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RAC Car Insurance Reviews 

18,719
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 12,255 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that purchasing policies online is extremely quick, straightforward, and completely hassle-free from start to finish. People also deeply appreciate the very competitive prices and the clear website navigation which make managing everything exceptionally smooth. Some reviewers were not happy with unexpected price increases when their policies came up for annual renewal. Consumers noted that renewal quotes sometimes rose significantly compared to previous years, leading many to search for alternative options. Additionally, a few individuals mentioned facing frustrating technical hurdles when trying to resolve these billing changes online.

What people talk about most

Price

Customers consistently note positive experiences with price, often highlighting very competitive quotes and... See more

Service

Users describe positive interactions with service, highlighting efficient support and straightforward... See more

User experience

People report positive experiences with user_experience, highlighting a quick, simple, and trouble-free... See more

Website

Reviewers mention positive feedback about website, highlighting that the online experience is generally... See more

Subscription

Consumers find subscription to be positive, highlighting that the renewal process went smoothly and some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Car insurance is a bloody racket tbh but this year the cheapest option that wasn't a hideous policy was the RAC and the cover is pretty good for the money when you compare it to other less well know... See more

Company replied

Rated 4 out of 5 stars

This is the first time I have used RAC for my car insurance. Everything was online and even though I am in my eighties, I found the whole experience pretty easy. I also went back afterwards and mana... See more

Company replied

Rated 4 out of 5 stars

Price was cheaper than my renewal quote so that was main reason even though was not so much by the time i had to add on the same cover i had before. Been REC member since 2009 so maybe it will remain... See more

Company replied

Rated 4 out of 5 stars

It was quite quick and easy to arrange the insurance I was a little dubious as it was online and couldn ring a helpline number to speak to someone. I have not done insurance like this before and dont... See more

Company replied


Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Insurance Agency

Written by the company

The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

19K reviews

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4.4

All reviews

(18,719)

11,876 reviews in the last 12 months

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Rated 5 out of 5 stars

Clear website and helpful customer…

Clear website and helpful customer service repre
sentatives

8 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Hassel free/ easy

Hassel free/ easy. Good price

9 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Very competitive.

Despite the site being fully automated (no human voice) the experience was trouble free from beginning to end. Everything explained fully (what was and what wasn't covered). Price was much improved on my renewal and very competitive with other quotes. Overall very satisfied.

13 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 4 out of 5 stars

Knowing what I asked for on my…

Knowing what I asked for on my insurance up got it

9 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 4 out of 5 stars

Somewhat confusing website to get a…

Somewhat confusing website to get a quote but when I finally managed it, happy with the price. Not happy with it being online though as I like to talk to a human.

1 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Quick and easy to renew and at a good…

Quick and easy to renew and at a good price.

8 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

I don't have to worry about anything…

I don't have to worry about anything going wrong with the insurance

9 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Great company as we already have…

Great company as we already have emergency cover with RAC
We found the price of the motor insurance very competitive we had been paying over£100 a month with a well known company with the same benefits we've saved over £50 with RAC we will definitely recommend this company to our friends

10 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Confusing !

Rectified !

10 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Hi Heather,

Thank you for taking the time to leave us a review. We’re sorry to hear that you found your experience confusing, as this isn’t the level of service we aim to provide.

We’d appreciate it if you could send us some more information about your experience, including any details you feel would be helpful, to socialresponders@bglgroup.co.uk. Our team will then be able to look into this further and assist you.

Rachel

Rated 5 out of 5 stars

You can callposative experience them and speak to a human!

You can call them and speak to a human!
The operator I spoke to was more than helpful as I was renewing and changing address, they made it an easy and painless experience which is unusual these day

19 February 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Simple process and a good price

The whole process of taking out this insurance was easy and quick. The original quote given was one of the cheapest I received and the policy covered everything I wanted.

9 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 1 out of 5 stars

NEVER again.

Despite me buying, AND PAYING FOR ! my car insurance policy with you at least 14 days ago, I have had to get your help desk to email me a copy of my documents as your online site will not allow me to view them !
It tells me I DO have a policy but will not open the documents despite repeated attempts !
I should have learned my lesson 2 YEARS AGO WHEN IT HAPPENED THEN !

IT WON'T HAPPEN AGAIN .

13 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Hi Clive,

Thank you for taking the time to leave us a review. We’re very sorry to hear about the difficulties you’ve experienced accessing your policy documents online, particularly as you’ve encountered a similar issue in the past. We understand how frustrating this must have been, especially after purchasing and paying for your policy.

We appreciate you bringing this to our attention. If you have any further questions or need assistance with your insurance, please don’t hesitate to reach out. Our team will be happy to help.

Rachel

Rated 5 out of 5 stars

Great renew price

Great renew price, easy to do, thank you!

8 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Very simple way to apply

Very simple way to apply, it only took a few minutes. Good price, I Had been quoted just under £100 per month. Nice well known name so I had confidence in taking out the cover.

14 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

price and service

9 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Very easy to do

2 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 4 out of 5 stars

Easy!

This is the first time I have used RAC for my car insurance. Everything was online and even though I am in my eighties, I found the whole experience pretty easy. I also went back afterwards and managed to add a second driver on my insurance. So, very easy to navigate my way around, but I must say I do find it a bit disconcerting to know that there is no human I could talk to.

13 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

The assistant on the phone was very…

The assistant on the phone was very polite and helpful

8 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

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