Qure Skincare Reviews 

1,526
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 781 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the high quality of the products, noting their effectiveness and the positive results achieved. People consistently commend the exceptional customer service, describing staff as helpful, friendly, and highly responsive. Many appreciate the quick response times and efficient resolution of issues, even for unusual requests or damaged items. However, some people mentioned issues with product effectiveness, such as no visible changes to wrinkles or the product feeling sticky and not absorbing well. A few other people also felt that products sometimes arrived damaged or with leaking vials. Additionally, some reviewers experienced shipping delays or issues with order fulfillment.

What people talk about most

Product

Consumers generally find the product to be positive, with many expressing satisfaction with its quality and... See more

Customer service

Users describe positive interactions with customer service, often highlighting that the support goes above... See more

Quality

Customers had positive experiences with product quality, with many describing products as well-made and high... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, kindness, and... See more

Response time

People report positive experiences with response times, with many customers praising the quick and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love this product. I did experience some trouble with the second half of my order. It took a bit longer and I think it got lost. However, I contacted customer service and they responded immediate... See more

Rated 5 out of 5 stars

This company is truly legit. The customer service was above and beyond what I expected from some place I found off a social media link. I ordered the micro-infusion system (3 month) supply and am... See more

Rated 5 out of 5 stars

Awesome customer service in the reply to my issue and refunded me quickly prior to getting the items back! Also excellent communication on the status and details steps on the return and what will happ... See more

Rated 5 out of 5 stars

I have been using these products since November and can honestly say I notice a difference even others have complimented me on how fresh I look . I’m not easily sold to so for me to write a review I... See more


Company details

  1. Health and Beauty Shop

Written by the company

At Qure™, we are rethinking skincare by making clinical-grade technologies and products accessible for effective skin therapies in the comfort of your home and at an affordable price. Empowerment: We aim to break down beauty barriers, enabling our customers to achieve their best skin health. Confidence Building: Our focus goes beyond selling products; we are dedicated to fostering self-assurance in our customers. Quality Assurance: We prioritize excellence in our product development process, ensuring all items meet the highest standards of efficacy and safety. Product Offering: Innovative skincare technologies designed for home use, enhancing skin health and beauty without the premium price tag. Commitment to Customers: We strive to enhance our customers' experiences and results with every product we develop.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(1,526)

775 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer service was very patient and…

Customer service was very patient and advised me professionally regarding the use of the product. Very politely answered all my concerns and gave me full reassurance about what I was buying and how to use the product was like having your own private consultation Thankyou

9 May 2026
Unprompted review
Rated 1 out of 5 stars

This is a rip off

This is a rip off. I have bottles that the needle heads do not fit on. The needle heads do not dispense the formula. I asked for new needle heads and they sent 3. I have 7 bottles and due to the inferior needle heads I cannot use the product. DO NOT BUY. THERE MUST BE OTHER COMPANIES THAT ARE MORE CUSTOMER SERVICE SATISFYING.

8 May 2026
Unprompted review
Qure Skincare logo

Reply from Qure Skincare

Hi there,

Thank you for sharing your experience, and we sincerely apologise for the frustration this has caused.
What you have described. Needle heads that do not fit or dispense correctly across multiple vials is absolutely not acceptable, and we understand how deeply disappointing this must be, especially when you have been unable to use the product you invested in.

We are sorry that the resolution provided did not fully address the scope of the issue. You should not have been left with unusable product, and we want to make this right. Please reach out to our customer service team directly at www.qureskincare.com with your order details, and we will ensure this is escalated and resolved properly, including ensuring you have everything you need to complete your treatments.

We value every customer and your feedback is taken seriously as we continue to improve our quality standards. 🤍

Rated 5 out of 5 stars

Amazing Customer Care

I am only 1 session into my 6month supply of micro needling for wrinkles and dark spot correcting. Unfortunately my package arrived damaged however the amazing team helped me out willingly. I am looking forward to continuing my treatment and seeing the outcomes.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

I had questions about this product

I had questions about this product. The The Customer Service representative was courteous, knowledgeable, & easy to understand. He resolved my issues with cheerfulness & a professionalism rarely seen in today's world! Hope this man gets a raise!!
The serum is great and does a good job.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, easy to approach and resolve the issue directly, making the process very friendly towards the customer. The company take the feedback seriously, and continuce improving their product. Great company, I am very happy with Qure!

