I would not recommend this product. As you can read in the hundreds of reviews, the company deceptively charges you for a subscription at checkout and does not respond to requests to cancel. They... See more
Company replied
Quiets Bouncer Ball
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See what reviewers are saying
Not recommended… Worst buying experience… overpriced, app does not work and they will charge you a monthly fee ($29.99USD) without approval… They do not reply to emails… I have been requesting to... See more
Company replied
I ordered Quitebounce ball, got delivery after 25 days. It has charged my credit card again for US#30 for unexplained reason. Trying to get email, got failure message. Sent message through contact pag... See more
Company replied
bought this for a christmas gift. my shipment came all mangled and the hoop was delayed. then i suddenly started getting charged 29.99 each month. i had to do some research only to find out it was for... See more
Company replied
Breach of guidelines
website says 3-5 day shipping, took 30
The website says 3-5 day shipping, 30+ days to deliver. I can't cancel my order, they just respond it's not possible b/c it's in transit (I can see via tracking its not). The team is polite but gets nothing done to respond to me. I am pursuing refund with my credit card company.
29 April 2024
Unprompted review
Reply from Quiets Bouncer Ball
Hi Sarah,
We’re very sorry to hear about the delay with your order and the frustration this has caused. We understand that shipping expectations are important, and we sincerely apologize that the delivery time did not meet the timeframe displayed on our website.
While our team strives to assist all customers promptly, we recognize that in this instance our responses did not resolve your concerns. Your feedback is valuable and helps us review both our shipping processes and support procedures to prevent similar situations in the future.
We appreciate you sharing your experience and regret that this situation has caused frustration.
Worst product
Worst product
Started disintegrating after 3 months. Paid alot for it and now they won't refund me.
Dodgy. Do not buy.
23 April 2024
Unprompted review
Reply from Quiets Bouncer Ball
Hi Minecraft lover,
We’re very sorry to hear about the issues with your order and that you have not received your QBounce basketball. It is never our intention for a customer to feel frustrated or unsupported, and we sincerely apologize for the delay.
Please contact us directly at info@quietbounce.com
with your order details so we can review your case and work toward a resolution. Your feedback is important and helps us improve both our shipping processes and customer support.
GARBAGE - DO NOT BUY!!!
The ball is garbage. It disintegrates into pieces of foam that will end up all over your house, on your clothing, furniture, etc. Do not buy! I contacted customer service and they said they don't provide refunds/exchanges for used balls BUT they asked me to send a video, after which they said too bad. Spend a little more and get a better quality ball.
16 April 2024
Unprompted review
Reply from Quiets Bouncer Ball
Hi Beatriz,
We’re very sorry to hear about your experience with the QBounce basketball. It is never our intention for a customer to feel disappointed, and we sincerely apologize that the product did not meet your expectations.
While our policy does not allow refunds or exchanges for used products, we take all feedback seriously and use it to review both product quality and customer support processes. Your comments help us improve our products and ensure a better experience for future customers.
If you would like to discuss your situation further, please contact us directly at info@quietbounce.com
, and we will do our best to assist.
Don’t
Don’t! The ball is a foam ball! I ordered 2 balls and a basket. And they don’t refund thing that are on sale! Everything’s on sale. Always!!!! I Never got the basket! And it took 3 months to get! The 2 balls are foam. Don’t waste your money! And be dumb. I bought this off an addd on instagram! I’m so pissed.
9 April 2024
Unprompted review
Reply from Quiets Bouncer Ball
Hi Kory,
We’re very sorry to hear about the issues with your order and the frustration this has caused. It is never our intention for a customer to feel misled or unsupported, and we sincerely apologize that your order did not arrive as expected and that the delivery took longer than anticipated.
We take all feedback seriously, as it helps us review both our shipping processes and product information to improve the customer experience. If you would like to discuss your situation further, please contact us directly at info@quietbounce.com
with your order details, and we will do our best to assist.
