Finding schedule options was easy, ticket options were pretty clear. The only difficulty was that I am in a group with 11 people. Reservation max is 10 people. So in making two different reservations,... See more
Company replied
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Review summary
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Easy to book from St Pancras to Orleans. I wanted to book one traveller from Cardiff to Orleans and a second one from Swindon to Orleans. But I couldn't find how to get the scheduling to allow us to... See more
Company replied
Certainly easy to use. A little short on time to complete a booking when multiple journeys were wanted - though that may be the train company here. Also for a long journey I would have liked to have... See more
Company replied
I booked Eurostar reservations for 2 interrail passes. Once I found the right page it was very straightforward. Finding the right page to start the process was tricky. A direct link from the home pag... See more
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Company details
Written by the company
Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
Contact info
Paris, France
- raileurope.com
4.3
Excellent
103K reviews
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Easy one-stop shopping for European trains
It was very easy to set up my account, investigate routes and prices, and buy tickets from multiple train operators in three different countries. Then I downloaded the app, and presto, all my tickets were right there.
23 June 2026
Reply from Rail Europe
Hello,
Thank you for your wonderful feedback. We are delighted to hear you found it easy to plan your journeys, compare routes and prices, and book tickets across multiple rail operators in one place.
We are also pleased that accessing your tickets through the app made your travel preparation even more convenient. We look forward to assisting you on your future journeys.
It was very easy to do.
23 June 2026
Reply from Rail Europe
Hello Lyn,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Web site was easy to use and had…
Web site was easy to use and had all.pertinent information available.
23 June 2026
Reply from Rail Europe
Hello Thomas,
We're thrilled to hear that you found our website easy to navigate and informative. Wishing you an incredible journey!!!
Easy booking online.
23 June 2026
Reply from Rail Europe
Hello Douglas,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Misleading website info
I purchased tickets for two legs of travel and thought I had paid for the right to make changes. But when I sought to do so, I was advised the tickets on the second leg were non-refundable. And to purchase new tickets I had to pay a booking fee, even though the website implied you only have to pay once, even if plans change. And of course you make it impossible to talk to a person to address these kinds of problems. I have traveled the world for decades. So I know what I am doing. Hence one star for a very bad experience.
23 June 2026
Reply from Rail Europe
Hello Jeff,
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations and understand your frustration regarding the ticket conditions, changes to your travel plans, booking fees and access to support.
We would like to provide some clarification regarding the fare conditions. After reviewing your booking, we can confirm that you purchased semi-flexible tickets for one leg of your journey and non-flexible tickets for the other. The exchange and refund conditions for each ticket are set by the rail carriers and are displayed throughout the booking process, from the journey search results through to the basket before payment, allowing customers to review the applicable conditions before completing their purchase.
Regarding the booking fee, we would like to clarify that a booking fee applies per booking, regardless of the number of journeys included within that booking. This information is displayed during the booking process before payment is completed.
We understand your comments regarding customer support and recognize that having access to assistance when plans change is important. As part of our global support strategy, and due to a limited number of consultants covering multiple time zones, we no longer offer phone support. We continue to provide assistance through email and live chat, allowing our teams to offer efficient, trackable and consistent support to customers worldwide.
We appreciate you taking the time to share your feedback. We hope this clarification helps explain the fare conditions, booking fee structure and support options available.
Clear timetable info.
23 June 2026
Reply from Rail Europe
Hello John,
Thank you for sharing your valuable feedback and have an incredible journey!!!
I would say you did good but
I would say you did good but, I prefer to receive your emails in French, please !
Thank you for your understanding !
23 June 2026
Reply from Rail Europe
Hello Francine,
Thank you for sharing your feedback.
We are pleased to hear that you had a positive experience with our service. We also appreciate your preference for receiving communications in French.
We would like to clarify that communications sent directly by Rail Europe are currently provided in English. In cases where information is sent directly by the rail carrier, the language used may depend on the carrier and their own communication practices.
We appreciate your understanding and have noted your feedback regarding language preferences as we continue to improve the customer experience.
Thank you again for taking the time to share your comments.
Train was cancelled and I was able to…
Train was cancelled and I was able to use exchange options to find a replacement for no additional cost.
23 June 2026
Reply from Rail Europe
Hello Bill,
Thank you for your feedback. We are pleased to hear that, despite the train cancellation, you were able to use the available exchange options and secure an alternative journey at no additional cost. We look forward to assisting you on your future journeys.
