Nice friendly service
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
really solid experience for anyone who enjoys some light entertainment 🎈а great choice for relaxing after a long day
everything I need is right here. fast gaming, great wins, and friendly service. highly satisfied with my experience so far.
it’s very easy to find anything you want without searching for ages. everything is logically organized and user-friendly.
Company details
Written by the company
Have a warm welcome to Rakoo Casino! It is the right place for you if a diverse gambling experience and high-quality service are what you need. We have gathered a team of professionals that strive to make your time in Rakoo Casino as joyful and comfortable as possible. We keep on developing to excellence and implementing excellent new features. So sit back and forget your worries for a while — enjoy all the benefits while we take care of the rest! We bet you’ll appreciate the numerous advantages of our club.
Contact info
3.9
Great
393 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 34% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Rakoo Casino
Dear Timothy Ithurbure,
Thank you so much for your positive feedback! We're thrilled to hear that you're enjoying our website, games, and the bonuses we offer. We believe in creating an exciting and rewarding experience for all our players, and it's wonderful to know that it's resonating with you.
Your support motivates us to keep improving and offering even more fun and rewarding opportunities.
Looking forward to seeing you continue to enjoy your time with us!
Best regards,
Rakoo Casino Team
Very good casino!!!
This casino always helps instantly with any questions. The variety of games is good, the bonuses are also very good. Depositing and withdrawing is very easy and smooth. I have nothing to add what can be better. Keep up the good work. And the VIP-manager Maya is also great!
20 January 2025
Unprompted review
Reply from Rakoo Casino
Dear Dutch gambler,
Thank you for your incredible feedback! We're overjoyed to know that our casino has been able to meet your expectations in every way. We believe in providing instant support and making your experience as smooth as possible, and it's great to hear that our efforts are paying off.
We're also thrilled that you’re enjoying our game variety and bonuses, and we’re especially glad to hear that Maya, your VIP manager, has been providing excellent service. We’ll be sure to pass along your kind words to her!
We’re committed to keeping things running smoothly for you, so don’t hesitate to reach out whenever you need assistance. Keep having fun, and we look forward to seeing you continue to enjoy everything we have to offer!
Best regards,
Rakoo Casino Team
Rakoo fraudulent agency
what shameless people....
They are still asking me for documents...
I sent documents every day for 3 weeks and they were rejected every day...I sent 50 selfies...they were rejected and they asked for the same thing again....
These are such immoral people...I repeat, do not play in this casino. You will only be scammed.
I won 3000 euros.
To avoid paying. They did not verify my account...
Don't play, don't ..
.
18 January 2025
Unprompted review
Reply from Rakoo Casino
Dear Sefo,
Thank you for sharing your feedback with us. We're genuinely sorry to hear about your experience, and we can understand your frustration. We want to ensure every player’s experience is smooth and transparent, especially during the verification process.
To better assist you and address your concerns, we would need to check the details of your situation from our side. However, without your account details, it’s difficult for us to do so. Please reach out to us via email from the address you registered with, and we’ll be more than happy to investigate and assist you further.
We genuinely care about resolving this matter and look forward to hearing from you soon.
Best regards,
Rakoo Casino Team
Good Casino and good service!!…
Good games and after the last update the site is even better. Site works smoothley and the best is the service from you're personal VIP manager! There always there to assist you in any kind of way and provide you with nice things!
18 January 2025
Unprompted review
Reply from Rakoo Casino
Dear Hans Hanssen,
Thank you so much for taking the time to share your feedback! We're thrilled to hear that you're enjoying the games and that the latest update has made your experience even smoother.
Our team works hard to ensure the platform runs flawlessly, and it’s great to know that you’ve noticed the improvements. It’s also wonderful to hear that your personal VIP manager has been so helpful in providing you with exceptional service. We believe in offering more than just a gaming experience – it's about creating a welcoming atmosphere where you feel valued and supported.
Your kind words mean a lot to us, and we’ll continue working hard to make sure you have the best possible experience.
Thanks again for being such a fantastic part of our community!
Best regards,
Rakoo Casino Team
I recommend this app 100%
Easy to play and large variety of games are available.
I recommend this app 100%
16 January 2025
Unprompted review
Reply from Rakoo Casino
Dear diego G,
Thank you so much for your fantastic review!
We're absolutely thrilled that you've had such a positive experience with our platform. It's great to know that our easy-to-use app and diverse game selection have made your time with us enjoyable.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your thoughts. We’re always striving to offer even more exciting experiences, and we’re glad that we’ve hit the mark for you.