We appreciate you bringing this to our attention.
For my grandson
For my grandson, for the holiday season, I ordered the "special", two basketballs and a hoop. We received the basketballs with no hoop. I contacted QB and they said they'd send a hoop. Two months later I contacted them again, since I received nothing. They refunded me $20.00. I told them it wasn't the money, it was the disappointment of my grandson. I never heard from them again.
Very poor public relations and very disappointing "service".
20 December 2023
Unprompted review
Reply from Quiets Bouncer Ball
Hi Michael,
We’re very sorry to hear about the disappointment caused by your order and the frustration with our communication. We understand how upsetting it must have been for your grandson to not receive the hoop as expected, and we sincerely apologize for the inconvenience.
While a partial refund was issued, we recognize that this does not fully address the disappointment and we take your feedback seriously. Comments like yours help us review both our product fulfillment and customer support processes to prevent similar issues in the future.
If you would like to discuss your situation further, please contact us directly at info@quietbounce.com
so we can better understand the issue and work toward a resolution.
THE WORST EXPERIENCE EVER
I ordered this product the first week of December 2023 for Christmas with their ‘Expedited’ shipping option which stated 2-3 days. There was 0 tracking info or update until the beginning of January which just showed a label made but still no movement for weeks. I had already requested to cancel my order / refund BEFORE it shipped as their policy does say is allowed and received NO responses until the end of January. The product arrived at my since moved from residence according to the tracking around January 21st and the company informed me they would process my refund IF I cancelled my chargeback claim. Since the claim has been dropped I have been given a constant loop around by the company with them now trying to say it shipped before Christmas (Which they sent me a link to an order in Australia that wasn’t even mine) then corrected themselves 3 days later and said “Please check with neighbors friends or family for the package”… IT IS NOW MID MARCH!!! That package is long gone and I don’t even know the residence who lives there now to go ask for said package.
21 March 2024
Unprompted review
Reply from Quiets Bouncer Ball
Hi STK_SlickArrow,
We’re very sorry to hear about the frustration and difficulties you’ve experienced with your order. It is never our intention for a customer to feel caught in confusion or left without support, and we sincerely apologize for the delays, miscommunication, and complications with tracking.
We understand how disappointing it must have been to wait for a product during the holiday season and to encounter repeated issues while attempting to resolve your order. Your feedback is important and helps us review our shipping procedures, order management, and customer support processes to prevent similar situations in the future.
If you would like to discuss your situation further, please contact us directly at info@quietbounce.com
with your order details so we can review your case and work toward a resolution.
We appreciate you bringing this to our attention and regret the frustration this has caused.
Low quality product, slow and useless customer service, 20% refund or pay for postage, potential scam
TLDR: Low quality product, slow and useless customer service, 20% refund or pay for postage, potential scam
The ball I received doesn't bounce nearly as much as a normal basketball which contradicts their advertising. I was hoping that's not the usual quality and mine was a faulty product, so I contacted for a return/replacement with video proof that the ball doesn't bounce, and asking if my product was faulty or if that's how it's supposed to be.
The customer service did not reply until 2 weeks later and asked me for video/photo proof, which I replied I've provided video proof in the first email, and again asking if that's how bouncy their products are supposed to be.
I then had to chase them 3 times and they finally replied after a whole month. Simply offering either - 20% refund or I pay for postage and get full refund, and according to their email, "Returned is costly and time-consuming at this moment. According to our policy the customer is responsible for the return shipping. We can fully refund you only when we receive & verify your product which will take a lot of time."
They also dodged my question on if the product was as bouncy as intended.
I replied accepting the 20% return but asked once again if that is the normal quality of the products or did I receive a faulty one. However they simply replied about the refund and did not answer my question on the quality, dodging it once again.
