First time traveling by train in Europe. Trains were comfortable and efficient. Problem was with booking. We booked on an English language site, but tickets subsequently printed in German only. When... See more
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We recently booked for one way travel in September from Paris to Toulouse a ten on to Barcelona via Narbonne two days later. In general the online reservation services was efficient but there were a c... See more
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Finding schedule options was easy, ticket options were pretty clear. The only difficulty was that I am in a group with 11 people. Reservation max is 10 people. So in making two different reservations,... See more
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I loved to have a europe-wide train booking portal. I was especially pleased by the journey information, noting special conditions when changing stations in larger cities (like "please only choose t... See more
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Company details
Written by the company
Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
Contact info
Paris, France
- raileurope.com
4.3
Excellent
103K reviews
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Reply from Rail Europe
Hello Lynn,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Your sight was user friendly!
15 June 2026
Reply from Rail Europe
Hello Candace,
Thank you for your feedback.
We're delighted to hear that you found our website user-friendly. We work hard to make planning and booking rail travel as simple and straightforward as possible, so it's wonderful to know your experience reflected that.
Thank you for choosing Rail Europe, and we wish you a fantastic journey.
They canceled my train but didn’t tell…
They canceled my train but didn’t tell me for a long time then didn’t tell me if I could get on the next one so I was stuck in Toledo
10 June 2026
Reply from Rail Europe
Hello Jennifer,
Thank you for your feedback.
We're sorry to hear about the disruption to your journey and understand how frustrating it must have been to be stranded in Toledo following the train cancellation.
Please note that a service request has already been created regarding this matter, and our Customer Support team has reached out to request some additional information from you. Once we receive the requested details, we'll be able to contact Renfe on your behalf to investigate the situation further and check whether a refund may be possible.
As Rail Europe is a distributor of train tickets for European rail operators, decisions regarding train operations, delays, and cancellations are managed directly by the rail carrier. While these disruptions are unfortunately outside of our control, we genuinely value our customers and always do our best to assist wherever we can.
If you haven't seen our message yet, please check your inbox as well as your junk/spam folder and reply with the requested information. We'll be happy to continue assisting you from there.
Overcame my error in giving a wrong…
Overcame my error in giving a wrong email address. Thank goodness I have my tickets now.
15 June 2026
Reply from Rail Europe
Hello William,
Thank you for your feedback.
We're delighted to hear that the issue with the incorrect email address was resolved and that you were able to receive your tickets successfully. We understand how important it is to have everything in place before a trip, so we're pleased our team could help get things sorted for you.
Thank you for choosing Rail Europe, and we wish you a wonderful journey.
Reply from Rail Europe
Hello May,
Thank you for your feedback.
We're delighted to hear that you found our website easy to use and navigate. Making the booking process simple and straightforward is something we continually strive for, so it's wonderful to know your experience reflected that.
Thank you for choosing Rail Europe, and we wish you a fantastic journey.
Good website that made it easy to book…
Good website that made it easy to book seats on a lot of trains as part of an interrail trip.
15 June 2026
Reply from Rail Europe
Hello Michael,
Thank you for your feedback.
We're pleased to hear that you found our website easy to use when booking seats for your Interrail trip. Making it simple for travelers to plan and reserve their journeys across multiple rail networks is something we work hard to achieve, so it's great to know the process worked well for you.
Thank you for choosing Rail Europe, and we hope you have a wonderful Interrail adventure.
Helpful super team sorted out my typo…
Helpful super team sorted out my typo in my email address and made sure I had my tickets. Thank you team for the great work.
15 June 2026
Reply from Rail Europe
Hello Graham,
Thank you for your feedback.
We're delighted to hear that our customer service team was able to help correct the typo in your email address and ensure you received your tickets. It's wonderful to know that the support you received made a positive difference to your experience.
We truly appreciate your kind words and thank you for choosing Rail Europe for your journey.
It was simple.
14 June 2026
Reply from Rail Europe
Hello David,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Reply from Rail Europe
Hello Arvinderjit,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Reply from Rail Europe
Hello,
Glad to know that you had a seamless booking experience. Hope you will consider us for your future trips as well.
