Quintain Living - Landsby Reviews 46

TrustScore 4 out of 5

4.2

10 Elvin Gardens, HA9 0GW Wembley, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Living here for the past few months, awesome place to be in very close proximity of tube and grocery shops like LIDL, Sainsbury and LDO as well. Also they organise free events including brunch’s... See more

Company replied

Rated 5 out of 5 stars

Our family would like to say Big Thank you to Emilia and the rest of the team of Landsby building. we enjoy every single day we live there as a family. The facilities and atmosphere of the communi... See more

Company replied

Rated 1 out of 5 stars

Landsby East Garden (residents garden) and the flat next door to me (which is empty and is being advertised for rent) has apparently been taken over by many different and random people filming god kn... See more

Company replied

Rated 5 out of 5 stars

The building is very nice, clean, and well maintained, which makes it a lovely place to stay. My time here was short as I was looking after a pet dog, but I really appreciated the support of our conci... See more

Company replied


Company details

  1. Apartment Building

Written by the company

Studio to 4 bedroom apartments to rent at Wembley Park. There are no hidden fees. Bills are all set up and ready to go. Find your brand new home today.


Contact info

  • 10 Elvin Gardens, HA9 0GW, Wembley, United Kingdom

4.2

Great

TrustScore 4 out of 5

46 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Landsby 5 months review

Living here for the past few months, awesome place to be in very close proximity of tube and grocery shops like LIDL, Sainsbury and LDO as well.

Also they organise free events including brunch’s and beer and sometimes morning breakfast as well.

Helpful 24hrs concierge!!
Good free wifi and free Gym 🏋

31 March 2026
Unprompted review
Quintain Living - Landsby logo

Reply from Quintain Living - Landsby

Hi Vinod,

Thank you for your kind feedback.

We are pleased to hear that you have been enjoying your stay and appreciate you taking the time to share your experience!

Kind regards,
Petra, Resident Manager

Rated 1 out of 5 stars

Strangers smoking week in staircase

Paying 2.5k for an 1 bedroom apartment only to be stuck in a house that smells like weed daily every winter.
Random people who don’t live here gather on the staircase and smoke weed. I have to keep calling security who will eventually come leisurely to escort the strangers out.

23 November 2025
Unprompted review
Quintain Living - Landsby logo

Reply from Quintain Living - Landsby

Hello P G,

Thank you for your review. We’re sorry to hear about your experience.

We have security on site and an injunction in place that allows us to take action and prosecute individuals who are not authorised to be in the building. Please be assured that we take this matter very seriously and are committed to addressing it.

If you’d like to discuss this in further detail, please email residents@quintainliving.com, FAO Manager.

Kind regards,
Petra, Resident Manager

Rated 5 out of 5 stars

Nice flats fun Events

Nice flats. Events team putting on more events. Halloween event was fun. Great setup lots of drinks food. Friendly staff. Could increase number of residents to events space can accommodate more.

1 November 2025
Unprompted review
Quintain Living - Landsby logo

Reply from Quintain Living - Landsby

Hi Conor,

Thank you for your lovely review! We’re so glad you enjoyed the Halloween event and our team’s efforts. We appreciate your feedback about event capacity and will keep it in mind for future events.

Kind regards,
Petra, Resident Manager

Rated 5 out of 5 stars

Excellent service from Komar!

From the very beginning, Komar was incredibly professional, friendly, and helpful. He made the whole move-in process smooth and stress-free, answering every question clearly and patiently. You can tell he genuinely cares about his clients and knows exactly what he’s doing, a true professional and a great salesman! I’m really happy with the whole experience.

17 October 2025
Unprompted review
Quintain Living - Landsby logo

Reply from Quintain Living - Landsby

Hi Bassel,

Thank you so much for your wonderful feedback!

We’re delighted to hear that Kumar made your move-in experience smooth and stress-free. Your kind words mean a lot, and we’ll be sure to share them with him.