The whole experience stroke me as sketchy. I believe they dodged my question about quality intensionally because they can't admit their product are nowhere near as advertised. It's either incompetent team with false advertising on a terrible product, or a malicious scheme to set road blocks and drag on the support process in the hope that customer would give up or in the end accept the 20% refund, which was the only logical choice for someone overseas like myself. Either way do not buy products from them.
4 January 2024
Unprompted review
Reply from Quiets Bouncer Ball
Dear Matthew,
Thank you for taking the time to share your experience. We sincerely apologize for the frustration caused by the delay in our responses and for any confusion regarding the product quality.
We want to clarify that our intention is never to mislead our customers. The QBounce Silent Basketball is designed with unique features that may feel different from a standard basketball, which can affect bounce perception. We understand how this difference may not have met your expectations and regret that we did not communicate this clearly.
Regarding your return and refund, we appreciate your patience and understanding while following our current process. We acknowledge that international returns can be inconvenient and we are continuously reviewing our procedures to improve clarity and efficiency for all customers.
We value your feedback and take your concerns seriously. If you would like, we are happy to further address any remaining questions about the product’s design and performance to ensure you are fully informed.
Thank you again for bringing this to our attention.
Horrible experience Quietbounce
Horrible experience with them. My son received a ball for Christmas from his grandma. Three months later the ball is falling apart (large pieces of the ball are falling off, its not usable)-I would say defective product. I contacted customer service for a replacement, was told;
"We hope this message finds you well.
We regret to inform you that we do not accept returns, replacement or provide refunds for used balls.
Thank you for your understanding and cooperation"
They do NOT stand behind their product. I was hoping they would replace the ball, its 3 months old. This type of customer support makes it hard to support smaller business when this what you deal with. If I had purchased from a large online company such as amazon, I know there would be no issues getting a replacement. Run away from this company, save your money.
13 March 2024
Unprompted review
Reply from Quiets Bouncer Ball
Hi H G.M,
We’re very sorry to hear about the issues with your QBounce ball and the frustration this has caused. Our goal is always to provide high-quality products, and we sincerely apologize that your ball began to deteriorate after a few months of use.
While our current policy does not allow replacements or refunds for used products, we truly appreciate your feedback. It helps us review both our products and policies to ensure a better experience for our customers.
If you’d like to reach out to us at info@quietbounce.com
with your order details, we will be happy to discuss your situation further and see if there’s any way we can assist. Your feedback is important to us, and we are committed to improving the QBounce experience for all customers.
Thank you for your patience and understanding.
Extremely awful customer service
I ordered 2 balls and a free hoop as advertised on their site. I should have taken a screen shot of my order because I never received a confirmation email. After a month, I finally received ONE ball. I reached out to let them know my order was not complete, but never got a response. A few weeks later (so now it's February), I received a second ball. Great! My hoop should be coming then, too. NOPE! I emailed again to let them know I did receive my second ball but I still don't have a hoop. They finally responded to say that my order is complete and I never added the free hoop, but feel free to order one with this code for 10% off. ??!!? It's $40 on their site! And my order included 3 lines of items: 2 balls @ 34.99 and 1 hoop @ 0.00. I know because I checked multiple times in case I made an error. This company is such a scam. They refuse to share any information to talk to an actual human and just keep passing off their errors as "oh well" to the customers. I would not recommend this company AT ALL. And I also filed a complaint with the BBB. I've never had an experience like this in my life.
17 December 2023
Unprompted review
Reply from Quiets Bouncer Ball
Hi Kristen,
We’re very sorry to hear about the frustration caused by your recent order. It’s never our intention for customers to feel ignored or confused, and we sincerely apologize for the delays and miscommunication regarding the free hoop promotion.
Our team strives to ensure all orders and promotions are fulfilled correctly, and we understand how disappointing it must have been to feel that your order was incomplete. We truly appreciate your feedback as it helps us improve both our ordering process and customer support.
