RackNerd Reviews 

384
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Nice VPS pricing, various available location, high up-time, 0 problems. They recently updated the VPS Control Panel with a new version that gives more information and it's easier to use. I rec... See more

Rated 5 out of 5 stars

I've been running RackNerd VPSs for a while now and they've consistently done exactly what I need them to do. The value is pretty ridiculous, and the lower price hasn't meant giving anything up... See more

Rated 1 out of 5 stars

DMCA report = Service Disconnected Only if you ask what happened to your server, they will say: you have been found guilty, your services disconnected ... "now... probe your innocence". Avoid if... See more

Company replied

Rated 5 out of 5 stars

I have tried several other VPS vendors, and RackNerd is just awesome. I don't want to throw anyone under the bus here, so I won't name names... what I do want to make clear is that RackNerd has be... See more

Company details

  1. Web Hosting Company

Written by the company

RackNerd LLC introduces infrastructure stability and provides Dedicated Servers, Private Cloud solutions, DRaaS (Disaster-Recovery-as-a-Service), flexible Colocation, Virtual Private Servers and advanced DDoS Mitigation services — maintained by a team with decades of experience in managed services, datacenter operations, and Infrastructure-as-a-Service. With an intrinsic focus on client success and growth, RackNerd has grown steadily while continuing to provide high-quality hosting services at competitive rates. For more information please visit RackNerd at: https://www.racknerd.com/


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

384 reviews

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4.3

All reviews

(384)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Reliable VPS Hosting - Great for Long-Term Use

Hi everyone,

I am managing VPSes for almost 3 years now, and I wanted to take a moment to share my positive experience with RackNerd's VPS hosting. I've been consistently impressed with their stability and ease of management.

The things I particularly like about RackNerd:
Reliable Performance: The VPSes that I am managing are rock-solid, with minimal downtime. This is crucial for the service I am delivering to my clients.

User-Friendly Control Panel: Managing VPSes is easy thanks to their intuitive VPS Control Panel (NerdVM). Even if you're not super tech-savvy, you'll find it easy to navigate.

Competitive Pricing: Their pricing is very reasonable, especially considering the quality of service you get.

Helpful Support: I haven't needed them often, but on the occasions I did contact support, they were prompt, knowledgeable, and resolved my issues quickly.

I highly recommend RackNerd to anyone looking for a reliable and affordable VPS hosting solution.

Anthony from RackNerd actually reached out to me and thanked me personally after I completed a survey. So, their excellent customer service is another reason I felt compelled to leave this review here on Trustpilot.

I hope that this review about my experience with RackNerd helps you to make an informed decision about their services.

Sincerely,
Amin Idris

16 March 2024
Unprompted review
Rated 1 out of 5 stars

This company is absolute trash

This company is absolute trash! They literally took my servers offline and distributed my business because of false claims of a competitor! I have no way to get my data or backups off my servers. If you care about your business at all avoid this company like the plague! They can disrupt your service whenever they feel like, if your a startup like I am this can kill your company and business

Follow-up to the comments below:
The accusations are a fabrication. I have responded to multiple emails and received multiple responses that documented the evidence and investigations I provided were satisfactory, and that the "abuse claims would be closed." A few hours later, after sending these email responses to me, you abruptly terminated my service, disrupting my business and impacting my customers. My service is still down. This should serve as a warning to all people considering your service. You do not have the right to terminate or impact people's businesses, much like a landlord cannot change the keys on a brick-and-mortar business. There should have been protocols to follow; there should have been an investigation period. There should have been a notice of "You have 24 hours to vacate our service, back up your data, or it will be inaccessible." You guys had no such procedures. You guys sent "abuse claim" emails. I responded to them. You replied to them and stated you guys were satisfied and closed the case. Now my business is down, my SEO and ranking are impacted. There is irrevocable damage, and there will be legal ramifications for this.