Kind regards,
Petra, Resident Manager

Rated 5 out of 5 stars

I had a great experience with my stay

I had a great experience with my stay, the concierge especially Kusum was quite helpful.

15 October 2025
Unprompted review
Quintain Living - Landsby logo

Reply from Quintain Living - Landsby

Hi Kayuri,

Thank you for your kind words.

We’re glad you had a great stay and that Kusum was able to help. We’ll be sure to share your feedback with her!

Kind regards,
Petra, Resident Manager

Rated 5 out of 5 stars

The building is very nice

The building is very nice, clean, and well maintained, which makes it a lovely place to stay. My time here was short as I was looking after a pet dog, but I really appreciated the support of our concierge, Kulsum. She is very helpful, friendly, and always ready to assist. Her presence truly added to my experience and made my stay feel comfortable and welcoming.

27 August 2025
Unprompted review
Quintain Living - Landsby logo

Reply from Quintain Living - Landsby

Hello Supritha,

Thank you for your kind words!

We're glad you enjoyed your stay and found the building clean and welcoming. Kulsum will be thrilled to hear your praise.

Kind regards,
Petra, Resident Manager

Rated 5 out of 5 stars

I’ve been living at Landsby West for a…


I’ve been living at Landsby West for a month and it’s been great so far! The concierge and maintenance teams are always professional, friendly, and quick to help whenever needed. The only issue was on moving day when my flat was painted at the same time I moved in, but apart from that everything has been smooth. Really happy to call this place home!

25 August 2025
Unprompted review
Quintain Living - Landsby logo

Reply from Quintain Living - Landsby

Hello Pedro,

Thank you for sharing your experience.

We're happy to hear that you've felt supported by our resident and maintenance teams. We apologize for the timing of the painting on your move-in day, and appreciate your patience. We're glad everything has been smooth since then!

Kind regards,
Petra, Resident Manager

Rated 5 out of 5 stars

Excellent Customer Service

I have to be thankful for Kulsum who helped my auntie, with her shopping bags at the Lansby walkway. I know it's not her job to do so, but it was such a kind gesture.

14 August 2025
Unprompted review
Quintain Living - Landsby logo

Reply from Quintain Living - Landsby

Hello Swanson,

Thank you for sharing this thoughtful moment!

We’ll be sure to pass along your appreciation to Kulsum.

Kind regards,
Petra, Resident Manager

Rated 5 out of 5 stars

I live in Landsby West block and the…

I live in Landsby West block and the atmosphere is made more very friendly and welcoming by the cool guy at the reception desk called Milton. Every one is greeted always with a smile and I always drop by to have a nice chat with him. He ia always ready to help and is a wicked sense of humor. We need more staff like m!

11 August 2025
Unprompted review
Quintain Living - Landsby logo

Reply from Quintain Living - Landsby

Hello Mr. Reynaldo,

Thank you for the lovely feedback!

We're so glad to hear Milton has made such a positive impact! We agree, more staff like him would make every place better!

Kind regards,
Petra, Resident Manager

Rated 5 out of 5 stars

10 Elvin gardens review

The staff were incredibly welcoming, professional, and attentive, making sure every detail was taken care of. The facilities are great, spotlessly clean, modern, and well-maintained. I was having issues with booking a family member into the car park but this matter was handled swiftly and efficiently by Kulsum who was very helpful and was able to resolve this matter. Would recommend to anyone visiting or looking for a place to rent.

19 July 2025
Unprompted review
Quintain Living - Landsby logo

Reply from Quintain Living - Landsby

Hello Lewis,

Thank you for your kind words!

We're glad you had a great experience and that Kulsum was able to help with the parking issue. I'll be sure to pass the feedback on to the team, she'll be thrilled.

Kind regards ,
Petra, Resident Manager

Rated 5 out of 5 stars

Milton help me to kill the spider in my…

Milton help me to kill the spider in my room and he was very helpful

5 August 2025
Unprompted review
Quintain Living - Landsby logo

Reply from Quintain Living - Landsby

Hi Bella,

Thank you so much for taking the time to leave us a review.