Best regards,
Rakoo Casino Team
Fast customer support and they offer me…
Fast customer support and they offer me just what i wanted are very polite and accurate when my deposit took a couple of hours i contacted customer support and they’ve send the request to the right department suddenly the deposit was credited also the verification went quite smooth due to the customer support service
13 January 2025
Unprompted review
Reply from Rakoo Casino
Dear Bram Paijmans,
Thank you so much for your thoughtful feedback! We’re thrilled to hear that our customer support team was able to assist you efficiently and accurately. We pride ourselves on providing prompt and helpful support, and it’s great to know that your experience with us reflected that.
It’s also fantastic to hear that both your deposit and verification process went smoothly after reaching out. Our team works hard to ensure everything is handled swiftly and correctly, so your words mean a lot to us.
We hope you continue to enjoy your time with us, and look forward to supporting you on your gaming journey.
Best regards,
Rakoo Casino Team
Paul is very good guy
Paul is very good guy . He is very helpfull . He helps me all the time .
He does his job very good.
13 January 2025
Unprompted review
Reply from Rakoo Casino
Dear Wesly Krijnen,
Thank you so much for sharing such a kind review! We’re absolutely thrilled to hear that Paul has been such a great help to you. He is indeed a valued member of our team, and your feedback truly highlights the dedication and passion he brings to his role. It’s amazing to know that his support has made a difference in your experience with us.
We always strive to ensure that every player has a smooth and enjoyable journey, and it’s players like you that inspire us to keep improving. Rest assured, we’ll continue to provide top-notch service and support, and Paul will be especially glad to hear your positive words.
Best regards,
Rakoo Casino Team
Reply from Rakoo Casino
Dear Wesley van Kessel,
Thank you so much for taking the time to leave such kind words!
We’re thrilled to hear that you’ve had a positive experience with our communication. At Rakoo Casino, we put a lot of focus on providing timely and clear responses, so it’s fantastic to know that our efforts have made a difference for you.
Your satisfaction is our top priority, and we're always ready to support you.
Looking forward to hearing from you again soon.
Best regards,
Rakoo Casino Team
Olivier is the best vip manager 😆😃
7 January 2025
Unprompted review
Reply from Rakoo Casino
Dear Jack,
You’ve got that right—Olivier truly is the best! We're thrilled to hear that he’s been making your experience so awesome. His dedication and quick responses have earned him a loyal following, and it’s fantastic to know you’re among them!
We’ll make sure to pass along your kind words to him—he’ll definitely appreciate the shoutout. If you ever need anything, you know he’s just a message away to help with whatever you need.
Thanks for being such an awesome part of our community!
Best regards,
Rakoo Casino Team
Oliver is the best prive manager.
6 January 2025
Unprompted review
Reply from Rakoo Casino
Dear Ferry Herrie,
Thank you for taking the time to leave such a kind review! We’re absolutely thrilled to hear that Oliver has made a positive impact on your experience as your VIP manager. Consistently going the extra mile to ensure that our VIP players receive exceptional service and support.
His dedication and personal touch truly set him apart, and knowing that you’ve experienced that first-hand means the world to us. We’ll make sure to pass along your compliments—he’ll be over the moon!
We appreciate having you as part of our community and are grateful for your continued trust.
Best regards,
Rakoo Casino Team
Once i won something they frozen my…
Once i won something they frozen my account.
I have always been satisfied with Rakoo Casino's customer service, even when I didn't win anything for a long time.
On November 27 I finally made a withdrawal request and asked if it could be processed.
Despite having funds still in my balance and an active withdrawal, two days later (before the weekend) I discovered that my account had been frozen. Now I can't do anything with it.
The customer service only replied with "be patient" and hasn't provided any clear answers on why my account was frozen or how this could happen. They mentioned it was for security reasons from higher up, but I have received no further explanation. It's really frustrating, especially after such a long wait. I am extremely disappointed because I had good experiences with Rakoo in the past,
But now my trust is completely gone.
27 November 2024
Unprompted review
Reply from Rakoo Casino
Dear Nina,
Thank you for sharing your detailed feedback. First, we’d like to acknowledge and sincerely apologize for the frustration you’ve experienced. Your trust and satisfaction mean a great deal to us, especially as a loyal player who has appreciated our service in the past.
Unfortunately, without specific details related to your account, we’re unable to investigate the matter thoroughly at this time. To help us resolve this issue for you as quickly as possible, we kindly ask that you reach out to us directly via email. Please include your account information and any relevant details regarding your request.
Once we receive this information, we’ll prioritize your case and provide a detailed update as soon as possible. We are committed to restoring your trust and ensuring your experience with us is a positive one moving forward.
Thank you for your patience and for giving us the opportunity to make this right.
Best regards,
Rakoo Casino Team
Read carefully!
