Raisin UK Reviews 

3,909
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 630 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its user-friendly design, safety, and efficiency, making investment and savings management straightforward. Many highlight the superb user interface and seamless processes for setting up accounts or moving funds quickly. Customer service also receives high marks, with people appreciating the professional, helpful, and polite agents. However, some customers noted difficulties with payment processes, including issues transferring or withdrawing funds, and occasional problems with bonus payouts. A few reviewers also experienced slow customer support response times or unanswered emails. Specific concerns included not receiving email messages or finding email text infeasibly small, and occasional website navigation challenges.

What people talk about most

User experience

Users describe positive interactions with user experience, consistently praising the platform's ease of use... See more

Customer service

Customers had positive experiences with customer service, often praising the helpfulness, patience, and... See more

Payment

Customers consistently note ambiguous experiences with payment, with some finding it straightforward to open... See more

Website

Reviewers highlight positive aspects of the website, with many customers finding it easy to use and navigate,... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I found the process of changing my nominated account difficult online, in large part because I was not receiving messages from Raisin into my email account. I therefore telephoned Raisin. The call w... See more

Company replied

Rated 4 out of 5 stars

Used Raisin past 2-3 years ti maximise my interest returns on savings account. ideas initially a bit worried about basically putting money in a foreign account, adding a degree of separation, but the... See more

Company replied

Rated 5 out of 5 stars

I wish I had found Raisin sooner, working with this platform is a no-brainer! Just one lot of screening paperwork (legal/financial/ID etc.) and then moving between funds or setting up new ones is done... See more

Company replied

Rated 5 out of 5 stars

Just started with Raisin as need to open multiple accounts due to current FSCS £85k guarantee (before this changes to £120k). Could not have been easier with super clear correspondence at every step.... See more

Company replied


Company details

  1. Investment Service
  2. Alternative Financial Service
  3. Financial Institution
  4. Non-Bank Financial Service

Written by the company

Raisin.co.uk is the UK marketplace for Raisin, which serves over 220,000 savings customers across Europe. Today, Raisin UK has one aim; to help UK customers save time and make money through our savings marketplace. We provide UK savers with an easy way to apply for and manage savings products from a variety of partner banks which are guaranteed by the Financial Services Compensation Scheme (FSCS) for our UK banks or the European country equivalent for our European banks, through the European Deposit Guarantee Scheme (DGS).


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(3,909)

589 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Savings Experience

I have been saving with Raisin for many years now, thanks to Martin Lewis. They have great savings products. They are extremely competitive in this field and everything is so straightforward.
The website is easy to navigate and if I do need to speak to someone in person they have always so helpful.
I hope this level of service continues.

20 January 2026
Raisin UK logo

Reply from Raisin UK

Dear Elaine,

Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.

Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!

Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/

Please feel free to contact us anytime you need assistance.

Kind regards,
Raisin UK Customer Services Team

Rated 5 out of 5 stars

I have been saving through raisin bankr…

I have been saving through raisin bank for a couple of years now
The rates there partner banks offer is compedetive
There site is easy to navigate and they keep you informed on you savings and when they are due to mature ,reinvesting is very easy and quick

17 January 2026
Raisin UK logo

Reply from Raisin UK

Dear Colin,

Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.

Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!

Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/

Please feel free to contact us anytime you need assistance.

Kind regards,
Raisin UK Customer Services Team

Rated 5 out of 5 stars

Brilliant service

Brilliant service ,immediate help , and peace of mind which is important when your money is concerned.

16 January 2026
Unprompted review
Raisin UK logo

Reply from Raisin UK

Dear Gary,

Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.

Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!

Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/

Please feel free to contact us anytime you need assistance.

Kind regards,

Raisin UK Customer Services Team

Rated 5 out of 5 stars

Was easy to open with the guidance of a…

Was easy to open with the guidance of a caring professional and a courteous staff I feel I have joined a trusted organisation

15 January 2026
Raisin UK logo

Reply from Raisin UK

Dear Ramya,

Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.

Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!

Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/

Please feel free to contact us anytime you need assistance.

Kind regards,
Raisin UK Customer Services Team

Rated 5 out of 5 stars

Good offers on interest rates.

Good offers on interest rates.
A smooth process online.

15 January 2026
Raisin UK logo

Reply from Raisin UK

Dear Lynn,

Thank you for leaving us a review.

