Image on the sale was misleading, though the description does say 'linen' and 'printed'. However, it is a poor quality item, printing looks naff (unlike embroidered image on website) and feels like we... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Ordered a 6 Nations rugby top. Images on website looked like a traditional top with embroidered badges but when it arrived it was a poor quality printed shirt. Plus delivery took an awfully long time
Company replied
I had ordered 2 rugby shirts through raise our colors on Saturday February 14th. Evri the parcel company here in the UK says they have it but when you go to track the package on their website it says... See more
Company replied
This company, based on their Facebook advertisements appears to be UK based but is actually in China...no problem with that in itself but delivery took nearly 3 weeks and the tee shirt is unwearabl... See more
Company replied
2.1
Poor
185 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 78% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Completely resolved
Update - after initial back and forth correspondence - this company sent refund in full. Despite first misunderstanding - completely resolved.
Bought item because it stated it would arrive by 8th, (I needed it for going away on 12th), item didn't arrive till 17th.
I have emailed repeatedly for return address and instructions. Replied saying they had received my email but no address or instructions!!! Really don't recommend buying from this company - quality is extremely poor and customer service even worse!! Total waste of money - item I will never wear and can't return, lies about return policy and poor irrelevant communication. Waste of £36!!!
UPDATE - emails back and forth continue, there seems to be a big issue with returns! They have offered me half money and keep item but unfortunately the quality is so poor - it isn't even worth that! They state items can be returned if not suitable but it would appear this is a lie!
4 March 2026
Unprompted review
Reply from Raiseourcolours
Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: service@raiseourcolours.com . Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!
Customer service was excellent
Customer service was excellent I received my item which I was really happy with but unfortunately was too large, the team at Raise Our Colours were so accommodating they exchanged my item without hesitation! Thank you so much Raise Our Colours
6 March 2026
Unprompted review
Really liked the product but it was too large
Really liked the product but it was too large. The customer service was exceptional in their communication and they replaced my order with a better fitting size without question or delay. Highly rated.
14 March 2026
Unprompted review
Dreadful quality
Dreadful quality. I wish I’d read Trustpilot first. Inferior fabric, poor stitching, nothing like the image in the photograph. Don’t bother to buy from there.
7 March 2026
Unprompted review
Reply from Raiseourcolours
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@raiseourcolours.com , and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
Dont bother with this company
Dont bother with this company
The fabric is cheap and nasty, delivery late and fit is shocking
On a positive note I managed to get a full refund for the item
17 March 2026
Unprompted review
Reply from Raiseourcolours
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@raiseourcolours.com . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Ordered a hat for my brother in laws…
Ordered a hat for my brother in laws 60th Birthday on 4th March. Emailed numerous times, with the same generic answer that its been detained at customs. Got a notification that evri was waiting for the parcel straight after i paid. So I trusted the sale. Im now thinking its a scam. Im not getting a human reply to my emails. Just the same generic email back. Fuming. Im always careful too. Dont trust
4 March 2026
Unprompted review
Reply from Raiseourcolours
Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@raiseourcolours.com . This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.
Scam, poor quality, don't waste your cash!
Order a t which I knew was ai picture bit took a chance but it was still £20 but what I got was £2 poorly printed t shirt that I will prob need wear don't waste you cash.
16 January 2026
Unprompted review
Reply from Raiseourcolours
Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: service@raiseourcolours.com . Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!
Rugby tops
Had a few issues with order contacted customer support Miya was very helpful thank you
7 March 2026
Unprompted review
Reply from Raiseourcolours
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you have not received the promised refund and that this has caused you disappointment. This is not the standard we aim to provide, and we take your feedback very seriously.
Please contact our customer service email address: service@raiseourcolours.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction.
We appreciate your patience and hope to regain your trust.
Size not per size chart and also faulty
Received the t-shirt I ordered after 11 days thinking it would be with me in 2-3 days. Clearly not the UK company it appears to be. The advert said a 4XL t-shirt would be 83cm long but the one I received was 73cm making it unwearable for me as tall man. Furthermore it had a 2nd 4XL label sewn in to the front of the collar facing outwards, I have no idea why or how this would happen but even had the size been as described it is still unwearable. So far my attempts to return the t-shirt are unsuccessful....
10 March 2026
Unprompted review
Reply from Raiseourcolours
Dear customer,
We are sincerely sorry for the serious issues you’ve experienced with your order. We also apologize for the difficulties you’ve had trying to return the item.
Please send your order details and photos of the issues to our customer service email address: service@raiseourcolours.com. Our professional customer service team will provide you with the best solution within 24 hours.
Please give us a chance to make amends.
Sincerely,
A great rugby at a fair price.
Rugby top arrived and was as described in the promotion information.