Read carefully! Rakoo says 2 things after leaving 2 reviews:
1. Contact support via chat - how ‘they blocked my account’, and even wrote that in the review.
2. We can’t contact you if we don’t have your details… ‘wrote emails etc. - but zero response’.
Never ever trust this casino. They harm! They lie! They don’t reply. They block you when you have a problem. Shall I continue… Rakoo - solve this issue.
Funny, look at the automated reply they provided again to this review…! It says enough.
2 December 2024
Unprompted review
Reply from Rakoo Casino
Dear Rona,
Thank you for sharing your feedback. We truly regret to hear about your negative experience, and we understand how frustrating.
Unfortunately, without your account details, we really can't verify or investigate your situation. To help us resolve this matter efficiently, please reach out to us directly via email or our live chat. Our team is always ready and eager to assist you, and we want to ensure that any concerns you have are addressed properly.
We genuinely value your feedback, and we're committed to making things right. Please don't hesitate to contact us with the necessary details so we can help resolve the issue.
Best regards,
Rakoo Casino Team
Complaint Regarding Game Error, Missing Funds, and Account Closure Refusal
I recently played live blackjack on Rakoo Casino platform and encountered a significant issue during gameplay. Due to an error in the game, I believe €250 has disappeared from my account. I promptly emailed your customer support with detailed evidence and requested an investigation into the matter.
However, it has now been over a week, and despite my repeated requests for updates, I have only received vague responses stating that the matter is "being looked into." There has been no clear timeline or resolution offered.
Frustrated with the lack of transparency and progress, I decided to request the closure of my account. I have made at least four separate requests to have my account closed, yet the casino has refused to honor my request without providing a valid explanation.
This experience has been incredibly disappointing and has left me with no trust in your platform. I hope this public review prompts action to address these issues swiftly and fairly.
14 November 2024
Unprompted review
Reply from Rakoo Casino
Dear Klaas Nep,
Thank you for taking the time to share your concerns with us. We genuinely regret that you’ve encountered these issues during your time with us, and we completely understand how frustrating it must be for you. It’s never our intention to leave players feeling unsupported or unheard.
In order to investigate the error and address your account closure request accurately, we would need more specific details related to your account. Unfortunately, without that information, we’re unable to resolve the situation or provide a precise update. We’re always happy to help and ensure that any issues are thoroughly investigated. Please reach out to us with your account details via email so we can review the matter in full and provide you with the clarity you deserve.
We truly appreciate your feedback, and we’re committed to resolving this situation as quickly as possible. Our goal is to restore your trust in our platform and ensure that you have the best possible experience moving forward.
Thank you for your patience and understanding. We look forward to assisting you further.
Best regards,
Rakoo Casino Team
Scam do not play here whatever you do…
Scam do not play here whatever you do don't waste your money or energy or time because they will scam you as good as they can I had a bonus and they didn't give it to me and they refused to tell me why and afterwards they said I have used my funds they can't give me bonus and they said I should have called the support but there is nothing in the welcome bonus that states that I need to call the support to get my bonus stay away
14 November 2024
Unprompted review
Reply from Rakoo Casino
Dear DeadlyPantalones,
Thank you for sharing your experience, and we’re genuinely sorry to hear about the frustration you’ve encountered with the bonus. We understand how disappointing it can be when things don’t go as expected. Please know that we take all concerns seriously, especially when it comes to bonuses and promotions.
We apologize for any confusion caused regarding the bonus terms. To better assist you, we would need to look into the specific details of your account and the situation. Unfortunately, without this information, we’re unable to verify or investigate the matter fully.
To resolve this issue and ensure you receive the assistance you deserve, please reach out to us via email. Our team is ready to look into the details of your case and provide any support we can.
We truly value your feedback, and we are committed to offering the best possible experience for our players.
Best regards,
Rakoo Casino Team
Reply from Rakoo Casino
Dear Niels Oosterhof,
Thank you so much for your kind words! We’re absolutely delighted to hear that you think we’re the best and that our service has met your expectations. It’s incredibly rewarding to know that our efforts are being appreciated by players like you.
We pride ourselves on delivering a high-quality experience and are thrilled that you’ve had such a positive interaction with us. Your feedback means a lot and inspires us to keep improving every aspect of our casino, so you can continue to enjoy the best service possible.
We look forward to seeing you again soon, and don’t hesitate to reach out if there’s anything more we can do for you!
Best regards,
Rakoo Casino Team
Why every profile in here giving…
Why every profile in here giving positive and green rate has totally given 1 or 2 reviews since they created their Trustpilot account? :)) never again at this casino
1 November 2024
Unprompted review
Reply from Rakoo Casino
Dear Hassan Dehghan,
Thank you for sharing your thoughts with us. We completely understand your concerns, and we would like to take a moment to address them directly.
