Dylanni was great with assistance but .... I just wish she would try harder to not use her affirmative reply as yep but yes instead. Other than that she was knowledgable and very pleasant to work wit... See more
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Review summary
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Reviews shaping this summary
My experience with Raisin support staff has always been excellent, and today’s experience with Eric was no exception. He was able to answer all of my questions and address all of my concerns. His pa... See more
Company replied
Dylan was very willing to accept my feedback and to help me resolve the issue that I called about. It was clear to me that resolving my issue was important to her. She was knowledgeable and very pleas... See more
Company replied
Service has been great. Dylanni was very helpful in helping me close my account right away. Raisin has been a great resource. Highly recommend for shopping high yield savings accounts.
Company replied
Company details
Written by the company
Raisin is a free financial platform offering access to high-yield savings and CDs from 100+ insured banks & credit unions, all in one account. Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account.
Contact info
New York, United States
- (844) 994-EARN
- support.us@raisin.com
- raisin.com/en-us
4.6
Excellent
1K reviews
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Had trouble logging in…
The first time I called they were able to figure out why I wasn’t able to log into my account. Within an hour they told me what to do and I was able to log back into my account!
20 July 2026
Unprompted review
Reply from Raisin U.S.
We're happy to hear we could quickly resolve your login issue! We appreciate you sharing your positive experience with our support team. We are always here to help.
"Josh" made it easy and understandable
"Josh" walked me, step by step, through the process of transferring funds. His information was concise, detailed, and offered with both compassion for my situation and a high degree of professionalism. I think he's a fine example of customer service and a true ambassador of the Raisin brand.
20 July 2026
Unprompted review
Reply from Raisin U.S.
We are so pleased to hear about your positive experience with our Josh! It's wonderful to know that you received clear, detailed information and felt supported throughout the process. We truly appreciate you sharing your feedback.
Scammed out of 760.00
I took advantage of the fresh start offer.It gave them 100k. They deposited 10.00 into high yield savings what's the rate of 4.10% and took the rest of my money and put it in a cash account I didn't sign up for. Scamming out of $760.00 in interest.
2 July 2026
Unprompted review
Reply from Raisin U.S.
We appreciate you sharing your experience with the FRESHSTART offer. We understand your frustration regarding the account setup and the interest concerns. Upon further review, we can confirm that a member of our leadership team has addressed and resolved your concerns.
Consistently Excellent Customer Service
I spoke with Dylanni about a question I had on my account. She literally had the answer as I finished the question. In a world of endless menus designed to frustrate you so you go away or an AI Agent that can't handle even simple question Raisin rules. Calls are answered by live agents in much less than a minute. In three years of working with Raisin I have neve had one bad experience - all have been very easy to understand, knowledgable, pleasant and in Dylanni's case a sense of humor.
16 July 2026
Unprompted review
Reply from Raisin U.S.
We are so pleased to hear about your excellent experience with Dylanni. It is wonderful to know that we could provide such prompt and helpful service, and we truly appreciate your kind words about our commitment to live agent support. We value your long-standing relationship with us and are grateful for your positive feedback.
Worst platform ever
Worst platform ever! I don’t recommend
Its a nightmare to deal with the customer service,especially if you need to update your banking information. What should be a simple process becomes unnecessary extremely complicated and time consuming. They are not helpful or easy to deal with like other platforms or banks in US.
14 July 2026
Unprompted review
Reply from Raisin U.S.
We appreciate you sharing your experience and feedback regarding our platform and customer service. We understand your frustration with the process of updating banking information and how it became overly complicated and time-consuming. We are actively reviewing our procedures to make these essential updates simpler and more efficient for everyone. Your comments are invaluable as we work to improve our services and ensure a smoother experience.
The representative was knowledgeable…
The representative was knowledgeable and friendly.
16 July 2026
Unprompted review
Reply from Raisin U.S.
We're delighted to hear our team provided you with such a positive and helpful experience. Thank you for sharing your kind feedback!
Dylanni provided me with excellent customer service
Dylanni provided me with excellent customer service. She responded quickly and followed-up as promised. Thanks for being great to work with and being a great platform.
16 July 2026
Unprompted review
Reply from Raisin U.S.
We are so happy to hear about your excellent experience with Dylanni! It's wonderful to know that our team was responsive and followed through as promised. Thank you for your kind words.
Prompt and detailed response to my emailed question
After several failed attempts at a phone call (my fault, I had two numbers transposed) I emailed and within an hour or so I got a very detailed response to my question from Rayvnn. She was the one that also suggested. I checked my contact number to make sure I had the right one! Very happy with the service!
15 July 2026
Unprompted review
Reply from Raisin U.S.
We're so happy to hear that Rayvnn was able to assist you efficiently, especially after the initial contact difficulties. We appreciate you sharing your positive experience with us!
Great help
The ease of completing the task and the kindness and patience afforded me made my experience enjoyable. Thank you for your support!