Good quality product and well designed, a fine fit.
20 February 2026
Unprompted review
DON'T BUY - IT'S A SCAM
We ordered a few items from Raiseourcolours, they took three weeks to arrive and all of them were really really poor quality. They were that thin you could see daylight through them all AND the patterns on them were printed and looked nothing like what was on their website. We emailed them continuously asking for the returns address and explained the reason why, we got ABSOLUTELY NOTHING BACK - no response. Eventually we contacted our bank regarding the issue and our bank reclaimed the money back for us. This is called 'Charge Back'. The scam has been on 'This Morning' TV' where the presenter explained the scam. The Scam operates from the Far East
15 February 2026
Unprompted review
AVOID THIS COMPANY!
I ordered a rugby shirt on 11th February. Finally received it today, 10th March and it’s rubbish.
I followed their “size guide” and the item is huge! It’s a horrible cheap fabric with a nasty printed pattern.
For £27 I didn’t expect something marvellous but I did expect to be able to at least wear it!
I wish I’d read the reviews before I ordered.
UPDATE!
I received a response to my email asking for a refund. Raiseourcolours said “ How about we re send new package to you? Do you agree?
Due to our overseas location, return shipping costs are high, so we suggest keeping the item.
You could resell it or gift it.
Let us know if you accept this solution..”
I’ve repeatedly told them their item is rubbish and I want a refund. They keep on repeating the same thing 🙄
2nd EDIT. Raise our colours asked for more info via Trustpilot - I’ve already contacted their customer service email address. See above where they want to send me another horrible top to go with the one I paid £27 for and can’t wear! All I want is a refund!
3rd EDIT: I received a full refund from this company today.
10 March 2026
Unprompted review
Reply from Raiseourcolours
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: service@raiseourcolours.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.
Trading standards fail. Do NOT buy!
Trading standards fail. Garment does not match advertising picture. Advertising does not state garment made in and shipped from China. Delivery is several weeks. Poor quality plastic attempt. Awful. Do NOT buy!
14 January 2026
Unprompted review
Reply from Raiseourcolours
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@raiseourcolours.com . Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Items paid for but did not arrive
Items paid for but did not arrive. Communication with company is none existent, constant automated responses. No contact number. Website says they were founded in Birmingham, this is clearly not true. Requests for my money back are being ignored. Left a negative review on their Facebook page but they have removed that and blocked me. They clearly don’t want other potential customers knowing they will lose money. Please avoid, you will lose money.
22 February 2026
Unprompted review
Reply from Raiseourcolours
Dear Customer,
Thank you for sharing your experience; your feedback helps us continuously improve. We sincerely apologize for this unfortunate incident. We always uphold the principle that "every trust deserves to be protected," and as a legally authorized company, your satisfaction is the reason for our existence. If your order has not been delivered, please contact our dedicated customer service team immediately (email: service@raiseourcolours.com ). Our team will address your issue within 24 hours. We promise that all products are covered by after-sales service. Thank you for giving us the opportunity to make things right.
Shirt made of Terrible tacky shiny thin…
Shirt made of Terrible tacky shiny thin material. Print looked great in the advert but looks awful in real life.
3 February 2026
Unprompted review
Reply from Raiseourcolours
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@raiseourcolours.com , and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
This company must be having a laugh at…
This company must be having a laugh at us people they are conning seen a chip pan they were advertising on Facebook looked amazing came today it is cheap tin the size of a kids play kitchen item
3 March 2026
Unprompted review
Reply from Raiseourcolours
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration.
Please send your details to our customer service email address: service@raiseourcolours.com . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Cheap and nasty.
Took forever to arrive. Just received my goods. Cheap, nasty, not as described. Not cotton. Very very disappointed.
3 March 2026
Unprompted review
Reply from Raiseourcolours
Dear Customer,
Thank you for bringing this to our attention. We sincerely apologize for both the extended delivery time and that the product performance did not meet the promised expectations. This is certainly not the experience we wish for our customers.
We would like to make this right for you. For a prompt resolution, please contact our customer service team at service@raiseourcolours.com with your order number. We are ready to assist you with suitable solution.
Thank you for your patience and the opportunity to address this.
SCAM COMPANY AVOID AVOID
these never replied to my emails until I raised a complaint with Paypal, ,THEN THEY EMAILED ME SAYING TO TAKE OFF THE COMPLAINT, SO THEY COULD REFUND ME, its a scam AVOID THEM AT ALL COSTS,got my money back through paypal,do not buy off them
19 February 2026
Unprompted review
Reply from Raiseourcolours
Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: service@raiseourcolours.com . Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!
Good quality
Good quality. Excellent value. Delivered on time. Good communications.
1 March 2026
Unprompted review
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