Finding schedule options was easy, ticket options were pretty clear. The only difficulty was that I am in a group with 11 people. Reservation max is 10 people. So in making two different reservations,... See more
Company replied
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Review summary
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Easy to book from St Pancras to Orleans. I wanted to book one traveller from Cardiff to Orleans and a second one from Swindon to Orleans. But I couldn't find how to get the scheduling to allow us to... See more
Company replied
Certainly easy to use. A little short on time to complete a booking when multiple journeys were wanted - though that may be the train company here. Also for a long journey I would have liked to have... See more
Company replied
I booked Eurostar reservations for 2 interrail passes. Once I found the right page it was very straightforward. Finding the right page to start the process was tricky. A direct link from the home pag... See more
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Company details
Written by the company
Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
Contact info
Paris, France
- raileurope.com
4.3
Excellent
103K reviews
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It was easy to buy tickets and fast
It was easy to buy tickets and fast. Hopefully once I use them, there will be no problems!
22 June 2026
Reply from Rail Europe
Hello Maggie,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Fairly easy process
23 June 2026
Reply from Rail Europe
Hello Chris,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Reply from Rail Europe
Hello Sunil,
Good to know that you found our booking platform easy to use. Wishing you an incredible journey!!!
Ease of use
Ease of use. No hidden costs
However, I wanted to be able to choose my own seats but was not given that opportunity.,
22 June 2026
Reply from Rail Europe
Hello Naomi,
Thank you for your feedback. We are delighted to hear you found the booking process easy to use and appreciated the transparent pricing.
Seat selection availability depends on the rail carrier, and for some services, such as the OBB train you booked, seats are automatically assigned by the carrier's reservation system rather than selected during booking. We appreciate your comments and look forward to assisting you on your future journeys.
Easy to book my tickets and cheaper…
Easy to book my tickets and cheaper than the other app I am using.
22 June 2026
Reply from Rail Europe
Hello,
Our team is dedicated to providing our customers with the easiest possible booking experience at cost-effective rates. Thanks for your feedback and have an incredible journey!!!
App difficult to use
1. I found it very difficult to print our tickets.
2. You do not have a telephone number to call with customer questions and help assistance.
20 June 2026
Reply from Rail Europe
Hello Steve,
Thank you for sharing your feedback.
We understand your concerns regarding telephone support. While we no longer offer phone assistance, we continue to provide support through email and live chat. This approach allows our teams across multiple time zones to provide consistent assistance and maintain a complete record of each interaction. In addition, our Chatbot is available to help answer common questions and guide customers to the appropriate support resources.
We are also sorry to hear that you experienced difficulties printing your tickets. Based on the information provided, it is difficult to determine the exact cause of the issue, as printing problems can sometimes be related to printer settings, PDF viewer settings, page scaling options or device-specific configurations. Our Support Team remains available to assist customers experiencing such issues and would be happy to help troubleshoot if needed.
To reach us, simply select the "Help" option at the top of our homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
We appreciate you taking the time to share your experience and hope this helps clarify the situation.
We are disappointed with our seat…
We are disappointed with our seat assignment and are concerned that we paid for 1st Class tickets but did not get 1st Class seating. Thanks
22 June 2026
Reply from Rail Europe
Hello Arnone,
We are sorry to hear that you were disappointed with your seat assignment.
Seat assignments are managed directly by the rail carrier's reservation system and are allocated based on availability and the carrier's own seating policies. As a distributor, Rail Europe does not control seat assignments and is unfortunately unable to change them once they have been issued.
After reviewing your booking, we can confirm that your tickets were issued in First Class, as clearly indicated on the tickets themselves. While we understand that certain seating locations may not always meet passengers' preferences, the seat assignment does not affect the class of travel purchased.
We appreciate you taking the time to share your feedback and hope this helps clarify the situation.
Single place to book tickets across…
Single place to book tickets across different rail networks - wonderful!
22 June 2026
Reply from Rail Europe
Hello Rommel,
Thank you for your wonderful feedback. We are delighted to hear you enjoyed the convenience of booking tickets across different rail networks in one place. We look forward to assisting you on your future journeys.
Reply from Rail Europe
Hello Edmo,
Good to know that you found our website easy to use. Wishing you an incredible journey!!!
I made a mistake when booking
I made a mistake when booking, however Murshid was very efficient and helpful, ensuring I received the correct tickets.