We're glad Milton was there to help! He’s always happy to assist, even with the unexpected visitors.

Kind regards,
Petra, Resident Manager

Rated 5 out of 5 stars

We lost one of our house keys quite a…

We lost one of our house keys quite a while ago. After looking for a while, we gave up and paid for the spare key, which we happened to lose again :)

Kulsum, who is one of the staff at reception notified us that she found the first key that we lost and gave it back to us. Since both the apartment tenants work, this is really important for us and I really appreciate this gesture.

28 June 2025
Unprompted review
Quintain Living - Landsby logo

Reply from Quintain Living - Landsby

Hi Divyesh,

Thank you for sharing your experience.

We're glad to hear Kulsum was able to reunite you with your lost key – it’s always great when things find their way back.

We'll be sure to pass your thanks on to Kulsum.

Kind regards,
Petra, Resident Manager

Rated 1 out of 5 stars

Terrible place to live

We pay too much rent and not get our washer/dryer fix quickly!!!! Emailed last week and we were being passed on after mint! SAFETY TOO IS A CONCERN. They let trespassers get away. Security only lasts 2 days then they're gone.

20 April 2025
Unprompted review
Quintain Living - Landsby logo

Reply from Quintain Living - Landsby

Dear Christine,

We’re sorry to hear that it took longer than expected for the engineer to attend to your washer/dryer issue. If the problem is still ongoing, please don’t hesitate to visit us at reception; the team will do everything they can to ensure it’s followed up with the third-party contractor.

Regarding your concerns about security, we want to reassure you that this remains our top priority. We’re always working on improvements, and our onsite team is committed to maintaining a safe and comfortable environment for all residents.

Thank you very much for sharing your feedback. If you have any future concerns, please feel free to reach out to us or visit the reception desk at any time.

Kind regards,
Emilia - Assistant Resident Manager

Rated 5 out of 5 stars

Resident experience of 6yrs

We have been living in Quintain past 6yrs..and we love the team.. I must say it’s been a super smooth ride for us past 6yrs.. we love the team, safety, it’s pet friendly, safe for kids.. all in all a happy experience

18 April 2025
Unprompted review
Quintain Living - Landsby logo

Reply from Quintain Living - Landsby

Hi Richa,

Thank you so much for your kind words! We're really happy to hear you've had a great experience over the past six years, it means a lot to our team!

Kind regards,
Emilia - Assistant Resident Manager

Rated 5 out of 5 stars

would like to say Big Thanks

Our family would like to say Big Thank you to Emilia and the rest of the team of Landsby building.
we enjoy every single day we live there as a family. The facilities and atmosphere of the community is very safe and friendly.
Emilia is amazing she always one call away when we need things sorted in the flat or anything you wanted to ask she is always professionally and patiently dealing with our needs.
We will always cherished and treasure our experience at Wembley Landsby building Property.🙏
Many Thanks and All the best ⭐️⭐️⭐️⭐️⭐

26 March 2025
Unprompted review
Quintain Living - Landsby logo

Reply from Quintain Living - Landsby

Hi Sassan,

Thank you for leaving such a wonderful review!

Kind regards

Emilia - Assistant Resident Manager

Rated 5 out of 5 stars

wonderful experience

It has been a wonderful experience and Milton has made our stay here very warm and welcoming. Thank you.

21 March 2025
Unprompted review
Quintain Living - Landsby logo

Reply from Quintain Living - Landsby

Hi Sass,

Thank you for leaving such a wonderful review!

