Rankins Jewellers Reviews 

223
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, with many describing their jewelry as stunning and beautiful, often exceeding expectations. The staff and customer service are frequently highlighted as amazing, professional, and very helpful, making customers feel welcome and accommodated. The overall service, including communication, delivery, and aftercare, is consistently described as outstanding, simple, and efficient. However, some reviewers were not happy with product durability and customer service, citing instances of faulty items breaking shortly after purchase and a lack of accountability from the company.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing items as stunning,... See more

Quality

People report positive experiences with quality, consistently praising the excellent standard and... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers consistently express satisfaction with the service, describing it as friendly, professional, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and attentiveness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible experience shopping with Rankins Jewellers. My Dad remembered the store from many years ago and suggested getting my 40th birthday gift from them. We booked an appointment which was su... See more

Company replied

Rated 5 out of 5 stars

Always received the best care from Rankins Girls & team friendly and professional. Nothing is ever too much for them, they make you feel very welcome They have beautiful pieces at affordable p... See more

Company replied

Rated 5 out of 5 stars

I bought a custom made diamond ring from Rankins to replace my 11 year old wedding set. Their customer service was amazing and they helped me by answering all my questions. The ring was ready earlier... See more

Company replied

Rated 5 out of 5 stars

I have used Rankins a couple of times now for bespoke jewellery and both times have been perfect. The communication time frame and most importantly the items were beyond expectations. The aftercare is... See more

Company replied


Company details

  1. Jewelry Designer
  2. Jeweler
  3. Jewelry Engraver
  4. Jewelry Store
  5. Watch Store

Written by the company

Rankins Jewellers is a London-based, family-run jewellers with over 60 years of expertise. We pride ourselves on offering personal service, carefully sourced diamonds and beautifully made fine jewellery for engagements, gifting and everyday wear.


Contact info

4.8

Excellent

TrustScore 5 out of 5

223 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(223)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Couldn't Have Trusted Anyone More

We honestly couldn't recommend Rankins Jewellers, Daisy and the team enough.

Our wedding rings were made using sentimental family jewellery, so choosing who to trust with something so precious felt like a huge decision.

From the very beginning, Daisy was incredibly kind, patient and understanding, taking the time to listen to exactly what we wanted and making us feel completely at ease throughout the whole process.

The craftsmanship is absolutely beautiful, and knowing our rings carry so much family history makes them even more special. They are something we'll treasure for the rest of our lives.

Daisy was incredible with communication throughout and, when we needed a little reassurance towards the end, Daisy went above and beyond to help us and make sure everything was ready in time for our wedding.

Thank you so much for creating something so meaningful for us. Every time we look at our rings we'll be reminded not only of our wedding day, but of the love and memories they've been made from.

Faye & Jim Ivory 🤍

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Top class

Really nice lady was so helpful and understanding delivery sent out quick brilliant service would definitely recommend using them I use to go to the shop back in the day service still too quality

6 July 2026
Rated 5 out of 5 stars

The fast response from there social…

The fast response from there social media accounts clear communication and friendly, especially Katie giving me a lovey phone call .. and not to mention the beautiful gift box I received and the wrap made it extremely special for my daughters birthday thank you everyone at ranking’s you never fail !!

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Love my earrings

This is my second time using Rankins the products are excellent and the customer service is also great. I would definitely recommend and I will be shopping again soon ⭐️⭐️⭐️⭐️⭐️

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Couldn’t recommend Rankins jewellers…

Couldn’t recommend Rankins jewellers enough i had the most perfect bangle made for my baby girl, the staff was super amazing and friendly I’m very happy with my purchase and will definitely come back for more jewelry in the future. Highly recommended for anyone looking for beautiful, high-quality jewelry! Xx

29 June 2026
Unprompted review
Rated 5 out of 5 stars

1.5 inch diamond cross is stunning I…

1.5 inch diamond cross is stunning I love it and Rankins couldn’t have been more helpful. Will order more in the future for sure beautiful jewllery.