If you’d like, please reach out to us directly at info@quietbounce.com
with your order details, and we’ll do our best to review your situation and find a suitable resolution. Your experience matters to us, and we want to make it right where possible.
Thank you for your patience and for bringing this to our attention.
Update- replacement product received
Update- company did send a replacement after a while which is something. Product still isn’t the best but I have amended the rating to give them the benefit of the doubt.
Same experience as other reviewers. Ball has disintegrated asked for a refund and have been ghosted
10 March 2024
Unprompted review
Reply from Quiets Bouncer Ball
Hi Natalie,
Thank you for taking the time to update your review. We’re glad to hear that you eventually received a replacement, and we appreciate your patience throughout the process.
We sincerely apologize that the product did not meet your expectations initially and that our response time caused frustration. Your feedback helps us review both our product quality and support processes to better serve customers in the future.
We’re committed to making the QBounce experience as smooth and reliable as possible for all customers.
Ball never came and they disputing the…
Ball never came and they disputing the charge back from my bank. Disgraceful company. Absolute scam, do not purchase this ball as you will never receive!
5 December 2023
Unprompted review
Reply from Quiets Bouncer Ball
Hi Josie,
We’re very sorry to hear about the issues with your order and the frustration this situation has caused. It is never our intention for a customer to feel ignored or misled, and we sincerely apologize for the inconvenience.
We take every concern seriously and are committed to resolving any delivery or payment issues fairly. Your feedback helps us review our processes to ensure orders are fulfilled accurately and efficiently.
Thank you for bringing this to our attention.
remarkably bad customer service
The product doesn't ship in time, quality is extremely poor, and after 50+ attempts to return I still have not been able to. There is no phone number that works, the address is a post office, email is the only way to communicate but they will not process a return.
I found out address was fake when I shipped it back to them and provided them with the tracking #.
17 December 2023
Unprompted review
Reply from Quiets Bouncer Ball
Hi Mike,
We’re very sorry to hear about the difficulties you experienced with your order and the frustration caused by our shipping and return process. It is never our intention for a customer to feel ignored or misled, and we sincerely apologize that our communication and procedures fell short of your expectations.
We understand how challenging it must have been to attempt multiple times to resolve the issue and we appreciate you providing the tracking information for your return. Your feedback is invaluable and helps us review and improve both our shipping practices and customer support procedures to better serve all customers in the future.
We truly regret that this experience has caused you frustration and thank you for bringing it to our attention.
Do not purchase this ball
Do not purchase this ball. I paid for this ball for Christmas present for my son and the ball didn’t last three weeks. It’s just a bunch of foam shaped as a basketball, and the foam literally falls apart all over the house from the bouncing. It’s not well-made and I’ve reached out to the merchant and asked them for a refund. They asked me for a video of the product and I sent that to them and they said they needed to contact the supplier and they would get back to me in seven business days and it’s been almost 3 weeks and I’ve heard nothing and I’ve attempted to reach out to them two more times so I’ve disputed it with my credit card.
22 December 2023
Unprompted review
Reply from Quiets Bouncer Ball
Hi Lisa,
We’re very sorry to hear about the issues with the QBounce ball and the frustration this situation has caused, especially as it was a gift for your son. It is never our intention for a customer to feel ignored or unsupported, and we sincerely apologize for the delays in our communication.
We appreciate that you provided video evidence and understand how disappointing it must have been to wait for a response. Your feedback helps us review our processes and ensure that claims and support requests are handled more efficiently in the future.
We truly regret that this experience has caused you frustration and appreciate you bringing it to our attention.