We appreciate you taking the time to provide this positive feedback, we are pleased to hear that you feel satisfied with Raisin UK!

We strive to provide our customers with the best rates, and we are continually adding new rates and products to our online savings marketplace.

Did you know that you can also subscribe to our mailing list to hear about our top rates as soon as they land?
You can sign-up using this link: https://www.raisin.com/en-gb/newsletter-subscription-form/

If you need any assistance, please don't hesitate to contact us on 0161 388 2399 or explore our extensive library of FAQs available through your account.

Kind regards,
Raisin UK Customer Services Team

Rated 4 out of 5 stars

Good website

Very easy to use

15 January 2026
Raisin UK logo

Reply from Raisin UK

Dear Bobby,

Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.

Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!

Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/

Please feel free to contact us anytime you need assistance.

Kind regards,
Raisin UK Customer Services Team

Rated 5 out of 5 stars

We have had our retirement pot invested…

We have had our retirement pot invested with Raisin for 4 years now and they are superb.
They are one of the few companies who have a customer telephone helpline that is staffed by very professional helpful customer service agents.
A huge thanks you to the young man that dealt with my call today. His name was Dale. It was an absolute pleasure chatting to him today.

14 January 2026
Unprompted review
Raisin UK logo

Reply from Raisin UK

Dear Jeff,

Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.

We are so pleased to hear of a positive experience with our Customer Service Team and one of the agents Dale was able to assist with your queries.

Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!

Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/

Please feel free to contact us anytime you need assistance.

Kind regards,
Raisin UK Customer Services Team

Rated 5 out of 5 stars

A wide choice of products under one roof!

I’ve been using Raisin for over 5 years. Transactions are easy to do; the range of products is exceptional & saves me a LOT of time as I don’t have to search the products individually.

14 January 2026
Raisin UK logo

Reply from Raisin UK

Dear Mary,

Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.

Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!

Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/

Please feel free to contact us anytime you need assistance.

Kind regards,
Raisin UK Customer Services Team

Rated 5 out of 5 stars

Raisin makes it easy for savers to…

Raisin makes it easy for savers to choose products and invest in them. Details of each product are set out clearly.
Above all, there is a deep integrity ‘feel’ about Raisin. When I first began to invest with Raisin, I wasn’t fully confident that my money was safe. Three years or so later - following investments in several products and numerous transactions, I am fully confident in Raisin and the service it provides. Many thanks.

13 January 2026
Raisin UK logo

Reply from Raisin UK

Dear Chris,

Thank you so much for sharing your experience with us. It made our day!

Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!

Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/

If you need any assistance, please don't hesitate to contact us as we’re happy to help.

Kind regards,
Raisin UK Customer Services Team

Rated 5 out of 5 stars

Very quick

Closed savings account and money in transaction account within a day. Opened new account and money new savings acount next working day.

13 January 2026
Raisin UK logo

Reply from Raisin UK

Dear Peter,

Thank you for leaving us a review.

We appreciate you taking the time to provide this positive feedback, we are pleased to hear that you feel satisfied with Raisin UK!

We strive to provide our customers with the best rates, and we are continually adding new rates and products to our online savings marketplace.

If you need any assistance, please don't hesitate to contact us on 0161 388 2399 or explore our extensive library of FAQs available through your account.

Kind regards,
Raisin UK Customer Services Team

Rated 5 out of 5 stars

put money in and forget about until…

put money in and forget about until your investment finishes

12 January 2026
Raisin UK logo

Reply from Raisin UK

Dear Randall,

Thank you for leaving us a review.

We appreciate you taking the time to provide this positive feedback, we are pleased to hear that you feel satisfied with Raisin UK!

We strive to provide our customers with the best rates, and we are continually adding new rates and products to our online savings marketplace.

If you need any assistance, please don't hesitate to contact us on 0161 388 2399 or explore our extensive library of FAQs available through your account.

Kind regards,
Raisin UK Customer Services Team

Rated 5 out of 5 stars

I rate Raisin 5 star

I’ve been using the Raisin Platform for a few years now. It saves searching for the best rates. Competitive deals with trusted financial organisations. The app makes it super easy to reinvest.

11 January 2026
Raisin UK logo

Reply from Raisin UK

Dear Jan,

Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.