3 June 2026
Unprompted review
Rankins Jewellers logo

Reply from Rankins Jewellers

Thank you for your lovely review Sarah! See you again soon ❤️

Rated 5 out of 5 stars

Stunning earrings true to size so…

Stunning earrings true to size so sparkly and quick delivery. 👏🏻👏🏻😊so happy

2 June 2026
Unprompted review
Rankins Jewellers logo

Reply from Rankins Jewellers

We're delighted to hear you love your earrings and that they arrived quickly. Enjoy wearing them, and thank you for taking the time to share your feedback 💎

Rated 5 out of 5 stars

Really fast shipping such good…

Really fast shipping such good communication very high quality I got me cross for a birthday present of me mum and dad and am in love with it so so shiny never want to take it off 😍😍

1 June 2026
Rankins Jewellers logo

Reply from Rankins Jewellers

Thank you so much for your lovely review! We're so happy to hear you love your cross necklace and that it made such a special birthday gift ✨

Rated 5 out of 5 stars

Incredible service

Incredible service
Item arrived when they said it would
Lovely staff and a special mention for Emma, lovely helpful girl ❤️

Will definitely be ordering again. 💯 would recommend.

19 May 2026
Unprompted review
Rankins Jewellers logo

Reply from Rankins Jewellers

Thank you so much for your kind review! 😊 We're delighted to hear you had a great experience with us xx

Rated 5 out of 5 stars

I’ve Brought 3 items from rankins one…

I’ve Brought 3 items from rankins one after the other and never had no problems, have been happy with everything. Would highly recommend. From stuff for my Mrs to things for the my nieces they have everything!

16 May 2026
Unprompted review
Rankins Jewellers logo

Reply from Rankins Jewellers

Thanks so much! 😊 So glad you’ve been happy with everything! Really appreciate the recommendation

Rated 5 out of 5 stars

Always received the best care from…

Always received the best care from Rankins Girls & team friendly and professional.

Nothing is ever too much for them, they make you feel very welcome

They have beautiful pieces at affordable prices and go out of their way to arrange a payment services that works for you.

I’ve been using them personally for years as have my family I would always recommend them. Xxx

8 May 2026
Unprompted review
Rankins Jewellers logo

Reply from Rankins Jewellers

Aww thank you so much ❤️ We’re so grateful for your support over the years and for trusting us. So glad you’ve always felt looked after by the girls & team X

Rated 5 out of 5 stars

Amazing Quality

Amazing Quality. Very helpful, quick to respond. Quick shipping. Amazing quality diamonds.

6 May 2026
Rankins Jewellers logo

Reply from Rankins Jewellers

What an amazing review ❤️ thank you so much x

Rated 5 out of 5 stars

Every step of the way I had emails to…

Every step of the way I had emails to let me know when my item would be delivered packaged well arrived on time perfect condition very happy with condition my parcel arrived I actually purchase often from this jewellers beautiful jewellery 100%recommend

6 May 2026
Rankins Jewellers logo

Reply from Rankins Jewellers

Thank you so much 🤍 So glad everything arrived perfectly and you were happy with the updates along the way! We really appreciate your support and love that you keep coming back to shop with us X

Rated 5 out of 5 stars

Best in the business

Best in the business, I have a fantastic experience with Rankins Jewellers every time. The service is friendly, professional, and genuinely helpful from start to finish. The quality of the jewellery is outstanding, with great attention to detail and craftsmanship. They always take the time to answer all of my questions and always make the whole experience feel personal and special. I’m absolutely delighted with my purchases and would highly recommend them to anyone looking for beautiful jewellery and excellent customer service. No need to look anywhere else, I only ever need to go to one place, Rankins

15 April 2026
Unprompted review
Rankins Jewellers logo

Reply from Rankins Jewellers

Wow, thank you so much for such a lovely review 🤍

Rated 5 out of 5 stars

Just amazing

My family have been buying jewellery from Rankins ever since I can remember.

From the minute you step in the show room, it is made clear that you are not just a customer. Everything about the business is amazing. I am so obsessed with my new ring, thank you so much Rankins!

Can’t wait to absolutely need something else haha!

14 April 2026
Unprompted review
Rankins Jewellers logo

Reply from Rankins Jewellers

Aww thank you so much 🤍 This is such a lovely review! It means the world to us that your family have shopped with us for so many years. We’re so happy you love your new ring and can’t wait to see you again when you “absolutely need” your next piece haha X

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