numerous times left messages and emailed even more times but not one has been acknowledged. Ordered diamond initial pendant which comes with standard chain at no extra cost I also ordered separately a gold thicker curb chain 20”to replace a chain I’ve broke when goods arrived they had put the pendant on the 20” chain but standard chain was not in parcel so it’s like I’ve paid extra £200 for the pendant not happy at all , first time ordering from them very much doubt I’d order again as much as I love the pendant

31 August 2026
Unprompted review
Rated 2 out of 5 stars

On the 18/6/2026 I purchased on monthly…

On the 18/6/2026 I purchased on monthly payments. There was a mix up as I thought I’d chosen Klarna but apparently I’d chosen the rankings monthly payment services. With that service you have to pay you payments before receiving the gold. So I was back and forth for over 2 weeks wrote a review and got asked to delete it as it didn’t make them look good the woman said
They said they had cancelled my first order and I replaced another using the correct payment method !
Now end of August nearly Im still receiving payment reminders for that first order that should have been cancelled ! they’ve not even refunded my first payment I made on the 18/6/2025 ! They take forever to respond on their WhatsApp this company tbh is a joke. I won’t order from here again it’s been nothing but problems from the first order NEVER EVER have I had problems with anything I’ve order anywhere else this company is just pffft !! I’d like my refund and I’ll expect a call quite quickly like I did on my last review ! Shame you have to do this to get a response !!!

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing team

Amazing team , got my sons ring made , in short notice and was so helpful and kind , will deffinatly be returning so helpful and sent it out at a rush for hos 16th , thankyou so much rankins team the best xx 😘

15 August 2026
Unprompted review
Rated 5 out of 5 stars

As always beautiful

As always beautiful, elegant diamond ring, arrived exactly as detailed, stunning. Great craftsmanship and superior quality and design.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Can honestly say Rankins is the best…

Can honestly say Rankins is the best and has always been a firm favourite for my whole family, my husband,all my siblings, niece's and nephews have always used Rankins and have had first class service every time. This time I have bought my daughter the classic baguette initial for her 16th birthday and I can't wait to see her face when she opens it. Since my husband got me the Rankins classic baguette cross, my daughter has been asking for a baguette initial, sendingme the link to it so many times. The initial is absolutely perfect and so pretty, perfect craftsmanship, perfect customer service and great delivery. Will definitely be buying from Rankins again, currently got my eye on some diamond earrings for my daughters Christmas present. Thank you Rankins

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Couldn't Have Trusted Anyone More

We honestly couldn't recommend Rankins Jewellers, Daisy and the team enough.

Our wedding rings were made using sentimental family jewellery, so choosing who to trust with something so precious felt like a huge decision.

From the very beginning, Daisy was incredibly kind, patient and understanding, taking the time to listen to exactly what we wanted and making us feel completely at ease throughout the whole process.

The craftsmanship is absolutely beautiful, and knowing our rings carry so much family history makes them even more special. They are something we'll treasure for the rest of our lives.

Daisy was incredible with communication throughout and, when we needed a little reassurance towards the end, Daisy went above and beyond to help us and make sure everything was ready in time for our wedding.

Thank you so much for creating something so meaningful for us. Every time we look at our rings we'll be reminded not only of our wedding day, but of the love and memories they've been made from.

Faye & Jim Ivory 🤍

18 June 2026
Unprompted review

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