We're so pleased to hear that you are enjoying using our app!

Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!

Please feel free to contact us anytime you need assistance.

Kind regards,
Raisin UK Customer Services Team

Rated 5 out of 5 stars

good service

10 January 2026
Raisin UK logo

Reply from Raisin UK

Dear Rashid,

Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.

Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!

Please feel free to contact us anytime you need assistance.

Kind regards,
Raisin UK Customer Services Team

Rated 5 out of 5 stars

Excellent system

10 January 2026
Raisin UK logo

Reply from Raisin UK

Dear Keith,

Thank you for leaving us a review.

We appreciate you taking the time to provide this positive feedback, we are pleased to hear that you feel satisfied with Raisin UK!

We strive to provide our customers with the best rates, and we are continually adding new rates and products to our online savings marketplace.

If you need any assistance, please don't hesitate to contact us on 0161 388 2399 or explore our extensive library of FAQs available through your account.

Kind regards,

Raisin UK Customer Services Team

Rated 5 out of 5 stars

Easy process to open an account

Easy process to open an account. Information provided was clear. From application, the account was 'live' within 2 days

10 January 2026
Raisin UK logo

Reply from Raisin UK

Dear Julie,

Thank you for leaving us a review.

We appreciate you taking the time to provide this positive feedback, we are pleased to hear that you feel satisfied with Raisin UK!

We strive to provide our customers with the best rates, and we are continually adding new rates and products to our online savings marketplace.

If you need any assistance, please don't hesitate to contact us on 0161 388 2399 or explore our extensive library of FAQs available through your account.

Kind regards,

Raisin UK Customer Services Team

Rated 5 out of 5 stars

Great customer service

Easy to open new accounts and keep all savings in one place. Customer advisors very helpfull and easy to call for any help. Having used them for about 5 years I am more than happy.

8 January 2026
Raisin UK logo

Reply from Raisin UK

Dear Erica,

Thank you for leaving us a review.

We appreciate you taking the time to provide this positive feedback, we are pleased to hear that you feel satisfied with Raisin UK!

We strive to provide our customers with the best rates, and we are continually adding new rates and products to our online savings marketplace.

If you need any assistance, please don't hesitate to contact us on 0161 388 2399 or explore our extensive library of FAQs available through your account.

Kind regards,

Raisin UK Customer Services Team

Rated 4 out of 5 stars

Easy processes, good information

Established contact about a year ago without making investment. No hassle in meantime only occasional comms and alerts. Finally made lump sum investment via the platform this last week and the process was seriously simple!

6 January 2026
Raisin UK logo

Reply from Raisin UK

Dear Customer,

Thank you so much for sharing your experience with us. It made our day!

Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!

Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/

If you need any assistance, please don't hesitate to contact us as we’re happy to help.

Kind regards,
Raisin UK Customer Services Team

Rated 5 out of 5 stars

User friendly

Really easy to open new accounts when other Raisin savings accounts matured

7 January 2026
Raisin UK logo

Reply from Raisin UK

Dear Customer,

Thank you for leaving us a review.

We appreciate you taking the time to provide this positive feedback, we are pleased to hear that you feel satisfied with Raisin UK!

We strive to provide our customers with the best rates, and we are continually adding new rates and products to our online savings marketplace.

If you need any assistance, please don't hesitate to contact us on 0161 388 2399 or explore our extensive library of FAQs available through your account.

Kind regards,
Raisin UK Customer Services Team

Rated 5 out of 5 stars

Good interest rates and simple to set…

Good interest rates and simple to set up. Good App. Excellent service.

7 January 2026
Raisin UK logo

Reply from Raisin UK

Dear Sara,

Thank you so much for sharing your experience with us. It made our day!

We're so pleased to hear that you are enjoying using our app!

If you need any assistance, please don't hesitate to contact us as we’re happy to help.

Kind regards,

Raisin UK Customer Services Team

Rated 5 out of 5 stars

Really good rates and easy app.

Really good rates, and the app is easy to use.

7 January 2026
Raisin UK logo

Reply from Raisin UK

Dear Ali

Thank you so much for sharing your experience with us. It made our day!

We're so pleased to hear that you are enjoying using our app!

Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!

Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/

If you need any assistance, please don't hesitate to contact us as we’re happy to help.

Kind regards,
Raisin UK Customer Services Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look