It was easy to buy tickets and fast
It was easy to buy tickets and fast. Hopefully once I use them, there will be no problems!
22 June 2026
Reply from Rail Europe
Hello Maggie,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Fairly easy process
23 June 2026
Reply from Rail Europe
Hello Chris,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Reply from Rail Europe
Hello Sunil,
Good to know that you found our booking platform easy to use. Wishing you an incredible journey!!!
Ease of use
Ease of use. No hidden costs
However, I wanted to be able to choose my own seats but was not given that opportunity.,
22 June 2026
Reply from Rail Europe
Hello Naomi,
Thank you for your feedback. We are delighted to hear you found the booking process easy to use and appreciated the transparent pricing.
Seat selection availability depends on the rail carrier, and for some services, such as the OBB train you booked, seats are automatically assigned by the carrier's reservation system rather than selected during booking. We appreciate your comments and look forward to assisting you on your future journeys.
Easy to book my tickets and cheaper…
Easy to book my tickets and cheaper than the other app I am using.
22 June 2026
Reply from Rail Europe
Hello,
Our team is dedicated to providing our customers with the easiest possible booking experience at cost-effective rates. Thanks for your feedback and have an incredible journey!!!
App difficult to use
1. I found it very difficult to print our tickets.
2. You do not have a telephone number to call with customer questions and help assistance.
20 June 2026
Reply from Rail Europe
Hello Steve,
Thank you for sharing your feedback.
We understand your concerns regarding telephone support. While we no longer offer phone assistance, we continue to provide support through email and live chat. This approach allows our teams across multiple time zones to provide consistent assistance and maintain a complete record of each interaction. In addition, our Chatbot is available to help answer common questions and guide customers to the appropriate support resources.
We are also sorry to hear that you experienced difficulties printing your tickets. Based on the information provided, it is difficult to determine the exact cause of the issue, as printing problems can sometimes be related to printer settings, PDF viewer settings, page scaling options or device-specific configurations. Our Support Team remains available to assist customers experiencing such issues and would be happy to help troubleshoot if needed.
To reach us, simply select the "Help" option at the top of our homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
We appreciate you taking the time to share your experience and hope this helps clarify the situation.
We are disappointed with our seat…
We are disappointed with our seat assignment and are concerned that we paid for 1st Class tickets but did not get 1st Class seating. Thanks
22 June 2026
Reply from Rail Europe
Hello Arnone,
We are sorry to hear that you were disappointed with your seat assignment.
Seat assignments are managed directly by the rail carrier's reservation system and are allocated based on availability and the carrier's own seating policies. As a distributor, Rail Europe does not control seat assignments and is unfortunately unable to change them once they have been issued.
After reviewing your booking, we can confirm that your tickets were issued in First Class, as clearly indicated on the tickets themselves. While we understand that certain seating locations may not always meet passengers' preferences, the seat assignment does not affect the class of travel purchased.
We appreciate you taking the time to share your feedback and hope this helps clarify the situation.
Single place to book tickets across…
Single place to book tickets across different rail networks - wonderful!
22 June 2026
Reply from Rail Europe
Hello Rommel,
Thank you for your wonderful feedback. We are delighted to hear you enjoyed the convenience of booking tickets across different rail networks in one place. We look forward to assisting you on your future journeys.
Reply from Rail Europe
Hello Edmo,
Good to know that you found our website easy to use. Wishing you an incredible journey!!!
I made a mistake when booking
I made a mistake when booking, however Murshid was very efficient and helpful, ensuring I received the correct tickets.
Many Thanks,
Wayne simpson
21 June 2026
Reply from Rail Europe
Hello Wayne,
Positive feedback like yours is what motivates our Customer Support staff to do better each and every day. Appreciate it!!!
Simple website for navigation
Simple website for navigation, choosing options and payment. Seamless
22 June 2026
Reply from Rail Europe
Hello Delta,
Our team is dedicated to providing our customers with the smoothest and most intuitive navigation experience possible, and we're pleased to hear that you appreciate it. Hope you will consider us for your future trips as well.
Easy to navigate booking system
Easy to navigate booking system. Immediate confirmation. Clear explanation of booking terms and conditions.
22 June 2026
Reply from Rail Europe
Hello Vanessa,
Our team is dedicated to providing our customers with the smoothest and most intuitive navigation experience possible, and we're pleased to hear that you appreciate it. Hope you will consider us for your future trips as well.
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