Dylanni was great with assistance but .... I just wish she would try harder to not use her affirmative reply as yep but yes instead. Other than that she was knowledgable and very pleasant to work wit... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Nate, the representative I spoke to, was extremely helpful and patient and resolved my matter in a timely and efficient manner. He assured me that all of my information was accurate since I was a litt... See more
Company replied
My experience with Raisin support staff has always been excellent, and today’s experience with Eric was no exception. He was able to answer all of my questions and address all of my concerns. His pa... See more
Company replied
Absolute pleasure speaking with Jack O’C today. It’s wonderful to actually get answers to questions and be treated with respect. Can’t recommend this company and its employees highly enough!!!
Company replied
Company details
Written by the company
Raisin is a free financial platform offering access to high-yield savings and CDs from 100+ insured banks & credit unions, all in one account. Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account.
Contact info
New York, United States
- (844) 994-EARN
- support.us@raisin.com
- raisin.com/en-us
4.7
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dyalani was very helpful and answered…
Dyalani was very helpful and answered all of my questions. She did that with patience and kindness, which is rare these days. I enjoyed our conversation and felt good about dealing with Raisin going forward.
13 October 2026
Unprompted review
Reply from Raisin U.S.
We are so glad to hear about your wonderful experience with Dylanni! It is fantastic to know that your questions were answered with care and attentiveness, leaving you confident about continuing your journey with us. Thank you for sharing your positive feedback.
Eric the UK customer service
Eric the UK customer service. rep was extremely helpful when explaining how Raisin works. Raisin is a great concept. Being able to get better interest rates by switching banks without having to open new accounts is very innovative. Wish I had found Raisin years ago
9 October 2026
Unprompted review
Reply from Raisin U.S.
Thank you for sharing your positive experience. We are thrilled to hear that Eric was so helpful and that you are enjoying the convenience of accessing competitive interest rates seamlessly. Your feedback is greatly appreciated.
THIS IS NOT A BANK
THIS IS NOT A BANK! This is a 3rd Party portal. Feels like a HUGE SCAM!! They took my money and said my account was with Merit Bank. I have no recollection of providing my info to Merit Bank. Then I was told the money is on hold and not with Merit Bank yet. I had to provide more info before the funds would be released. This seems like a huge phishing scam and perhaps should be investigated by the banking regulators, since they are a front for transferring money from safe institutions. BE CAREFUL!
9 October 2026
Unprompted review
Reply from Raisin U.S.
Thank you for taking the time to share your feedback with us. We hear your serious concerns regarding the processing of your funds, the involvement of partner financial institutions, and the additional verification steps required for your transaction. We recognize how alarming it feels when the security of your money seems uncertain or when unexpected security checks delay your transfers.
Transparency and safety are central to our procedures, and we take security verification protocols very seriously. We are currently conducting a detailed review of your account setup and the status of your transfer to ensure all security measures were applied correctly and to clarify how our services connect with partner banks.
If you need further assistance, we encourage you to connect with our team at support.us@raisin.com or give us a call at 844-994-3276.
Jack was very helpful in assisting me…
Jack was very helpful in assisting me on navigating through the system to transfer money from the high yield account to my personal savings account. The interface is very confusing.
9 October 2026
Unprompted review
Reply from Raisin U.S.
We're glad to hear that Jack provided supportive assistance during your funds transfer. We appreciate your positive feedback and are actively taking steps to improve the clarity of our platform.
Wendy has made all difference toward a…
Wendy has made all difference toward a solution to my problem. She listened and followed up closely all. she delivered an outstanding service
8 October 2026
Unprompted review
Reply from Raisin U.S.
We are so glad to hear that you received such attentive and dedicated support in resolving your issue. It is wonderful to know that Wendy listened carefully and kept you updated throughout the process. Thank you so much for taking the time to share your positive experience with us!
Jack
Jack, my advisor was excellent! Helped me understand why using the Password app was causing my issues with resetting my password. Thanks Jack!
8 October 2026
Unprompted review
Reply from Raisin U.S.