I too have been dealing with quite…
I too have been dealing with quite bounce I had ordered it dec 8 . They did send me a email saying it would 4 weeks late so I sent them a email telling them I want my refund back as it was a Christmas gift . They did not respond back for weeks saying it had been shipped so it was to late to refund my money . Told me They would refund me when I received the product. I did receive it I emailed them again told them the ball was deformed sent pictures to them of the ball . Two weeks later received a email telling to keep the ball and would refund me mow money witch still hasn’t happened it’s been 2months . Do not order this it a big scam chas
8 January 2024
Unprompted review
Reply from Quiets Bouncer Ball
Hi Charlie,
We’re very sorry to hear about the difficulties and frustration you’ve experienced with your QBounce order. We understand how disappointing it must have been to wait for a refund, especially after sending the ball back and providing photos of the issue.
We sincerely apologize for the delays in our communication and for not meeting your expectations regarding the refund process. Your feedback is invaluable and helps us review our policies and procedures to ensure that support requests and refunds are handled more efficiently in the future.
We truly regret that this experience has caused you frustration and appreciate you bringing it to our attention.
Scam Alert
Scam Alert ! This is a scam. There is unfortunately No other word to described it. I passed my order 30 days ago nothing has been shipped yet. Every time i contacted they have a good excuse but nothing moves. I ask for a refund and i'am still waiting for an answer. I'll probably never see my money again. Don't fall for it !
21 February 2024
Unprompted review
Reply from Quiets Bouncer Ball
Hi Mamakis,
We’re very sorry to hear about the frustration and delays you’ve experienced with your order. It is never our intention for a customer to feel unsupported or misled, and we sincerely apologize that your experience has been disappointing.
We take feedback like yours seriously, as it helps us review both our shipping processes and customer support practices to prevent similar situations in the future. If you would like to discuss your situation further, please contact us directly at info@quietbounce.com
with your order details so we can review your case and work toward a resolution.
We appreciate you bringing this to our attention and regret the frustration this situation has caused.
DO NOT ORDER THIS PRODUCT!!
DO NOT ORDER THIS PRODUCT!!! It is just a piece of foam in a round shape. Not at all what is advertised. It’s impossible to get them to return an email. Definitely a scam.
6 December 2023
Unprompted review
Reply from Quiets Bouncer Ball
Hi Taycee,
We’re very sorry to hear that your experience with the QBounce basketball did not meet your expectations. It is never our intention for a customer to feel misled or unsupported, and we sincerely apologize for the frustration caused.
We take feedback like yours seriously, as it helps us review both our product quality and customer support procedures to prevent similar issues in the future. If you would like to discuss your situation further, please contact us directly at info@quietbounce.com
with your order details so we can review your case and work toward a resolution.
We appreciate you bringing this to our attention and regret the negative experience.
SCAM!!!
Like all the other reviewers I had a TERRIBLE experience. What a scam. I ordered in early December as a Christmas gift for my son. It didn’t arrive until mid-January. The balls are total crap. They barely bounce. Customer service didn’t respond for weeks. I’m trying to get refunded but it’s honestly not worth my time at this point. If I could give 0 stars I would. DO NOT BUY FROM THEM.
Edited to add: finally getting a response from the company nearly 2 yrs later feels like a joke. I stand by my review. Do not buy.
14 February 2024
Unprompted review
Reply from Quiets Bouncer Ball
Hi Kristin,
We’re very sorry to hear about the frustration and disappointment caused by your order. It is never our intention for a customer to feel misled or unsupported, and we sincerely apologize for the delays and lack of timely communication.
We take feedback like yours seriously, as it helps us review both our product quality and customer support processes to prevent similar issues in the future. If you would like to discuss your situation further, please contact us directly at info@quietbounce.com
with your order details so we can review your case and work toward a resolution.
We appreciate you bringing this to our attention and regret the negative experience.
Terrible Product with likely illegal business practice
The same story you're reading about the product being terrible and customer service not responding is all true. I ordered the product weeks before Christmas and selected expedited shipping, but did not receive the product until well into January. The product itself is terrible, the ball is oval shaped and does not bounce as intended.