14 March 2024
Unprompted review
RackNerd logo

Reply from RackNerd

Hi Will,

We understand the significant impact that any service disruption can have on our clients. To clarify, the suspension of your VPS (keyword here being suspension, not termination) was due to excessive outbound bruteforce attacks originating from your VM. RackNerd is always happy to work with our customers on resolving abuse cases (we understand that unintentional issues can and will happen in the world of IT, and at times, there are also end-users, or perhaps even end-users of end-users involved), and as such in most cases, we do not interrupt service unless absolutely, absolutely necessary. In this case, we have relayed multiple abuse reports to you over the course of a few weeks prior to suspending service, and all you have done is respond to those abuse reports with one-liner messages essentially saying “all is good” and “nothing is wrong” when in fact, you have not resolved the issue, and the outbound attacks continue to originate from your VM on a daily basis.

For example, on abuseipdb.com your VPS IP address has been reported for initiating outbound bruteforce attacks 659 times in a three week timeframe - and the confidence of abuse shown there is 100%. These are real outbound attacks, typically indicative of either a) a bad actor or b) a compromised VM - *not* as a result of any false abuse reports submitted by a competitor or anything of that nature. In your case, we are confident this reflects a security breach within your environment (compromised VM), especially given the uncertainty on your end surrounding how or why these incidents occurred.

As you have an unmanaged VPS service with us, we do not hold or maintain root access to your VM, and all systems administration related tasks are handled by you. With any unmanaged VPS service (whether that be with us, or any other provider), you are responsible for taking the appropriate security measures within your VPS. As a basic guide, these measures include, but are not limited to, utilizing a secure root password, employing a custom SSH port, setting up firewall rules, ensuring that all applications and related services are up to date, etc.

You also mentioned in your review that you have “no way to get your data or backups off your server”. That is not the case. We also want to make it 100% clear that we are not holding your data hostage by any means. As mentioned earlier, your VPS is only in a suspended state (not terminated). Suspension, in other words, simply means the instance is temporarily paused. Your data is still available, and we are currently awaiting your response via your support ticket (Ticket #IS56068) to confirm a suitable time to unsuspend your VPS. This would allow you to access and retrieve your data, following which, an OS reinstall will be necessary. Considering the compromised state of your VM, a reinstall is essential to eliminate any existing vulnerabilities within your environment. Post-reinstall, we strongly recommend implementing the aforementioned security measures to prevent any future incidents.

Thank you for your understanding, and we look forward to your response in the support ticket. We will be available 24x7 ready to assist you.

Rated 5 out of 5 stars

awesome, micdrop.

this is the most awesome service for a vps I ever encountered, I love the "set and forget" type of setting, my webpage is my storefront and I spend little to no time on it, but as a faithful cat (cat person here) its always there when I check or brag about with my colleagues and friends, its also a great way to impress prospective customers.

14 March 2024
Unprompted review
Rated 5 out of 5 stars

Best Hosting Provider

Racknerd service is extraordinary with 100% Uptime.Customer Support is Very much helpful & Resolve Queries Immediately. I would recommend Racknerd to whoever searching for the Top VPS provider around.

14 September 2023
Rated 5 out of 5 stars

Top notch services

I have used Racknerd services for several years. They really deliver top notch services with high reliability, low prices, and fantastic customer service.

8 March 2024
Unprompted review
Rated 5 out of 5 stars

I have been using RackNerd hosting for hosting multiple VPS's without issues.

I have been using Racknerd hosting for my VPS and I couldn't be happier with the support they provide. Whenever I encounter any issues, their team is quick to respond and help resolve the problem efficiently. This level of customer service has truly exceeded my expectations and solidified my trust in RackNerd as a reliable hosting provider. I wholeheartedly recommend RackNerd for anyone in need of top-notch hosting services.

8 March 2024
Unprompted review
Rated 5 out of 5 stars

Super intuitive and easy to use

I loved how intuitive and easy is to setup the services once I get the service I had to wait a few minutes to get it up and running, I moved away from other provider to RackNerd and is the best thing I could ever do.

