Raisin U.S.Reviews 

959
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 352 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent customer service and the helpful, knowledgeable, and pleasant staff, who are often highlighted for their patience and courtesy. Reviewers appreciate the ease of speaking to a live person without long hold times and the quick resolution of their questions. The user experience is consistently described as easy, convenient, and smooth, making it simple to open accounts, deposit, and withdraw funds. However, some customers also noted issues with payment processes, such as difficulties with changing external bank accounts or delays in fund transfers. A few other people also felt that the platform can be frustrating when needing to move money around, with some experiencing long delays and limitations on transfer options.

What people talk about most

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the efficiency, helpfulness,... See more

Staff

Customers had positive experiences with staff, frequently praising their professionalism, knowledge, and... See more

Payment

Users describe ambiguous interactions with payment, with some finding it easy to make deposits and transfers,... See more

User experience

Clients share positive opinions on user experience, with many finding the platform easy to use, navigate, and... See more

Response time

Customers consistently note positive experiences with response times, particularly praising the quick phone... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had very good experiences with Raisin since the beginning. Customer service is great. Easy to actually speak to someone rather than dealing with AI generated response systems. Please do not... See more

Company replied

Rated 5 out of 5 stars

YOUR TELEPHONE CUSTOMER SERVICE REP WAS VERY INFORMATIVE. SHE EXPLAINED EVERYTHING ABOUT MY SAVINGS ACCOUNT AND MADE ME REALIZE THAT RAISIN IS "NOT AN ONLINE SCAM". THE EMAILS I RECEIVE... See more

Company replied

Rated 5 out of 5 stars

I appreciate the ease of browsing for various CDs and savings accounts with the best rates in one place. Opening an account is simple; deposits and withdrawals are easy. I also receive email updates o... See more

Company replied

Rated 5 out of 5 stars

Great customer service. Responsive. Quick to resolve any questions I may have. Excellent offers from a wide range of banks. Account is easily accessible and site is very user friendly. Communication i... See more

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

Raisin is a free financial platform offering access to high-yield savings and CDs from 100+ insured banks & credit unions, all in one account. Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

959 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(959)

347 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My question regarding beneficiary…

My question regarding beneficiary assignment was answered. I would have liked the ability to name a contingent or secondary beneficiary, rather than only the choice to (1) name a 100% POD beneficiary (with no contingent beneficiary) or (2) assign a 50-50 split to beneficiaries.

21 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We appreciate you sharing your feedback regarding beneficiary designation. We understand your desire for more flexible options, such as naming contingent beneficiaries, and we will certainly consider this for future improvements.

Rated 5 out of 5 stars

Great Experience

Creating an account was easy…any questions I had were addressed quickly and the communication was clear and concise. Really happy with my experience and investment into Raisin.

26 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're so happy to hear you had such a positive experience with us and are pleased with your investment! Thank you for your kind words.

Rated 5 out of 5 stars

The staff was very courteous and…

The staff was very courteous and efficient and knowledgeable. Had my answer in a heartbeat.

19 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're so glad our team provided you with such efficient and knowledgeable service. Thank you for your kind words!

Rated 5 out of 5 stars

Great Company for the People who have a lot of Cash Savings

The website, the interest rates, and the services are all great. I have been their depositor since February 2022 when it was operated under the name of SaveBetter.com. I already decided to be their forever customer until the day I stop breathing because this company saves me a lot of time and makes my life much easier. If you want to learn more about my past experience, please read my previous reviews.

21 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We are so happy to hear that our website, interest rates, and services have met your expectations. We truly appreciate your loyalty since 2022 and are glad we can save you time and make your life easier. Thank you for being a valued customer!

Rated 5 out of 5 stars

Thank you for having Alistair Wood

Thank you for having Alistair Wood, Saransk Bansid & Michael Blum share their knowledge with us. They each did an excellent job I am tech challenged but I was able to join the meeting and learn how to move about your platform with a bit more comfort. I am new to saving or making any kind of interest and it has been a fun and scary ride... Thank you for showing me how to generate a decent gain without stock market gimmicks. You are making it possible for everyone to learn and grow. Thank you again, Marty

13 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We are so happy to hear that our team was able to share valuable knowledge with you. It is wonderful to know that you found the session helpful in navigating our platform and learning about generating gains. We appreciate your kind words and thank you for your feedback.

Rated 5 out of 5 stars

very helpful support call

The conversation was helpful, polite, and informative without being absurdly chatty.

13 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're glad to hear our conversation was helpful and informative for you. We appreciate your positive feedback.

Rated 4 out of 5 stars

Easy to navigate

Easy to navigate, interface could use more features

8 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're glad you found it easy to navigate! We appreciate your feedback on features.

Rated 5 out of 5 stars

Excellent company

Whenever I call, which is often, all customer service Representatives are courteous, knowledgeable, patient, and are able to resolve my problem with the first call

8 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We are so glad to hear that our customer service team consistently provides you with excellent support and resolves your concerns efficiently. Thank you for your kind words!

Rated 5 out of 5 stars

Customer service

I had to contact Raisin twice. The second time because I couldn't remember what the representative the first time told me. Both representatives were very helpful and knowledgeable. They were very patient in helping me with my questions. I would recommend Raisin.

11 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We are so glad to hear our representatives were helpful and knowledgeable during your interactions. We appreciate you recommending us!

Rated 5 out of 5 stars

Customer Service Chat

I chatted with a customer service representative on the Raisin platform. The agent was very helpful. She answered all of my questions regarding a bonus that Raisin was offering for a deposit of new money. Agents have always been very helpful, knowledgeable and polite when I have had questions or concerns.

28 April 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're happy to hear that our agent was so helpful and knowledgeable! We appreciate you taking the time to share your positive experience with our customer service. It's great to know that we could answer your questions!

Rated 5 out of 5 stars

Answered all my questions

Answered all my questions. They were patient with me and helped me understand what I needed to do.

4 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're happy to hear that we answered all your questions and provided you with the support you needed. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Raisin is simple, consistent, and their staff are great!

I love using Raisin for my investments. I could spend a lot of time in the stock market and perhaps make more money overall, but then I would have to deal with gains and losses and have a more complicated tax return. Raisin lets me choose my high yield savings and/or CD account options and watch my money grow at a reasonable and guaranteed rate. No muss, no fuss. It is easy to transfer money in and out of accounts and there are no fees while you get top-tier earnings. This truly is a platform made for those who don't want to settle for meager bank interest, but also don't want the complication of the stock market. I could not be more pleased. At the end of the year you get a 1099-INT to add to your tax return. As simple as it gets!

4 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're happy to hear that you find our platform a simple way to grow your money at a guaranteed rate, without stock market complexities. We appreciate your feedback.

Rated 5 out of 5 stars

Engaged and Insightful

My experience working with Venko was phenomenal! He had a professional demeanor and provided concise instructions to help resolve my issue. He was also able to explain in depth each part of the process. I couldn't speak higher about the quality of the service I received!

6 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're happy to hear that you had a phenomenal experience! We appreciate your highlighting the professional demeanor and concise instructions that helped resolve your issue. Thank you for your positive feedback on the quality of service.

Rated 5 out of 5 stars

Security Concerns Taken Seriously

I needed to make a security change to my account, and it was handled promptly and professionally while ensuring that I felt protected.

4 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're happy to hear that the security change to your account was handled promptly and professionally. We appreciate you feeling protected and thank you for your positive feedback!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look