Terrible experience I received a transfer of 69€ and it has been processing for 4 days, not credited nor rejected and sent back to the sender, just ghosting, I have contacted the support via email a... See more
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I made a bank transfer rfom UK to Quppy. My mistake - I sent $, but they accept only € I'm trying to know anything about how to return money back, but support answer 1 time in 2 days. Only by email... See more
The app works fine for managing my assets. Linking a card for crypto purchases is a nice touch, but it doesn’t always work on the first try. The app does what it needs to do, though there are occasion... See more
The Quppy platform allows me to manage both my crypto and fiat funds in one place, and that’s a big plus. Virtual IBAN works well for euro transfers, and the process is fast. However, the debit card l... See more
Company details
Written by the company
Quppy is a licensed payment solution within one App for managing your crypto and fiat assets.
Contact info
Estonia
- quppy.com
You should know
3.0
Average
265 reviews
Replied to 76% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Quppy is a great solution for traveling…
Quppy is a great solution for traveling and managing your finances on the move. I have to travel a lot across Europe and South America, and Quppy solves most of my money-related problems - I always have a suitable currency at hand.
19 May 2024
Unprompted review
Quppy has become a sort of “portal into…
Quppy has become a sort of “portal into crypto” for me. It is an easy-to-use and intuitive app that doesn’t offer any surprises or “fine print,” so it was really easy for me to start learning crypto last year.
19 April 2024
Unprompted review
It seems to be scam
It seems to be scam. I received instant transfer. But yet it still showing pending in the payment status.. be aware..seems they are a scam... try yourself then you would know for sure ..
13 June 2024
Unprompted review
Reply from Quppy
Dear Rattikan Hassan,
We are genuinely concerned to hear about your experience and the distressing impression it has given you about our services. We take these allegations very seriously and would like to assure you that our company operates with the highest standards of transparency and integrity.
We understand the frustration that comes with seeing your transfer status as “pending,” especially when it was expected to be instant. There are occasions where transactions may require additional review, which can lead to unexpected delays. This is done to ensure the security of all transactions and compliance with financial regulations.
To address your concerns directly and investigate the specific details of your transaction, we encourage you to contact our support team at support@quppy.com. Please provide the transaction ID and any other relevant details. Our team is dedicated to resolving your issue promptly and clarifying any misunderstandings about the process.
We value your trust and are committed to providing reliable and secure services to all our customers. We hope to resolve your issue to your satisfaction and restore your confidence in our platform.
Thank you for your patience and understanding.
Quppy is by far the most stable and…
Quppy is by far the most stable and reliable crypto app I’ve ever tried. I’ve been using it for over a year now, and there were no bugs or issues. And if you trust any app with your money, it has to be 100% reliable, right?
26 April 2024
Unprompted review
I don’t think that “cryptofanatics”…
I don’t think that “cryptofanatics” would appreciate Quppy. But if it important for you to handle both fiat and crypto with ease - Quppy is the best option out there.
22 March 2024
Unprompted review
My friend sent me the payment on May 2
My friend sent me the payment on May 2. The payment is in the processing status and is not credited to my account. I wrote several letters of support. They answered me only once using common phrases that the check can last a few days. Then they just started ignoring me. I sent them additional information to speed up the process. In response - ignore. There's no normal feedback. I don't recommend it to anyone. You'll just lose money. It looks like a scam.
UPD: They declined transaction without any notification and explains. I didn’t get any emails, push notifications etc.
2 May 2024
Unprompted review
Reply from Quppy
Dear Hanna K,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the issues you have experienced with the processing of your payment and the lack of communication from our support team. We understand how important it is for you to have reliable and responsive support, and we regret that we have not met your expectations in this instance.
We take your feedback seriously as it helps us improve our services. The delay in the processing of your transaction and the subsequent lack of notification about its cancellation are certainly not up to our standards. We are committed to investigating what caused these issues and ensuring they do not happen again.
Please contact us directly at support@quppy.com with your transaction details, including any reference numbers and the dates of your communications with us. We will prioritize your inquiry to understand better and resolve the specific issues you have encountered. Our goal is to provide a clear explanation and rectify any errors on our part.
We value your trust and are dedicated to restoring your confidence in our service. We hope to resolve this matter to your satisfaction swiftly and prevent similar situations in the future.
Thank you for your patience and understanding. We look forward to assisting you and improving your experience with our service.
Quppy is great for crypto beginners
Quppy is great for crypto beginners. It is very straightforward and easy to use, so you don’t have to bother with extra variables, like app bugs or complicated user interface. You can focus on learning the crypto market instead.
26 February 2024
Unprompted review
Quppy is a great app for people that…
Quppy is a great app for people that only start learning about cryptocurrencies. For starters, it has a very clear layout and is easy to use. But it also has plenty of fiat-related features. It is easier to learn crypto when you have an equivalent that you’re used to right here, in the same app. At least for me.
19 February 2024
Unprompted review
Instant transfers not processed for 4 days - scam
I would like to shed some lift on the poor service that quppy provide and false advertising.
They advertise INSTANT SEPA acceptance but stay away from their app and services.