Easy flow on my IPhone
Easy flow on my IPhone. But I would like to sit next to my two traveling partners.
How can you make this happen?
Are you able to assist me to change my seats so I can sit next to them?
Thank you for your prompt response to my above concern. Per your suggestion, once I board the train I will speak to the train manager and see if he is able to assist with my seat request to sit next to my traveling companions.
Thank you again.
14 June 2026
Reply from Rail Europe
Hello Stacey,
Happy to know that your booking went smoothly.
Please note that seat allocations are managed directly by the rail carriers’ own reservation systems. As a distributor, we do not have the ability to modify, control or influence how seats are assigned. We recommend speaking with the train manager once onboard. In many cases, train staff are able to assist with seat changes, provided there are suitable options available.
We hope this clarifies the situation. Should you have any further questions or need assistance, our Support Team is always available to help.
Reply from Rail Europe
Hello Clive,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Easy booking experience
Our flight arrived late and we missed our train. It was very easy to use the mobile app to cancel or our train reservation, request a refund, and book a new reservation that worked with our updated arrival time.
14 June 2026
Reply from Rail Europe
Hello Banning,
We have streamlined our platform to make cancellations and rebooking quick and easy. Hope you will consider us for your future trips as well.
very easy to follow website
14 June 2026
Reply from Rail Europe
Hello Catherine,
Good to know that you found our website easy to use. Wishing you an incredible journey!!!
Rail Europe is easy to use!
The train schedule was convenient and easy to understand. The booking process went smoothly on my Iphone. The Iphone ticket worked well.
The trains were clean and and we always got a seat.
26 May 2026
Reply from Rail Europe
Hello Barbara,
Happy to know that your booking went smoothly and that you had an amazing train ride. Thanks for sharing your experience with us!!!
Good service thank uou
15 June 2026
Reply from Rail Europe
Hello Hripsime,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Reply from Rail Europe
Hello Gabriele,
Our team is dedicated to providing our customers with the easiest possible booking experience at cost-effective rates. Thanks for your feedback and have an incredible journey!!!
Very limited seats available
The very limited seats available to pass holders made it virtually impossible to book trains for any of the dates we needed. The lack of viewability of available seats for passholders prior to purchasing the pass made the whole process daunting and frustrating.
14 June 2026
Reply from Rail Europe
Hello Vanessa
Thank you for sharing your feedback. We are sorry to hear that you found the reservation process for your Eurail Pass frustrating.
Please be aware that rail carriers allocate only a limited number of seats for Eurail Pass holders on services where reservations are required. These allocations can sell out quickly, particularly on high-speed routes, popular services and during peak travel periods.
The number of seats made available to Eurail Pass holders is determined entirely by the rail carriers themselves. Once the allocated quota has been exhausted, no additional pass holder reservations can be released. This policy forms part of the agreement between Eurail and the individual rail operators and is unfortunately outside Rail Europe's control as a distributor.
While we understand that greater visibility of pass holder availability before purchasing a pass would be helpful, reservation availability can change constantly as bookings are made and cancelled. For this reason, availability is ultimately managed through the rail carriers' reservation systems.
To maximize the chances of securing reservations on popular routes, we generally recommend booking as far in advance as possible, especially when travelling during busy periods or on high-demand services.
We understand how disappointing it can be when reservations are not available for your preferred travel dates and hope this helps clarify the situation.
ease of booking and selection
10 June 2026
Reply from Rail Europe
Hello George,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Nice ride but I didn't understand the…
Nice ride but I didn't understand the train seats. Be reminded that sometimes your travelers are tourist.
13 June 2026
Reply from Rail Europe
Hello Julie,
Thank you for your feedback.
We're pleased to hear that you enjoyed your train journey. We also appreciate your comments regarding the train seats. As an authorized ticket distributor, Rail Europe helps travelers book rail tickets, while onboard services and seating arrangements are managed directly by the rail operators.
That said, we understand that train seating systems can sometimes be unfamiliar, especially for tourists, and we appreciate you sharing your experience. Feedback like yours is valuable and helps highlight areas where travelers may benefit from additional information.
Thank you for choosing Rail Europe, and we hope you enjoy many more journeys ahead.
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