Qure Skincare Reviews 

Product was damaged during delivery, but was able to do a quick chat and they are sending replacement vials! Great customer service! I cannot wait to try this product!

I’ve done a couple dark spot and one wrinkle serum micro infusion and I’m seeing an improvement. I’ve been consistently using the LED mask which is easy to use. Much better than time consuming wands. Two weeks after the LED mask purchase, Qure offered a free neck decolage system with the purchase of the LED mask. I asked about getting the free neck system and was told yes! That is amazing. I’m looking forward to improving more areas of my body.

I have experienced some sort of skin issues after using treatments. When I contacted customer service, I got connected to Jerald. He was nothing but sweet, courteous and sympathetic about my situation. He advocated for my best interest and along the way, he informed me via email on current status and all updates. He is super nice and so polite. Too bad that Qure has limited treatment options and skincare line but for him, I will definitely come back and get more! thanks for having him!

My experience with Qure’s return and replacement process has been frustrating for several reasons:

• Lack of Clarity: Their return policy does not mention the requirement for a video demonstration when returning a faulty item, leading to confusion.

• Excessive Requirement: Needing to provide a video showing how the product was plugged in feels unnecessary, especially when the item is defective.

• Poor Communication: Customer service did not clarify this requirement upfront, causing further frustration.

• Time-Consuming: Creating and submitting a video adds unnecessary hassle to the return process.

Overall, Qure’s complicated return policy and unclear communication make it difficult to recommend their products. If you’re considering a purchase, be aware of potential challenges if you need to return or replace an item.
They are AWFUL and a waste of time

I contacted customer service and it was fantastic. They immediately solved my problem at no extra cost. I would definitely purchase from this company again.

Quick response to my email and concerns of my pre-order and also gave me a tracking link.

I was concerned when my tracking seemed to show delivered when there was no package, but I reached out using the messaging on the website help center and I was helped right away and someone confirmed for me that my package was still with the carrier and en route. It made me feel much better and only took about 5 minutes. Very good customer service! Thank you!

I’ve done 5 treatments, 2 weeks apart. I am a RN and followed the instructions 100%. I was so excited to clear out some of my facia wrinkles. BUT..no. There are literally no changes to my wrinkles. I have 2 blackheads that have popped up. I have before pics and a pic from last week. Trying to decide if I continue trying, or take advantage of the money back within 3 months. That would have to happen immediately.

I placed an order but put in wrong address. I got a reply back within 10 minutes that they had changed the address to right one. Love the products I already have. Your company is amazing.
Patty

Terrible product! Serum takes forever to come out. Would never buy again…

The person I chatted with in Customer Service was fantastic. The chat started quickly and he was able to answer all of my questions. Polite and top notch. I am very happy with the responses I received.

Had an issue with the needle head and request for replacement was so easy! Thank you for the great customer service!

Best customer service ever!

My experience with Qure has been genuinely impressive from start to finish. I initially encountered an issue with one of the serum vials (damaged cap and unusual texture), even though the product had not been purchased directly from their website.

Despite that, their customer support, especially Nick, handled everything with remarkable professionalism, kindness and consistency. Every message I received was clear, thoughtful and respectful, which is unfortunately quite rare nowadays.

They took the time to understand the situation, reassured me about the authenticity of the products and offered to send a replacement as a gesture of goodwill. The entire process felt human, not robotic and that made a real difference.

It’s refreshing to see a company that doesn’t hide behind policies, but instead chooses to act with integrity and accountability.

I’m now looking forward to receiving the replacement and continuing to use their products with confidence.

Thank you again to Nick and the whole Qure team; your approach truly stands out.

Kind regards,

Ioana

This company does not advertise that initially the client is being charged in US dollars. What currency the client is being charged in isnt shown until the pay at checkout is reached. In my currency, NZ$ to US$ almost doubles. Would love to try your product, and price point is probably spot on, but be upfront and honest by putting what currency you are charging.

Very supportive and prompt customer care!

My experience started out not to great. There were issues with my delivery and I didn’t get my package. However I received great customer service. Elmo the person who assisted me was kind, sympathetic, understanding and responded to me almost immediately after I reached out. He got right on fixing the issue. Elmo turned what could have been a lost customer into a definite customer. You rarely find someone who genuinely cares and wants to help but Elmo did and it is much appreciated. I will order from this company again because of his remarkable customer service!!! Thank you

I used the chat feature and was able to connect with a representative who answered my question within a minute. Excellent service!