Of course I reached out to customer service requesting a refund right away (on their website, it asks you reach out to them to for a refund within 30 days). They respond to you via email weeks later and drag their feet about returns. They then offered a 60% refund without needing to return the actual item. I'm pretty sure this is just a scam company and they make money by ignoring refund requests and selling misshapen foam balls. I am still in the process of writing to them requesting a full refund. I will be contacting the better business bureau about their shady and predatory practices.
See below for the email exchange of their customer support offering 60% refund. This is laughable.
Justin,
Your satisfaction means the world to us, and we're eager to promptly address any concerns you may have. In light of the inconvenience you've experienced, we'd like to extend a 60% refund on your purchase. Feel free to keep or discard the item as per your preference, and this will save you from the hassle of the return process.
Your feedback holds immense value, and we're dedicated to enhancing our products and services based on the experiences of our valued customers. We genuinely appreciate your thoughts on this matter.
Best regards,
Cha
Customer Support
25 December 2023
Unprompted review
Reply from Quiets Bouncer Ball
Hi Justin,
We’re very sorry to hear about the frustration and disappointment caused by your order and the issues you experienced with both the product and our support process. It is never our intention for a customer to feel unsupported or misled, and we sincerely apologize for the delays, the condition of the item received, and any confusion regarding the refund process.
We take feedback like yours very seriously, as it helps us review our product quality, shipping procedures, and customer support practices to prevent similar situations in the future. While our goal is to resolve issues promptly, we understand that in this instance the resolution offered did not meet your expectations, and we regret that this caused additional frustration.
If you would like to discuss your situation further, please contact us directly at info@quietbounce.com
with your order details so we can review your case thoroughly and work toward a satisfactory resolution.
We appreciate you bringing this to our attention and regret the negative experience you have had with our product and service.
zero star
If I can give zero star, I would. Their stuff is really cheap and smell like chemical. When I emailed them to ask how I can return the product to get a refund, the customer service replied after a month and asked me what was wrong, I wrote what was wrong and asked an instruction to return, the person asked me to record me bouncing the ball and send it to him/her “because it might be a defect from the factory”. I recorded it and sent it. They never got back to me. I emailed 2 more times to ask what I could do, they still didn’t get back to me. Horrible horrible products- the balls don’t even bounce, and the horrible customer service. Please don’t waste your money like I did.
8 January 2024
Unprompted review
Reply from Quiets Bouncer Ball
Hi Natalie,
We’re very sorry to hear about the frustration and disappointment caused by your experience with our product and customer support. It is never our intention for a customer to feel ignored or unsupported, and we sincerely apologize for the delays and lack of timely follow-up regarding your return request.
We take feedback like yours very seriously, as it helps us review both our product quality and our customer service processes to ensure that future customers do not encounter similar issues. While our intention was to fully assess the reported concern, we understand that the handling of your case did not meet your expectations and regret that this caused additional frustration.
If you would like to discuss your situation further, please contact us directly at info@quietbounce.com
with your order details so we can review your case thoroughly and work toward a satisfactory resolution.
We appreciate you bringing this to our attention and regret the negative experience you had.
Ordered at the beginning of December…
Ordered at the beginning of December and paid extra for expedited shipping and handling. Didn't receive until mid January. Certainly not worth what I paid, very expensive Nerf balls. Eventually received an email from the company after waiting weeks.
19 January 2024
Unprompted review
Reply from Quiets Bouncer Ball
Hi Deb,
We’re very sorry to hear about the frustration and disappointment caused by the delay with your order. It is never our intention for a customer to feel unsupported or left waiting, and we sincerely apologize for the extended shipping time and any inconvenience this caused.
We take feedback like yours seriously, as it helps us review our shipping procedures, handling times, and customer support processes to prevent similar issues in the future. We understand that the product did not meet your expectations, and we regret that this added to your dissatisfaction.
If you would like to discuss your situation further, please contact us directly at info@quietbounce.com
with your order details so we can review your case and work toward a resolution.
We appreciate you bringing this to our attention and regret the negative experience this caused.
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