Any transfers even instant will stay on “ processing “ for many days without nothing happening.
I have sent money to a friend who has a QUPPY ACCOUNT, for 1000€ , name quppy account : SU GUOLIANG, the money was instant sepa , it is stuck on processing and nothing ever happens.
It may be a pure and simple scam from quppy itself.
STAY AWAY
17 April 2024
Unprompted review
Reply from Quppy
Dear Floriane,
Thank you for bringing this matter to our attention. We are truly sorry to hear about your experience with SEPA transfers and the delay in processing your transaction. At Quppy, we strive to provide accurate and reliable service descriptions, and we take your feedback seriously as it helps us identify areas where we need to improve.
Please be assured that our operations are fully compliant with EU legal standards. Delays you are experiencing might be due to additional checks required to ensure the security and legality of the funds, which are part of our commitment to upholding the stringent regulations set by European authorities.
We understand the frustration and inconvenience caused by these delays, especially when the expectation set is for instant processing. We are committed to investigating this issue promptly and thoroughly. To assist us in resolving this as quickly as possible for you and to ensure that we address your specific case, please contact our support team directly at support@quppy.com with any additional details you can provide about the transaction. This will help us to expedite our review and take necessary actions.
We value your trust and are dedicated to rectifying this situation to your satisfaction. Thank you for your patience, and we look forward to resolving your concerns.
Sincerely yours,
Quppy Team
SEPA transfers turned out to be a…
SEPA transfers turned out to be a surprisingly important feature of Quppy for me. This feature allowed me to help my parents in another country quickly and without spending much on fees. Unfortunately, my parents can’t wrap their hands around crypto yet, so SEPA transfers were my best shot.
20 February 2024
Unprompted review
Payment and crypto exchange can take…
Payment and crypto exchange can take any time. From seconds to weeks. No response from support. There is nobody to ask for help or assistance. Your payment is processing and you simply wait.
23 February 2024
Unprompted review
Reply from Quppy
Dear Jaaru Kimbal,
We apologize for the delays and lack of communication you have experienced. We understand the frustration and inconvenience of waiting for a transaction to process without clear updates or direct assistance.
To ensure we can provide you with the support and information you need, we strongly encourage you to reach out to our support team directly at support@quppy.com. When emailing, please include all relevant details of your transaction, including any transaction IDs or reference numbers, to allow our team to assist you more efficiently.
Our customer support is dedicated to resolving issues as quickly and efficiently as possible. Your satisfaction and trust in our services are our top priorities, and we are committed to providing the assistance you require.
Thank you for your understanding and patience. We look forward to resolving your concerns and improving your experience with us.
Sincerely yours,
Quppy Team
If you have trouble with payments
If you have trouble with payments, you will never be able to sort it out. Stay away from the app if you can.
26 March 2024
Unprompted review
Reply from Quppy
Dear Sven Stevens,
We are truly sorry to hear about the difficulties you’ve experienced with our app, and we appreciate you taking the time to share your feedback. Understanding and addressing our customers' concerns is crucial for us.
If you're encountering any issues with payments or any other aspect of our service, we sincerely want to help resolve them. We encourage you to reach out directly to our support team at support@quppy.com with the details of the troubles you've faced. Our dedicated team is committed to providing assistance and finding solutions for all our users.
Sincerely yours,
Quppy Team
For me the main advantage of quppy is…
For me the main advantage of quppy is its stability and reliability. I’ve been using it for more than two years and haven’t encountered any bugs at all. So I’m always sure that Quppy will do what I want it to do for me and won’t let me down no matter the circumstances.
11 March 2024
Unprompted review
At first I was rather suspicious about…
At first I was rather suspicious about most of quppy’s extra features. My previous experience told me that wallets usually screw up their “extras”. However, over the past year I realized that quppy is an exception - they really cared about every feature and its implementation and it shows.
17 March 2024
Unprompted review
First transaction with 160 Euro under…
First transaction with 160 Euro under verification for 2 days!!!
I contact the support now for 3 rd time same answer I want my money back now
I will update soon I get my money
16 March 2024
Unprompted review
To be fair Quppy has even too much…
To be fair Quppy has even too much features for me - I don’t use most of its capabilities and treat it mostly like a really good cryptocurrency wallet. However, it is very nice to know that if you ever need something, you don’t have to look for a new app - everything is already at your disposal.
12 January 2024
Unprompted review
The remittance has been processed for 5…
The remittance has been processed for 5 days, and the customer service has not responded.
4 March 2024
Unprompted review
700 pound still processing.... Over 3 days now
Team,
I am a user of Quppy application.
and I have been verified.
I made a transfer of 700 GBP on the February 29/2024 by time 22:08 from the wallet to myself with IBAN account.
The purpose of payment was salary.
Since the time 22:08, February 29/2024 and now is still processing.
Plese kindly look into this, and response will be highly appreciated.
Thank you, Team.
29 February 2024
Unprompted review
Quppy is my go-to solution for…
Quppy is my go-to solution for exchanging crypto. It is fast, the fees are reasonable and it is right within my favorite wallet - what not to like?
9 February 2024
Unprompted review
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