The effort you made to have such an great experience impressed me.

I definitely recommend RackNerd

1 March 2024
Unprompted review
Rated 5 out of 5 stars

What little I asked was handled quickly.

There have not been any issues that required support.

I did have a few questions and needed reverse DNS set one time. In both of those cases the response was much quicker than I expected. Far faster than some experiences at other hosting companies.

15 March 2023
Unprompted review
Rated 5 out of 5 stars

Overall best web host we have ever had...

We have been with RackNerd since early 2020 and have had a pleasant experience with them. Can count on one hand the issues we have had, and all were minor.

Support is fast and no canned responses, you get real assistance.

If you need a host you can count on, RackNerd is it.

3 January 2024
Unprompted review
Rated 5 out of 5 stars

Working with Racknerd is amazing

Working with Racknerd is amazing. They have excellent support, fantastic pricing, and the service is top-notch in every way. I've been with them since they launched, and I can attribute much of the success as a web developer to the service they provide. Night and day difference compared with other mainstream brands.

8 March 2024
Unprompted review
Rated 5 out of 5 stars

Awesome Support Impressive Performance

Awesome support! My experience with Racknerd after using 2 months is impressive. Hosting ping is the same as Hetzner even with a cheap BlackFriday offer package! Hosting performance is up to the mark.

I'll buy another server from "PREMIUM RYZEN NVME VPS" because I'm planning to migrate my websites there. This indicates my satisfaction with RackNerd hosting.

18 February 2024
Unprompted review
Rated 5 out of 5 stars

I have had a great experience with Racknerd support.

I have had a great experience with Racknerd. Their support is very good and really helpful. It's not live chat but they answer their tickets really quickly no matter what time day or night.
I've just had them help move me to a different location for faster speeds and they went above and beyond to help me get it sorted.

Solid hosting and support.

6 February 2024
Unprompted review
Rated 3 out of 5 stars

Cheap but meh...

They offer some of the cheapest options in the market, but the performance isn't that great. I bought a cheap VPS (Powered by Ryzen 7950X) and compared it with Vultr (same specs). The response of the hosted application is so slow on Racknerd. I used Docker so, there weren't configuration any issues. Maybe over sold IDK.
Then, I installed WireGurd on it. The download speed was 4-7mbps 🫣 I will give it another go with a fresh installation for good measure.

13 January 2024
Unprompted review
RackNerd logo

Reply from RackNerd

Hi Varuna,

Thank you for your business and for choosing RackNerd as your provider. We're happy to see you've found value in our services and we appreciate the opportunity to work with you. We can confirm that all of our VPS services are provisioned on 1Gbps network ports. What method are you utilizing to test? For a fair and external network test, you can run a network speed test on your VM by running the below command in SSH:
curl -sL network-speed.xyz | bash -s -- -r na

Additionally, if your use-case is latency sensitive, please select to deploy your server in the closest datacenter location to you. RackNerd offers several, global datacenter location options to choose from. In the event you find that your original selected location is not suitable for you, please feel free to open a support ticket and we'd be happy to help with migrating your VPS over to a different datacenter location.

Thank you and we look forward to hearing back from you.

Rated 5 out of 5 stars

Good VPS Plans at a Good Price

This is my 2nd year using RackNerd now. So far they have been great! Dustin, the owner, and is amazing and if you need assistance with anything advanced, he is always more then happy to help! Their support always gets back to me within minutes. They have tons of giveaways, and great promos too! I have a handful of servers from them because of all the holiday deals. Works perfect for my needs.

4 January 2024
Unprompted review
Rated 5 out of 5 stars

Low-cost and reliable web hosting

I have a few of our clients hosting their websites on RackNerd, and the experience has been great.

Their team has been very quick to respond to our technical inquiries, and their service has been running for us without issue.

24 November 2023
Unprompted review

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