Many Thanks,
Wayne simpson
21 June 2026
Reply from Rail Europe
Hello Wayne,
Positive feedback like yours is what motivates our Customer Support staff to do better each and every day. Appreciate it!!!
Simple website for navigation
Simple website for navigation, choosing options and payment. Seamless
22 June 2026
Reply from Rail Europe
Hello Delta,
Our team is dedicated to providing our customers with the smoothest and most intuitive navigation experience possible, and we're pleased to hear that you appreciate it. Hope you will consider us for your future trips as well.
Easy to navigate booking system
Easy to navigate booking system. Immediate confirmation. Clear explanation of booking terms and conditions.
22 June 2026
Reply from Rail Europe
Hello Vanessa,
Our team is dedicated to providing our customers with the smoothest and most intuitive navigation experience possible, and we're pleased to hear that you appreciate it. Hope you will consider us for your future trips as well.
I loved the opportunity to enjoy the…
I loved the opportunity to enjoy the European nature but the time the train took in the trip was very long. The train arrived late and it was delayed on the departure of the second train. As result of this lateness, I missed my second train.
1 June 2026
Reply from Rail Europe
Hello Gabriel,
Thank you for sharing your feedback. We are pleased to hear that you enjoyed the opportunity to experience the European scenery during your journey.
At the same time, we are sorry to learn that your trip was affected by delays and that you ultimately missed your connecting train. We understand how frustrating this can be, particularly when delays on an earlier service impact the remainder of your journey.
While Rail Europe facilitates the booking process, train operations, including delays and service disruptions, are managed by the rail carriers operating the services and are unfortunately outside of our control.
Depending on the rail carrier involved and the circumstances of the disruption, compensation or assistance may be available under the applicable passenger rights policies. If you have not already done so, we encourage you to contact our Support Team with your booking details so that they can review your case and advise on any options that may be available.
To reach us, simply select the "Help" option at the top of our homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
We appreciate you taking the time to share your experience and hope this helps clarify the situation.
Reply from Rail Europe
Hello Chris,
Positive feedback like yours is what motivates our Customer Support staff to do better each and every day. Appreciate it!!!
There was a little nervousness about…
There was a little nervousness about the printed ticket. But it scanned when a human agent scanned it.
Otherwise, great first class travel
11 May 2026
Reply from Rail Europe
Hello Larry,
Thank you for your feedback. We are delighted to hear that everything worked smoothly with your ticket and that you enjoyed your first-class journey. We appreciate you sharing your experience.
I have trouble printing the tickets
I have trouble printing out the tickets.,maybe it's my laptop but only half of the ticket gets printed
22 June 2026
Reply from Rail Europe
Hello Robert,
Thank you for sharing your feedback. We are sorry to hear that you experienced difficulties printing your tickets and understand how frustrating this can be when preparing for your journey.
Based on the information provided, it is difficult to determine the exact cause of the issue. Printing problems can sometimes be related to printer settings, page scaling options, PDF viewer settings or device-specific configurations.
If you have not already done so, we recommend downloading the ticket PDF and ensuring that the print settings are configured to print the entire page, such as using the "Fit to Page" or similar option available in most PDF readers.
Should the issue persist, our Support Team remains available to assist and would be happy to review the ticket document with you to help identify the cause of the problem.
To reach us, simply select the "Help" option at the top of our homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
We appreciate you taking the time to share your experience and hope this helps clarify the situation.
Reply from Rail Europe
Hello Adrian,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Very easy to navigate!
22 June 2026
Reply from Rail Europe
Hello Gina,
Thank you for your feedback.
We’re really glad to hear you found our website very easy to navigate. It’s great to know your experience was smooth, and we appreciate you choosing Rail Europe. We wish you a wonderful journey ahead.
Train travel worth the time and cost
Website easy to navigate. Booking straightforward. Eurostar and onward journey in France all interesting and enjoyable.
10 February 2026
Reply from Rail Europe
Hello Catherine,
Thank you for your feedback.
We’re delighted to hear you found the website easy to use and that your booking experience was straightforward. It’s wonderful to know your journey with Eurostar and onwards in France was enjoyable and rewarding. We truly appreciate you choosing Rail Europe and wish you many more great train travels ahead.
Reply from Rail Europe
Hello Mohamed,
Thank you for your feedback.
We're delighted to hear you enjoyed your booking experience and found it well organized. It's great to know everything worked smoothly for you. Thank you for choosing Rail Europe, and we wish you a wonderful trip.
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