All the reviews you see, both positive and negative, are shared voluntarily by our players. We truly value every piece of feedback, as it helps us understand what we’re doing well and where we can improve. Our goal is to maintain transparency, and we take great pride in the fact that the reviews reflect the honest opinions of those who have experienced our casino firsthand.
We believe that both positive and critical feedback are equally important. Positive reviews let us know what’s working and what players enjoy, while constructive criticism gives us the insight we need to make meaningful improvements. We never take this feedback lightly, and we are always working to make your experience even better.
We respect your perspective, and we’re sorry to hear that you feel disappointed. Should you wish to discuss any aspect of your experience further, please don't hesitate to reach out to our support team.
Thank you again for sharing your thoughts, and we hope that, in time, your experience with us might improve.
Best regards,
Rakoo Casino Team
Great Casino
Great experience playing on this site.Very fast withdrawal via crypto,Nice games and bonuses.Excellent support A+++ Highly recommended
17 October 2024
Unprompted review
Reply from Rakoo Casino
Dear Sir Walter Buffalo the III,
What an absolute delight it is to read your glowing review! We’re thrilled to hear that your experience with us has been nothing short of fantastic. It’s wonderful to know that our fast cryptocurrency withdrawals, exciting games, and generous bonuses have made your time on our site enjoyable.
Our support team works diligently to ensure every player feels valued, and we’re so pleased to see your A+++ rating for their service! Your recommendations mean the world to us, and we appreciate your trust in our casino.
We look forward to continuing to provide you with great experiences, thrilling gameplay, and more exciting rewards in the future.
Happy gaming!
Best regards,
Rakoo Casino Team
Good chatbox and fast contact with lufe…
Good chatbox and fast contact with Domenic. Hé was kind and helpfull
10 October 2024
Unprompted review
Reply from Rakoo Casino
Dear mieke Vermeulen van Duijn,
Thank you for your wonderful feedback! We’re thrilled to hear that you had a positive experience with our chat support, especially with Domenic. His kindness and helpfulness truly reflect our commitment to providing exceptional service, and we’re delighted to know he made a difference for you.
We’re always happy to help and ensure you have the best gaming experience possible.
Thank you once again for sharing your thoughts with us!
Best regards,
Rakoo Casino Team
Dont trust these casino rakoo these is…
Dont trust these casino rakoo these is a casino that strives to get your money legasy of dead the slot dont even gives you the bonus free spins as its always pushed down and wen you ask for investigation the come back with we see no mistake or issue efry time its redicules that these casino fix her slots to 96%TFP (Take From Player) because RTP its not on the game above thats why new i believe that its the workers that done all good revues just like thare standard answer back on bad revues like its based on luck and chance A software all casino have is unfair based on the country because if a game state 96%RTP the will come tell you its on all players and thats unfair because these players that spins on €100 max spin always win and the one lowest stake never wil win.....just like Kansspelautoriteit or malta gaming Commission will never controle these casinos on unfair gaming as the getting payed to look away its.....i have no words for it other than DONT PLAY HERE IF YOU WANT FAIR GAME
4 October 2024
Unprompted review
Reply from Rakoo Casino
Dear Pedro Uuldersma,
Thank you for taking the time to share your thoughts with us. We genuinely appreciate your feedback, as it helps us understand our players' perspectives better.
We understand your concerns regarding the RTP (Return to Player) percentages and the gaming experience. At our casino, we pride ourselves on being transparent and fair. The outcomes of our games are determined solely by luck and chance, with no influence from our team. We ensure that all our games are provided by licensed and reputable developers, who adhere to strict regulations regarding fairness and randomness.
We genuinely regret if you encountered any issues or if your experience did not meet your expectations. Should you feel that there have been any mistakes or misunderstandings, please do not hesitate to reach out to us via email. We are ready to help and ensure that your concerns are addressed promptly.
Your satisfaction is crucial to us, and we are committed to providing a fun and fair gaming environment for all our players. Thank you for your feedback, and we hope to have the opportunity to improve your experience with us in the future.
Best regards,
Rakoo Casino Team
Reply from Rakoo Casino
Dear Nanu Adrian,
Thank you for taking the time to share your thoughts with Rakoo Casino! We’re delighted to hear that you’re happy with your experience at our casino. Your satisfaction is incredibly important to us, and it’s always wonderful to know that we’re meeting your expectations.
If there’s anything specific that you enjoy or if you have any feedback for us, we’d love to hear it! We’re here to ensure that your gaming journey remains enjoyable and fulfilling.
Thank you once again for your support, and we look forward to seeing you again soon!
Best regards,
Rakoo Casino Team
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