Kind regards

Emilia - Assistant Resident Manager

Rated 1 out of 5 stars

Save yourself some money and live anywhere else

Definitely live here if you want to be ripped off, live with sewage smells constantly coming through the drains, outside and corridors, deal with broken lifts on the regular and have to climb up to 16 flights of stairs, have you car stuck in the car park because the barriers break and not be let into your building when there’s an event on. To top it off the staff change quicker there than the weather says it all

18 December 2024
Unprompted review
Quintain Living - Landsby logo

Reply from Quintain Living - Landsby

Hi Paige,

Thank you for sharing your feedback with us. We’re sorry to hear about the issues you’ve mentioned, and we truly want to address your concerns. However, from the details provided we are unable to locate you on our system. We would love the opportunity to discuss these issues with you personally. If you could please raise a case on the app or alternatively email residents@quintainliving.com with "FAO the Manager" in the subject title that would be greatly appreciated.

We looking forward to hearing from you,

Kind regards,
Emilia - Assistant Resident Manager

Rated 5 out of 5 stars

Great place to live with great management!

I have had the absolute pleasure of living at Quintain Living's Landsby East for the past 4.5 years, and I can confidently say it has been an exceptional experience from start to finish. The facilities are modern, well-maintained, and designed with residents' comfort in mind, making it feel like home from day one. The sense of community here is unmatched, and it’s evident that the team at Quintain Living takes great pride in ensuring residents are happy.

A special thank you to Faysal for his excellent management – his professionalism, attention to detail, and approachable nature have truly made a difference. Faysal’s dedication to keeping everything running smoothly does not go unnoticed, and it’s clear he genuinely cares about the residents. His handling of my unit transfer has been exceptional and has kept me stress-free!

I also want to extend my gratitude to Emilia, who also helped with the unit transfer. She started the process quickly and professionally, making what could have been a stressful situation feel seamless. Her efficiency and friendly demeanour made all the difference, and I’m so grateful for her support.

Living at Landsby East has been a joy, and I would wholeheartedly recommend Quintain Living to anyone looking for a high-quality, stress-free rental experience. It’s rare to find a place where the team genuinely cares about the residents, but that’s exactly what you’ll get here. Thank you again, Faysal and Emilia, for going above and beyond!

24 January 2025
Unprompted review
Quintain Living - Landsby logo

Reply from Quintain Living - Landsby

Hi Al,

Thank you so much for sharing your experience with us! It makes our day to hear that you had such a fantastic time at Landsby. We’re glad to know that both Faysal and I could help during your unit swap

Your kind words mean the world to us, and we’re thrilled to have you as part of our community!

Kind regards,
Emilia - Assistant Resident Manager

Rated 5 out of 5 stars

Thank you to Faysal for his exceptional service as the resident manager for Landsby

I just want to leave the most glowing review for Faysal for his exceptional service as the overall resident manager in Landsby. He is a fantastic asset to the Quintain team and I think that his exceptional service, work ethic and professionalism deserves to be highlighted.

I've lived in Landsby for over 4 years, and in that time Faysal has consistently gone above and beyond to help me with any queries or issues I have had over this time. He's always a phone call away if you need anything, and without fail will go out of his way to make sure that your experience of your tenancy in Landsby is excellent all the way through. For example, he's helped me a number of times with queries about renewal of my tenancy or with regards to maintenance issues!

On top of this, I have seen Faysal treat other residents with the same conscientious approach, which shows you his commitment to professionalism and really enhancing the living experience of all residents.

Thanks for everything Faysal, pleasure to have lived here for the last 4 years!

8 January 2025
Unprompted review
Quintain Living - Landsby logo

Reply from Quintain Living - Landsby

Dear Hussam,

Thank you so much for your glowing review.

It has been our pleasure having you with us all these years and we really thank you for your loyalty and kindness towards the team at all times.

From me and the Landsby Team we wish you all the best.

If we can be of any support with anything in the future, please do get in touch.

Kind regards,

Faysal - Resident Manager

Rated 1 out of 5 stars

The apartment prices are insanely high.

The pricing of this home rental company is outrageously high, making it incredibly difficult to justify the cost. The rental rates are far from reasonable, especially considering the size of the apartments, which often fail to meet expectations. The lack of balance between price and apartment size leaves much to be desired.

22 November 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look