Radicalave Reviews 4

I’ve had a similar experience to others on here. My order hasn’t arrived a year later and there is no way to get a refund. These people are scammers.

One star is too many. Ordered product in October its April and only contact thru emails "due to overwhelming demand orders may take 90-180 days". no opportunity for refund at this point as their site is now "Sorry we're out Be back soon!" Last email request went unanswered and just trying to warn people to stay away from this company or any facsimile of these type businesses. Its a slick website with all the shiny bells and whistles and looking back now realize deal was too good to be true. BUYER BEWARE!

If you are reading this, chances are that you are already a regretful customer of RadicalAve.com because of the ridiculously long shipping times. I feel your pain. If not, please take this as a strong hint to direct your business elsewhere...

I placed my order in late October 2022. An email receipt was sent with a standard notice that tracking information would be sent once shipped. After not receiving such a message one week later, I contacted them. Their reply informed me of a hardship related to “an unusual amount of orders” and provided a shipping policy link. For the first time I read in the fine print that their orders “may be delayed 30-180 BUSINESS days, but this is very rare.” HA, that is over six months!

Per the United States of America Federal Trade Commission Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435), such orders are required to be shipped within 30 days unless stated very directly to the customer otherwise or the option for cancelation provided to the customer. These details can be done with that silly checkbox some merchants use where the customer acknowledges all policies (and nobody reads) at the point of sale or even just tiny print next to the final buy button. However, RadicalAve.com did and still does not have such a disclosure step and I never received an option to cancel. Still, I waited as long as I could and gave RadicalAve.com the benefit of doubt.

Since most credit card companies have a 60 day limit for which to file a merchant complaint, I contacted RadicalAve.com one more time and requested a cancelation if no shipment could be made promptly. Sadly, the exact same impersonal email as before (word for word ) was replied with. This is a sign of a poor attention span in business, not to mention lacking basic customer service. I had to protect myself as a consumer, so I filed a complaint on day 53 with AMEX. It speaks volumes that AMEX fully credited my account and closed the case before the end of the same day without further investigation. This likely indicates that there is a bad record of RadicalAve.com business practices on file that effected other customers.

All businesses make mistakes. The difference between the good ones and bad ones is how those companies acknowledge such problems, THEN take action to correct them. Most customers are understanding of issues if they are simply contacted with some sense of humility. Using repeated canned emails to postpone dealing with a problem and further taking customers for granted is a huge warning sign of a dishonorable business or poor internal employee quality control at the very least. There are similar reviews here and elsewhere online from other RadicalAve.com customers attesting to the same ridiculous shipping delays due to hardship reasons going back two years. Even this Florida based business has blamed recent Hurricane Ian for the shipping delays of products custom manufactured in India and sent directly to the customer.

Yup, buyer beware...

This company is deceptive. They say domestic shipping in the US. It is not. These are being shipped in overseas. They do not show the shipping time on checkout, during, or after. They don't link to shipping terms at all in that time. They also give you no update in email, and again no explanation of shipping times. not until you ask once you realize the package has not arrived in any timely manner that they link to their terms and say 'it may be 30-180 days to ship this to you.' and refuse cancellation or refund. They will also deny a dispute with your credit card company by lying, saying that you signed to the terms. Which you do not. You can check right now, you do not sign or agree to any terms on checkout. You aren't even notified, much less signing.

Stay away