Quince & Cook Reviews 

549
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

A little gem of a store! I found this place online & ordered some Christmas gifts & was absolutely delighted. Everything came beautifully packaged & scrolling through the website, I could have order... See more

Rated 5 out of 5 stars

Its been a while since i've had a trully delightful in person shopping experience and Q&C delivered!! I love love this shop, the ambience, the selection of goods, the friendly staff - it was just the... See more

Rated 5 out of 5 stars

I love the beautifully curated selection of items here! It is a go to shop for gifting something special, which is exactly why I made my recent purchases. I highly recommend Quince and cook to anyone... See more

Rated 5 out of 5 stars

This wonderful shop was a great discovery. I was in search for a particular planter which was sold out from my usual online retailer. A quick Google search later I found my item. Delivery was prompt.... See more

Company details

  1. Home Goods Store

Written by the company

Quince & Cook was born of our two passions; Interiors and cooking. We have combined Quince Living, our home wares store with our Range Cooker Showroom to create a bricks and mortar store in Perth dedicated to premium cooking and unique interiors. At Q&C you will find range cookers from Aga, Bertazzoni, Esse, Everhot, Lacanche and Rayburn as well as handpicked interiors from UK Craft, Scandinavian design and Independent Makers. Each item is lovingly handpicked for our store with fresh new designs each season that you can find in store and online. Quince & Cook is also home to Wash House Store, Perth's first zero waste refill store dedicated to natural, vegan, plastic free cleaning materials plus body, skin and hair care. Shop small and help us support independent makers and creators across the world.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

549 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(549)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Communication could be better

I’m away at the moment so asked for the parcel to be dispatched at a later date, which hasn’t happened. I emailed also and don’t think I’ve had a reply. If all is well when I get home and the parcel is there then probably 4/5.

16 September 2024
Quince & Cook logo

Reply from Quince & Cook

Oh no, I'm so sorry, we are busy training new team members for our Christmas period and your note requesting a delayed dispatch must have been missed. We can only apologise for this. Please check your inbox as we'll send you a message.

Rated 5 out of 5 stars

Excellent!

Very good customer service. Items arrived on time and beautifully packaged. Many thanks!

7 September 2024
Rated 5 out of 5 stars

Very good

Very good website, easy to navigate and ordering online a breeze.

Kept informed of when order would be ready to collect and no issues when picking it up.

31 August 2024
Rated 1 out of 5 stars

Order

Not received th correct order

29 August 2024
Quince & Cook logo

Reply from Quince & Cook

Hello Osian, I'm so sorry to see that you have left a 1 star review. I packed and gift wrapped your single spoon myself so can 100% guarantee that the correct item was sent, along with your gift note. We also spoke on the phone. Can I ask what it was that you expected to receive?

1 star reviews can have a huge impact on small independent businesses, the last thing we want is an unhappy customer.

Had you contacted us on receipt of your order we could have clarified any issue for you.

We have sent you an email to get more information.

Rated 5 out of 5 stars

Joyful!

Absolutely delighted with my purchase. Everything was beautifully wrapped and ready to gift, with the lovely added touch of a caramel wafer and tea bag! Will definitely be ordering again.

5 September 2024
Rated 5 out of 5 stars

Deli delights

Good price, quickly delivered, they had been bounced around a bit in the post but that's what I expected as they were small pastries, however they weren't broken.

20 August 2024

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