Thank you for the fantastic 5-star rating, Sharon! We are thrilled to hear that Jack provided clear guidance on how the password app was impacting your reset process. It is wonderful knowing that you received such patient and helpful support, and we will be sure to share your appreciation with them!
A Great Experience
Wendy R., was so helpful, very friendly and very professional. She thoroughly answered all my questions. Wendy was very patient, when for my clarification, I stated back to her what I heard her say. Wendy also provided me with additional and useful information.
All-in-all, I had a great experience! Give that woman a raise!!!
6 October 2026
Unprompted review
Reply from Raisin U.S.
Thank you so much for the glowing review, Briann! We are thrilled to hear that you had such a wonderful interaction and that all of your questions were answered with patience and care. Providing thorough and helpful support is always our goal, and your kind feedback truly means the world to our team.
Eric was absolutely incredible
Eric was absolutely incredible! Best customer service ever
6 October 2026
Unprompted review
Reply from Raisin U.S.
We are glad you enjoyed your experience and received outstanding care from Eric. Thank you for your review.
Promo Details
Web site was confusing regarding the new customer promotion. Agent clarified it.
6 October 2026
Unprompted review
Reply from Raisin U.S.
Thank you for the review. We're glad you enjoyed your experience with our helpful agent, and we will improve our site's promotional clarity.
Very knowledgeable representative
5 October 2026
Unprompted review
Reply from Raisin U.S.
Thank you for taking the time to leave us a 5-star review, Sal! We are thrilled to hear that our representative provided knowledgeable and helpful support. We appreciate your business!
The website was't allowing me log into…
The website was't allowing me log into my account:( The called the help line and with a short wait time, the CSR resolved my problem.
2 October 2026
Unprompted review
Reply from Raisin U.S.
We are happy to hear that our support team quickly resolved your sign-in trouble. Thank you for your review, and we appreciate your patience while we helped.
The associate demonstrated extremely…
The associate demonstrated extremely emphasis in helping my issue.. it was resolved in a matter of minutes.. Great asset to RAISIN..'s team..
1 October 2026
Unprompted review
Reply from Raisin U.S.
We are happy to hear that our team member provided such efficient and helpful support to resolve your situation quickly. Thank you for taking the time to share your positive experience with us.
Nate - amazing representative to work with
Nate, the representative I spoke to, was extremely helpful and patient and resolved my matter in a timely and efficient manner. He assured me that all of my information was accurate since I was a little concerned that I had perhaps fallen for a scam since I had gotten locked out of my account. His reassurances helped ease my mind and gave me confidence that all was well, and it was just a glitch on my side, trying to login. He got my account unlocked through the proper channels and I was back in business by the time I lovged back onto the site.
29 September 2026
Unprompted review
Reply from Raisin U.S.
Hi Maria, thank you for taking the time to share your review! We know how stressful an unexpected account lockout can be, so we’re so glad to hear that Nate was able to provide the patient, reassuring support you needed to get back into your account smoothly. We will be sure to pass along your kind words to Nate, and we look forward to continuing to assist you!
Dynalli was courteous and attentive
Dynalli was courteous, knowledgeable, and listened well. She showed concern for my situation and delivered the results that I expected.
30 September 2026
Unprompted review
Reply from Raisin U.S.
Thank you for taking the time to share your feedback, Abdur! We are delighted to hear that Dylanni was courteous, attentive, and able to deliver the exact results you expected. We’ll be sure to pass along your kind words to her, and we look forward to continuing to assist you!
Agent was extremely patient and…
Agent was extremely patient and knowledgeable. My issue was resolved quickly and efficiently.
30 September 2026
Unprompted review
Reply from Raisin U.S.
Thank you for sharing your feedback! We are thrilled to hear that our agent was patient, knowledgeable, and able to resolve your issue quickly and efficiently. We appreciate your support and look forward to continuing to serve you!
Jack was very knowledgeable and…
Jack was very knowledgeable and friendly. Answered my question quickly. Had some great insight and advice going forward.
30 September 2026
Unprompted review
Reply from Raisin U.S.
