Only popped in on off chance to look at possible replacement of ageing lawnmower. Wanted to consider possible cordless battery option. Found Amy welcoming & informative. No high pressing sales, jus... See more
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Review summary
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I have made several purchases from Radmore & Tucker and their customer service is great. They were slightly let down on this occasion by a DPD driver who couldn't be bothered to come down our drive... See more
I regularly use Radmore & Tucker for all my gardening equipment. They provide a great range of products at very competitive pricing, and kept me updated about my out of stock order. Overall, excelle... See more
Much more efficient and nicer service than going via amazon. Was literally here in 2 days. Price was cheaper than amazon too & it was nice knowing we supported a persons business than a corporation.
Company details
Written by the company
We have over 60 years of experience supplying quality garden machinery and forestry equipment to the trade, professionals, consumers and retail sectors. As well as being probably the largest suppliers of petrol and battery chainsaws in the UK (including Stihl, Husqvarna and Echo Chainsaws, Domestic Petrol Chainsaws and Professional Petrol Chainsaws), we also carry huge stocks of petrol and battery pedestrian mowers, ride-on mowers, strimmers, brushcutters, blowers, vacuums, hedge trimmers, chippers, shredders, lawn care systems, two wheeled tractors, rotavators, cultivators and much more… large workshop on site to service all types of garden machinery and repair. Large show room in Exeter and extensive website.
Contact info
Springwell Nurseries, EX2 9FB, Exeter, United Kingdom
- 01392 254270
- sales@radmoretucker.co.uk
- radmoretucker.co.uk
4.8
Excellent
2K reviews
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Replied to 97% of negative reviews
Typically replies within 24 hours
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Very quick delivery as always
Very quick delivery as always . Highly recommend Radmore and Tucker!!! Thankyou
9 June 2026
No refund or replacement
Bought a Husqvarna hedge trimmer and motor failed on first time use. Item returned to Radmore & Tucker and this is when the real problems began...after I was blatently lied to by staff I decided I wanted a refund as I was told you can't get replacement head unit anywhere but it was for sale and in stock on their own website!! Don't like being lied to. Had they just sorted the issue all would've be great. Constantly ignored when emailing, spoken to in an inappropriate manner on the phone when I have called. I now have no hedge trimmer and no refund so basically they have stolen £261 from myself. Will end up having to go down the legal route just to be re-imbursed. Avoid this retailer like the plague...worst customer service I have EVER experienced. EDIT 17/06/2026...just to clarify on the reply from Radmore & Tucker they did not refund me it was in fact PayPal who refunded after I opened a case against them so don't be fooled by their pathetic reply.
26 May 2026
Reply from Radmore & Tucker Limited
Hi Nick,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and understand your frustration, particularly as the hedge trimmer developed a fault on its first use.
We appreciate that the delays in resolving the issue and the communication you received fell short of the standard of service we aim to provide. We regret that this led to a loss of confidence in us and that you felt dissatisfied with the way your case was handled.
Following your request, we can confirm that a full refund has now been processed. Whilst we recognise that this does not change the inconvenience and disappointment caused, we hope it brings the matter to a satisfactory conclusion.
We take all customer feedback seriously and will be reviewing the points you have raised internally to help us improve our service going forward.
We apologise once again for your experience and wish you all the best.
Kind regards,
Amy
Radmore & Tucker
Same usual excellent service
Same usual excellent service - one minor query resolved instantly 10/10
9 June 2026
exelent price and service!
8 June 2026
Reliable and efficient
Reputation for reliable, efficient service was justified. Website clear and easy to use. Item delivered as stated. No problems.
8 June 2026
Order came next day and was well…
Order came next day and was well packaged. Excellent service.
8 June 2026
A reliable and trustworthy company
A reliable and trustworthy company, easy to deal with and very responsive. A minor gripe with my last order: product was shown as ‘in stock’ but it turned out not to be, which led to a ~2 week delay, hence only 4 stars this time.
8 June 2026
Disappointed and frustrated
I was impressed by the reviews on Trustpilot when researching where to buy a new sit-on mower. I visited the store and was given helpful, knowledgeable advice. I went away and found the model I wanted which was shown as out of stock but told it would be available within a couple of weeks. It’s now been a month since I made my order. I heard nothing from Radmores and have had to contact them, over the past few weeks. I’m so disappointed and thinking of cancelling the order and going elsewhere.
13 June 2026
Unprompted review
Reply from Radmore & Tucker Limited
Hi Sue,
Thank you for taking the time to leave your review. We are very sorry to hear about your experience and completely understand your disappointment and frustration.
We're pleased that our team was able to provide helpful advice when you visited us, but we sincerely apologise that the communication and delivery process that followed has not met the standards you rightly expected. We appreciate how frustrating it is to place an order for a significant purchase such as a ride-on mower and then have to chase for updates yourself.
Unfortunately, delays can sometimes occur when awaiting stock from manufacturers, but we recognise that this does not excuse the lack of proactive communication from our side. Keeping our customers informed is something we take seriously, and we're sorry that we let you down on this occasion.
We would very much like the opportunity to investigate your order and provide you with an update. Please contact our customer service team with your order details, and we will do everything we can to resolve the situation as quickly as possible.
Thank you again for your feedback. It helps us identify where we need to improve, and we hope we can restore your confidence in us.
Kind regards,
The Radmore & Tucker Team
Had what I was looking for at a good…
Had what I was looking for at a good price , good communication and arrived well packed and on time.
3 June 2026
quick delivery very reasonably priced…
quick delivery very reasonably priced compared to others.
4 June 2026
Brilliant communication,I am from…
Brilliant communication,I am from Northern Ireland have bought quite a few big items, strimmers , hedge cutters, lawnmowers hassle free way of buying and tracked to the door with updates on delivery, highly recommend thanks
3 June 2026
No issues with the order
4 June 2026
Highly professional
Highly professional, competitively priced , delivery worked seamlessly.
1 June 2026
Good price with free delivery
Good price with free delivery. Fast delivery with prompt delivery updates.
3 June 2026
Just great,does a great job,only…
Just great,does a great job,only downfall was should have received a carry bag according to instruction manual, however sthil have stopped doing it in February and not updated manual, considering the £1000s i spend on sthil it was a very poor show..not radmore and tucker fault.
2 June 2026
Dealt with delay very customer friendly
1 June 2026
Prompt delivery and competitive price
1 June 2026
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