7 May 2026
Unprompted review
Rated 5 out of 5 stars

My product arrived broken

My product arrived broken. However, as soon as I reached out to customer service, they were incredibly helpful and quickly resolved the issue. They handled the situation with professionalism, and their response time was impressively fast. This level of customer support truly makes me happy and gives me a sense of peace and security. Thank you so much!

7 May 2026
Unprompted review
Rated 1 out of 5 stars

AVOID the marketing Qure Skincare scam

I had a very poor experience with Qure Microinfusion. The product caused a burning on my skin, which was painful and concerning, and when I tried to get support, customer service was essentially non-existent.

What frustrated me most was the contrast between their very aggressive marketing and the lack of aftercare once there was an issue. The brand creates a lot of urgency and big expectations, but my experience did not match that at all.

I would strongly caution others to be careful, especially if you have sensitive skin. Read the refund policy, check independent reviews (well most are doctored these days, they even pay for the "professional so called reviews", and don’t rely only on the ads. Based on my experience, I would not purchase from them again. I am now having to see a dermatologist to repair the skin damage their Chinese product caused. Nothing but a marketing scam - WISH I READ THE REAL REVIEWS BEFORE - NOT THE ONES THEY'VE PAID INFLUENCES (fake customers and fake doctors) FOR.

UPDATED - WON'T BE SUCKED INTO THEIR DODGIE MARKETING SALES TACTICS AGAIN - A COMPANY CREATED BY A MALE ECOMMERCE DIGITAL MARKETER WITH A TERRIBLE REPUTATION AND A PRODUCT THAT HAS DAMAGING EFFECTS

13 April 2026
Unprompted review
Qure Skincare logo

Reply from Qure Skincare

Hi there,

Thank you for sharing your experience, and we are truly sorry to hear that you had a reaction and felt unsupported when you needed help most.

A burning sensation is something we take very seriously, and we would genuinely like the opportunity to look into this further and do right by you. We understand your frustration, and we are sorry the experience did not reflect the standard we hold ourselves to.

We would kindly ask that you reach out to us directly via our social media channels so our team can assist you personally and ensure this is properly addressed.

Warm regards,
The Qure Skincare Team

Rated 5 out of 5 stars

Excellent customer service!

Jan was super helpful and made the whole experience easy and stress free I received my shipment quickly and noticed one of the bottles had leaked a little so the product level was slightly low I contacted customer service right away and was connected with Jan immediately I loved the WhatsApp feature because I could chat and send pictures of the issue and within moments I had an order number for a replacement bottle This was by far the best customer service I have ever received from a company Jan was great! Can’t wait to start my skincare journey!

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Customer service

Kristian at Customer service transferred my reward points from my old account to a new account via the chat portal. It was a quick and efficient process.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Product Arrived Damaged

My product arrived damaged, which could have been prevented. However, as soon as I reached out to customer service, they were incredibly helpful and quickly made things right. They handled the situation with professionalism and kindness, and their response time even after I left a voicemail was impressively fast.

I’m really looking forward to using this product. If this is how they operate, I’m confident it will be amazing. I’ll be sure to leave a follow-up review after I’ve had a chance to try it. Thank you so much!

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

There was a delay with my order but I knew that when I ordered. I did receive one item incorrectly, but I sent an email with a photo and they told me to keep the incorrect item and they shipped out the correct item right away. Very pleased with the customer service. Too early to tell about the results, but I am encouraged so far.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. I lost one of the needle heads needed to complete my 6-month treatment, and they kindly sent me a replacement. I'm very happy with the results I've gotten from the Micro-Infusion 6-Month Treatment (For Wrinkles + Dark Spots) and will continue purchasing it.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Customer service

I had issues withe needles while using it, which led to 2 vials and 3 needle heads to be wasted. Had a quick chat with the customer support. He advocated on my behalf to send me a replacement. Waiting to start my treatment process properly.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Wow-effect

* ✨ Smoother, even skin
* Botox-like glow at home
* Clearer, brighter skin
* Flawless skin effect ✨
* My skin looks smoother now
* Instant skin refres

3 May 2026
Unprompted review

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