16 July 2026
Unprompted review
Reply from Raisin U.S.
We are so happy to hear that you had an enjoyable experience and that our team was able to provide kind and patient support. Thank you for your wonderful feedback!
Raisin customer service is stellar
I have spoken with raisin employees 3 or 4 times in the past 4 months for clarification. They are always stellar: no wait time, personable, genuine, informed, intelligent. My question is clarified within minutes- they don’t hurry you off incase you have a follow-up.
16 July 2026
Unprompted review
Reply from Raisin U.S.
We are so happy to hear about your positive interactions with our team! It's wonderful to know that our employees have been able to provide you with such clear, efficient, and helpful assistance. We truly appreciate your kind words and your continued trust in us.
The agent I spoke with was very polite…
The agent I spoke with was very polite and helpful and handle my issue really fast. Would be more than happy to work with him again.
16 July 2026
Unprompted review
Reply from Raisin U.S.
We are so glad to hear that our team was polite and helpful, and quickly resolved your issue. We appreciate you sharing your positive experience with us!
All my questions were answered
All my questions were answered. Person was very kind and helpful. I am new to Raisin, and am very impressed that a call could put my questions to rest.
16 July 2026
Unprompted review
Reply from Raisin U.S.
Welcome to Raisin! We're delighted to hear that your questions were fully answered and that you had such a positive experience. It's wonderful to know we could help put your mind at ease.
Ashley was extremely professional
Ashley was extremely professional, friendly and courteous despite me having a lot of unusual problems and she stayed with me past 8 to make sure my problems were solved. Five out of five stars!
15 July 2026
Unprompted review
Reply from Raisin U.S.
We are so pleased to hear about the exceptional service you received. It's wonderful to know that Ashley went above and beyond to ensure your issues were resolved. We truly appreciate you sharing your positive experience!
Found out what I needed
15 July 2026
Unprompted review
Reply from Raisin U.S.
We're glad we could assist you in finding the information you needed. We appreciate your feedback.
customer service representative was pleasant and very helpful
The customer service representative was thorough in assisting me with my transaction. He also was helpful with other questions I had. Very pleasant.
14 July 2026
Unprompted review
Reply from Raisin U.S.
We are so pleased to hear that our representative was thorough and helpful in assisting you with your transaction and questions. Thank you for sharing your positive feedback!
Amazing Representative
The representative I spoke to was by far the most helpful customer service representative I have ever dealt with from any company. I actually had to ask her if she was real and not AI.
14 July 2026
Unprompted review
Reply from Raisin U.S.
We're so happy to hear about your positive interaction with our representative! It truly makes our day to know our team is providing exceptional service. Thank you for sharing your wonderful feedback.
Great 👍 very helpful and let me know…
Great 👍 very helpful and let me know when I can get my funds
14 July 2026
Unprompted review
Reply from Raisin U.S.
We're happy to hear we could be helpful and provide you with timely updates regarding your funds. We appreciate your positive feedback!
Great online savings platform
Starting the account and transferring funds was super easy with just a couple minor hiccups which were addressed by a very responsive customer service.
9 July 2026
Unprompted review
Reply from Raisin U.S.
We are so glad to hear that registering your account and transferring funds was an easy process for you. It's wonderful to know that our customer service team was responsive and helpful in addressing any minor issues. Thank you for sharing your experience with us!
They took my $250K & locked me out of my account! Horrible customer service!
They took my $250K when I opened the account, then immediately locked me out of my account for “security reasons”. Said I had to verify my identity using some face scanning thing that wouldn’t work. They said there was no other option, and would not give me access to my money! So now I’m trying to get my money back. They won’t sent it back to my bank. They said I have to have my bank pull it back. It is ridiculous that they can just take my money and then lock my account. If they couldn’t verify me, why did they take my money?
They keep telling me to call their customer service, which I’ve done repeatedly, but they are no help at all! All they do is read from a script. If you give them a problem that’s not on the script, they won’t do anything to help you.
11 July 2026
Unprompted review
Reply from Raisin U.S.
We are very concerned to learn about the difficulties you encountered with account access and identity verification, especially after depositing a significant amount. We understand how frustrating it must be to be locked out of your funds and the challenges you faced with the verification process. We are actively looking into this matter to understand what went wrong and to prevent similar occurrences. Your feedback is crucial as we work to improve our systems and support.Please reach out to our support team to further address your concerns at 844-994-3276.
Using the website was not intuitive…
Using the website was not intuitive enough for me to complete this transaction without calling, unfortunately. Knowing that I needed to click on the bank currently holding the CD was not intuitive. Fortunately, the call was straightforward and short.
Carole
10 July 2026
Unprompted review
Reply from Raisin U.S.
We appreciate you sharing your experience with our website. We understand that the process of selecting your bank wasn't as clear as it should have been. Your feedback about the intuitiveness of our site is valuable, and we are always looking for ways to improve our user experience. We are glad to hear that our call was straightforward and helpful.
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