Railboard Reviews 

937
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 243 reviews, reviewers overwhelmingly had a great experience with this company. Consumers appreciate how exceptionally intuitive the mobile application is for planning daily commutes, checking accurate real-time train schedules, and purchasing affordable tickets without any hassle. Travelers frequently praise the seamless integration with digital wallets, clean interface layouts, and the substantial financial savings discovered through automated split ticketing options. However, some customers also noted occasional application navigation challenges, along with certain feature limitations when attempting complex group bookings or advanced route planning. Some reviewers additionally mentioned that discovering specific ticket types or troubleshooting minor interface confusions required additional patience during initial use.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform is... See more

Application

Customers had positive experiences with application, describing it as an essential tool for planning trips,... See more

Website

People report positive experiences with website, finding it a great one-stop shop for planning rail trips,... See more

Booking process

Users describe positive interactions with booking process, highlighting how easy it is to manage... See more

Price

Consumers find price to be positive, highlighting that tickets are reasonably priced and often cheaper... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Railboard is brilliant and does everything. You can plan journeys between any stations and specify ‘via’ or ‘avoid’ stations. See all ticket options and buy them with no commission or ‘split tickets’... See more

Company replied

Rated 5 out of 5 stars

Railboard is a very nice system to use. It keeps your railcard stored, so you don’t need to re‑enter anything, and the layout is clearer than some other apps, though broadly similar. I tend to us... See more

Company replied

Rated 5 out of 5 stars

The application is easy to use and Railboard saved money by finding us split tickets from London to Manchester. When we got on the train, our reservations weren’t for the whole leg and weren’t next t... See more

Company replied

Rated 5 out of 5 stars

I've used several train apps - Railboard is the best: - best - it's the easiest to navigate and use - favourite stations/journeys - live tracking and planned trips - adds journeys to calenda... See more

Company replied


Company details

  1. Train Ticket Agency

About Railboard

Written by the company

With the Railboard iPhone or iPad app, you can save lots of money by finding super-cheap split train tickets. Plus, you have easy access to live train times powered by National Rail Enquiries.

With Split Tickets, our clever algorithms find combinations of tickets that together offer the same journey but at a lower price than a regular ticket.

This is done by splitting regular train tickets at calling points along the journey. So instead of one ticket from A to C, you have two tickets from A to B and B to C. However, you stay on the same train as normal. There is no requirement to alight and re-board. And we do all the hard work to find them for you!

But that’s not all; Railboard has tons of other features:
  • No booking fees.
  • Instant etickets, which you can add to Apple Wallet.
  • Buy with Apple Pay.
  • Supports Dark Mode.
  • Set your railcard to get railcard discounts.
  • Easily request refunds using an online form inside the app.
  • Receipts available inside the app.
  • An easy button to add journeys to your calendar.
  • You can optionally toggle off seeing ticket prices.
  • You can choose to see only direct trains.
  • National Rail departure and arrival boards.
  • Official National Rail platform numbers.
  • Clear disruption, delay, and cancellation notices.
  • Pin trains and journeys for easy access later on.
  • You can save route searches for quick access.
  • Optional settings, so you can customise Railboard to how you like it.

Download on the App Store


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

937 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(937)

226 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

excellent experience

It was an excellent experience. And £20 cheaper than my attempt to book through the Northern rail app. The itinerary and explanation of when to get on and off was particularly helpful and appreciated as were the links to “real” timetables. Hugely recommended.

23 May 2026
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Reply from Railboard

Thank you for the great review! I'm happy Railboard made your journey both cheaper and easier! ~Jon

Rated 2 out of 5 stars

The safeguarding of children on trains…

The safeguarding of children on trains is completely invisible. Children between 11-16 unsupervised and without tickets on hearing conversations getting on and off the train between stations and not one ticket collector or adult in sight.

22 May 2026
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Reply from Railboard

Hi Hannah,

Not ideal there weren't enough staff about to check tickets and keep an eye on things. So I appreciate that it wasn't exactly the best experience.

Although, as a ticket retailer, while we try to make the ticket buying experience as good as possible, there's not much we can do about how many staff each train operating company deploys on their services.

Hopefully your journeys in the future are better!

~Jon

Rated 5 out of 5 stars

Excellent

Excellent, reliable app

20 May 2026
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Reply from Railboard

Thanks for the excellent review, Nicola! ~Jon

Rated 2 out of 5 stars

Cancelled train and lack of information…

Cancelled train and lack of information and booked seat lost. After arriving an hour in advance.

28 May 2026
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Reply from Railboard

Hi John,

Sorry that your train was cancelled, it was a decision by the train operating company running the service. Sometimes trains are cancelled with very little notice.

Very sorry that it messed up your travel for the day, especially as you were most definitely prepared!

~Jon

Rated 5 out of 5 stars

Very useful and easy to use

Very easy to use and work out the best tickets. Great for planning journeys and checking real time trains. Great end to end service - my go-to for rail now.

19 May 2026
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Reply from Railboard

Thank you for the great review, Jenny, and for choosing Railboard! ~Jon

Rated 5 out of 5 stars

Railboard has the best user interface

Railboard has the best user interface out of all the train ticket apps I’ve used and is my preferred ticket app. It has saved a lot of money over the years.

The only ways to improve the app would be to add more advanced routing options, intensive search, being able to add multiple via/avoid/departure/destinations all on the same journey. Another train booking platform has this but the UI not so friendly.

14 May 2026
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Reply from Railboard

Thank you for the fantastic review, James!

And thank you for the feature request too. I've added another vote for more advanced search options, and noted down the specific ideas you've mentioned there.

~Jon

Rated 5 out of 5 stars

Like that tickets appear on my phone home screen

Railboard is my preferred live tracker and planner but I don't usually buy tickets through the app. However Railboard now matches Trainline with the tickets popping up on my home screen so am more likely to use the app to buy in future.

2 May 2026
Unprompted review
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Reply from Railboard

Thank you for the nice review, Caroline, and for using Railboard. We're very happy when people are using the app for either train times or train tickets! ~Jon

Rated 5 out of 5 stars

Easy and fast app

Easy to use, never had any issues.
More than a year using this as a alternate to national rail app due to their last update.
Information is always up to date about any disruption.

5 May 2026
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Reply from Railboard

Thank you for the fantastic review, Noman! ~Jon

Rated 5 out of 5 stars

Great app, prices and support

Great app. Great prices. And awesome customer support.

I am a regular commuter so use this app a lot.

Despite that, I’ve managed to mis-book tickets a few times now and they’ve always been brilliant at helping me sort the situation out.

I love the transparency with split tickets and am very happy to share the savings with them to keep funding this brilliant app

27 April 2026
Railboard logo

Reply from Railboard

Thank you for the fantastic review, Tim, and your continued support of Railboard! ~Jon

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