Hi Michael, thank you so much for taking the time to share your feedback! We’re glad to hear that Jack was friendly, answered your questions quickly, and offered valuable insights for moving forward. We will be sure to pass along your kind words to him, and we look forward to continuing to assist you!
Dyllani was very helpful in explaining…
Dyllani was very helpful in explaining the cash account process & how it works. She even gave me a tip ffor making deposits to my savings account directly from my external bank account.
29 September 2026
Unprompted review
Reply from Raisin U.S.
Thank you for taking the time to share your feedback, Carol! We are delighted to hear that Dylanni took the time to clearly explain the cash account process and share a helpful tip for managing direct deposits from your external bank. We’ll be sure to pass along your kind words to her, and we look forward to continuing to assist you!
Always a pleasure when reaching out to…
Always a pleasure when reaching out to Raisin. Issue resolved in minutes. Thanks
28 September 2026
Unprompted review
Reply from Raisin U.S.
Thank you so much for taking the time to leave this feedback, Beau! We’re glad to hear that reaching out was a breeze and that our team was able to resolve your issue so quickly. We appreciate having you with us!
When the Company is Always Right
When those companies et al that strive to promote their business/es and in order to keep customers happy, one of their first priorities is to focus on hiring their representatives/associates who will actively serve as the first-line communication to the business. It was imperative for me that I contact Raisin today to update my account, and to verify certain movements in that regard. It was my luck that your associate, Mr. Ethan, was the right person that I needed at that time. He was personable- patiently letting me articulate all my reasons for calling. He asked to right questions to quickly allay my concerns. He provided other Raisin banking information that -had I known, I would not have cancelled my account. As a result, I now have the option of continuing with Raisin. He was knowledgeable of Raisin's products when I asked about them. He is a gentleman and an asset to Raisen. Additionally in this regard - the few times in my 3months' experience at Raisin, your associates were always pleasant and helpful.
28 September 2026
Unprompted review
Reply from Raisin U.S.
Hi Evangeline, thank you so much for taking the time to share your experience with us! We are thrilled to hear that Ethan was able to listen patiently, answer your questions, and provide the clarity you needed regarding your account and Raisin's product offerings.
Our team strives to provide knowledgeable and helpful support at every turn, and we will be sure to pass along your kind words to Ethan. He will be delighted to know the positive impact he had on your experience. We’re so glad to have you with us and look forward to continuing to serve you!
Raisin is currently holding my funds HOSTAGE!
Raisin is currently holding my funds HOSTAGE over a failed ACH transfer. The transfer DID NOT fail due to NSF. It failed due to the banks changing hands. Raisin is now DEMANDING I reverify my identity AND reestablish ownership of the external account. Even after "performing" the "required" steps, Raisin continued to leave my account inaccessible. I have substantial deposits in Raisin and they are DENYING access to my funds over a failed 1K transfer. Raisin has been informed if this continues complaints will be filed with the CFPB and NYDFS. This is something I have never had to do in 50+ years of banking!
Update: Raisin "reinstated" my account a week later after I filed a formal complaint at complaints[dot]us@raisin[dot]com. Unfortunately, Raisin seems to take the tact of taking egregious actions on customer accounts and then apologizing LATER. Well Raisin, APOLOGY NOT ACCEPTED. Please address your out-of-control compliance/security processes and then we can talk!
23 September 2026
Unprompted review
Reply from Raisin U.S.
Hi Joe, thank you for bringing this to our attention, and we deeply apologize for the frustration and inconvenience this situation has caused. We completely understand how concerning it is to experience restricted access to your funds, especially during an account update or external bank transition.
Because Raisin operates under strict federal financial regulations and security standards to protect your assets, automated safety protocols can trigger account holds when an external ACH transfer fails or link details change. However, we recognize how crucial it is to resolve these verification steps quickly once provided.
We want to prioritize resolving this for you immediately. Please reach out to our dedicated support team directly at complaints.us@raisin.com or call us at 1-(844) 994-3276 (Mon–Fri, 8:00 AM – 8:00 PM ET) so we can escalate your account directly to our Customer Advocacy Team for immediate manual review. Thank you for your patience while we work to make this right.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.